Anybody having trouble logging on RealOne again??
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): Anybody having trouble logging on RealOne again??

Teresah2000

Thursday, August 15, 2002 - 03:32 pm EditMoveDeleteIP
I can't seem to log on for the second time today,
I hope RealOne is fixing it

Shadowkat

Thursday, August 15, 2002 - 06:30 pm EditMoveDeleteIP
me too Theresah...I'm in panic mode now!!

Fuddyduddy

Thursday, August 15, 2002 - 07:58 pm EditMoveDeleteIP
Well, that sorry Realone has gone bonkers on me too!! All the problems people were having with the "loop thing" is now happening to me...just out of the blue!!

I'm on a Mac, so don't even know how to do the work-a-rounds you PC users were told to do!

I hate Realone!!!! (And to make it even worse, the darn tech support is closed for the night!)

Max

Thursday, August 15, 2002 - 08:18 pm EditMoveDeleteIP
Happened to me, too, but when I did this, it cleared right up (not my idea, got it in one of the other threads):

Open RealOne.
From the menu (the viewer menu, not the browser one), choose Help -> Sign out of RealOne.
Confirm you want to sign out.
Then choose Help -> Sign in to RealOne and sign back in.

Everything worked for me again after that. I have Norton Internet Security on my machine, but I didn't have to do anything to it because there's already a rule set up to allow Real.com access.

Hope that helps. :)

Marie

Thursday, August 15, 2002 - 08:29 pm EditMoveDeleteIP
NO!!!! I cannot even believe this is happening! I'm one of the people who was getting the loops (for FIVE days) and I thought I finally had it fixed yesterday after spending 25 minutes with their PAID tech phone help.

I'm not getting the loop this time, though. (At least not yet.) This time I clicked one of the cameras on my Favorites and a Real window popped up that says "We are Performing Routine Maintenance and Require You to Re-sign in". When I hit the "Please Sign In Now" link and I get the window that never connects to Real Networks ("Sorry, Service Temporarily Unavailable"). Temporarily, my foot.

Are you guys seeing this "Routine Maintenence" window at all? Hey, at least it's something NEW for me, just don't put me back on that on that loop again....

Fuddyduddy

Thursday, August 15, 2002 - 09:04 pm EditMoveDeleteIP
Marie, I feel your pain!!!!! I am on a Mac, and have tried to go through and do all the techie told me to the other day to get the correct feeds for the OS X...(a beta, I think)

I did notice when I went to support on-line that they said they were having technical problems...to try again later.

Max, I don't have the option to sign out - sign in on my Mac version of Realone. DRATS!!!!

Sushigirl

Thursday, August 15, 2002 - 10:14 pm EditMoveDeleteIP
Marie, I'm getting the same message as you. I'm very and !!

Sanfranjoshfan

Friday, August 16, 2002 - 10:48 am EditMoveDeleteIP
Max - is your "sign out and back in" suggestion for OSX Mac or Windows? I don't have that option in my OSX Real(bad)One Player

Cwoody222

Friday, August 16, 2002 - 11:08 am EditMoveDeleteIP
Sanfranjoshfan:

I also noticed - no LogOUT in Realone for OS X. I mentioned that to Real in my email to them today.

Alternatively I deleted cookies, turned off cookies, turned them back on, uninstalled, reinstalled...all with no effect.

:(

Ryn

Friday, August 16, 2002 - 07:33 pm EditMoveDeleteIP
I didn't have a problem, but I didn't try logging in until tonight, went right in for me.