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Archive through February 18, 2004

The TVClubHouse: Archives: 2004 January - Arpil: Computer Problems? Ask here... (ARCHIVES): Archive through February 18, 2004 users admin

Author Message
Shashakaye
Member

05-19-2003

Sunday, February 15, 2004 - 4:43 pm   Edit Post Move Post Delete Post View Post    
Does anyone here use netscape as a browser? My dad is always thinking I can help him with any computer problem he has. He had netscape 4.79 and wanted to upgrade to 7.1. His computer is a compaq and hes running windows98se. I installed 7.1 and got a configuation warning saying something like "error in startup configuation prefs.js.line128........mail.server.server" contact your administrator. I uninstalled and reinstalled and got same error. When I restart computer it giver me that same message whenthe computer restarts when everything is loading (before I try to use netscape). Any ideas as to what to do?

Draheid
Moderator

09-09-2001

Sunday, February 15, 2004 - 5:28 pm   Edit Post Move Post Delete Post View Post    
Shashakaye: It sounds as though the mail server configuration in 4.79 is/was incorrect but that version ignored the error. When you installed 7.1, the automatic conversion of the settings from 4.79 brought the invalid configuration across as well. You need to access the e-mail configuration and edit the server settings to correct this information. Here's how:

1. Click on 'Window - Mail & Newsgroups'
2. In the Mail window, click 'Edit - Mail & Newsgroups Account settings...'
3. locate 'Server Settings' under the e-mail account to edit.
4. Enter the correct server information for the E-mail account.

Most likely you will find the 'mail.server.server' in the field 'Server Name:' which is incorrect. If you do not have the correct information to enter, you may need to check with the ISP or whoever his e-mail is with and get the settings you need to enter there.

Hope this helps.

Shashakaye
Member

05-19-2003

Monday, February 16, 2004 - 7:56 am   Edit Post Move Post Delete Post View Post    
Thanks for getting back to me so quickly. I cant find anything in the server settings that says mail.server.server. I uninstalled 7.1 and tried installing it in the advanced setting and unchecked the mail box so it wouldnt install mail on 7.1 and still got same config warning. The netscape 4.79 works fine but some web pages need an updated browser to view. He doent reallt want to use ie because hes so used to netscape. Please help.

Draheid
Moderator

09-09-2001

Monday, February 16, 2004 - 10:37 am   Edit Post Move Post Delete Post View Post    
Shashakaye: Check the settings in 4.79 to see if that is where the incorrect setting is coming form when upgrading to 7.1. Alternatively, you could just remove 4.79 before installing 7.1 instead of upgrading. Be sure to save the bookmarks file to be able to import later into 7.1. To check 4.79, click on 'Edit - Preferences' then click to 'Mail & Newsgroups - Mail Servers' and see what settings are there. If that still doesn't reveal where the wrong information is coming from then the uninstall may be the best alternative before installing 7.1.

Hope this helps.

Shashakaye
Member

05-19-2003

Monday, February 16, 2004 - 6:24 pm   Edit Post Move Post Delete Post View Post    
Working on installing netscape again. I uninstalled 4.79 and I am still getting the config error msg. I'm pretty sure it is a java script error, it says prefs.js,line 132. How can I fix this?

Draheid
Moderator

09-09-2001

Monday, February 16, 2004 - 8:20 pm   Edit Post Move Post Delete Post View Post    
Shashakaye: The prefs.js is the Netscape 'Preferences' file (how you have NS configured with your personal preferences, URL History, server settings, etc.). I'm not sure why they chose to use the same extension as a javascript. You should be able to either edit or remove the file however, removing it will probably result in a message about the file being missing. If you were to delete it before installing NS 7.1 though, the installation would probably create a new one before this situation became a problem. That might be worth considering, IMO.

Hope this helps.

Cathie
Member

08-16-2000

Monday, February 16, 2004 - 11:00 pm   Edit Post Move Post Delete Post View Post    
Bob2112, just wanted to thank you again for the pix of the ATI cards. I exchanged the 9600 for a 9200 today and it installed perfectly in less than 10 minutes (with a $108 refund, too!) :-)

Bob2112
Member

06-12-2002

Monday, February 16, 2004 - 11:06 pm   Edit Post Move Post Delete Post View Post    
Yay! I think the new card made your last post look better that all the previous posts with the old card.

I just order my lower end card today for $36 total. It's no 9200, but it's a step up from the card that has failed twice in 4 years.


Bob2112
Member

06-12-2002

Monday, February 16, 2004 - 11:16 pm   Edit Post Move Post Delete Post View Post    
Oh, since I ragged on Dell the other day for putting a non-standard power supply in my P3, I guess I have to come back here and give them credit for doing something right.

Last week my kids destroyed the space bar on our laptop. It has popped off a few times, but this time they tried using it without the space bar and the 2 pieces of metal on the circuit board broke off. The laptop is a little less than 2 years old and still under the 3 year, no questions asked warranty.

I called support late Wednesday afternoon and got through to a support person in about 10 minutes. They spoke clearly and all I had to tell them was that the space bar was destroyed and the keyboard needed to be replaced. It took about 5 minutes and they scheduled someone to come out to my work on Friday to replace the keyboard. I got a call Friday morning from the service tech, scheduled a 2 hour window (in which he arrived at the earliest time) and he was in and out in about 15 minutes. A brand new keyboard and everything is working fine.

This is the second 2 day turn-around I have had for support on this laptop, and the other went just as smoothly. At the time it only cost me $100 to extended the standard warranty to the all inclusive one. With 2 kids using it, I had a feeling it might be a good idea and it has proven to be some of the best money I have spent computer realted in a long time.

<...I'm still going back to building my own desktop computers...>


Shashakaye
Member

05-19-2003

Tuesday, February 17, 2004 - 2:15 pm   Edit Post Move Post Delete Post View Post    
I just wanted to thank you for your help. I deleted prefs.js and then installed 7.1 and now everything is working like a charm. Thanks again

Mygetaway
Member

08-23-2000

Tuesday, February 17, 2004 - 6:39 pm   Edit Post Move Post Delete Post View Post    
I just wanted to pass this info on, it's not really a problem or question.

I know we had a thread about AOL awhile back and what a hassle it is to cancel them. I just tried to do that. We have been using 2 separate dial up ISP's so DH and I can both be online at the same time, as we can't afford to go to DSL or cable with all the other money we would have to put into it (routers, etc) ANYways... they gave me the "but you've been such a valued customer for the last seven years" speel. So, they are crediting me for two months service, plus gave me two more months for free. Then supposedly on April 28th or so, I can cancel with no hassle. We'll see...

The other great thing I found out is that I can switch my ATT Worldnet account to a family account and have 3 unlimited accounts for $23.99 (I've been paying 14.95 for one.) So basically, we'll be saving $21.00 a month. It's not a lot, but every little bit helps right now.

Eventually if and when he's working again, and we're back on track, I might consider switching to Qwest DSL for $26.99 a month, but that is powered by MSN which I've heard good and bad about. Ok.. gotta go.

Juju2bigdog
Member

10-27-2000

Tuesday, February 17, 2004 - 10:13 pm   Edit Post Move Post Delete Post View Post    
MGA, what usually happens with AOL is that they keep extending your free time, hoping you will screw up and forget to actually cancel it and/or get addicted to using them. The nasty stuff won't come until you tell them once and for all you are done with them. At least that is what happened with me.

Dipo
Member

04-23-2002

Tuesday, February 17, 2004 - 10:44 pm   Edit Post Move Post Delete Post View Post    
My friend has a problem with email. What allows spam mail (specifically the penis enlargement, viagra type) to show up in email, is it the cookies?? They spam blocker but are getting tons every day and it is an office email

Draheid
Moderator

09-09-2001

Tuesday, February 17, 2004 - 10:48 pm   Edit Post Move Post Delete Post View Post    
Dipo: Cookies don't generally have anything to do with spam e-mail. I would first check with the e-mail server administrator and see if they have spam blocking built into the server. If so then your friend may need to have them reset their settings to block these type of e-mail. If there isn't any blocking software, depending on what e-mail program your friend is using, it is possible to setup 'rules' to have the e-mails automatically deleted based on the subject line, etc.

If you aren't able to resolve the problem by contacting the e-mail administrator, please let me know what e-mail program your friend is using and I will try to suggest how to setup the 'rules' based blocking.

Hope that helps.

Dipo
Member

04-23-2002

Tuesday, February 17, 2004 - 10:59 pm   Edit Post Move Post Delete Post View Post    
thank you so much. I will get the rest of the info and see if they have the ability to make rules. I didn't think cookies had anything to do with it, but his wife threw that out so I wanted to check.

Rissa
Member

08-01-2001

Wednesday, February 18, 2004 - 9:32 am   Edit Post Move Post Delete Post View Post    
Morning... hope someone can help me with an email issue. About two days ago I did a routine send/recieve (Outlook Express), it showed I had one incoming email. It started the process of receiving it but after ten minutes crashed. <I figure it's my FIL with another annoying massive attachment of photos - sigh>. Since then I have tried over and over to recieve this dang thing but the process keeps stalling. I now have about 20 other emails stuck behind this one!!!

I tried creating a mail rule (two actually) that anything with an attachment and anything over 25KB gets deleted at server.... didn't work. It's still trying to download this thing then crashing after a few minutes.

Any advice? I thought about calling my IP and asking if they can delete it at their end but not sure if they would laugh their A**es off. HELP!! LOL

Draheid
Moderator

09-09-2001

Wednesday, February 18, 2004 - 10:00 am   Edit Post Move Post Delete Post View Post    
Rissa: I would suggest you try using a web-based program to access your e-mail. Click Here to use Mail2Web's secure e-mail and enter your complete e-mail address and password. This should allow you to see all e-mails currently on your server and give you the ability to delete the offending e-mail directly on the server. Once you have done this and logged out of Mail2web, you should be able to use Outlook Express to retrieve the rest of your e-mail without any more trouble.

Hope this helps.

Juju2bigdog
Member

10-27-2000

Wednesday, February 18, 2004 - 10:22 am   Edit Post Move Post Delete Post View Post    
Dra, what a great idea! I hope I remember this one if it happens to Bigdog. He has a small mailbox and libidinous friends who love to send him large porn.

Rissa
Member

08-01-2001

Wednesday, February 18, 2004 - 10:34 am   Edit Post Move Post Delete Post View Post    
YAHOO!!! Draheid, you are my saviour!! LOL Worked like a charm and that website is now on my favorites list and on a stick-it note in my wallet. LOL I would name my next child after you except that I am done with that... so it might be a fish... a turtle...

Thank you so much for your help and for such fast help!! It was driving me nuts not knowing what mail I was missing. LOLOL

Dipo
Member

04-23-2002

Wednesday, February 18, 2004 - 3:44 pm   Edit Post Move Post Delete Post View Post    
Dra, I spoke to my friend, he is going to check with the email server administrator, but he said their internet is from a really inexpensive service (which could be the problem). He has concentric as his email and has McAfee spamkiller. Any ideas or suggestions?? Thanks again for all your help.

Draheid
Moderator

09-09-2001

Wednesday, February 18, 2004 - 4:15 pm   Edit Post Move Post Delete Post View Post    
Dipo: I'm guessing Concentric is the e-mail provider and probably your friend is using Outlook Express?? I'm not familiar with the workings of McAfee spamkiller but I know in OE you can setup 'rules' to block unwanted e-mails from getting into your inbox.

To access the Rules configuration, in Outlook Express, click on 'Tools - Message Rules - Mail' and setup however many rules as necessary. Select options such as 'Where the Subject line contains specific words' in the first window, then 'Delete it' in the second window. Place the offending words in the 3rd window, then give it a name in the 4th window. Click 'Ok' to save the rule and continue adding until you feel you have sufficiently blocked anything offensive.

Hope this helps.

Juju2bigdog
Member

10-27-2000

Wednesday, February 18, 2004 - 5:17 pm   Edit Post Move Post Delete Post View Post    
Rissa, Draheid is a very good name for a turtle.



Legalboxer
Member

11-17-2003

Wednesday, February 18, 2004 - 5:22 pm   Edit Post Move Post Delete Post View Post    
Not sure if anyone can help but have to ask, i tried to access a secured website today and could log in correctly but when i hit edit to go to the page to get the deposition i am supposed to work on, i get two error messages and the browser shuts down- I am using IE 6.0 (IE5.5 or more is required) - i tried netscape just to see and it accessed the page but couldnt show the deposition since they require IE- U did this work for 4 weeks in December and never had trouble accessing the deposition pages = my computer hasnt changed but their website has slightly, although when i asked they said no one else had problems with the website. I tried restarting the computer 5 times, tried installing a new copy of IE (although i didnt uninstall it before installing the new copy) and everything i can think of.. and i tried to find similair problems tp my error message online but couldnt... so i am lost and need to get this working so i can do the work!! the first error message is below

EXPLORER caused an invalid page fault in
module EABH.DLL at 0197:03dd569d.
Registers:
EAX=03e10078 CS=0197 EIP=03dd569d EFLGS=00010206
EBX=03f1000c SS=019f ESP=039fdbb4 EBP=039fdbd4
ECX=a4000000 DS=019f ESI=0000003f FS=60ff
EDX=00250045 ES=019f EDI=00000000 GS=0000
Bytes at CS:EIP:
89 79 04 8b 4a 04 8b 7a 08 89 79 08 0f 84 94 00
Stack dump:
039fdea8 00000005 03da5669 bff7b9ae 00000010 03e103c0 01fffff0 00000001 039fe018 03dcf420 03f1000c 00000009 039fdea8 039fe00c 03dcf3e9 00000005


Error message two:

EXPLORER caused an invalid page fault in
module EABH.DLL at 0197:044e5302.
Registers:
EAX=04520078 CS=0197 EIP=044e5302 EFLGS=00010293
EBX=00000030 SS=019f ESP=01ead6d8 EBP=01ead6f8
ECX=00320025 DS=019f ESI=00000000 FS=1cd7
EDX=04d4300c ES=019f EDI=00000002 GS=0000
Bytes at CS:EIP:
89 51 08 8b 4a 04 3b 4a 08 75 63 8a 4c 07 04 83
Stack dump:
04d43028 04d43020 01eae210 00000000 045201bc 00000030 04d4300c 00000010 01eae21c 044df3a2 0462000c 00000000 04d43020 044d03bd 04d43020 044a3a42


and then I get a gray window that says something to the lines of “there has been a problem with Internet Explorer. Explorer will now close. If you have further problems, restart your computer”


Draheid
Moderator

09-09-2001

Wednesday, February 18, 2004 - 5:41 pm   Edit Post Move Post Delete Post View Post    
Legalboxer: This sounds applicable to your situation:
Hot Text, Top Text, Ezula, ContextPro (Adware)
...Yellow underlining on web pages...

It can be removed via Control Panel, add/remove programs. Search for "eZula-README.html" on your computer. This file contains information from Kazaa about the ...service.

Causes the error:
Explorer caused an invalid page fault in EABH.DLL

Removal instructions can be found here:
http://www.whirlywiryweb.com/removeezula.htm
http://ezula.com/TopText/Help.asp#7
This information found on this 'List of Spyware & Adware software that have been bundled with Kazaa over time.

Hope this helps.

Legalboxer
Member

11-17-2003

Wednesday, February 18, 2004 - 6:02 pm   Edit Post Move Post Delete Post View Post    
thanks i will try that - good news is that i am now not the only one reporting problems to the company that runs the website so at least i know i am not alone.