Can't log in to chat
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TV ClubHouse: Archive: All Things Technical for BB 2003 (computer stuff): Can't log in to chat

Gvandeli

Monday, July 14, 2003 - 04:42 pm EditMoveDeleteIP
I am running XP and when I try to log in to chat, all I get is a blank screen with a little "x" at the upper left hand corner. What do I do?

Draheid

Monday, July 14, 2003 - 04:50 pm EditMoveDeleteIP
Gvandeli: I'll presume that you're referring to the TVCH chat link from the top of the page? If so, you should be sure your browser has "Java" or "Javascript" enabled in order for the applet to load. It can be slow at times, so try to give it a some time to load before giving up completely. Alternatively, you could download a seperate IRC client such as mIRC from mIRC.com (click on the link then select mIRC 6.03 from a server 'near' you) and try accessing chat that way. TVCH mIRC help will help to guide you through setting up the program to access our channel also.

Hope that helps.

Gvandeli

Monday, July 14, 2003 - 05:08 pm EditMoveDeleteIP
Sorry...I wasn't clear. I can't access the chat at CBS. I can't remember what I did last year to fix that. Thanks.

Jb3542

Sunday, July 27, 2003 - 11:25 am EditMoveDeleteIP
Draheid:

Up to now I've had occasionl problems getting into the chat rooms. Today I've tried more than 10 times in the last hour and all I get is a gray window where the chat window normally displays. Is there a limit to the number of chatters at any one time? Any thoughts what I should do. I'm not doing anything different nor have I changed any settings.

Thanks in advance

Draheid

Sunday, July 27, 2003 - 12:05 pm EditMoveDeleteIP
Jb3542: My thought would be to empty your cache and restart your browser. It may be that the chat applet didn't load completely and now the 'incomplete' file is in your cache and still trying to load. I presume you're using the RealONE browser. Since that uses the same settings control as Internet Explorer, you should be able to clear the cach in IE and it would affect RealONE as well. If you need help doing that, look in the 'Emptying a cache, how and why? thread for detailed instructions.

Hope that helps.

Jb3542

Sunday, July 27, 2003 - 06:08 pm EditMoveDeleteIP
Draheid:

Tried "Deleting Files" in the "Emptying a cache" thread. Still unable to get into chat rooms.

Draheid

Sunday, July 27, 2003 - 07:57 pm EditMoveDeleteIP
Jb3542: I went into the chat to check out how it works. As you join the chat, you are connected to the room with the least number of members currently in that room. The system automatically allocates a new room each time you connect. There doesn't appear to be a limit to the number of connections. At this time, there are 60+ channels plus a 'Feed Support' channel. It appears the limit is 25 per channel but plenty of channel space.

I asked the tech support about your problem and the first suggestion was clearing your cache and cookies as I suggested and didn't help. The next suggestion was to update windows with all current service packs & updates. To do that, in Internet Explorer, pull down 'Help - Windows Update' and follow the links to upgrade/update your windows.

Hope that helps.