Archive through November 09, 2002
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TV ClubHouse: Archives: Computer Problem - I need advice/help (ARCHIVE): Archive through November 09, 2002

Hillbilly

Saturday, November 09, 2002 - 09:01 am EditMoveDeleteIP
http://www.hp.com/cposupport/swindexes/hppsc750pr28086_swen.html

Granny, here is also a link you might try for device drivers

Hillbilly

Saturday, November 09, 2002 - 09:05 am EditMoveDeleteIP
setup was painless. A big turn off when I found out that the psc drivers dont work for WIN XP yet! Slated to be available in spring of 2002. I think once this machine is fully functional, I will be ready to give a 5 star rating.. CAS

http://www.pcmag.com/article2/0,4149,15088,00.asp


********
here is a customer review on the pcmag website

Hillbilly

Saturday, November 09, 2002 - 09:13 am EditMoveDeleteIP
Granny...i went to www.dejanews.com (google newsgroups) and searched the comp.periphs.printers
newsgroup. There are quite a few messages there regarding the hp 750 psc and workarounds to this problem. Apparently, you are not the only one having problems.

Draheid, maybe you could look through some of these messages for Granny and see if a solution might be applicable for her.

Draheid

Saturday, November 09, 2002 - 09:35 am EditMoveDeleteIP
Hillbilly: The problem that doesn't make sense is that on machine works on both computers and the other machine won't work on either. That totally confuses me at this point. I know that most of the HP all-in-one machines were not fully supported by win/XP as of yet. As the review indicated, they should have had drivers a few months ago.

Anyway, the fact that it won't work on Win/ME doesn't make any sense at all. I'm hoping that maybe removing and reinstalling the USB ports might clear it up.

I'll try to look through the newsgroups and see if I can find anything. Thanks for the tips.

Jagger

Saturday, November 09, 2002 - 09:39 am EditMoveDeleteIP
I have no advise for you on installing the printer to XP, other than to call the computer maker and have them walk you through it step by step. When I first got my computer with XP on it and mt new printer I had major major problems getting it working correctly, the disk that came with it didn't work properly, etc etc.

I finally had to call HP and they had to work me through it step by step, they basically uninstalled everything I had already installed on my new computer and reinstalled it all including the correct printer stuff.

Hillbilly

Saturday, November 09, 2002 - 09:40 am EditMoveDeleteIP
I didn't realize the 750 was working on one of the comps. Maybe she could make note of the name of dlls it says are missing and copy them over from the machine that seems to have them. Or am I totally missing the point?

Tester

Saturday, November 09, 2002 - 10:03 am EditMoveDeleteIP
I have a problem that is not earth shaking, but aggravating. The internal clock loses time, never gains time. This seems to happen only when I am on the net, but not always. Any ideas?

Weinermr

Saturday, November 09, 2002 - 10:13 am EditMoveDeleteIP
Tester,

I think you need a new battery for your computer. Yes, there is a small watch-type battery on your motherboard that supplies a small trickle of power to your PC when it is turned off and allows the clock to keep the correct time when the computer is off (and some other items too.)

If you feel comfortable tinkering inside your computer, you can replace it yourself. Otherwise, it's a real easy and quick job to have done at your local computer or electronics store. Good luck!

Draheid

Saturday, November 09, 2002 - 11:02 am EditMoveDeleteIP
Actually, Hillbilly, she's says she has not been able to get the 750 to work on either computer, however, the 950 works on both computers. That's why I think it's safe to presume that the USB ports on both and the USB cables are working properly. It's definitely something in the software that the 750 is trying to install. I just don't know what that issue is. She may have to resort to contacting HP to help resolve this one. That's what I would do if I were there and had exhausted all the online help.

Tester

Saturday, November 09, 2002 - 11:39 am EditMoveDeleteIP
Weinermr, I thought of that, but it only happens when I've been on the net. Other times it is perfect. Plus, the computer is only about 9 months old. Does any of this make a difference or sense?

Weinermr

Saturday, November 09, 2002 - 11:59 am EditMoveDeleteIP
Tester, I don't know for sure. If it were me, I would replace the battery anyway, and see if the problem persists. If this doesn't fix the problem, come on back, and we can all pitch in and see if we can track down what is happening.

Tester

Saturday, November 09, 2002 - 12:10 pm EditMoveDeleteIP
Thanks Weinermr for the advice, will do it.

Draheid

Saturday, November 09, 2002 - 01:20 pm EditMoveDeleteIP
Tester: When you say it only happens 'when you've been on the net', what type of connection to you have, what types of programs are you running, what operating system are you using??? I know that Windows/XP has the ability to set it's own clock to the national atomic clock in Boulder, CO if you tell it to do so. Perhaps this could take care of your situation?? (I'm guessing you have XP since you say your computer is only 9 months old.) Double-click on the time in the system tray. Click on the Internet Time tab. Then check the 'Automaticallty synchronize...' check-box and select time.nist.gov for the serveer to use. This may eliminate the problem alltogether and alleviate the need to replace the battery.

Hope this helps.

Grannyg

Saturday, November 09, 2002 - 02:01 pm EditMoveDeleteIP
OK, here is the update. I have to been to Office Depot, Office Max, Best Buy, Circuit City, talked to HP, talked to Dell. The only thing every one agrees on is........I have a problem. Dell says it's HP. HP says it's Dell. They do not make the 1.1 USB cables anymore because the 2.0 works with the 1.1 so there is no need for it anymore. HP cannot tell me why it will not work on either computer since the 950 works on both computers. I'm fixing to reinstall the USB drivers from the original Windows ME disk and see what happens. Here is a list of the files that cannot be found:

hpobxt07.dll
hpontk07.dll
hpontu07.dll
hpoomp07.dll

After I tell it to skip those files, that is when it comes back and says "the printer cannot be installed because it can't find those files." The thing that makes me the maddest is this is the printer Dell sold us with the new computer. Is there any possibility that the port on the printer could be bad? And if it is, is there any way to tell and any way to fix it?

Tester

Saturday, November 09, 2002 - 02:15 pm EditMoveDeleteIP
Draheid, I have a DSL connection, XP Pro operating system. I did as you suggested and changed from time.windows.com to time.nist.gov.
Thanks for the help.

Draheid

Saturday, November 09, 2002 - 02:17 pm EditMoveDeleteIP
Grannyg: Those are ALL HP files! In which case, I'm not sure that reinstalling your USB will do much of anything for you. Especially since it already works with another USB device.

I found a support document regarding the hpobxt07.dll driver, what to do if it's 'missing' perhaps this will find the others as well?

Let me know.

Juju2bigdog

Saturday, November 09, 2002 - 02:49 pm EditMoveDeleteIP
<pops some corn and cheers for Grannyg>

Grannyg

Saturday, November 09, 2002 - 03:16 pm EditMoveDeleteIP
Juju, I need the whole still from Hillbilly. Every ounce he's got!! Ok, I did what either Draheid or Hillbilly suggested and copy those files from the other computer and put them in windows/system because that is where that article of Hillbilly's said to search for them. Well, this time the message came up "can't find the driver for hpoid407.exe". So being of sound mind and spirit, I tried search again for that file to see where it was. Search says that it is not on my computer anywhere. Still not to be defeated, I went to Device Manager and under image device, there sits the hp psc 700 series. So I click on properties and there is not a driver installed so I click update driver and there is not a driver for this. Still not to be defeated, I click "let me search" and I put in every thing I can think of. Even just c:\ and nothing. Ok, I'm thinking of accepting defeat graciously and going over to Hillbilly's and stealing his still!!

edit: Should I try the USB I/O patch again?

Sia

Saturday, November 09, 2002 - 03:29 pm EditMoveDeleteIP
Let me see if I can explain my ad trashcan problem, fellas: I can open the trashcan and get hold of the ad I want to drop into it, but when I move the ad to the trashcan window, it won't go ON TOP OF the trashcan window; it disappears BEHIND it and won't let me drop it in the trash. Does that make any sense? Thanks!!

I don't think it's a compatability issue, either.

Hillbilly

Saturday, November 09, 2002 - 04:08 pm EditMoveDeleteIP
Granny...here's my two cents. I think when you loaded the software for your new 950, it uninstalled and removed your files for the 750. Do you still have the CD that came with your 750 printer. I would look for the .exe file on there.

Draheid

Saturday, November 09, 2002 - 04:26 pm EditMoveDeleteIP
Grannyg: You indicate that there's a possibility the port on the 750 is defective. When you plug it into either machine, does the machine attempt to recognize it? If so, then I would suspect that there is at least some functionality to the port on the printer.

I can't believe Dell & HP are blaming each other. However, I know when I was working on a similar problem with a Compaq computer and HP 'All-in-one' machine, it took quite a while to finally speak to a Compaq technician that would admit they had a problem with the XP loaded on the computer from the factory. Fortunately, the computer was new enough the users hadn't installed any software so performing a 'Recover' wasn't that big of a deal. I suspect you won't be as lucky! :(

Is there any possibility of returning the new 750 for a different machine? Since you purchased it as a package, perhaps just threatening a return to Dell will get them to come up with a solution?!?

I did scan through several newsgroups to see if anyone else was having similar problems and there were a few, but I didn't see any solutions there either.

Again, good luck. When it gets to be too much, just walk away for a while. Throwing either through a window won't likely fix it either, no matter how good it feels! :O

Twiggyish

Saturday, November 09, 2002 - 04:34 pm EditMoveDeleteIP
Your 750 HP is dos and your Windows ME can't read it. I know plenty of people having the same problem with Windows 2000, and XP. I'll go find info to explain it.

Mosessupposes

Saturday, November 09, 2002 - 04:53 pm EditMoveDeleteIP
Windows ME is built on the Win 9x platform. Windows ME can read DOS. DOS is still the platform for the Windows ME OS. DOS is just hidden from the user in Windows ME. There are patches available to make it easily accessible to DOS lovers. Gates didn't completely pull the plug on DOS until he released Windows XP.

I guessed at some of the above, fabricated some of the above, and based some of the above on fact.

Mosessupposes

Saturday, November 09, 2002 - 05:04 pm EditMoveDeleteIP
GrannyG might have to uninstall the 950 drivers before successfully reinstalling the 750 drivers. The uninstall on a 950 is not a completely thorough operation, so Hewlett Packard has an "automatic system scrubber" to delete every last vestige of the 950 installation.

If GrannyG already has the 750 drivers and the 950 drivers this whole thing is not that big a problem.

If GrannyG has to download the drivers, then I hope a high speed internet connection is available. Hewlett Packard driver downloads are immense.

I guessed at some of the above, fabricated some of the above, and based some of the above on fact.

Twiggyish

Saturday, November 09, 2002 - 05:20 pm EditMoveDeleteIP
Correct Moses. I should have explained better. Windows ME is Dos driven, however the newer Windows applications are not.
There are drivers which should be able to allow the printer to work with the ME. But, Granny is not able to get them to work.

Twiggyish

Saturday, November 09, 2002 - 05:24 pm EditMoveDeleteIP
So far, I found this at the HP site, regarding the first driver error..


Click Here

Link Repaired
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