Archive through August 17, 2002
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): Am I the only one having trouble with the live feeds tonight?: Archive through August 17, 2002

Fuddyduddy

Saturday, August 17, 2002 - 10:26 am EditMoveDeleteIP
Okay, this was close to a 25 minute wait (or more) before I talked with a customer rep.

She said they had folks waiting up to 38 minutes to talk. Said problem was at CBS at this point.

She had a script or instructions she read to me after I asked her what they had been told to say to callers. Some of it referred to going in and deleting cache and trying to log in again.(for the Realplayer 8, I believe)

I asked her was there any solution for OS X and she said no. Asked her if she would please relay our total frustration at not being told anything unless WE made the call...what were they telling folks who were wanting to sign up?

She said they were to tell potential suscribers they were having technical difficulties at this time and to try again later.

She told me to try every 30 minutes or so.

I have also emailed a complaint to CBS. Found it by going to FAQs on the CBS.com page. Won't do much good, I'm sure...feel like David fighting Goliath!!!!!

Draheid

Saturday, August 17, 2002 - 01:03 pm EditMoveDeleteIP
Nevermind! Had to reboot! :)

Biggusbrotherus

Saturday, August 17, 2002 - 01:32 pm EditMoveDeleteIP
As of 1:30 PDT, I'm still without feeds. Others still without as well?

<fuming>

Draheid

Saturday, August 17, 2002 - 01:35 pm EditMoveDeleteIP
Biggusbrotherus: Have you tried connecting to any of the other content on Real ... free or 'SuperPass' to see if there is possibly something wrong with your realplayer? Or if the problem MIGHT be with your account?? How about going to the cbs.com website and see if the 'Preview' of the next show works ...

Just a thought.

Biggusbrotherus

Saturday, August 17, 2002 - 01:37 pm EditMoveDeleteIP
Draheid: Player works fine for other content. My account is active and updated. It's just the same "loopland" problem that's been there since Thursday at 8 PM.

Draheid

Saturday, August 17, 2002 - 01:39 pm EditMoveDeleteIP
Biggusbrotherus: Does Realplayer 8 have a web browser built into it?

(P.S. Can you get into the chat. Maybe we can 'chat' through some thoughts to get you back up?)

Biggusbrotherus

Saturday, August 17, 2002 - 01:42 pm EditMoveDeleteIP
RP 8 is standalone. I've tried starting from CBS.com on Netscape, Internet Explorer, and Mozilla. Each time, same result: loopland on the RP8. Deleted cache, re-installed RP 8 (which a Real tech said wasn't necessary), ran Auto-Configure, all without effect. I think I'll just let things sit for now; I've really done everything I can think of (as a Mac user since 1987, I can think of quite a bit to troubleshoot :-).

But thanks for the chat offer.

Draheid

Saturday, August 17, 2002 - 01:46 pm EditMoveDeleteIP
Biggusbrotherus: Is there a 'settings' file in the system folder for realplayer (like the .ini files on Windows) that you could move out of the folder ... to force real to re-initialize? I imagine un-installing and re-installing would probably NOT clear that file. I'm a 'PC-Geek' but I've spent a little time on MAC's over the years.

Biggusbrotherus

Saturday, August 17, 2002 - 02:05 pm EditMoveDeleteIP
Draheid: You mean "Preference" files, right? Yep, those have been trashed several times. No effect. I also have used "NoCookie" several times to wipe all cookies out from the HD. No effect. I'm 99.999% sure that whatever this is, it's going to have to be solved on Real/CBS's end, not mine.

That, or I'm owed a refund.

Draheid

Saturday, August 17, 2002 - 02:42 pm EditMoveDeleteIP
Biggusbrotherus: I couldn't remember the name of it, but, yeah, that sounds like the right ones ... How about searching for extra copies of the preferences file and making sure that there isn't a bad copy somewhere on the HD that's causing your trouble. Again, just a thought, trying to help! It may well be Real that has the problems ... I read somewhere on here that they were having problems with their authentication server and it should be fixed 'soon'! (haha, it's been so long ago, I don't remember where I read it!) :)

Wannabb3

Saturday, August 17, 2002 - 03:57 pm EditMoveDeleteIP
I have the exact same problem as Biggusbrotherus and I am on a PC. It happens at my work and at home on different versions of Real player as well. Constantly stuck in loop-land ONLY when trying to access BB3 feeds. IT SUCKS!!!!!

Draheid

Saturday, August 17, 2002 - 03:59 pm EditMoveDeleteIP
Wannabb3: Have you read all of this thread ... re various things to try about signing out and back in, etc? Look in THIS SECTION of the archive and see if that might help...let us know.

Tippet

Saturday, August 17, 2002 - 04:02 pm EditMoveDeleteIP
Any other pc users out there still having trouble with the feeds besides me?

Wannabb3

Saturday, August 17, 2002 - 04:03 pm EditMoveDeleteIP
I have tried everything!!!! The feeds were working on Thursday night up until the show started and then after that.....couldn't get on them at work and at home the same thing. I went to different computers at work where they were all working before and now they all do the same thing as what everyone else is complaining about......sign-in and then it brings up the sign-in screen again after it says I successfully signed in. LOOP-LAND!!!!!! UGHHHHHHHHH!!!!!!

Bastable

Saturday, August 17, 2002 - 06:26 pm EditMoveDeleteIP
If anyone on a RealPlayer 8 for Mac OS 9 has managed to get out of Loopland, please share with the group. Thanks.

Cwoody222

Saturday, August 17, 2002 - 06:34 pm EditMoveDeleteIP
See some info here:
../10972/1039378.html?1029634605

Bastable

Saturday, August 17, 2002 - 06:53 pm EditMoveDeleteIP
Cwoody, none of that info over there is really of much help... just a lot of people saying "Gee, I have feeds, sorry you don't." Boooooo!

But if anyone has real concrete information on how to get the system to recognize Mac OS 9 RealPlayer 8 again, feel free to post in BOTH forums, since many of us are checking both religiously.

Sunrisedd

Saturday, August 17, 2002 - 09:41 pm EditMoveDeleteIP
My feeds are still down! Anyone else???
Thanks to the LFers for all their hard work :) Yu have saved some of my sanity.
But... I WANT MY LIVE FEEDS I PAID FOR!!!!!

Aria

Saturday, August 17, 2002 - 09:59 pm EditMoveDeleteIP
Mine are still down. I am running RP8 on a PC.

Is Realone working? I don't want to switch but maybe I will have to for BB3.

BTW has anyone been sucessful at getting Real on the phone today?

Biggusbrotherus

Saturday, August 17, 2002 - 10:01 pm EditMoveDeleteIP
Still down, still PO'd like you wouldn't believe. Loopland. I also wish to extend a "thank you" to all LFPs for giving the victims of Real's incompetency word on the HGs' exploits. I *hope* Real's got crews working 24/7 to fix this. The thought of them taking the weekend off while letting this problem continue is too much for me to bear.

Draheid

Saturday, August 17, 2002 - 10:03 pm EditMoveDeleteIP
I've only experienced ONE instance where I couldn't connect. Actually, they just sent a message saying "Please re-login". I logged in, it authenticated, and I've had continuous streams ever since ... as long as 3 1/2 hours at a time without a problem at all. I can switch feeds, open/close at will, and still no problems.

RealOne on Windows/XP/P-4-1.8Ghz/512MB/Cablemodem ... don't know if all that matters, but I've been having great connections since I subscribed.

My Links for Realplayer <--you might want to try these links.

Flyonthwall

Saturday, August 17, 2002 - 10:04 pm EditMoveDeleteIP
My feeds are still scrambled. Not even close to being able to see who is who, just getting good audio. This has been for days now!

Draheid

Saturday, August 17, 2002 - 10:06 pm EditMoveDeleteIP
Flyonthwall: Have you checked your video settings or, if your on high-speed, try the low speed links to see if they work ... it's a thought.

Sunrisedd

Saturday, August 17, 2002 - 10:10 pm EditMoveDeleteIP
Thank-you, Draheid, but I have a Mac and it is definitely a Real player problem. Your links do not work either. It is just very annoying to miss all the action going on :(

I have BB3 withdrawal badly.

Draheid

Saturday, August 17, 2002 - 10:13 pm EditMoveDeleteIP
Folks, I feel so bad that I can't help you figure out how to get the feeds ... if I could figure a way to re-serve them to you from my feeds, I'd be HAPPY to do it, I just don't know of any way to! :(