Archive through August 16, 2002
TV ClubHouse: Archive: USA 2002:
All Things Technical for BB 2002 (computer stuff):
RealPlayer 8 suddenly asks for password and won't log in?:
Archive through August 16, 2002
Justin42 | Wednesday, August 14, 2002 - 08:34 pm     Fuddyduddy-- thanks for the tip of going to cbs.com-- it seemed like it was going to work, but it basically just took me 2-3 extra steps before getting me into the "you must be a subscriber..." screens. Marie-- I have seen log-in screens maybe three times since BB3 started. Once when I was using RealONE and once when I was reinstalled RP8 to solve the problems. Then the issues yesterday morning it made me re-log in, like some cookie had expired. I think I only logged in once the entire season of BB2! sigh. (this is driving me crazy, since like I said, this is the kind of stuff I do for a living and it bugs me I can't figure it out-- especially when *my* machines all work fine!) Thanks again everyone for all the tips... now I need to figure out if I can set up a Real-reflector of some sort at work to bounce video from my work machine to my dad's computer. ;) |
Fuddyduddy | Wednesday, August 14, 2002 - 08:44 pm     Justin, my message was just eaten alive, I think! Sorry, I thought your Dad was on a Mac. It was Choopyaz! I would try to go ahead and call the tech person. He confirmed that I had paid, (had me go to the Realone site) and then walked me through the CBS.com site. I had to keep clicking things....but then the browser opened for me and I opened Realone and all was well! I realize this won't be the same for your PC but that's why I think you should just call the techie. (All this advice from a person who doesn't understand one iota about computers.....just that it turns on when I press the little button!!!) |
Fuddyduddy | Wednesday, August 14, 2002 - 08:45 pm     Justin, my goof! I was thinking you said your dad was on an iMac! Sorry..... It was Choopyaz who had a Mac. In case he reads this, I was told by the tech person that I could not use Omni as my browser for the CBS.com site....I opened IE and it works like a charm!! |
Justin42 | Wednesday, August 14, 2002 - 09:27 pm     Hrrm.. the problem gets stranger and stranger. I hooked up my dad's laptop, it asked for a password, and then worked *beautifully*. So the problem is not his account and is somehow tied to this one computer. This is very, VERY strange. At least he can use the laptop to watch feeds until I have a little more time to call tech support. |
Cinder | Wednesday, August 14, 2002 - 11:58 pm     This had happened to me for days. Turns out RealPlayer had refunded my money and cancelled my feeds- strange since I had them for 20 days. I had asked them to cancel since I thought I had signed up twice (under my account BB3 logo shows up for BB2- last years feeds)Prior to calling customer service (not tech support) I tried the cookies thing and disabling firewall for Real. I feel your pain. |
Carolm | Thursday, August 15, 2002 - 09:37 am     I called Real One I got Windows XP and Norton Firewall Click on RealOne Click Help on Realone player (NOT THE MEDIA Page) click sign out click sign in and sign in open your Firewall click options, personal firewall You should see start up click on manual Reboot Computer click on real one big brother ( It Works) I then exit out of Real One YOU MUST DO THIS AS YOU WANT FIREWALL TO START AT STARTUP Click on Firewall Click options,personal firewall startup click on run at system startup Reboot Computer Click on Real One BIgbrother It Worked Hope this Helps. They said that problem is with the cookies |
Justin42 | Thursday, August 15, 2002 - 11:49 am     Hi all-- Just got an email from my dad that after this morning's BB outage, his computer is now able to play the feeds just fine! This is obviously a very strange resolution, but he reports that everything is working fine now and he's happily watching BB3. [shrug] Go figure. Thanks to everyone for their help and concern! |
Marie | Thursday, August 15, 2002 - 01:38 pm     Baffling! But good for you. They should stop messing with our minds and make the hamsters go through this kind of torture instead. Give them this bizzare Real Player loop and force them to fix it as a (week-long, like I had to go through) challenge. They'd SNAP in no time flat. They'd cry and break things. |
Lilkimishot | Thursday, August 15, 2002 - 08:44 pm     EVERYTHING Justin said is EXACTLY what is happening to me right now. I've never had a problem until about an hour ago (today Thurs. seconds before Chi dumped in the cod oil for those that care) Anyways, keep getting the loop. Tried everything everyone is suggesting. Like I said, I like Justins dad have RP8, just the BB3 ($25 sub.), Win 98 etc. This is driving me nuts and can't call cos 1-I'm using RP8 and this is generally frowned upon and 2- it's past hours to call anyways. UGH...is this still a problem for anyone? By reading this thread guess my only solution will be to wait...and wait... |
Max | Thursday, August 15, 2002 - 08:56 pm     I had the problem, but tried CarolM's solution above and got right back in. Thanks Carol! |
Justin42 | Thursday, August 15, 2002 - 09:06 pm     Well, now, both my dad and I are having the same problem on our respective machines, so it seems to be some icky problem on the RealNetworks authentication side. (there's no option to log out in Realplayer 8 ) Of course, this happens the night of a cool live event! |
Marie | Thursday, August 15, 2002 - 09:32 pm     I'm back in the same boat with you. |
Carolm | Thursday, August 15, 2002 - 09:37 pm     Max, Your welcome! I drove poor Techie guy crazy as I kept saying wait I need to write that down LOL |
Sam222 | Thursday, August 15, 2002 - 10:05 pm     Hi, help! How do I access my firewall, I am totally clueless |
Lilkimishot | Thursday, August 15, 2002 - 11:41 pm     Hi all, not sure if this will work for anyone (nor how long it will work for me) but I just uninstalled and reinstalled my RP8 and I am currently watching the feeds. |
Marie | Thursday, August 15, 2002 - 11:44 pm     Sam222, I think what Carolm means is she want you to temporarily disable your firewall while signing out/signing back into Real Player, then go back and turn your firewall back on. (I'm still screwed up here, but different things ARE working for different people, so PLEASE TRY it!) Since you don't know how to access your firewall, are you sure you even have one?! Some people don't. (Get one!) It would be called Norton Internet Security (NOT Norton Anti-Virus), or maybe Zone Alarm. For some reason, the one Real Player seems to care about is Norton Internet Security. Each will usually have its icon in the system tray (Norton's is a world globe, ZA's is a brown/yellow square with the initials Z and A inside it). TO DISABLE: Right click on the icon and click "Disable" from the pop-up menu. Then will come a box asking "Disabling will leave your system unprotected...Do You Want to Continue?" Say OK. Then go do what Carolm said. ...REMEMBER!!...Once you're either seeing the feeds again OR cursing because you don't, remember to put your firewall back up again. Go back to the tray, right-click its icon, select "Enable". Hope you get lucky! |
Cwoody222 | Friday, August 16, 2002 - 03:30 am     FuddyDuddy: are you a Mac user too? I could access the cams last night (Thurs) just fine around 9pm EST (using RealOne for OS X). Then suddenly around 11pm I couldn't anymore. All I get is the login screen again and again. How frustrating! At one point I even found this page which I'd never seen before: http://www.cbs.com/primetime/bigbrother3/livefeed/index.shtml Unfortunately those links don't work either. Sometimes I get a popup telling me to download the player for Mac or to "click here if I'm already a member". That doesn't work. If I boot into OS 9, it works fine. But OS X is still not functioning as of Friday monring. Any help?!?! |
Wendo | Friday, August 16, 2002 - 06:04 am     My Mac with RealPlayer 8 (OS 9) is STILL not working either. (I installed RealOne on my PC last night because of my Mac problem.) I'm wondering if there's something going on for Mac users with Real. I plan to call today. |
Peaceful | Friday, August 16, 2002 - 06:10 am     If I don't have the feeds back in the next few hours,I'm calling as well. I don't want to miss any more than I have. Please,if anyone has any ideas on how to get the feeds working again on my imac,let me know. Thank you. |
Wendo | Friday, August 16, 2002 - 07:08 am     Just got off the phone with Real. According to the tech I spoke to (forgot to get his name...oops!) they are having authentication problems and are hoping to have them resolved in an hour or so. I explained to him that the feeds were working on my PC, but that I'm having the sign-in loop problem on my Mac. (Apparently, PC and Mac users are both affected, though for some the feeds work, and other they don't.) I did take it upon myself to suggest that Real.com seriously consider creating some type of Real.com Alert/Status Page so that we users, who are paying for the content, can find out what issues are going on with the system. That we get more frustrated at not knowing and if Real would just tell us, they'd have fewer frustrated subscribers. Anyway, here's hoping the problem is rectified. |
Fuddyduddy | Friday, August 16, 2002 - 08:06 am     cwoody222...that is the link I had been going to after calling tech a few days ago....he walked me through and told me this was the site for OS X users. It worked so much better than what I had been doing. (typing in urls that had been suggested on one of these boards..said that was for PC users) Anyway, mine went haywire last night and still won't work. I messed with some settings and may have screwed things up a bit last night, also. I am getting ready to call tech right now!!) |
Cwoody222 | Friday, August 16, 2002 - 08:22 am     Fuddyduddy: This won't help the immediate problems but here's what I do to access feeds (when it's working!). With RealPlayer 8 in OS 9 you can simply create Favorites in RealPlayer. I have 5 (one for each cam and one for the Quad cam). With RealOne for OS X there is no "Favorites" on the Mac version. I created "Favorites" in IE and then created Aliases for those favorite files and put them directly in my Dock. I just click on those to change the feeds. Works great (when the cams are working). Wouldn't be such a problem if the darn Mac versions would have working BUTTONS - how hard can it be! sheesh! Anyway - glad to know I'm not alone. |
Fuddyduddy | Friday, August 16, 2002 - 08:51 am     Everyone....(with a Mac OS X) or any Mac, perhaps...Just had a great talk with Rick at tech support.. He said his supervisor says the problem is with the Mac servers at CBS. (Wouldn't you know?) They are getting lots of calls, etc. but they can't do anything because it is CBS's problem. I told him about Wendo's suggestion to the tech she talked with, and he asked me to email him a copy so he could show it to his supervisor. (Re: giving a heads up to users when there is a major problem) I am emailing my suggestions to him also....and asked him to come over here and read our posts and perhaps post something himself!! Wendy, you were told it was authentication problems, I was told it was CBS server problems......I just hope they get whatever problem it is fixed SOON! |
Justin42 | Friday, August 16, 2002 - 09:35 am     Hah, they seem to say anything-- if it's the Mac servers, how come my PC doesn't work? I'm leaving on vacation soon and will be BB-less for like 10 days-- would've been nice to have a little BBfest as a sendoff! ;) Guess I can gorge on LFPs. |
Peaceful | Friday, August 16, 2002 - 10:17 am     Wendo and Fuddyduddy,which number did you call? I'm going to call and see what they tell me. |
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