Author |
Message |
Mygetaway
Member
08-23-2000
| Tuesday, March 23, 2004 - 4:18 pm
dial up
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Mygetaway
Member
08-23-2000
| Tuesday, March 23, 2004 - 4:19 pm
I'd come to chat, but I'm not familiar with his pc
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Draheid
Moderator
09-09-2001
| Tuesday, March 23, 2004 - 4:24 pm
MGA: You should be able to follow the directions at the following link to setup AT&T on your computer: Setup Dialup Networking Hope that helps.
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Mygetaway
Member
08-23-2000
| Tuesday, March 23, 2004 - 4:27 pm
Thanks Dra.. off to try it now.. I'm really going crazy with this, I hate that..lol.. Thanks again.
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Legalboxer
Member
11-17-2003
| Tuesday, March 23, 2004 - 4:29 pm
Help!!! This might be combined problems but here is the scenario…. I am doing my normal routine all morning- checking email, catching up with TVCH, checking a few daily job posting sites and that is all- except for 2 websites I checked to fact check answers in the trivial pursuit thread, and one website for a nonprofit- everything was fine – and then I started getting these unusual pop up ads- I wouldn’t be at any site other than Yahoo email or TVCH and these windows would keep coming up – I hadn’t downloaded anything so I didn’t know what was triggering it and so I decided to do a virus check with Norton after finishing my emails- so I start that around 11:50 and go in the other room to watch TV while it was scanning- the TV had been fine too all morning … I get to the TV and it is full of static- and it is on all the channels, in various degrees- I check all the cables and they are fine and then I think to just check the modem from Comcast- I go back to my computer and see that the cable light on my modem is blinking, which usually means its not connected- and I try to go online and I cant connect at all… so I call the cable company but in the meantime, I am trying to solve the problem myself- I do all the tricks I know to fix the modem, and they don’t work- and I reboot the computer several times- only I get more problems… when it is restarting it is now saying that it can’t find certain shortcuts such as: a9r0j7x9.exe c040e5yk.exe u3h0jk8i.exe 0mr30g0c.exe qe7ccozy.exe I click cancel when they ask me to browse for each file. I have rebooted maybe 7 times now and the last 3 I got more errors, only the white box messages about not being able to run certain programs, which I don’t recognize. I also checked the “startup” menu under programs and it had files I didn’t recognize but all had that symbol that is shown when a file is empty or no longer there- I don’t know any of the files or why they are under startup- I tried to delete them but they reappear the next time I reboot and when I don’t delete them, they just increase in number. They included: 9cw0ve2y.exe k029616a.exe zaztmp7a.exe 1z18zfk8.exe and all the properties pages listed them under Windows. The Norton scan showed NO viruses so I downloaded AdWare and Spybot and deleted whatever files they showed. No change and as I said, things seem to get worse each reboot. I tried to reinstall the Comcast program but that did nothing and I don’t want to get too far along in reinstalling things before I know what is wrong. I went online, through AOL dialup (yes it does work, so it has to be my cable modem in some way) and tried to search for the files named above just to see if anyone had had trouble or just to see what they were but each search resulted in nothing being found as a match. I don’t know if the Tv/Cable modem problems are the sole reason I am having problems with the internet- but it may be combined problems since I am also now having problems with those shortcuts being “missing” each time I restart the computer and I initially was worried about those pop up windows this morning- but I have no idea if that caused problems with all my cable lines, if my cable caused problems with my computer or if different things are just happening at the same time. The cable guy should be here in the next 3 hours but I just thought I would post this as well and I will try to check back soon- though I am already over my limit in hours I had saved as a backup with AOL. (sigh) is that enough?
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Draheid
Moderator
09-09-2001
| Tuesday, March 23, 2004 - 4:35 pm
Legalboxer: I would recommend that you reboot the computer into safe mode (in MSCONFIG, set it to startup in diagnostics mode) and run your scans again. Often the program you are trying to find is actively hiding or listed as 'in use' and you cannot affect it or remove it. I was not able to find anything specific about any of the files you listed so my guess is that you have something on the computer which is changing regularly in order to 'hide' from you. Hope this helps.
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Mygetaway
Member
08-23-2000
| Tuesday, March 23, 2004 - 4:43 pm
No that didn't work. The internet connection wizard helper is missing.. When I try to add a new connection it let's me enter a phone number, but it still won't go to the registration page. I don't know how else to explain it. I can't take any screen caps from here. I'm getting so frustrated I'm about to blow. I'm going back to my "hole" and will see if I can explain this better from my own computer.. Thanks again.
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Littlec
Member
11-14-2003
| Tuesday, March 23, 2004 - 4:45 pm
Legal, If you are able to connect to the internet you could try running housecall. I had a virus a few years back and norton didn't detect it but housecall did. http://housecall.trendmicro.com/
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Legalboxer
Member
11-17-2003
| Tuesday, March 23, 2004 - 4:48 pm
thanks Dra and Little - I will see what i can do.
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Rosie
Member
11-12-2003
| Tuesday, March 23, 2004 - 5:08 pm
Good luck MGA and Legal!
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Draheid
Moderator
09-09-2001
| Tuesday, March 23, 2004 - 5:15 pm
MGA: After you enter the 'name' for the connection and select a modem, clicking next takes you to the phone number entry screen. After you enter the phone number and click 'Next' there should then be an icon on that screen with the name you entered. If you double-click on that icon, you should be prompted for a username and password to log onto the AT&T dialup network from there. If this doesn't make sense or you still have problems, I would recommend you call AT&T technical support and ask them to walk you through the setup process for their service. I would think they should be happy to work with you and would be much better able to walk you through the process more easily. Hope this helps. If you aren't able to get connected by talking to them, please let me know and I'll be happy to help you further.
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Mygetaway
Member
08-23-2000
| Tuesday, March 23, 2004 - 5:24 pm
Ok.. I don't know if this will help.. but here it is from my computer:
When I click set-up a new connection I get this:
He get's the message: failed to load internet wizard help component.
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Mygetaway
Member
08-23-2000
| Tuesday, March 23, 2004 - 5:28 pm
I should also say we've spent all day working on this, complete with a ˝ call to AT&T tech this morning. I did what he suggested too, and am still having problems. He thought maybe a firewall or something was getting in the way, we disabled everything. We even deleted a bunch of junk he doesn't use anymore.
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Draheid
Moderator
09-09-2001
| Tuesday, March 23, 2004 - 5:41 pm
MGA: Instead of clicking the 'Setup' button, click on the 'Add' button to add a new dialup connection manually. That should bring up the dialog as shown on the page I linked to previously. Once you have a connection setup for AT&T, you should be able to connect as suggested earlier. Hope this helps.
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Mygetaway
Member
08-23-2000
| Tuesday, March 23, 2004 - 5:55 pm
Thanks Dra.. that's not working either.. Since we haven't gotten to the registration page, we don't have an account or password to enter. This would be considered a guest account, separate from the main account. It's a really weird problem. It dials the connection, say's it's connected, and then we get an error page. However, we can open the IE icon, and get the AT&T homepage (while on AOL) with one of those little "i" errors on top. We even called our regular computer shop, and they "don't do dial-up" anymore, so no help from them. WE also deleted that copy of AOL thinking there might be a glitch, but that didn't work either. I'm giving up for the night I think.. Thanks again. Sorry to be such a pest.
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Urgrace
Member
08-19-2000
| Tuesday, March 23, 2004 - 7:38 pm
My son bought a new computer and has Norton spyware. He was browsing around the net and came up with a parasite. He can't find all the files (?) that are infected. Any suggestions?
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Draheid
Moderator
09-09-2001
| Tuesday, March 23, 2004 - 7:47 pm
Urgrace: E-mail these two links to your son and have him download, install, and run them on his computer. One of them should remove the parasite problem. AdAware 6 SpyBot Search & Destroy Hope that helps.
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Landi
Member
07-29-2002
| Tuesday, March 23, 2004 - 8:02 pm
i have at&t as one of my accounts. all you need to do is sign on with your aol account then type in www.att.net on internet explorer. at the top of the page click on "look up a local access #" go back to your internet options page like what you show in your post above, change the default from aol to at&t and click on "always dial my default connection". go to settings for the at&t and plug in the phone # you got from the website just like dra says above.
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Urgrace
Member
08-19-2000
| Tuesday, March 23, 2004 - 8:21 pm
Thank you Dra! I've sent it on.
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Sc00pgrl
Member
09-17-2003
| Tuesday, March 23, 2004 - 8:52 pm
My Dearest Draheid hehe I'm sorry it took so long to get back to you... My husband finally had to do a search for anything that was installed on my computer the last 2 days and there it sat with the icon and a bunch of #'s, so we got rid of it and ain't too sad to see it gone. Thanks for all your help. I am glad now for having had the problem in the first place cause I got rid of all the spies on my computer lol.
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Mygetaway
Member
08-23-2000
| Tuesday, March 23, 2004 - 9:20 pm
I have the access numbers. It's the "register your account page" that won't open. I even tried opening a new account from the AOL, under the AT &T and it wouldn't open either. Like I said, it's a weird problem. DH's brother is coming over in a little while with his 98 win CD and hopefully will be able to help us. WE followed some instructions I got from my AT&T page and now he can't get online at all.
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Juju2bigdog
Member
10-27-2000
| Tuesday, March 23, 2004 - 9:23 pm
Legal, I agree with Littlec. Housecall worked for me when Norton did not. I think somebody mentioned up above that your provider probably also has backup dialup. If you want to have backup backup backup, Juno and Netzero have ten free hours dialup per month.
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Legalboxer
Member
11-17-2003
| Tuesday, March 23, 2004 - 9:53 pm
Thanks juju so far the cable has to wait til tomorrow to be fixed since it appeared to be too much for one man to handle- it appears to be out in the whole building (condos) - and they were working outside til 10pm but nothing is fixed and I checked and Comcast does not have any backup dial up- so thanks juju for the reminder of juno- in the meantime, it looks like my efforts to prevent viruses have made things worse for my computr- i did house call and it found 5 viruses that i deleted - and i did the whole safe mode thing- but i am getting the same "missing shortcuts" to those strange files still AND the colors are off, even back in normal mode- and i dont always get every letter i am typing now- and everything just seems convorted in some way - should have just let it alone when it was JUST that i couldnt get online we will see if anything changes by tomorrow but it is not looking good.
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Juju2bigdog
Member
10-27-2000
| Tuesday, March 23, 2004 - 11:41 pm
Oh rats, LB. Sorry to hear you tweaked first. There are SO many viruses going around right now that the minute my computer does something strange, I run a virus scan. And I am coming to rely on housecall, since it is currently outperforming Norton.
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Skootz
Member
07-23-2003
| Wednesday, March 24, 2004 - 5:31 am
I am trying to install a logi-tech webcam messenger. When I try to open it...or take a picture etc. it says that "the camera is in use by another application" I have reinstalled it numerous times and cannot get a picture..it is driving me crazy. I do know that the volume works on it as I spoke on msn and she could hear me.. Any help...please p.s. I am running windows 98
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