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Viacom channels gone from Dish Network!

The TVClubHouse: Archives: 2004 January - Arpil: Viacom channels gone from Dish Network! users admin

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Archive through March 10, 2004Crossfire25 03-10-04  3:46 pm
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Bob2112
Member

06-12-2002

Wednesday, March 10, 2004 - 4:16 pm   Edit Post Move Post Delete Post View Post    
<...thinks tonights show is still on tomorrow...>

Draheid
Moderator

09-09-2001

Wednesday, March 10, 2004 - 4:48 pm   Edit Post Move Post Delete Post View Post    
According to the schedule on my Tivo, this week's episode of Survivor All-Stars is on TOMORROW (Thursday) night at 8PM ET/7C.

Way2prissy
Member

07-21-2002

Wednesday, March 10, 2004 - 5:33 pm   Edit Post Move Post Delete Post View Post    
Can you tell us which channel numbers are missing? I have east and west coast network channels and I'm not sure which ones are Viacom. The website for Dish Network is rather vague on what channels are blacked out. Also, if I paid for my local network channels will those be gone also?

Max
Member

08-12-2000

Wednesday, March 10, 2004 - 6:16 pm   Edit Post Move Post Delete Post View Post    
Way2, if you look at the onscreen guide, the channels that are missing say "Off air - Please press Info" instead of the name of a program.

Not all CBS affiliates are owned by Viacom, only in select markets. The other channels you'll not get right now include MTV, VH1, Nickelodeon (and it's variations), Comedy Central, and BET.

Hmmm. I just noticed that at 6:00 PM, my onscreen guide is showing the regular lineup of shows again. Don't know if that's a mistake or not.

Max
Member

08-12-2000

Wednesday, March 10, 2004 - 6:26 pm   Edit Post Move Post Delete Post View Post    
Well, the more I listen to Charlie answer questions on Channel 101, the more impressed I am and the longer I'll hang in there with Dish. He's taking easy questions and hard-nosed ones, too, and being very open and diplomatic with his responses.

Kappy
Member

06-29-2002

Wednesday, March 10, 2004 - 8:05 pm   Edit Post Move Post Delete Post View Post    
I feel for you, Resortgirl and others, if you don't get Survivor tomorrow. That's the one saving grace is that CBS is still on in the market I'm in. But if it weren't, I'd be visiting those with Comcast tomorrow night, lol.

Like Max, I bought my equipment at Costco. But besides that, I just prefer the reception from Dish over Comcast, period. I'm willing to sit it out and visit other people for those rare shows I'd die if I missed.

Chewpito
Member

01-03-2004

Wednesday, March 10, 2004 - 11:00 pm   Edit Post Move Post Delete Post View Post    
just in case you do loose your CBS,,..just unhook every thing, your cable your satalite..and put your tv on channel 12...youll be able to watch surviver...i dont have any of the money rippen things...i just have free tv and i get,.. fox,- cbs(channel 12)- NBC,..4,- 10(wb)..ABC (7)- channel 9, spanish station(5) and 13 ....i miss some things, but im tierd of giving in to thease companys.......

Ducky
Member

08-27-2000

Thursday, March 11, 2004 - 12:11 am   Edit Post Move Post Delete Post View Post    
My channels are back. MTV still says not available but when you put on the channel it comes up we have all of are nick stations back also.

Draheid
Moderator

09-09-2001

Thursday, March 11, 2004 - 12:17 am   Edit Post Move Post Delete Post View Post    
The Link

Your CBS and MTV Networks Are Back! Message from Charlie Ergen, CEO of DISH Network

Dear Loyal DISH Network Customers,

I am very pleased to announce that we’ve successfully reached a long-term agreement with Viacom to provide you with CBS and MTV Network channels including MTV, Comedy Central, and Nickelodeon. I am happy to say that this agreement will allow us to continue to provide you the lowest all-digital price everyday.

I understand that it has been a difficult 36 hours to be without these popular channels. We appreciate your patience, your support for DISH Network and your continued business.

As promised, you will receive a $1 credit on your next billing statement. In addition, we would like to thank you for all of your support by sending you a free DISH On Demand Pay-Per-View coupon that will allow you to view upcoming hits like “Cat in the Hat” and “School of Rock.” The coupon will arrive in your April billing statement. Enjoy a movie on us.

Everyone at DISH Network will continue to fight to provide the best possible programming and services at the lowest possible price, every day.

Thank you for your loyalty and thank you for being a DISH Network customer.


Charlie Ergen
CEO
DISH Network


Max
Member

08-12-2000

Thursday, March 11, 2004 - 1:01 am   Edit Post Move Post Delete Post View Post    
YEAH!!!! :-) :-) :-)

Max
Member

08-12-2000

Thursday, March 11, 2004 - 1:30 am   Edit Post Move Post Delete Post View Post    
I thought I'd share the email I just sent to Charlie Ergen. If you are a subscriber and feel, as I do, that they handled the situation extremely well, I urge you to send your own note of thanks. Often people are quick to send criticsm but never think of sending praise. Anyway, just a thought. :-)

--------

Dear Mr. Ergen,
I wrote when the channels went out expressing my dismay with the situation.

Now that they are back, I wanted to follow up to let you know how my perception of the situation changed as I followed the public announcements.

First and foremost, thanks to you and all of your team for working so diligently to resolve the situation. Obviously, these kinds of negotiations are difficult and can be very exhausting. I know you all worked some very long, arduous hours to get that contract signed and I appreciate your efforts on behalf of all Dish Network customers. Now, I hope you can all get some well-deserved sleep! :-)

I saw Viacom's ads and press releases as well as Echostar's with different perspectives on the negotiation. While your organization was open and available by phone and email, Viacom was not. While you gave contact information for CBS, Viacom, and advertisers, you also gave your own contact information. Viacom only pointed back to you, they did not seem to want to hear from consumers. This leads me to believe that they don't care what we think. Oh, they did provide one other point of contact -- DirecTV. By not being open to questions, by maintaining their "spin control" on all information they gave out, they left me with a very poor impression of their business ethics. Companies who do not listen to consumers are not thinking long-term and are understimating the intelligence of all consumers. I think you know that consumer loyalty is an asset that can take years to build and only a brief moment to destroy. Viacom has not yet learned that lesson.

Finally, and most importantly, I want to thank you for being so open to discussion and so on top of providing information to your customers. I watched the "Charlie Chat" broadcasts and was extremely impressed that you did not screen out negative or angry comments and questions. Instead, you answered them with respect and courtesy. You understood that people needed to vent their frustrations. You listened. That's a really rare quality in a CEO and I truly respect it. By not ducking the hard questions, you proved to me that the consumer is your first and foremost concern. Thank you, Mr. Ergen, for respecting us and seeking to understand us. I'm betting that employees throughout your organization have a very high morale level. Working for a CEO who "gets it" really makes a difference to employees.

As I watched those "Charlie Chats," it became clear to me that there was only one entertainment provider that would remain in my home - Dish Network. If that meant not having some of the channels I've come to enjoy, then so be it. I'd adjust. Heck, it's just TV, it's not a life-saving drug. (Okay, maybe it feels that way sometimes!) When I have a choice of providers, I like to go with companies who value their customers and who act in a responsible, ethical ways. That's not always possible. Thank you for making it clear that EchoStar/Dish Network is a company that is worth my entertainment dollar.

Sincerely,