Anyone know the best/easiest way to cancel RP after show?
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): Anyone know the best/easiest way to cancel RP after show?

Kapow

Monday, September 23, 2002 - 07:40 pm EditMoveDeleteIP
I plan to call RealOne and cancel, but I wanted to see if that is the best way to handle it or if other shortcuts are easier. By the way, thanks for posting the Real phone numbers....

Lyn

Monday, September 23, 2002 - 09:07 pm EditMoveDeleteIP
Honestly, what I did after getting CONTINUOUSLY DISCONNECTED by the automated phone thing when I followed the "proper proceedure" for cancelling was:

Call Customer Support: 1-888-768-3248
Press option: 2
Press option: 2 (again)

Tell the person that you'd like to cancel your Real Player feeds. When he tells you its not his/her department tell him you keep getting disconnected by their automated phone thing and his/hers is the only option that works. That's the ONLY way I could get Real Player cancelled today.

Oh, and make sure to ask for an email stating that your account is cancelled

Lyn

Monday, September 23, 2002 - 09:09 pm EditMoveDeleteIP
BTW I hope the above doesn't sound crabby, I'm just trying to save you the frustration I had this morning. :)

Frogichik

Wednesday, September 25, 2002 - 01:45 pm EditMoveDeleteIP
They were really nice and cancellation was very easy. They didn't ask why I was cancelling or try to offer me something to stay. In fact, they told me I accidently signed up twice and they were going to refund my money.

Indybarb

Thursday, September 26, 2002 - 06:14 am EditMoveDeleteIP
cancelled this morning.....no problem....got through easily and the guy was very pleasant

Mckryan

Thursday, September 26, 2002 - 12:04 pm EditMoveDeleteIP
I just cancelled as well. They asked why and I told them I just got it for BB3. They did try to offer me a free month, but I declined. She couldn't have been any more pleasant taking care of things.