Archive through January 27, 2002
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TV ClubHouse: archives: Computer problem: Archive through January 27, 2002

Jadarville

Saturday, January 12, 2002 - 08:02 pm EditMoveDeleteIP
I am having a problem with MS Outlook 2000. After working fine for the last 2 years it is suddenly hanging at the splash screen and not opening. I have tried finding support at the MS Knowledge Base site but couldn't find anything relating to my problem. I've tried uninstalling and reinstalling but no difference. I have also tried changing some settings, freeing up some resources, etc. nothing has helped so far.
If anyone has any suggestions I'd really appreciate it.
thanks :>

Twiggyish

Saturday, January 12, 2002 - 08:09 pm EditMoveDeleteIP
Do you have trouble opening any other programs? You were right about freeing up resources, too. Low resources will cause lots of problems. Can you access your email using another program? Try going to this url for help. You can send a question. Just click on the long address below:
Link

Jadarville

Saturday, January 12, 2002 - 08:22 pm EditMoveDeleteIP
thanks for the response I will try that site.
I am able to use Outlook Express with no problems at all.
I am not having problems opening any other programs.

Jadarville

Saturday, January 12, 2002 - 09:28 pm EditMoveDeleteIP
That was the same knowledge base I had gone to last night, however I went to the newsgroup listed at that site and managed to find the solution to my problem very quickly. Thank you very much twiggyish.

Twiggyish

Saturday, January 12, 2002 - 10:12 pm EditMoveDeleteIP
You're welcome!

Sage

Sunday, January 27, 2002 - 01:19 pm EditMoveDeleteIP
Can anyone recommend a solution to this problem?

When trying to install any type of new software, there is an error message I get that says the install sheild is missing. How did that happen, and how do I replace it?

Thanks in advance.

Gail

Sunday, January 27, 2002 - 03:16 pm EditMoveDeleteIP
Sage, what operating system? Windows Me, XP, A Mac, ?

Sage

Sunday, January 27, 2002 - 03:39 pm EditMoveDeleteIP
Win98

Weinermr

Sunday, January 27, 2002 - 04:26 pm EditMoveDeleteIP
Sage - The following link should take you to a page so that you can download the latest version of Windows Installer, a version compatible with Windows 98. See if this helps.

Windows Installer

Sage

Sunday, January 27, 2002 - 05:01 pm EditMoveDeleteIP
I installed the Windows Installer, slipped the CD into the CD ROM, to install a program, and this is the message I still get:

The Install Sheild Engine (ikernal.exe) could not be launched.

Error loading type library/DLL.

Weinermr

Sunday, January 27, 2002 - 05:09 pm EditMoveDeleteIP
Sage - You should have the ikernel.exe file in the following folder:

C:\Program Files\Common Files\InstallShield\engine\6\Intel 32

If you do, it's probably corrupt. You should change filename to ikernel.old, and reinstall the file.

If you don't have the file, or need to reinstall it, and you have a Windows 98 installation disk, copy the file into the folder listed above off the Windows Installation disk.

If you don't have an installation disk, I should be able to email the file to you. Let me know if you need me to do that. Good luck.

Gail

Sunday, January 27, 2002 - 05:15 pm EditMoveDeleteIP
Maybe this will help?

Error Message While Installing a New Program: Ikernel Caused an Invalid Page Fault in Module Unknown (Q311203)

--------------------------------------------------------------------------------
The information in this article applies to:


Microsoft Windows Millennium Edition
Microsoft Windows 98 Second Edition
Microsoft Windows 98
Microsoft Windows 95


--------------------------------------------------------------------------------


SYMPTOMS
When you attempt to install a program, you may receive an error message similar to one of the following:

Ikernel caused an Invalid Page Fault in module unknown.
Setup failed to launch installation engine, no such interface supported.
Error extracting support files: Class not registered.


CAUSE
This issue can occur when there are damaged files in the C:\Program Files\Common Files\Install Shield folder.

The Install Shield folder is similar to C:\WINDOWS\TEMP folder. After you install the program, the contents of this folder are no longer needed or used.


RESOLUTION
To resolve this issue, delete the Install Shield folder.

Start Windows Explorer.


Browse to C:\Program Files\Common Files\Install Shield.


Right-click the folder, and then click Delete on the shortcut menu.

When the confirmation message appears, click Yes .


Restart your computer.


Microsoft

Soeur

Sunday, January 27, 2002 - 05:16 pm EditMoveDeleteIP
Pretty decent help desk here.

Weinermr

Sunday, January 27, 2002 - 05:20 pm EditMoveDeleteIP
Sage - Try Gail's suggestion first.

Sage

Sunday, January 27, 2002 - 05:21 pm EditMoveDeleteIP
Oh, I agree!!! I feel so blessed. Okay, off to work I go. Thanks Gail and Weiner! I'll keep you posted.

Sage

Sunday, January 27, 2002 - 05:44 pm EditMoveDeleteIP
Okay, I did Gail's suggestion. After attempting once again to install a program, this is the resulting message I get this time.

The InstallSheild Engine (iKernel.exe) could not be installed.

iKernel.exe could not be copied to 'C:\ProgramFiles\CommonFiles\InstallSheild\Engine\6\Intel32'

Make sure you have appropriate privileges to copy files to this folder. (0x5)

--------------
I'm not privileged enough??? argh!

Should I try Weiner's suggestion?

Weinermr

Sunday, January 27, 2002 - 05:54 pm EditMoveDeleteIP
Sage - I tried copying a file to that folder on my PC (which is also Windows 98) and was able to do it.

I would retry both as follows:

1. Delete the InstallShield folder again.
2. Reboot.
3. Rename the ikernel.exe file to ikernel.old
4. Obtain the ikernel.exe file, and copy to the appropriate folder BEFORE trying to install a program.

See what happens. Let us know. (Our fingers are crossed!)

Sage

Sunday, January 27, 2002 - 06:09 pm EditMoveDeleteIP
I am unable to locate the ikernel.exe file on my win98 disk. What folder is it in?

Also, after removing the InstallSheild folder and rebooting the computer, that folder no long exsists until I try installing a program. Then it is there, but I guess it is corrupt, as it won't install.

---Edit---

Ok, I did a "find file" on the the CD ROM, and the iKernel.exe was not found.

Weinermr

Sunday, January 27, 2002 - 06:12 pm EditMoveDeleteIP
Sage - The file is probably zipped. I can't find it on my Win98 installation disk either.

But I do have it on my PC, and will be glad to email it to you. It's 596KB. Just say the word.

Sage

Sunday, January 27, 2002 - 06:14 pm EditMoveDeleteIP
The Word.

LOL, thanks Weiner. Sage411@hotmail.com.

Weinermr

Sunday, January 27, 2002 - 06:23 pm EditMoveDeleteIP
It's sent. If this doesn't work, I'm fresh out of ideas. Fingers and toes crossed!

Sage

Sunday, January 27, 2002 - 06:32 pm EditMoveDeleteIP
Okay Weiner, finger and toes are crossed. Still waiting for email to show up. Hotmail seems a bit slow.

Sage

Sunday, January 27, 2002 - 07:01 pm EditMoveDeleteIP
Weiner, I still have not recieve the email. Look in your email box for a different email address I have. I genuinely appreciate your help.

Weinermr

Sunday, January 27, 2002 - 07:22 pm EditMoveDeleteIP
Sage, I've resent the file to your hotmail address from my work email address, and I've also resent it to your other email address from my profile address. So you will get the file three times, before we're through!

Dahli

Sunday, January 27, 2002 - 07:32 pm EditMoveDeleteIP
WOW - what a great help desk is right! I wonder if anyone can help me..

My computer came with Internet Explorer 5.x installed and in August upon the advice of a friend I decided to update via msn.com to avoid some of the nastier viruses running about lately.

I have a high speed connection and always was able to quickly connect to the internet. However after installing IE 6.0 I might as well have a dial up connection. Connecting now is so ACHINGLY slow I want to scream! Once I am connected, for the most part it moves quickly but connecting is so so bad.

I have run a diagnostic, emptied temp files, uninstalled and reinstalled but still find IE so painful to use, I installed Netscape to connect quickly, but don't like it very much...
So does this sound like anything any one has heard of before? Or am I just S O L - (LOL)
Thanks!