Who else has Roadrunner? Are you satisfied or not?
TV ClubHouse: Archive: Who else has Roadrunner? Are you satisfied or not?
Eliz87 | Tuesday, October 07, 2003 - 07:33 pm     I wanted to post this and get a few opinions before I do anything brash. I currently have a cable modem through Roadrunner, but I'm seriously thinking about switching to DSL. This may sound strange, but... Roadrunner is just not consistent. Sometimes it goes very fast, but other times it is down for hours at a time, and many times it is much slower than advertised. (I've had it for six years so I've had plenty of time to experience this.) The thing that really bothers me is the lack of customer service. Whenever my service is slow or down, I call, and the cable company and eventually the Roadrunner National Help Desk make it out to be MY problem. They have me run a series of diagnostic tests on my computer, reinstall drivers, etc. I ask them, "Why can't you just say that your servers are down?" and no one wants to respond. It's very frustrating. All I want is for them to say something like, "We're having problems with our servers. We're working on it and it will be fixed in x number of hours." I mean, is that unreasonable? I know that my computer is not the problem, because when my connection is down or slow, the same thing happens on my husband's laptop. Also, my sister-in-law, who lives across town, has the exact problems from time to time. Maybe I'm asking too much...Granted, I've never really worked with network servers, so maybe it IS hard to say when they're not working right? I don't know. It was really bad a few months ago and I wrote a letter to the president of the cable company, and carbon-copied some of the vice presidents, and I received NO REPLY. *sigh* It's disheartening. Has anyone else experienced this same problem with Roadrunner (connectivity issues, customer service issues)??? If not, consider yourself lucky! :-) But if you have had the problems, what have you done to resolve it? EDITED TO ADD: I am a reasonable person...I know that ISP's cannot ALWAYS work to perfection. But, it's just that when I call and let them know my service is slow, I don't want to feel like it's my fault and I certainly don't want to jump through hoops doing diagnostic tests on my computer, and wasting my time, for what is basically a problem on their end. Does that make sense? |
Lostintheglades | Wednesday, October 08, 2003 - 11:15 am     I don't have Roadrunner but my sister does. She said the customer service stinks. They don't want to take any responsiblity for things not working and always tell her it's her computer. I have DSL and I love it. My ISP is great too as if I ever do have any problems, they call Verizon for me if they have to. It's actually cheaper paying them for the DSL than going straight to Verizon as the ISP gets a discount on their blocks of Delci #'s and pass the saving on to their customers. Another reason for not having Roadrunner, if it's down, it's down, with most DSL accounts you usually have a dialup connection that comes with it so I can usually always get on line. |
Bigd | Wednesday, October 08, 2003 - 11:28 am     Well isn't this strange. I have RoadRunner (from Time Warner) and it NEVER acts up. It has never been down, when I had installation problems Customer Service was excellent. I am so pleased with it that even though I don't really need it anymore, I haven't been able to bring myself to give it up. I originally got RR when it first came into my area cause it was so economical and 10 times faster, and I needed it for work I did at home. Now I don't need it for work anymore, the cost is $44.95 per month and I don't use it enough to justify the cost. I have had limited exposure to Bell South DSL, but found it slower and less dependable. I have never heard anyone have trouble with RoadRunner so I am very intrigued. |
Ladytex | Wednesday, October 08, 2003 - 12:04 pm     I have RR from Time Warner, too. I haven't had very many outages with them, and I use it all the time (with three teenagers in the house they are always online). They have fessed up to their problems and seem to fix them in a timely manner. I haven't been able to get DSL where I live til recently, so I cannot begin to compare. |
Kaili | Wednesday, October 08, 2003 - 12:10 pm     I have Earthlink, not Roadrunner. Earthlink has given me no problems at all and I'm quite happy with it- even through a wireless network it works great. I think it's a little less expensive than Roadrunner too. |
Texannie | Wednesday, October 08, 2003 - 01:01 pm     I have RR from Time Warner, and we went through a period of time where they were expanding (I think everyone in our neighborhood was starting them) and they just couldn't get things going fast enough, but the service has always been wonderful. Techies on the phone stay on the phone till the prob is fixed. If needed, I have had them out to the house within 48 hours to fix a prob. I am very pleased. |
Lostintheglades | Wednesday, October 08, 2003 - 02:23 pm     Hmm...maybe Eliz and my sister have the same number to RR Tech support..lol |
Eliz87 | Wednesday, October 08, 2003 - 02:31 pm     So true, Lost. I really think it depends on what area you live in. |
Patichou | Wednesday, October 08, 2003 - 03:49 pm     I have RR thru Time Warner I LOVE it It's fast but, way exspensive. The customer service is great. I have no complaints. It may depend on your area |
Ketchuplover | Wednesday, October 08, 2003 - 03:54 pm     meep meep |
Grannyg | Wednesday, October 08, 2003 - 05:46 pm     I have Roadrunner and the first year was great. No outages, no problems. Then this past summer we had a storm that knock out a lot of the lines. I was "out" so much I had them on my speed dial. I finally got the local number because when I called the national number customer service was the pits. Local has been much much better because if a server is down, they know it pretty much right off the bat. I also have a dial up from Roadrunner that let's me have 10 hours a month free to use when the cable part is down. And if I go over the 10 hours and it's their fault, I don't have to pay anything. I love Roadrunner because it is so fast and over all I have been really pleased with it. |
Kristylovesbb | Wednesday, October 08, 2003 - 07:32 pm     I have Roadrunner Time Warner and have never been down. The service has been consistent for me since I put it in three years ago. |
Bastable | Thursday, October 09, 2003 - 09:11 pm     Same here. No issues, knock wood. But I have friends who went through hell trying to get it installed. (Then again, I'm on a Mac, so installing anything is rarely hell.) |
Enigma2 | Tuesday, October 14, 2003 - 03:41 am     I'm using Earthlink via Time Warner (Road Runner). Same service, but about $8 cheaper. —While I was aware that cable could 'slow-down' I chose it over DSL because too many people I work with were having 2–3 day outages. I set it up myself (was not willing to put-up w. Time Warner appointments) on Macs. Earthlink tech helped me set up a router. My primary concern was one ethernet port and a 'networked' printer. A bonus was cable internet service on three Macs (and no additional charges...) (I work at home) —And I can access w. Earthlink via a phone connection for my laptop. —No outages so far (except during blackout when I could only use the laptop) (internet by candlelight was surreal...) —I did have one slow-down, but Earthlink tech helped me though it. (disconnect modem and router; shut down Mac; wait 30 seconds; reconnect all....It worked...) |
Enigma2 | Tuesday, October 14, 2003 - 03:54 am     To add to above: I don't go to Road Runner for tech support (Road Runner wants to charge extra for networked access.) Earthlink doesn't care how many machines I have connected; in fact, they told me which router was best to use... |
Seamonkey | Saturday, October 25, 2003 - 12:14 pm     I had DSL thru AOL/Verizon and was never satisfied. I now have Roadrunner thru Time-Warner and other than a couple of outages, am quite satisfied. I have their digital cable with DVR and had them set up my wireless network (I have four puters running Setiathome and they can turnover sets as needed) The only time I had to call customer service they were patient and worked with me (I think having them set up the network was a good thing, they can't say it is my router. I have AOL bring your own access on top of RR because I've been on AOL since 2.0 and am a beta tester and enjoy that. And I still use their email and usually their browser. Earthlink was another choice. I really think it depends on your local cable company.. |
Amchess | Friday, November 07, 2003 - 07:57 am     I have Roadrunner thru Brighthouse (used to be Time Warner) and am very happy with it (except for the cost). I have had a few problems and their techs have always walked me thru it, even tho it has been my problem - settings on new computer, also my firewall kept getting me booted after 2 hours every time..... Their site has a chart that shows if any RR areas are presently having problems. Unfortunately, most of the time when you have a problem you can't access the internet to see what problems are going on! Our local voice mail at the RR site now says if there is a problem in the area (gives the zip code area) so you don't have to hold on - you know they are working on the problem. |
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