Car54 | Tuesday, February 11, 2003 - 04:44 pm     Oh and I have to pee but I can't because I will lose my place in phone line. Dang I feel just like Phoebe on Friends. Now it is really loud bouncy dance music...... |
Car54 | Tuesday, February 11, 2003 - 04:47 pm     Oh they heard me...the music stopped! Nope..now it is SHOWTUNES.... I'm a stranger in Paradise... and every 30 seconds the little man comes on and tells me they know the value of my time and they are working diligently to get to me. I am calling him a different bad name every time he interrupts the music. |
Car54 | Tuesday, February 11, 2003 - 04:48 pm     I am up to the C's for bad names to call the support phone message guy. Oh this is very dramatic music now...sounds like a soundtrack to some dramatic storm at sea movie... |
Rabbit | Tuesday, February 11, 2003 - 04:49 pm     Appendix C, Dell user guide: 1>> At the bottom of the box, use a razor knife to slice open the false bottom. 2>> Page 142 of the users guide is actually rolling paper, tear this page out. 3>> Pour in contents from the bottom of the box and roll it in page 142. 4>> Light it up and call Customer service again, it will all make sense then. |
Babyruth | Tuesday, February 11, 2003 - 04:49 pm     (((((((((((((Car54)))))))))))))))) |
Babyruth | Tuesday, February 11, 2003 - 04:51 pm     Hmmm, maybe I'll buy a Dell next time... |
Car54 | Tuesday, February 11, 2003 - 04:53 pm     Oh shut up, Rabbit. Let me tell you about the nice MSN people...the 2 Indian technicians were extremely polite. They tell you in every sentence that they are going to resolve your problem. It is very warm in India. The technician in British Columbia was very pert... it is 50 degrees there. I told her it is very cold in Boston. She told me to call Dell. I did get to speak briefly with Keith at Dell in Texas, but the line cut off and I had to start all over. Oh...now it is music from The King and I.... I am up to the H's. He is upsetting me...telling me they are aware of my call...it makes me feel like they are there laughing at me. On now it is South Pacific..."happy Talk!" |
Car54 | Tuesday, February 11, 2003 - 04:54 pm     I wonder if Dell has some of what that Dell dude was smoking...I am gonna need it soon. |
Car54 | Tuesday, February 11, 2003 - 05:07 pm     Oh, I am speaking now with Sanjit in India now. Still warm there. |
Car54 | Tuesday, February 11, 2003 - 05:57 pm     Well Sanjit took the whole issue with MSN way too personally. He is absolutely sure there is nothing wrong with my equipment and that I need to go back to MSN. So I just spoke with a lovely young man in Seattle ....it is raining there.... he couldn't do anything for me...but he did stay on the line til there was a tier 2 techician available. MSN has MUCH better hold music. Dell has horrible loud Republican hold music.... don't mean to name call...but it was VERY stressful music and very typical of Michael Dell. Now I am listening to some very mellow jazz...(good choice). Waiting for the tech 2 of my dreams to answer. |
Car54 | Tuesday, February 11, 2003 - 06:04 pm     Well my relationship with Matt, the Tech 2 of my dreams ended quickly...I am being promoted to Tech 3.... moving up the ladder very quickly. The MSN people are much more cheerful than the Dell people. Probably because their boss secretly rules the world. Oh and their please stay on the line message repeats in French...very cool. Waiting for the next Tech. This is kind of like the Amazing Race but with Computers. |
Car54 | Tuesday, February 11, 2003 - 06:13 pm     Well my new best friend is Keith...he is a Tech THREE... and he too is extremely cheerful. By the way, Matt THANKED me for my great attitude...just shows you that acting lost a great talent when I went into retail! Keith is looking into wiping out my MSN ID and starting over...that was actually Sanjit's suggestion. Hope you don't mind me posting...just trying not to lose my sanity. Lovely hold music. I must E-mail them to tell them. No French messages on Tier 3 tho. |
Grannyg | Tuesday, February 11, 2003 - 06:23 pm     Car, I am reading with avid interest. Seriouly!! Your story is tooooooooo funny!! LOl You should really do live feeds for Big Brother!! |
Myjohnhenry | Tuesday, February 11, 2003 - 06:31 pm     I have been following along all evening too...I was getting quite anxious in that 50 minute period with no post!! (Good thing I had to provide mom taxi service to distract me...LOL) |
Juju2bigdog | Tuesday, February 11, 2003 - 06:54 pm     Well ... and then what? She can't just cut us off like this, can she? |
Myjohnhenry | Tuesday, February 11, 2003 - 06:59 pm     <tap, tap, tap> |
Car54 | Tuesday, February 11, 2003 - 07:02 pm     No I am back with a lovely finale for the evening. Keith....again congratulating me for my FINE attitude.... had this great idea. Let's delete my old ID off the computer and create a new one. (I am the administrator, so I could log in under that ID). Unfortunately, once we had deleted me, the set up of new users did not work exactly the way Keith's manual told him it would, so then I was essentially locked off MY OWN FREAKING COMPUTER! As a sidelight...while working with Sajit, Matt and the babe from BC.... somewhere along the line they <14> up my ability to connect to the internet at all...hence the long pause...(I am at work using the multiple phone lines for all this). Well...but through it all....you know me...GREAT ATTITUDE is my middle name.... The long and the short of it is.... Keith had now deleted me from MSN...and recreated me (how cool...) so I have just restored (yes I can log into my computer now AND log into the internet on the office LAN). Going off to see if this did anything at all one way or another. Sajit thinks the culprit in all this is the MSN .NET passport , but let's face it, Sajit was a little paranoid.... Back soon..hopefully on a dial up. (Oh, in case you were worried, I did pee somewhere between Dell and MSN). |
Squaredsc | Tuesday, February 11, 2003 - 07:04 pm     car that must have been interesting, peeing btw dell and msn. dang you sure miss alot when talking about the girls. |
Car54 | Tuesday, February 11, 2003 - 07:14 pm     Well....after 6 hours, three countries and 5 technicians..... I am back where I was this afternoon. But...getting totally locked off your computer puts things into perspective. Ah..but now I have Keith's direct phone line. he he he. Nighty night. I am goin to the China Ruby and order take out and gonna have a beer while I wait. |
Sherbabe | Tuesday, February 11, 2003 - 08:02 pm     THnks for the tip Draheid. and Wargod.. today, i finally get a drop box when i click the heart. my fave's are not there, but, at least i can start a new list. |
Juju2bigdog | Tuesday, February 11, 2003 - 08:04 pm     Better have a couple beers, Car. And call us in the morning. I will be up at 5 board time checking on your progress. |
Webkitty | Tuesday, February 11, 2003 - 08:32 pm     Car, I had Chinese food tonight too Since I am computer illiterate, this is all I have to offer you at this time. (The China Ruby sounds familiar, is it in A?) PS: glad to got to pee  |
Car54 | Tuesday, February 11, 2003 - 11:33 pm     Hey....I can connect pretty good at 2:30 am....when I tried from home at 11 pm it was not loading pages at all.... now it is slow...but it is connecting sort of! No Kitty, town Center in Maynard, the only thing for miles that is open after 9pm except Store 24! It is kind of a seedy place but I love it! |
Ddr1135 | Wednesday, February 12, 2003 - 12:39 am     Glad to hear you're making some progress. And I'm glad to see someone else up at 3:00 in the morning! |
Car54 | Wednesday, February 12, 2003 - 03:46 am     Hi Ddr...I forgot to tell them no MSG..so I have a terrible headache now from the chinese takeout. I had to try 4 different access numbers...the first ones connected at 12bps!!! The last one connected at 26bps and I can load pages...it just takes about 60 seconds every time. I will be calling Keith back later today to pursue this relationship. Seems like I have the optimum situation...Dell and MSN have a business relationship....I have a Dell machine with a Microsoft OS, and MSN is the internet provider for Microsoft....everything SHOULD work together...right? We are making a major change at work tomorrow that would allow me to do my work through the internet from home instead of dial-up. If that happens, I will probably go to a cable access setup (we just got this in my town recently). I think I will be talking to AT&T Broadband today. |