Real Player Info.......
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): Real Player Info.......
Real Player Phone Numbers - Since they are so darn hard to find.

Customer Support: 1-888-768-3248
Technical Support: 1-206-674-2680
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Archive through July 09, 2002 25   07/09 09:07pm
Archive through July 17, 2002 25   07/17 09:35am

Jules

Wednesday, July 17, 2002 - 09:36 am EditMoveDeleteIP
ark, they have to make you a folder. I used to live near El Dorado, now I live in north Louisiana.

Ryn

Wednesday, July 17, 2002 - 09:39 am EditMoveDeleteIP
thats only customer support

here is tech support:

Technical Support for current versions of RealOne Player, RealPlayer Plus and RealJukebox Plus is available in English an Spanish by phone in North America at 206-674-2680.

Monday - Friday, 2:00 am to 4:30 pm - Eastern Time
Saturday - Sunday, 4:30 am to 4:30 pm - Eastern Time

Ryn

Wednesday, July 17, 2002 - 09:42 am EditMoveDeleteIP
ok - I talked to them

save your dime - the server is down - no one is getting in until its up

Of course he only would say "soon"

Ryn

Wednesday, July 17, 2002 - 09:50 am EditMoveDeleteIP
Feeds UP

Jadeygurl39

Friday, July 19, 2002 - 01:58 pm EditMoveDeleteIP
I am having a lot of problems with RealOne. I called their tech support and got NOwhere. Can anyone help me? I would be most appreciative.

Smrtass

Friday, July 19, 2002 - 08:47 pm EditMoveDeleteIP
I just got DSL yesterday and thought it would improve my feeds. So far I haven't been able to test it out, because all I get is a message that my connection timed out. Any ideas?

TIA,
Patti

Jadeygurl39

Friday, July 19, 2002 - 09:48 pm EditMoveDeleteIP
I had dsl and it was slower than cable modem. I switched back to cable modem and the feeds are great. Wish I could help but I am clueless. What are your specs on your computer? How fast is it? That may be a part of it. JMHO. Good luck and I do know how frustrating it is.

Icycle

Saturday, July 20, 2002 - 09:51 am EditMoveDeleteIP
Yes, I can help. I had the same problem. I paid for the subscription but since 7/17 unable to get feed. I was linked to a sign up page again and again. Neither CBS nor Realplayer offered any practical help.

For another way to get the feeds if you have a subscription, go to:

http://bigbrothergoodies.com/chatnview

Once there, click on "Feed 1" (all the feeds are listed across the top of the page). Once you have feed 1, click "Launch in Realplayer" which you will see right below the feed. Voila! Now save this in your Realplayer "Favorites." Repeat for all four feeds. Now you have all the feeds through Realplayer and don't need the CBS site.

Please let me know if this helps. Good luck!

Smrtass

Sunday, July 21, 2002 - 06:55 pm EditMoveDeleteIP
What are your specs on your computer? How fast is it? That may be a part of it.

I have a Pentium 4, 1.6 GHz, 40 gig HD, 348 MB RAM, OS is WinXP.

Please let me know if this helps.

Nope, I got the same error message about the connection timing out. <sigh> If I can't get this resolved in the next day or two, I guess I'll have to cancel the SuperOne Pass.

Thanks for the help.

Mosessupposes

Sunday, July 21, 2002 - 07:26 pm EditMoveDeleteIP
Smrtass, did someone install a firewall when connecting up the DSL? A firewall can prevent you from connecting to Real One.

Just asking.

Spygirl

Sunday, July 21, 2002 - 07:40 pm EditMoveDeleteIP
My Norton firewall kept me from connecting. I had to give RealOne full access.

Smrtass

Monday, July 22, 2002 - 10:46 am EditMoveDeleteIP
Yes, I installed Zone Alarm. Hmm. Disable or uninstall?

Mosessupposes

Monday, July 22, 2002 - 11:09 am EditMoveDeleteIP
Smrtass, you have several options with Zone Alarm:

1. The first time you used RealOne a Zone Alarm pop-up should have appeared asking if you "grant permission" to have RealOne connect to the Internet. It should have also asked if you wanted to make that a permanent choice. If you said "no" or accidentally clicked "no" it will never connect.

2. You can go in and manually configure Zone Alarm to allow the RealOne to connect to the Internet. This is done through the "add" "delete" programs option on the Zone Alarm configuration panel.

3. You can make it easy on yourself, and everytime you want to view Big Brother, click on the Zone Alarm icon in the system tray (by the little clock") and hit "exit" or "disable". This will only temporarily turn Zone Alarm off and you should be able to connect.

This might help if Zone Alarm is preventing RealOne from connecting (it probably is). Hopefully it will...

Payforfun

Monday, July 22, 2002 - 01:46 pm EditMoveDeleteIP
Opening Real Player in New Window for multiple Feeds....

I can't believe that I haven't been able to figure this out yet, but when I downloaded Realplayer about a week ago, I probably checked off where it wouldn't open up in a new window to play an additional feed or movie, which is normally what I want.
Of course, for BB3, I want the option to have all 4 feeds showing, but when I go to camera 2, all it does is replace camera 1, so only one at a time.
Any suggestions, or where to find on Realplay???
Thanks,
Larry

Jogging02

Friday, August 02, 2002 - 08:15 pm EditMoveDeleteIP
I apologize if this has been asked before, but ever since installing RealOne no other devices on my computer seem to have working audio. I can't hear cd's or dvd's, listen to streaming video through media player (from msnbc.com for example), or listen to music through aimster's software. All appear to work allright, just no sound. Everything worked fine up until BB's premiere, so I suspect RealPlayer has somehow superceded the audio on these devices? But I can't for the life of me figure out how to get them working again. I already went through Real's preferences and unchecked "use real" for various media types, but still no audio. Do I need to reinstall other drivers somehow? Any advice for this computer frustrated person??? Thanks!

(ps- running windows 98)

Tymber

Saturday, August 03, 2002 - 11:48 am EditMoveDeleteIP
Jogging02: Sounds like Real established itself as the default player for all of the media types you listed above in addition to the types Real commandeers which allow you to get the BB feeds.

I have no official know-how, am merely an occasional tinkerer.

Is it possible that you were distracted with something else when originally installing RealOne and didn't read every single thing? If so Real would've installed itself as THE default player for all media types.

However, that shouldn't be a huge ordeal to correct. Best I can figure, what you did at Real Tools ---> Preferences ---> Media Types (in left window), unchecking the desired boxes once the right portion of the Media Types page appears, should take care of it. It is necessary to backout by clicking 'OK' after unchecking the boxes.

There is some info listed under 'Tell Me' on that Media Types page which should be comprehensively helpful, but it seems to be mainly concerned with how to switch to Real, not away from Real.

After you unchecked the boxes and affirmed the unchecked status by clicking 'OK', for example for MP3s, on the Media Types page, does it still list the Real icon as the MP3 player?

Mustering my best Scout posture, yet with breathing momentarily suspended, a moment ago, I changed the first box on the Media Types list regarding MP3s to Real, opened a folder on the hard drive and all MP3 files appeared as Real (gasp). Even played a file through the Real player. (double gasp)

Then I pulled the Media Types page up again and merely unchecked that same box and clicked 'OK'. For me, it worked as it should work. I pulled it up again and the icon following "Currently assigned to" is the icon for winamp which is what I use, the file type/player I had the system configured for before I installed the Real One for BB.

After you went through all of that, it still shows Real as the icon, right?

If the above fails to produce results, which *should* work, eliminating the Real vulturehood... the only thing I can think of is to check your System Configuration Utility to see if for some reason the RealTray is running at Startup. Mine isn't running, so I deduce it's not necessary for it to run. But I'm not sure, if that detail might be a clue worth investigating, just something maybe worth checking.

If that doesn't work, I can't imagine why you would need to hassle with drivers... worse case: uninstall/reinstall the Real and watch those questions like a hawk.

Good luck!

Indybarb

Saturday, August 03, 2002 - 03:41 pm EditMoveDeleteIP
my computer freezes up all the time when i am watching the feeds. i have to completely reboot.. does anyone else have this problem? i am a little worried it is my computer, but it only happens when watching BB3.

Ryn

Wednesday, August 07, 2002 - 08:55 am EditMoveDeleteIP
bump, no answers to any Q's, but I did re-post the 2 numbers I have for REAL at the top of this thread.

Jogging02

Wednesday, August 07, 2002 - 07:16 pm EditMoveDeleteIP
Thanks Tymber, things seem to be working alright now. I had unchecked the various media types earlier, but I think it took rebooting my computer to get things back to normal. You're probably right, I didn't pay enough attention to the questions when installing Real...