Archive through August 16, 2003
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TV ClubHouse: Archive: All Things Technical for BB 2003 (computer stuff): RealOne Player Issues: Archive through August 16, 2003

Indybarb

Thursday, August 07, 2003 - 04:54 pm EditMoveDeleteIP
dear dra.... what would I do without you? This old grandma counts on you for everything... of course, as soon as I sent my cry for help, I did reboot, and it seems to be cleared up... enjoying the FOTH music as we speak :).... thanks again..

Ryn

Thursday, August 14, 2003 - 11:09 am EditMoveDeleteIP
Has the URL for cam 2 changed?

I have been crashing when trying to load it today - the feed was black most of last night.

Watcher

Thursday, August 14, 2003 - 12:35 pm EditMoveDeleteIP
Is anyone else having problems with Real Player today? Mine keeps freezing and/or crashing. Very frustrating. grrrrr

Kalihiwahine

Thursday, August 14, 2003 - 12:43 pm EditMoveDeleteIP
Yes!!!!! me too!!!

I thought something was wrong with my computer. Rebooted it twice... I'm glad I checked out this page.

Tntaangela

Friday, August 15, 2003 - 06:56 am EditMoveDeleteIP
Apparently it is a problem on RealPlayer's end and is being worked on. Gosh, the frustration I've been through thinking it was my problem.

Cinder

Friday, August 15, 2003 - 09:21 am EditMoveDeleteIP
I thought it was just me too because I did not see anyone complaining. I need to remember to always check this section. I haven't turned on the feeds today yet- but I am sure they are sleeping.

Indybarb

Friday, August 15, 2003 - 07:26 pm EditMoveDeleteIP
anyone around here this evening? i have sound on live feeds, but frozen pics... have rebooted with no help.... wondered if anyone else has the same problem? thanks

Draheid

Friday, August 15, 2003 - 07:37 pm EditMoveDeleteIP
Indybarb: I just checked all 5 links (4 cams & quad) and they are all working fine here. Have you tried using the slower links for dialups if you're on a highspeed connection? The 'framed' links get the connection info from your settings so they will try to default to the higher speed if you have it configured as such.

Hope that helps or things settle and resolve themself.

Indybarb

Friday, August 15, 2003 - 07:47 pm EditMoveDeleteIP
thanks for trying to help, Draheid... hopefully, it will eventually clear up... don't know enough to understand your advice :)... but that is ok, thanks for trying....

Draheid

Friday, August 15, 2003 - 07:48 pm EditMoveDeleteIP
Indybarb: Are you on dialup or cable/DSL to access the net?

Draheid

Friday, August 15, 2003 - 07:52 pm EditMoveDeleteIP
Indybarb: Either way, try the links in the coloumn labeled Direct Dialup below and see if they work any better for you. If you are on a highspeed connection, they won't look as good but might work for now. I suspect you may just be experiencing problems with network congestion on the internet tonight which should clear up soon.

Also note, this chart is the same as you will find at the top of this thread so if for some reason it moves into the archives, you should still be able to find it here.

RealOne Links
Direct
Direct
Normal
Broadband
Dialup
Framed
Cam 1
Cam 1
Cam 1
Cam 2
Cam 2
Cam 2
Cam 3
Cam 3
Cam 3
Cam 4
Cam 4
Cam 4
Quad Cam
Quad Cam
Quad Cam

Indybarb

Friday, August 15, 2003 - 07:53 pm EditMoveDeleteIP
i am on cable/dsl.... i just rebooted again and went directly thru realone instead of my icons on desktop.... i get the sound, but frozen picture immediately... then, if i click to try another camera the sound goes also

Draheid

Friday, August 15, 2003 - 08:04 pm EditMoveDeleteIP
Well now, this isn't good - I loaded the quadcam to view the PoV competition in a few minutes and now I'm getting frozen video with good sound. Switched to camera 3 and, so far, it's doing fine.

Indybarb

Friday, August 15, 2003 - 08:08 pm EditMoveDeleteIP
am running out of ways to say "thanks" to you, Draheid.... all arms and legs moving well... sound fine.... and quality is fine with me.. can't wait to see who gets the veto!!!

Indybarb

Friday, August 15, 2003 - 08:13 pm EditMoveDeleteIP
lol..... maybe i can help, dra!!!....

Dipo

Saturday, August 16, 2003 - 12:12 am EditMoveDeleteIP
dra, I have sown loaded the patch and now I cannot run real player I keep gettin this message. Cannot open the audio device. Another app;ication may be using it. I also noticed that I had no sound when my computer came on, usually I get the toshiba sound of opening. Can you help me!!! This is makeing me crazy, thanks

Draheid

Saturday, August 16, 2003 - 12:23 am EditMoveDeleteIP
Dipo: Please take a look at this: RealONE Sound Card Problem Suggestions

If that doesn't help, let me know and I will try to find other possible solutions for you.

Hope this works.

Edit to add: The update/patch for the security issue should not have affected this.

Dipo

Saturday, August 16, 2003 - 12:26 am EditMoveDeleteIP
okay, I have already done that stuff and I have rebooted, and still no sound and no ability to get the realone working, I am dying!!! any sugestions?

Everything was working fine until i did the windows update. How soulc my sound card have been killed??

Draheid

Saturday, August 16, 2003 - 12:30 am EditMoveDeleteIP
Dipo: I can't imagine any correlation between the security patch and the soundcard suddenly failing to work. Are you able to get any sounds from other programs such as sound recorder, normal window sounds, etc?

Dipo

Saturday, August 16, 2003 - 12:32 am EditMoveDeleteIP
no sound, even when the computer turns on. U know hou you you usually get the windows music? I amnot even getting that

Draheid

Saturday, August 16, 2003 - 12:35 am EditMoveDeleteIP
Dipo: And there are no indications in Device Manager that there is a problem with the sound card? (as described in the above article)

Dipo

Saturday, August 16, 2003 - 12:37 am EditMoveDeleteIP
what article??

Draheid

Saturday, August 16, 2003 - 12:39 am EditMoveDeleteIP
This one: RealONE Sound Card Problem Suggestions

Dipo

Saturday, August 16, 2003 - 12:47 am EditMoveDeleteIP
sorry I went up and found it. followed tth instructions and still not working. Dsm this is pissing me off.

Draheid

Saturday, August 16, 2003 - 12:57 am EditMoveDeleteIP
Dipo: I'm not sure if there is a problem with the drivers because it sounds like you're not seeing any error messages. I would suggest going to the support site for your computer and download the latest soundcard drivers they have and try installing those.

If that doesn't work, then I am at a loss for what else to suggest.

The only other thing I can think of is kind of tricky. You first need to make sure you have software for your sound card, then remove the existing configuration from hardware manager, and finally reinstall using the drivers.

If any of that sounds like it would cause problems, I recommend you contact your tech support and see if they can better assist you.

I sure hope something works for you. I will check in here again in the morning to see what you were able to figure out.