*gasp* *horror* *shreik* I can't login!
MoveCloseDeleteAdmin

TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): *gasp* *horror* *shreik* I can't login!

Ryanc2002

Wednesday, July 17, 2002 - 07:03 am EditMoveDeleteIP
I can't login! I watched BB3 early this morning. I shut it down because Lori was the only one up. I go to open it up again and get the login screen, I type in my stuff and get the same "you must be a member." screen. I try again, no luck, just to make sure I'm not typing it wrong I use it to login on real.com, it works! I click the feeds thinking that logging in on real would work...wrong! I still can't login.

Mlpattison

Wednesday, July 17, 2002 - 07:05 am EditMoveDeleteIP
I am having the same problem! It tells me I need to upgrade my membership...well I already bought the season pass. Does anyone know anything about this?

Teebird30

Wednesday, July 17, 2002 - 07:07 am EditMoveDeleteIP
Having the same problem here! Was wondering what the heck was going on.....ugh stupid real player!

Lauram

Wednesday, July 17, 2002 - 07:08 am EditMoveDeleteIP
me too! I was going to call them, but can't find phone number.

Faerie_Magick

Wednesday, July 17, 2002 - 07:13 am EditMoveDeleteIP
I just read at Joker's that Real is having problems with their authentication service and they're trying to fix it.

Ryanc2002

Wednesday, July 17, 2002 - 07:21 am EditMoveDeleteIP
Thanx Faerie

Mlpattison

Wednesday, July 17, 2002 - 07:22 am EditMoveDeleteIP
I found this number if anyone wants to call:
1-888-768-3248

I'm at work right now and am not able to call otherwise I would...

Micknrc

Wednesday, July 17, 2002 - 07:29 am EditMoveDeleteIP
Me Too!!!!!!!! Gaaaaaahhh.....


I might actually have to get back to work now

Lauram

Wednesday, July 17, 2002 - 07:35 am EditMoveDeleteIP
o.k. you would think it was fort knox that I was trying to call. I can't get a live body on the phone. I've been on hold for 10 mins. GO REAL!!

Tre34

Wednesday, July 17, 2002 - 07:38 am EditMoveDeleteIP
man this site is incredible. was having the same problem login on and sure enough technical difficulties are clearly explained on this site. i will give them some time beforre i give up my day to hold. sure hope they clear this upo already having withdrawl symptoms.

Lauram

Wednesday, July 17, 2002 - 07:44 am EditMoveDeleteIP
O.K. I got someone. They are having "technical difficulties."

I told her I wasn't able to log on. She asked If I was trying to log onto Big Brother. When I said yes, she said they were having technical diffulties,

They don't seem to know what difficulties, because she said it was either with CBS or with them. they were trying to figure it out.

She said to "try it again in an hour or so, and if that didn't work, give it another hour or so."

Mlpattison

Wednesday, July 17, 2002 - 07:51 am EditMoveDeleteIP
Thanks for the info Lauram!

Bastable

Wednesday, July 17, 2002 - 09:16 am EditMoveDeleteIP
I had this same problem over and over again last year!

It wouldn't be so frustrating if RealNetworks' customer service department didn't try so hard to hid behind pages and pages of useless FAQs. I HATE companies that keep customers at arm's length... makes me wanna light a torch and storm the building!

It's good to know everyone is having this problem. Thank goodness for this group of I would have been bouncing off the walls!

Adamblast

Wednesday, July 17, 2002 - 09:28 am EditMoveDeleteIP
<<She said to "try it again in an hour or so, and if that didn't work, give it another hour or so.">>

And if that didn't work, give it another and another... Thanks for the help, lady... :)

Ryanc2002

Wednesday, July 17, 2002 - 09:53 am EditMoveDeleteIP
Feeds up...at FOH

Jadeygurl39

Friday, July 19, 2002 - 02:00 pm EditMoveDeleteIP
I never had problems with RealOne until last night. I can't watch the live feeds anymore. Can anyone help me please? I called RealOne techs and they were useless. :(

Icycle

Saturday, July 20, 2002 - 09:38 am EditMoveDeleteIP
Yes, I can help. I had the same problem. I paid for the subscription but since 7/17 unable to get feed. I was linked to a sign up page again and again. Neither CBS nor Realplayer offered any practical help.

For another way to get the feeds if you have a subscription, go to:

http://bigbrothergoodies.com/chatnview

Once there, click on "Feed 1" (all the feeds are listed across the top of the page). Once you have feed 1, click "Launch in Realplayer" which you will see right below the feed. Voila! Now save this in your Realplayer "Favorites." Repeat for all four feeds. Now you have all the feeds through Realplayer and don't need the CBS site.

Please let me know if this helps. Good luck! :)

Jadeygurl39

Saturday, July 20, 2002 - 10:49 pm EditMoveDeleteIP
Icycle,

Thank you soooooooooo much for responding and the great idea. I will try it. :)

Cinder

Monday, July 29, 2002 - 08:42 am EditMoveDeleteIP
OK. I have been having this same problem for days. I added Real.com to enable cookies. Then it worked. (but it worked before I did this in the beginning) Well, when my screensaver came on Realplayer froze. When I tried to restart it I had the same problem again. I am having withdrawal. I did email Real, but they said they have 48 hours to respond. I read in order to call Technical Help I must pay $25.

Cinder

Monday, July 29, 2002 - 07:30 pm EditMoveDeleteIP
Got it working. Real One had never charged me. Funny how I got the feeds until this week.