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Archive through November 09, 2003

The TVClubHouse: Archives: 2004 January - Arpil: Computer Problems? Ask here... (ARCHIVES): Archive through November 09, 2003 users admin

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Zachsmom

Tuesday, October 21, 2003 - 11:21 am   Edit Post Move Post Delete Post View Post    
Yes!

Lumbele

Tuesday, October 21, 2003 - 1:08 pm   Edit Post Move Post Delete Post View Post    
Hi, Drah! Just popping in to let you know that the reason I couldn't see the diff. colours on the board turns out to be the fact that the "high contrast" in the control panel was "on". After much griping, groaning, comparing settings etc ds finally found the culprit.

Sia

Tuesday, October 21, 2003 - 2:16 pm   Edit Post Move Post Delete Post View Post    
Thanks, Dra. It was my WinXP help utility that said "Open the forgotten password wizard," but I can't find it!! The FAQ for Mycorkboard.com doesn't have a contact number for phone support since they are a free download. I might e-mail them.

Mak1

Tuesday, October 21, 2003 - 5:38 pm   Edit Post Move Post Delete Post View Post    
Thank you Zmom!

Texannie

Wednesday, October 22, 2003 - 8:34 am   Edit Post Move Post Delete Post View Post    
My puter has been freezing up, so I did all the usual stuff. Today I realized, it was my mouse that seemed to be freezing (web pages were still browing, could do control alt delete, but the mouse wouldn't move) I checked to see if there was an update and there was, but it says that I need to uninstall my mouse first..that's when I decided to come here for advice! LOL
here's the link to the mouse update.
http://www.microsoft.com/downloads/details.aspx?FamilyID=4348502a-61be-4072-abe2-e3fc3aa0eee6&displaylang=en

Draheid

Wednesday, October 22, 2003 - 8:55 am   Edit Post Move Post Delete Post View Post    
Texannie: Is there any particular reason for wanting/needing to install 4.12 of the software instead of 5.0? I believe it it suggesting that you remove any software that has been installed for your mouse, not actually removing the mouse itself. You should open Add/Remove Programs and locate any software associated with your mouse and uninstall that before installing the newer version.

You can find version 5.0 by clicking here and selecting your device, operating system, & language for the correct file.

Hope that helps.

Texannie

Wednesday, October 22, 2003 - 9:35 am   Edit Post Move Post Delete Post View Post    
Didn't see 5.0 when I was checking! LOL Thanks, Dra!!!

Texannie

Wednesday, October 22, 2003 - 9:37 am   Edit Post Move Post Delete Post View Post    
Just went to add/remove..my mouse isn't there????????

Draheid

Wednesday, October 22, 2003 - 9:45 am   Edit Post Move Post Delete Post View Post    
You won't see the mouse in Add/Remove, only the software for the mouse. Look for "Microsoft Intellipoint" in that list (or something similar) and that's what you need to remove.

Texannie

Wednesday, October 22, 2003 - 10:08 am   Edit Post Move Post Delete Post View Post    
hmmm, it wasn't there..could be the problem. I went ahead and download from your link, and it said that there wasn't anything there too. Hopefully, this will fix the problem.
Thanks!

Texannie

Thursday, October 23, 2003 - 6:35 am   Edit Post Move Post Delete Post View Post    
Dra..seeking your help again. A message board that I go to have to change over to a new server so they were down for a while. When they first came back up, there were problems with pages loading fully, the search for new posts feature wasn't working. Well, I am still having those probs, and their tech people say it must be my puter. I have cleared my cache, cookies, disabled popup stopper and still having probs. It's only at that site too. Any clues?

Draheid

Thursday, October 23, 2003 - 7:02 am   Edit Post Move Post Delete Post View Post    
Texannie: It sounds like you've tried all the obvious solutions to this and it hasn't worked. The only other thoughts that come to mind don't apply to you since, as I remember, you have cablemodem service (I was thinking that some people on AOL may experience this because AOL uses cache proxies for there users). Perhaps if you would e-mail me the site you are having trouble with, I could take a look at it and see what other things might be causing this. You can send to <my screen name>@hotmail.com or you could post it in my folder, whichever works better for you. I'll be happy to take a look and see if I can help.

Let me know.

Texannie

Thursday, October 23, 2003 - 8:47 am   Edit Post Move Post Delete Post View Post    
Thanks Dra..check your mail!

Gidget

Friday, October 24, 2003 - 8:36 pm   Edit Post Move Post Delete Post View Post    
Laptop battery question.

Okay, I know I should run the battery all the way down, especially the first few times.

My question is how do I recharge it? Does it only charge if it is plugged and running.

Or does it charge if it is plugged and shut off?

Draheid

Friday, October 24, 2003 - 9:10 pm   Edit Post Move Post Delete Post View Post    
Gidget: Most laptops charge any time the charger/adapter is plugged in to the computer. However, it will charge faster if the computer is off while the adapter is plugged in.

Also, most batteries in current laptops use Lithium-Ion technology which does not require the 'conditioning*' that older Nickel-Cadmium (NiCad) batteries did. You should be able to partially use and then recharge them without fear of damaging the battery pack. The only caveat I've experienced is to give them a full charge the very first time you charge them.

* Conditioning = Run down completely then recharge completely for best results. This was the recommended treatment for older NiCad batteries.

Gidget

Saturday, October 25, 2003 - 10:32 am   Edit Post Move Post Delete Post View Post    
Thanks Draheid. I have a smart lithium ion battery. It is supposed to charge to 3 hours but after I charged it, it only gave me 2 hours so I thought I was doing something wrong. I will watch it a few times and see if I get better result next time.

Abbynormal

Wednesday, October 29, 2003 - 12:39 pm   Edit Post Move Post Delete Post View Post    
I didn't know where else to put this. My cousin has a Dell that is in need of repair. She has called Dell and gotten the return order and all that. She has misplaced the address to send it to. She has called numerous times to get the address and no one will give it to her. I have never heard such run-around in my life! Does anyone out there have the address to Dell? I would really appreciate it.

Jagger

Friday, November 07, 2003 - 11:41 am   Edit Post Move Post Delete Post View Post    
I have a scanner at home Cannon MP30, when I scan something it converts to a JPeg or another type of a picture. Is there anyway to convert this JPeg into a word document that I can edit from?

Draheid

Friday, November 07, 2003 - 11:58 am   Edit Post Move Post Delete Post View Post    
Abbynormal: I apologize for not getting back here to respond to your question earlier. I did try in vain to locate the address your cousin needed. Spent a good deal of time searching the Dell site but never did find it.

Jagger: Word is not capable of editing graphic images so scanning a document won't work. What you need to have is called 'OCR' or "Optical Character Reader/Recognition" software which will 'read' the scanned document and place the text into a word editable file for you. The accuracy of such programs is directly related to the quality of the document being scanned. A lot of scanners do include 'lite' versions of some sort of OCR software so you may want to check your installation CD for that or search the net for some that might work.

Hope that helps.

Whoami

Friday, November 07, 2003 - 3:48 pm   Edit Post Move Post Delete Post View Post    
Howdy!

The last two days, when I booted up my computer, I got a message box saying, "Help Express has already been installed." Then it has an OK box to click.

What the heck is Help Express, how/why did it get installed, and why do I need to be told every time I'm booting up that it has "already" been installed?

For the record, I have Windows XP Home Edition.

Whoami

Friday, November 07, 2003 - 4:13 pm   Edit Post Move Post Delete Post View Post    
OK. I did a bit of re-booting and searching files. Its actually HelpExpress (no space), and is found in a folder from a game I installed when I first got this computer (from a disk I had). The game company is Cosmi, but the two games I have on the computer from them have only been played about twice, and that was a while ago. So I'm not sure what this HelpExpress thing is. Its an application file, but it won't do anything if I click on it.

Landi

Friday, November 07, 2003 - 4:24 pm   Edit Post Move Post Delete Post View Post    
whoami,
it's not on my windows xp home edition. did you do a google search? what about contacting cosmi? just trying to help ya


Twiggyish

Friday, November 07, 2003 - 4:27 pm   Edit Post Move Post Delete Post View Post    
Have you tried uninstalling that program? You can stop it from loading on bootup by going into your MSCONFIG program and deselecting it from startup. It won't load. That doesn't remove it from your computer, though.

1. Click on RUN under the START button.. then type in MSCONFIG
2. Click on the Startup tab.
3. Deselect those items you don't want on startup.

Draheid

Friday, November 07, 2003 - 4:36 pm   Edit Post Move Post Delete Post View Post    
Whoami: Here is some information I dug up on a search of the net:

Quote:

Alset's HelpExpressTM Service enables its partners to send customers messages that are helpful, timely and relevant. These messages help people prevent PC problems, upsell and upgrade products, and perform other critical computing functions to enhance the computing experience.

HelpExpress enables Alset's partners to stay in communication with their installed base, even if their users do not register. These technology vendors and retailers can send technical support alerts and announcements that stimulate new revenue streams.


And a very revealing article from Dell forums about HelpExpress: click here

Bigd

Sunday, November 09, 2003 - 6:14 pm   Edit Post Move Post Delete Post View Post    
Dra....... are you there????

Trying to transfer stuff off the laptop to my pc. Using Direct Cable Connection. Everything goes through ok then asks for Host name and comes back everytime cannot find host. I have tried every imagineable version of host name, nothing works. H E L P