Archive through July 29, 2003
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TV ClubHouse: Archive: All Things Technical for BB 2003 (computer stuff): RealOne Player Issues: Archive through July 29, 2003

Draheid

Thursday, July 24, 2003 - 05:47 pm EditMoveDeleteIP
Smokey: Most likely the only steps you'll need to take are as follows:

1) Using your web browser (Internet Explorer or Netscape) log into your account at real.com.
2) Download the newest RealONE player.
3) Install the player.
4) Make sure the player has 'Cookies' enabled.
5) Log into the feeds.

Nothing difficult really. In fact, Real does authorize you to have the player installed on more then one computer at once and access the feeds with more then one computer at the same time.

Hope that helps.

Smokey

Thursday, July 24, 2003 - 05:49 pm EditMoveDeleteIP
Hey Draheid--thanks so much! Sitting here in front of the screen hoping someone would answer before I officially switch over. I am also (novice at this, too) going to do a wireless network with 3 PCs, so should be real interesting! Thanks again--I really appreciate it. :)

Draheid

Thursday, July 24, 2003 - 06:03 pm EditMoveDeleteIP
Smokey: Good luck. The wireless network should be very easy. I think the two biggest tricks to Wireless are a) finding a suitable location for the 'Access Point' and b) Configuring for security over the wireless connections.

You might want to visit this thread if you have any questions: Computer Problem - I need advice/help

Smokey

Thursday, July 24, 2003 - 07:25 pm EditMoveDeleteIP
Hi and thanks again! so far, so good! I have my new one all set up, got real player going and have the wire router hooked up to this PC, which is the main one. Now I'm ready to get at least one of the others on the network--the 3rd can wait till tomorrow. :) Thanks again and I will check out that link. Oh, and you were right--not too terribly hard to do.

Delilah

Friday, July 25, 2003 - 11:30 am EditMoveDeleteIP
I cannot access Real at all today, it just says I don't have enough bandwith? I have rebooted several times to no avail. Any ideas?

Delilah

Friday, July 25, 2003 - 11:45 am EditMoveDeleteIP
Dang now it is saying the connection cannot be established that I must be having network problems. I just reinstalled Real player and it worked fine yesterday. Anyone else having this problem?

Draheid

Friday, July 25, 2003 - 11:59 am EditMoveDeleteIP
Delilah: I just loaded all 5 direct links (4 cams plus quad) with no problem at all.

Not sure what's going on for you. Are you on dialup or broadband? Have you tried the dialup links? Have you checked your settings in RealONE to see if the 'supported' connection speed matches what you are using to connect??

Delilah

Friday, July 25, 2003 - 12:31 pm EditMoveDeleteIP
Dra, I have no idea what the problem was, I called Real and the guy tried everything and nothing was working but now for some reason it does. I just loaded all 5 direct links too and have a crystal clear pic of FOTH!!! I have no idea what happened but touch wood it is working again.

I just want to say you are the best! Thank you so much for everything you do around here for computer idiots like myself, have a great weekend!

Codes

Friday, July 25, 2003 - 02:10 pm EditMoveDeleteIP
Hey, Y'all..maybe you can give me some suggestions.

I ordered the feeds the first night, and am (trying) to enjoy them immensly. I have a fairly new computer, however a 56K connection. Sometimes its not very choppy, others, it's a pain to watch. The sound works perfectly. I have heard of people having it play perfectly on their 56 K...i wonder what I can do to improve it. I followed Deliahs suggestion above and now it does run smoother, but still a little blurry. Am i fairly screwed, or are there some things i can do? Thanks in advance.

Draheid

Friday, July 25, 2003 - 02:17 pm EditMoveDeleteIP
Codes: I would suggest you try different combinations of the hardware settings. See if there isn't a 'magic' combination that works for you. Also, are you using the direct links from the top of this thread (under Direct Dialup) or the original (framed) links from Real?

Hope this helps.

Edit to ask: Are you getting the highest dialup connection possible? I know 56K is not possible (or legal, but that's another issue), however I remember it took me a couple years to get a clean phone line for my dialup. Once I had a good line, I was able to connect at 49,000 or higher over the dialup.

Codes

Friday, July 25, 2003 - 02:46 pm EditMoveDeleteIP
Okay, I'll try some different combinations. It says its connecting at 20 kbps...that's pretty bad, huh? Should I try a different access number or something?

Draheid

Friday, July 25, 2003 - 02:57 pm EditMoveDeleteIP
Codes: There are many factors that affect your actual connection.

Phone line: Typical phonelines should support up to 49K+ however, in densely populated neighborhoods with older wiring, the phone company sometimes uses equipment on the lines to give them more voice line capacity without upgrading the system. This is what my experience was. When I was finally able to convince them to give me a 'direct' line for my computer, my connections jumped from 26,400 to 49,000.

Modem Software: The drivers that control your modem can affect performance. You may want to check if there are new drivers available to upgrade your modem for optimum connection speed.

Protocol: There are still some ISPs that may not have the latest modem bank in use. If your ISP offers alternative numbers to dial (that don't require long distance of course), you might give those a try and see if it helps. (Protocol can be stated as V.90, V.92, K56Flex, x2, etc. - you may want to check with your ISP for sure.) (Software upgrade as mentioned above may also affect this issue as well.)

These are just the first thoughts I had to offer. If none of these are of any help, I would suggest you contact your ISP and see if they can help determine your bet connection settings and access number to use.

Hope that helps.

Codes

Friday, July 25, 2003 - 05:08 pm EditMoveDeleteIP
Wow, ok, thank you! I'm not mr. techinical, so i'll see what i can do. Thanks again!

Bastable

Friday, July 25, 2003 - 09:01 pm EditMoveDeleteIP
I don't know why, but the Framed Quadcam link in the table above won't work for me. The regular cams do. Is this problem only affecting me?

Draheid

Friday, July 25, 2003 - 09:41 pm EditMoveDeleteIP
Bastable, the quadcam link with frames works fine here. Not sure why you're having trouble.

Joshndc

Monday, July 28, 2003 - 08:06 pm EditMoveDeleteIP
Hey Guys
I have been having this issue for a while now at home. I am currently at home on a wireless connection but i have not been able to keep the feeds open for more than 2 mins when i start getting a communicating... or a loading... which is stuck for like what seems forever then ends up timing out. It works fine when i stop and restart it then goes through the process again -- getting kind of frustrating. Do you guys have any suggestions of what I can do to improve connectivity or do i need to get a new wireless card or do I need to a special set up for a wireless card?
HELP!!!

would love to chat with someone on this possibly
AOL IM is chosengenr

Draheid

Tuesday, July 29, 2003 - 06:36 am EditMoveDeleteIP
Joshndc: Do you have the same problems if you use the low-speed links for the feeds? How about when you're closer to the WAP?? It sounds like you're wireless network may be having trouble getting enough signal to maintain a higher speed connection and causing the highspeed streams to timeout. You could also be experiencing interference from other wireless devices in the home or possibly from nearby neighbors that operate in the same frequency range as your wireless network.

For testing purposes, try the 'Direct Dialup' links at the top of this page to see if those are more reliable. If they are, I would suggest you explore possible interference. You might also need to relocate the WAP for better wireless range.

Hope this helps.

Wolf

Tuesday, July 29, 2003 - 06:20 pm EditMoveDeleteIP
Well, seems like the direct links don't work anymore. Is anyone else having this issue? I've tried ALL 10 of the direct links (cams1-4 and quad on both broadband and dialup links) and they all give me the message:

Requested file not found. The link you followed may be outdated or innacurate.

However, the normal framed links DO work just fine.

Anyone else?

Maliboo

Tuesday, July 29, 2003 - 06:23 pm EditMoveDeleteIP
me too

Freydnot

Tuesday, July 29, 2003 - 06:25 pm EditMoveDeleteIP
Yep. They changed the URL's. They added _83 after the pid=bb4 part. My fear is that number will start changing every day (but thats just my WAG).

New link example:
rtsp://start.real.com:554/rd?pid=bb4_83_live&url=quad_225.rm

Meme9

Tuesday, July 29, 2003 - 06:26 pm EditMoveDeleteIP
Me Too!!!!

Misslibra

Tuesday, July 29, 2003 - 06:38 pm EditMoveDeleteIP
I keep getting a program error like I was getting when I first installed the real one player, when BB first started. Here is the details to the program error...

REALPLAY caused an invalid page fault in
module HTTP3260.DLL at 017f:60cf20bc.
Registers:
EAX=80004002 CS=017f EIP=60cf20bc EFLGS=00010297
EBX=01d83dd0 SS=0187 ESP=006ae9b4 EBP=006ae9b8
ECX=60b86a18 DS=0187 ESI=01d83f8f FS=13b7
EDX=00000045 ES=0187 EDI=00000000 GS=0000
Bytes at CS:EIP:
c7 02 00 00 00 00 5b 5d c2 0c 00 90 90 90 90 90
Stack dump:
01d83dd0 006ae9f8 60ac0a17 007a1ea8 01d83f44 00000045 01d83dd0 007bfd78 70747468 03d13100 00000000 007a1ec8 00000000 007a1ea4 00000000 00000000

Any link I click on even the CBS site links I get this error so it's a program error, and not a link problem. All of a sudden this started happening again. Before when this happen I re-installed real one and rebooted my computer and I'm still getting the error. :(

Cliotheleo

Tuesday, July 29, 2003 - 06:39 pm EditMoveDeleteIP
Ok, I've got it, thanks Frey.

Draheid

Tuesday, July 29, 2003 - 06:39 pm EditMoveDeleteIP
RealOne Links
Direct
Direct
Normal
Broadband
Dialup
Framed
Cam 1
Cam 1
Cam 1
Cam 2
Cam 2
Cam 2
Cam 3
Cam 3
Cam 3
Cam 4
Cam 4
Cam 4
Quad Cam
Quad Cam
Quad Cam
(Tested all direct links at this time)

Freydnot

Tuesday, July 29, 2003 - 06:41 pm EditMoveDeleteIP
Thanks Draheid. That should help everyone.