The Tale of the UPS Prize Delivery SNAFU
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The Tale of the UPS Prize Delivery SNAFU
Guruchaz | Wednesday, February 28, 2001 - 05:30 pm  Sometimes it's situations like the one I'm about to describe that fuels the threads around here. I wanted to thank Digi again for the awesome printer. It's actually supposed to arrive tomorrow. (crosses fingers) ______________ Well, I suppose all this started off as my fault for giving Digi my post office box (mainly where I get business mail) as an address for the delivery of the printer. About 5 days ago (on Sat.), I check my P.O. mailbox and find a white card inside that tells me that UPS tried to deliver the printer but that the package couldn't be delivered to a PO Box. It told me to call a specified 800 number before 2/28/2001 to give them a deliverable address. On Monday morning, I called the number and they asked me for my control number off the card. They asked me if my name was Terry Mherman that lived in a city about 45 miles from me. I told them "no" and then they asked for the tracking number. Fortunately, the tracking number matched the box from where the printer was ordered and it was still in the UPS warehouse. The lady took my name and home address. We went over it twice and I even spelled it out for her. She told me to look for my package on Tues. When Tues rolled around, I come home to find a small package was delivered with Terry Mherman's name scratched out and my name and address written on it. It was clearly NOT a printer. Also, how kind of UPS to scratch out the name of the actual recipient of the package on top of delivering it to the wrong address. I get back on the phone and call the UPS 800 number again. This time I get a guy that works there. I tell him that I was expecting a large package with a printer to be delivered today and instead I got someone else's small package. He wanted the control number, but I told him that the control number didn't match my printer package because I had already gone through that the previous day. I gave him the tracking number and, again, he located it in the warehouse. He validated my home address with me and told me he would be sure that the printer was delivered on Wed. He also told me to leave the other package I received for the UPS guy to pickup. Wed. rolls around and I come home to find that the small package is still here and no printer has been delivered. About 6:45PM my time, I get a call from UPS wanting to verify my address again. I asked them what had happened? As the girl read my name and address, I did everything I could to hold my evaluation of this particular UPS delivery attempt inside. It wasn't her fault that my name was correct and my street address was correct, but the city and zip matched that of the lady's package I had accidentally delivered to me on Tues. I calmly told her what had happened over the last 3 days and that I still have someone else's mail that could have been an important delivery for them. Again, I made sure she had my correct name and home address. Twice. She told me that the printer would be delivered on Thurs. Now, where have I heard all this before? Obviously, there aren't many efficient people working at that particular UPS branch this week. Uh huh huh!! We'll see what happens tomorrow.   |
Juju2bigdog | Thursday, March 01, 2001 - 11:44 am  Merlin's got the printer, Gu. Better get ready to drink a lot of coffee.
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Guruchaz | Thursday, March 01, 2001 - 12:48 pm  Naah! I'd be happy if he got it and I'd probably split the coffee between him and AZ. They would have to fight over the grinder though.
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Elitist | Thursday, March 01, 2001 - 12:58 pm  The bump and grinder? |
Guruchaz | Thursday, March 01, 2001 - 04:14 pm  YES! The printer arrived today and all in one piece. lol! Thanks again! |
Digilady | Thursday, March 01, 2001 - 05:05 pm  Let us know what you think of it when you get it installed. Congrats again! |
Soeur | Thursday, March 01, 2001 - 05:12 pm  Congrats Guru!
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Willi | Thursday, March 01, 2001 - 05:45 pm  Merlin, Did your friendly UPS man bring your coffee prizes yet??? Let me know...Thanks!
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Guruchaz | Tuesday, March 06, 2001 - 08:55 am  Well, Digi wanted me to post about the printer after I got it all hooked up. I plugged my printer in and started using it and it sounded like something was jammed inside. I lift the cover and what do I find? A bag of Fresh Joe coffee and a grinder!!!! How did that get in there? Now my printer won't print. uh huh huh!! Psyche! It works perfectly and prints a lot faster and crisper than my old printer. My best friend's printer just bombed out so I was glad to give him my old one. Thanks again!! M, I hope you get your coffee soon. I'll call my efficient buddies at UPS and see if they drank it - I mean found it yet. Az, have you got your burner? |
Lancecrossfire | Tuesday, March 06, 2001 - 09:10 am  I too have had a recent problem with UPS. Details are of no importance here. At least they are trying to be part of the solution, as far as coming up with a fix. Hey, maybe if they did drink the coffee, they would be a little more efficient? |
Guruchaz | Tuesday, March 06, 2001 - 09:47 am  I suppose that would be a perpetual scandal on UPS's part. It's a no win situation. |
Digilady | Tuesday, March 06, 2001 - 10:37 am  GU! You like the printer! YEEEHAW. I got a message that Az's burner is STILL not released but expected soon. Az and I have a lot in common... I waited a few months last year to buy a new puter. Hadda be the fastest, etc etc.. The amazing thing (knock wood) is that I have not yet bought a new puter this year! =========== Speaking of scandals in general guys: don't make me moderate this thread again! Risking the wrath of Digi. |
Willi | Thursday, March 08, 2001 - 10:19 am  We will shortly (I believe) have a Chapter 2 to the "Tale of the UPS Prize Delivery SNAFU!" Lets see...According to the tracking number on Merlins prize it has been in Manchester, NH...Cach, Ill...Stafford, TX...Sweetwater Houston, TX...Mesquite, TX...And, now its here in the northeast in Chelmsford, MA as of 3/6...I don't know if I want to laugh or cry. Fresh Joe said that those gorgeous whole beans will surely be ground by now And Merlin still has yet to taste his Fresh Joe or plug in that new coffee grinder! Stay tuned... |
Guruchaz | Thursday, March 08, 2001 - 12:30 pm  Well, the grounds have certainly made the rounds. You know UPS gets rather swamped and confused this time of year because it's busier than Christmas. <sarcasm> It's definitely not your fault, Willi, so don't feel like it is. |
Willi | Thursday, March 08, 2001 - 12:43 pm  <the grounds have made the rounds> (LOL Guru)! Fresh Joe (thankfully) has a good sense of humor & is making some very good UPS jokes trying to get me to laugh about this shipping debacle... Merlin has the patience of a Saint... So...I'll just take a chill pill |
Azriel | Thursday, March 08, 2001 - 03:37 pm  I'm happy to announce there are no UPS snafus here. Digi got an email today saying they had shipped my iomega Predator CD-RW A few minutes ago I heard a ding dong and nearly passed out when the UPS handed me my new CD burner!!!! YAHOOOO!!!!!! I have it installed and I will be singing 'Burn Baby Burn' all night!!!  |
Azriel | Thursday, March 08, 2001 - 03:44 pm  Thank you, Digi and everyone!!! This is so cool. It's so pretty, too. It's BLUE!!!! |
Soeur | Thursday, March 08, 2001 - 03:58 pm  Ooooooh...Azzie...it looks soooo nice! |
Guruchaz | Thursday, March 08, 2001 - 04:58 pm  Awesome AZ! You'll have fun with that. That's a cool looking burner. I've never seen one like that. Congratulations!! |
Misslibra | Thursday, March 08, 2001 - 07:57 pm  Cool Burner AZ ! Very nice, very nice indeed !  |
Digilady | Thursday, March 08, 2001 - 08:55 pm  AMEN! <<on knees to UPS>> Ommmm nama UPSonya.... So glad you got it and like it, az! |
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