Archive through September 26, 2003
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TV ClubHouse: Archive: The most important question (Real One cancellation): Archive through September 26, 2003

Seanflynn2003

Thursday, September 25, 2003 - 11:31 am EditMoveDeleteIP
Sorry to be so inept.
How to I cancel?
Thanks in advance

Sanfranjoshfan

Thursday, September 25, 2003 - 11:35 am EditMoveDeleteIP
to cancel your subscription:
1-888-768-3248

M-F 6:00am to 7:30pm PST
Sat - 7:30am - 7:30pm PST
Sunday - 7:30am - 5:30pm PST

Charvie

Thursday, September 25, 2003 - 11:35 am EditMoveDeleteIP
You have to call them. The number is on the site. go into the my account log in click on cancellation and it will give you the number to call.

Seanflynn2003

Thursday, September 25, 2003 - 11:53 am EditMoveDeleteIP
Thanks Sanfran & Charvie
See you next July...

Smokey

Thursday, September 25, 2003 - 11:56 am EditMoveDeleteIP
Do you have to cancel if you bought the package deal for BB? This is the first time I bought the package, so figued they would just turn it off after BB, but do they keep charging me if I don't call? Hmm, maybe I will just call and find out. :)

Charvie

Thursday, September 25, 2003 - 11:58 am EditMoveDeleteIP
Don't assume anything with real player. They have there own tricks. Call and be certain. And Seanflynn2003 will catch ya next July.

Jarryjayo

Thursday, September 25, 2003 - 11:59 am EditMoveDeleteIP
Ya you have to phone, stupied thing wouldn't let me do it online, because they want to sell you more extra services and give you free months time. I was like Nancy Reagan and just said no!

LOL

Seanflynn2003

Thursday, September 25, 2003 - 12:10 pm EditMoveDeleteIP
They told me if I had bought the BB package it would have cancelled automatically, but I still would double check to be sure.

Prism72

Thursday, September 25, 2003 - 12:39 pm EditMoveDeleteIP
I tried canceling online too and then I got a message that said something about this being a "technical" issue that was to be taken care of over the phone.

LOL

Steveh

Thursday, September 25, 2003 - 12:47 pm EditMoveDeleteIP
Just for everyone's info. I just made the call. It took about a minute to get disconnected. You only need to give them your email address. They asked me if giving them my credit card # would be "easier." Huh? Ask them for a confirmation that you've closed email, b/c they do not offer to send you one.

Maryk

Thursday, September 25, 2003 - 01:26 pm EditMoveDeleteIP
I called to have my superpass cancelled but before I realize what I was doing... I hung up... Mine actually renewed at the 22nd, and she said I can use it until Oct 22nd... but I haven't really used it for a long time... now I have this extra month with a $9.95 charge, can I actually cancel now and get the current charge back? Anyone had a similar experiences like this?

Strawberry

Thursday, September 25, 2003 - 01:42 pm EditMoveDeleteIP
I called last night and cancelled my account with Real Player. She didn't offer to credit my account so I asked if I would be getting a credit for the $9.95 charge that I just received on my bill on the 20th and she put me on hold, then she came back on the line and told me that since I called within 10 days of the billing cycle, they would credit it off. I am supposed to receive a credit in 7-10 days. Hope that helps Maryk!

Maryk

Thursday, September 25, 2003 - 01:45 pm EditMoveDeleteIP
Thanks Strawberry for the info. I guess I'll have to call in again.

Scorpiomoon

Thursday, September 25, 2003 - 01:46 pm EditMoveDeleteIP
Advice based on my experience: If, when you try and cancel, the customer service person tries to talk you into staying on just one more month, do as I did and say, "It's nothing personal, but Real totally sucks. I don't want to use the service." That puts an end to the sales pitch.

Smokey

Thursday, September 25, 2003 - 02:04 pm EditMoveDeleteIP
I called and good thing I did. Despite having the BB Season deal, I still found out I was also being charged for SuperPass or Goldpass, one of them. The reason was because I got a new computer a couple months ago and downloaded real player again, BUT because I did not download it by going through the "my account" page, they automatically charged me for one of those. Geeez.

Jarryjayo

Thursday, September 25, 2003 - 02:08 pm EditMoveDeleteIP
I got that same line Scorpiomoon, have you tried all our services on real one, yep..

Would you like to keep your realone for another month, NOpe. Would you like to try our music service. Like I pay for music, Nope don't care.

Then I was nice to her because I remembered they are just doing there job and have to ask us these questions, so I just said thank you and you have a nice day ok. bye bye.

Seamonkey

Thursday, September 25, 2003 - 03:28 pm EditMoveDeleteIP
Thanks so much.. I might not have though to ask for a refund for this month.. I said NO to keeping the feeds, NO to Rhapsody, I was very nice and woo hoo!!!!!

Therlin

Thursday, September 25, 2003 - 03:50 pm EditMoveDeleteIP
I was nice to them, they are just doing their job. He asked why I wanted to cancel and I said that I got it mostly for big brother and that I barely even watched it and I haven't used the rest of the service. He said "I guess that an extra month wouldn't sound that good to you, uh?" and I said "not really" and that was the end of it. He was nice and the whole call lasted under 2 mins.

I'm looking forward to BB5, better HGs and a better overall online experience.

Bracken

Thursday, September 25, 2003 - 03:59 pm EditMoveDeleteIP
Thanks Strawberry.

I'm calling back to try to get a refund for October. I waited until the last possible moment to get the 14 day free trial which I signed up for on 7-07; then went for the Goldpass and should have cancelled a month ago. I think I've had the feeds on twice in the past two weeks.

When I originally ordered, I noted that the show ended on the 17th so I had plenty of time to cancel on that date in case it got good at the end, I should have known better! I figured I was safe and would not get caught in the trick bag of paying for a month of Goldpass I wouldn't use. My October charge was posted on the 21st and they tried to sell me something and then also offered to suspend the October service and give me November for free. Then, I'd forget to cancel again just like I did after BB2 ended. I paid for several months that year. I know, I should have learned my lesson already.

To add insult to injury,Realplayer keeps messing up my sound drivers and I'm hoping somebody tells me how to fix this in the technical area since I can't hear any of my music now, boohoo.

When they extended last show to the 24th, I didn't even think about the effect on my Goldpass charges. I figured I had a few extra days anyway so reminded myself to cancel on the last day of the show. I cancelled yesterday and found I was charged on my credit card on the 21st.

So, now I'm in conspiracy theory mode, I think they deliberately extended the show by a week to make all of us Goldpass users fork over another $9.95, lol.

Sanfranjoshfan

Thursday, September 25, 2003 - 05:08 pm EditMoveDeleteIP
Maybe I'm just paranoid, but after my feeds have ended, I always go back to the "my account" page and *delete* my billing information (credit card #). I do that *just in case* they have some kind of "glitch" that could cause a charge on my card. Their system has had so many technical problems in the past that I just don't trust it to be secure or safe leaving my billing info there for the next whole year when I *know* I won't be using their service until next July. (Maybe not even then....I rarely watched the live feeds this year....too depressing)

Italiana

Thursday, September 25, 2003 - 05:17 pm EditMoveDeleteIP
I just called to cancel and although it was renewed on 22 Sept. she said she could not credit my account. How did you get your credit Strawberry? Should I call back?

Italiana

Thursday, September 25, 2003 - 05:23 pm EditMoveDeleteIP
Oh, never mind...(duh!)I went back and re-read your post. I guess I have to see when I am actually billed.

Wildwest

Thursday, September 25, 2003 - 06:05 pm EditMoveDeleteIP
Last year with rp and bb3 It took 3 three calls to real player to get my billing cancelled altho at each phone call I was told that rp superpass was cancelled. The rp agent at the third call said "against my better judgement" I will make the cancellation effective as of your first call.
Realplayersucks is the name I like to use in chat. RP is kind of like microsoft without any class.

Deedee

Friday, September 26, 2003 - 09:37 pm EditMoveDeleteIP
Wanted to bump this up for those who are looking for this.

Dreameyes

Friday, September 26, 2003 - 11:36 pm EditMoveDeleteIP
I had a bad deal this year. After the trial period was up, I tried to cancel. I was offered a free one month extension on the phone and called them BEFORE it was up to have it cancelled. Too late, the charge went through (they included the first 2 weeks as part of the free month I was told after the fact). I called again and they said I needed to reply to an email they would send me to cancel. I did and I was charged for a second month anyhow.

A couple weeks ago, I blew up after seeing the second charge on my credit card and it FINALLY says that my account has been cancelled when I log in.

I dont see why- for an Internet company - they make you go through such a big hassle to cancel. Why fill out the form to get the phone number, wait forever on hold and then have to email a confirmation anyhow???