The most important question (Real One cancellation)
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TV ClubHouse: Archive: The most important question (Real One cancellation)
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Archive through September 26, 2003 25   10/04 07:00am

Scorpiomoon

Saturday, September 27, 2003 - 12:02 am EditMoveDeleteIP
Hey, hey, hey! I didn't mean to suggest anyone get nasty with the Real customer service people!

Last year, I had a really hard time saying "no" to the extra month (which turned into about three extra months). This year, I wanted to be more assertive and straightforward. Not only that, but man, Real does suck. Maybe if they knew about customer dissatifaction they might take a second look at their services and their crappy software.

That's all I'm sayin'. :)

Jarryjayo

Saturday, September 27, 2003 - 01:58 pm EditMoveDeleteIP
I don't really see how they make money, because there isn't any services or content that I can't get on basic cable.. I mean who buys Realone all year long?

IT's all just news storys taken from other sites, wow like I can't get that anyplace else. did anyone get anything out of realone other then just big brother. ?

Sanfranjoshfan, that is a good idea to delete your credit card number, if i remember right, it may not let you delete it right away tell your account runs out, so you'll have to wait a month or so. but it's a good idea to do that. It's alwasy safer to regive your credit card number on a site like that then it is to leave it on there system.

Konamouse

Saturday, September 27, 2003 - 03:43 pm EditMoveDeleteIP
Wow, that was sooo easy.
Had to hit a few menu options and then had a real live person on the phone (Randy). He was very polite. Asked for my email addy to open my account. I said "we're not using it" for my need to cancel. Yes, he did offer the free month. I just repeated "thank you, but we're not using the service". Bang, all done. Very nice young man.
'squeek'

(but you know I'll resign for BB5)

Suhweetmama

Tuesday, September 30, 2003 - 11:32 am EditMoveDeleteIP
May I vent? I am very irritated because I canceled my susbscription before the monthly renewal date and lo and behold, there's the charge on my bank statement!

Bbwannab

Wednesday, October 01, 2003 - 02:57 am EditMoveDeleteIP
That happened to me last year,
I made a point to be sure and cancel my account about 4 days before the renewal date. I called told them why I wanted to cancel, turned down a free month about 3 times.
I recieved a confirmation by e-mail. I tried to log on, just to double check, I couldn't, that was easy.
But wait...when I recieved my next credit card bill, guess what was on it? ...Another monthly RP charge! I was so mad.

This year I bought the BB pass. I didn't have to worry about hassle of canceling.
I think next year, everyone should get the BB pass.
Do you really use the other RP services? Other then the BB feeds. I never did.

Duckie

Wednesday, October 01, 2003 - 06:40 am EditMoveDeleteIP
Just wanted to add, I only signed up for the BB season and after reading all this, I decided to look at my account and it says I have no account now. (Was that the BB pass?)I haven't been charged again either.

Bohawkins

Friday, October 03, 2003 - 01:49 pm EditMoveDeleteIP
I rang up to cancel my Real Player Super Pass and when I attempted to do so, I discovered that these people have now taken their dishonest techniques to a new level. Last year when I cancelled they offered me the choice of an additional month free if I would wait to cancel. At that time, when the offer was made I was able to just say no and they cancelled me on the spot. This year they used a different technique. The clerk, matter of factly, said, "Your subscription is already prepaid until Oct 22 and I am extending your subscription until Nov 22 at no charge." Then she said, "I will be sending you out a confirming email about the free extension, and if you wish to cancel after that time you can use a link provided in the email for cancellation."

I said, "You mean that if I don't click that link that my credit card will be charged again after that?" She said, "Yes, after the free month." I said, "Look, don't send me any email. I want it cancelled right now. I do not want my credit card charged and I do not wish to have to click any links to get it cancelled. Can you do that?"

She sheepishly said, "I can. Ok, you are now cancelled. It is accessible through the 22 of Oct, but your credit card charges are ended and no further action will be required."

No one should have to be put through that kind of deceptive practice.

They know that:

a. With the enslaught of spam today and the resulting deletion of unwanted commercial email (which we all do virtually by rote), the so-called "confirming email" simply will not be seen by most people.

b. Causing people to have to do another deliberate action to cancel means that even if the email is seen that most individuals would not be able keep that particular email handy for a whole month and a half and then be able to remember to click the link.

c. If they can get that credit card deduction going again then most people will not think about it until they are reviewing their credit card bills (maybe months later or in some cases never).

These are smarmy business people who happily steal from unsuspecting subscribers wishing to cancel. Hopefully, they will be driven out of business. Normally, I don't root for Microsoft, but in this case I would like to see the Windows Media Player put Real Player out of business.

Carrie92

Friday, October 03, 2003 - 04:00 pm EditMoveDeleteIP
If you have problems cancelling, document everything. Last year, I tried cancelling 3 times (like Wildwest, above). I think I finally got it taken care of in December. But I was able to go through my history of my debit/credit card at my bank's website, documented the last date of live feeds, and the emails and phone calls I had made. FINALLY, I got someone with some sense on the phone and was able to get credited. But, for those 3 months when the charge would keep popping up, I was considering cancelling my card! Probably would have been easier, lol!

Bohawkins

Friday, October 03, 2003 - 10:43 pm EditMoveDeleteIP
Carrie - Your thought about cancelling a card to terminate a service is a very workable solution. On another internet service company (in this instance not real player) which provided a type of long distance capacity, I was being billed about $20/month. I was unable to get it cancelled after several months of trying. I called my credit card company and told them I had lost the card and they cancelled the card immediately. Then they sent me a new card in about a week (lately, the card companies get the replacement ones out in a hurry). Needless to say, the charges stopped. If I don't see my charges stopping with Real Player I will do that again. I have several cards and the inconvenience of waiting a week is less than the displeasure of having a charge that won't stop.

Boberg

Saturday, October 04, 2003 - 07:00 am EditMoveDeleteIP
OK, I haven't read all the posts, just the last page here so this may have been said already.

To save yourself alot of trouble, when you sign on with Real Player, sign up for the BB season pass only. It is a one time charge of less than $30 and it ends automatically with no phone calls from you needed. It is easy and quick..No Hassles!

I have used it the last 2 years and am very pleased with it. The first year (BB2) I also got the gold pass and had the hassle of the cancelation phone calls..no more..I get a pass for the BB Season only now.