Archive through July 10, 2003
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TV ClubHouse: Archive: All Things Technical for BB 2003 (computer stuff): Feeds on the Macintosh: Archive through July 10, 2003

Bastable

Tuesday, July 08, 2003 - 02:23 pm EditMoveDeleteIP
Since most of the dialogue in the general threads concerns the PC versions of the programs, this thread is just for those of us with Apple machines and the problems that arise on them.

As you may know the RealOne software for Mac is substantially different than the one written for PC.

And last year, the feeds worked on RealPlayer Basic for OS9.x, although that fact wasn't advertised by Real.

Therlin

Wednesday, July 09, 2003 - 07:42 am EditMoveDeleteIP
So far they are working fine in OS X for me.

Bastable

Wednesday, July 09, 2003 - 07:49 am EditMoveDeleteIP
They work on OSX for me, too.

However, at work, the computers are on OS9. I'm on 9.2.2, RealPlayer 6.0.9, and I'm getting the Loop of Death.

When I paste the URLs in, I'm told I need to sign up. So I click that and it takes me to the login inside Explorer. I log in and it sends me the passfile. But when the passfile runs, I'm told that I have to have RealOne, which of course doesn't exist for OS9.

Bonzacat, in a post last night at 9:00 pm in the Real 24/7 thread in GD, said the feeds worked on his/her computer with the same setup. So I don't understand how to just get on with it, let me out of the Loop, and play.

Draheid

Wednesday, July 09, 2003 - 08:48 am EditMoveDeleteIP
Bastable: Can you check to be sure you have cookies enabled and/or that they are not flagged as read-only? That might help.

Bastable

Wednesday, July 09, 2003 - 09:06 am EditMoveDeleteIP
They're enabled. That, at least, turns off the Loop of Death.

But when I paste in a feed URL, it still kicks in a short animation telling me that I have to have RealOne to play it. Obviously, I don't, since other people are getting feeds on Mac OS9, but I just don't know how to get around that annoying message and into the feeds.

Draheid

Wednesday, July 09, 2003 - 10:04 am EditMoveDeleteIP
Bastable: Are you using the URL that ends with .smil or the .rm links posted over here? The .smil is a 'script-like' language that sets the display of the streams up with the borders, buttons, etc. The .rm is the direct stream and may work better for you. Choose the one appropriate for your connection speed as that's also a function of the .smil - setting up the correct speed for you.

Hope this helps.

Bastable

Wednesday, July 09, 2003 - 10:34 am EditMoveDeleteIP
Nope, still getting the "you need RealOne" message.

Dang it!

Bastable

Wednesday, July 09, 2003 - 10:45 am EditMoveDeleteIP
Draheid, do you know how to erase cookies? Which file is that? I deleted my prefs file but then the player wouldn't work, so i reinstalled and I'm back in the "get RealOne" snafu again, ready to try another tack.

I remember problems with OS9 last year, too. Some of us got stuck in a similar pattern of being unable to authenticate despite the fact we were legit. What did we do to get ourselves out?

Draheid

Wednesday, July 09, 2003 - 11:29 am EditMoveDeleteIP
Bastable: <scratching head> It's been a long time since I worked on a MAC. Are the cookies stored in the RealPlayer preferences folder? Can you remove only the cookies to another folder in case they are the wrong ones. I'm trying to remember the way MACs store those files but it seems like that's right.

Don't know if that will help or not.

Bastable

Wednesday, July 09, 2003 - 12:13 pm EditMoveDeleteIP
Not really, Dra, but thanks for giving it the old college try!

Karuuna

Wednesday, July 09, 2003 - 12:50 pm EditMoveDeleteIP
Bastable, the cookies for RealPlayer (for OS9) are stored in the System Folder preference files. You should have some files call RealplayerG2 preferences.

Sanfranjoshfan

Wednesday, July 09, 2003 - 03:52 pm EditMoveDeleteIP
I gave it the old college try....I tossed my Realplayer G2 prefs and made sure I was signed off from my superpass at real.com and then launched realplayer for OS9 (v 6.0.9.584) in classic mode. I got the same "you need realone" message. (RealOne is not available for OS9 or Win95)

That's reallty short sighted....a lot of people have yet to upgrade their OS to OSX...

It still works fine in OSX, though. In fact, once I sign in at superpass at real.com, it stays signed in from one day to the next (even after restarts)

Bastable

Wednesday, July 09, 2003 - 04:20 pm EditMoveDeleteIP
Yep, that's Real for you. Typical "sit and spin, customer" attitude.

Karuuna

Wednesday, July 09, 2003 - 04:44 pm EditMoveDeleteIP
I got a different message each time I tried. A couple of times tried both signing in from Real.com and the CBS site. Sometimes I'd get the you need RealOne message, and twice I got a message that said something like "accessing Real.com for software updates". When that finally went thru (about the third attempt) I got a message that said no plug-ins are available for this service.

So, it looks like 9.x users are out of luck.

Bastable

Wednesday, July 09, 2003 - 04:50 pm EditMoveDeleteIP
Believe it or not, Karuuna, that's not true, apparently--there was a post in the Real 24/7 thread in GD, from 9 pm last night, in which someone said they were coming in clear on his/her system! So I'm sure it can be done...I just don't have hope that Real will point the way.

Karuuna

Wednesday, July 09, 2003 - 07:44 pm EditMoveDeleteIP
Hmmm.... Bastable, I got them last year without any problems at all. I'll have to look back and see if I kept the notes from what the Real guy told me (I actually got one who knew something about MacIntoshes and was very helpful - I'm sure that was a stroke of blind luck!)

Spear

Thursday, July 10, 2003 - 01:23 am EditMoveDeleteIP
Hmm, I just tried it (RealPlayer Plus under Classic) and it came up. I did "Open Location..." and typed in the direct link posted by Adamblast:

rtsp://start.real.com:554/rd?pid=bb4_live&url=quad_225.rm

It came up with the "You need RealOne" screen. I clicked on "Log in" and it brought up the Real login page on my browser (Netscape under Classic). I typed in my username and password and after a few seconds, it started playing.

I also have RealOne on OSX running at the same time, so I have two video streams, just like last year.

Hope this helps someone.

Spear

Thursday, July 10, 2003 - 01:47 am EditMoveDeleteIP
Darn. It crashed and I can't seem to bring it up again. After logging in, it insists on bring up RealOne instead of RealPlayerPlus.

Bastable

Thursday, July 10, 2003 - 08:43 am EditMoveDeleteIP
I called Real in the empty hope that they could supply me with a workaround and I was told that, basically, anyone who wants to run Big Brother on a Mac OS9 machine is S.O.L. Real has decided not to support it at all this year. "If anyone is able to get on," he said, "they're lucky."

I registered a complaint and told him (nicely, always nicely) that because of this, I wasn't very likely to stick around as a customer after the show ends. He said he understood my feelings.

But he doesn't!

Crossfire

Thursday, July 10, 2003 - 09:19 am EditMoveDeleteIP
That's a bummer. This goes back up the chain and across the bridge to Apple where Mr. Jobs proclaimed OS9 dead for developers more than a year ago.

Bastable

Thursday, July 10, 2003 - 12:46 pm EditMoveDeleteIP
For developers, yeah, but what about all those consumers out there who are still using it? FileMaker still isn't on OSX and Quark just got released, so there is still a real need for OS9 out there. Even the staff at my Mac store, one of the biggest in America (Tekserve in NYC) is still on OS9!

Whatever economist said the consumer is the boss is now wrong. We're jerked along and we have to buy what they tell us to buy.

/rant

Karuuna

Thursday, July 10, 2003 - 12:50 pm EditMoveDeleteIP
Yeah, the OS9 and X dilemma is really hurting Mac. They are still shipping new machines with both systems even tho they said they would discontinue that as of the end of 2002. I run both simultaneously.

But Bastable, Filemaker Pro is available for OSX, altho not everything works perfectly. :)

Wendo

Thursday, July 10, 2003 - 01:01 pm EditMoveDeleteIP
Bastable, I just tried Spear's suggestion and it's working fine for me. In fact, here's a screenshot of the BB4 Quad Cam running on my OS9.2 PBG4 using RealPlayer Plus:

my picture

Wendo

Thursday, July 10, 2003 - 01:06 pm EditMoveDeleteIP
I should add, though, I use my PC to watch the feeds now since I need to use my Mac for work. When I ran the feeds while I worked, it would tax my machine. Anyway, working here, so there's hope for you yet.

Bastable

Thursday, July 10, 2003 - 01:45 pm EditMoveDeleteIP
But where do you log in? All it says is "click here to download" the RealOne, which takes me to the RealOne page, not a login page... I don't understand what you're doing to log in. Wait.. I'm on Basic and you're on Plus, does that make a diffference? (Although my player looks just like yours.) Help!