My free 14 days are up on Wed.
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): My free 14 days are up on Wed.

Lauram

Monday, July 22, 2002 - 09:20 am EditMoveDeleteIP
Now what do I do? I would like to say that I am so frustrated with all the sex talk, and think it is outrageous that we get the commercials, and I am sick and tired of the FOTH -- and thus I am going to protest and cancel!!

But the reality of it is, I am addicted and know that I will miss a lot if I don't have the feeds.

So, is it best for me to:

(a) tell Real that I am going to cancel and hope they give me another 30 days free -- as I was initially told would happen, Then pay $9.95 per month, or

(b) simply cancel through Real (so they don't automatically start charging me $9.95) and sign up through BB for the $24.95 deal?

It seems to me that plan A gives me free until Aug 24, then I pay 2 months at 9.95 9 (total $20.90)

What is everyone else doing?? have I thought this out correctly??

Lurknomore

Monday, July 22, 2002 - 02:59 pm EditMoveDeleteIP
When I signed up they convinced me not to take the $24.95 special (I had a cool guy). He signed me up this month for $9.95, gave me next month free. This won't quite take me up to the end of BB, but it will be close so my plan is to wait till I'm closer to the end and call and try to get more time. Worst case scenario it costs me the 20 bux.

What I would do if I were you Laurem is call and say you are thinking of cancelling due to the poor quality of the feeds. See what they offer you. Since Real seems to have a wide range of free stuff they give out if they don't offer you something good I'd just tell them you are gonna think about it, or talk it over with your spouse and call back later and try again. See what they might do for. Then let us know LOL

But don't take the $24.95 sure you can do better than that.

Lauram

Monday, July 22, 2002 - 03:15 pm EditMoveDeleteIP
thanks -- I will let you know how things go!

Crystalfire

Tuesday, July 23, 2002 - 12:22 pm EditMoveDeleteIP
My free feeds only lasted until Wednesday as well. Last year I was an addict, I had the feeds on all the time and almost felt like they were all in MY house.

This year...I am just not into it. :(

I cancelled my account, and I will not be paying for the feeds this year. If they offer a 30 day deal, I might try it again, but I have been disappointed so far.

At least I know I can always come here and find out what is going on. :) Although I will miss posting from the live feeds; I always had fun doing that.

Azriel

Tuesday, July 23, 2002 - 03:32 pm EditMoveDeleteIP
Well, my 14 days are up tomorrow so I called and cancelled my subscription today to make sure I wouldn't get charged for it. Noone offered me extra free time ~sniff~

I recommend that noone go to bed early tonight. Keep your feeds on because I guarantee that something HUGE will happen because I can't log on and see it anymore!

Lauram

Tuesday, July 23, 2002 - 06:48 pm EditMoveDeleteIP
Well I just called to cancel since my free 14 are up tomorrow. She said I will put a cancel on immediately.

When she didn't offer me an additional 30 days free (as I was told would happen when I signed up) I asked her about it. She said "we aren't doing that this week" -- Well I wouldn't let it go at that so I asked her what was so special about this week. She said they were just told not to offer the additional 30 days on top of the free 14, this week, it is sorta an experiment to see how many people they can get to stick with them without giving away an additional 30. She also suggested I sign up under annew e-mail address and get another 14 for free.

(Well we all know that they are expecting that a lot of BB fans signed up 14 days ago, so they are trying to screw the BB fans. If my 14 days had ended last week, or next they would have extended.)

Everybody should cancel so their "survey" will show our dissatisfaction.

Spunky

Tuesday, July 23, 2002 - 09:20 pm EditMoveDeleteIP
Cancel!!! They'll get the point soon enough and let them be free or scrap them altogether.
I think the tv show it's enough for me.
Between Wednesday and Thursday I usually try to avoid the threads containing spoilers so that I can enjoy the tv show.

Azriel

Tuesday, July 23, 2002 - 09:58 pm EditMoveDeleteIP
Well, they are prolly screwing themselves. If they had offered me an extra 30 days free I wouldn't have cancelled. I really dislike that some people get that offer and others don't.

~mutters while eating sour grapes~

Lauram

Wednesday, July 24, 2002 - 06:46 am EditMoveDeleteIP
Azriel: that was my biggest problem too. When I went to sign up, they had been giving others an additional 30 days bringing them to 44, but told me "We are told that we can't give that out now, but when your 14 days are up, you can go to cancel and we will give you 30 additional. I told her at the time how I thought it was unfair."

Now they wont give me the additional 30 days, why do some people get it, and not others?" this seems like rotten business practices to me, thus I canceled!! (I would have continued if I got my 30 days free, then either paid the $9.95 per month or the 24.95 BB fee -- it's the principle of the matter!!)

Lurknomore

Wednesday, July 24, 2002 - 04:04 pm EditMoveDeleteIP
Lauram, and anyone else, I would have suggest you say that you know others that were given that deal and ask to speak to a supervisor. They should match what they gave others. As I told you they were the ones that suggested it's cheaper not to do the $24.95 and to take the 2nd month free. One rule of thumb I've found in life is not taking an immediate "no" for an answer. You could still call back.

Lauram

Wednesday, July 24, 2002 - 08:58 pm EditMoveDeleteIP
Lurk: I did tell them that "My friend" had gotten an additional 30 days and I was confused why they would treat customers differently. She told me that they were given a memo not to offer (or give) an additional 30 days this week," I asked her why "this week" was to be treated differently than others, and she said it was kinda like a survey. I continued to let her know how I felt it was unfair, and she suggested that I sign on under a different e-mail. (so she was trying to be helpful and show me how to get additional time, but I believe they were expecting an onslought of BB calls for extensions)

Bernie

Sunday, July 28, 2002 - 12:14 am EditMoveDeleteIP
Seems that Realplayer is like BB-very arbitrary! I called Real last night, Sat the 27th, to cancel on the last day of my 14 day freebie, and before I even said anything, other than confirming my email and location, I was offered a 28 day extension on my freebie, and very effusive the person was too, as soon as he realised I was CANADIAN, saying that I'd get an email in three minutes, and all I had to do to cancel at anytime was to reply to the email. What could I say but Thanks? And yes, the email arrived pronto too, so I don't even have to call them next time, to cancel-talk about customer service! Do you think they're trying to make up for CBS's failure to provide us with a worthwhile product?

Bernie

Sunday, July 28, 2002 - 12:19 am EditMoveDeleteIP
Oh, forgot to say that too that although I had my speech ready, re my reasons to cancel-nasty HG's, constant foth, only two feeds, etc., I never even got to say I was calling to cancel, so they won't have another record of a complaint for their files! This whole BB3 is becoming a weird experience on all fronts, and I'm feeling sorry for Realplayer.

Sbou

Tuesday, July 30, 2002 - 04:43 pm EditMoveDeleteIP
I cancelled my 14-day free trial, but I can still get the feeds. Anyone else getting this???

I have checked and double-checked my acct info online, and it shows "You are currently not a member."

Am I missing something here?

Azriel

Tuesday, July 30, 2002 - 04:45 pm EditMoveDeleteIP
SSSSSSSSsssHHHHHHHHHHHHHHHH!!

~whispers~ yes, I'm still getting it too...but be quiet before someone finds out

~looks around and prays noone from Real is reading the board~

Sbou

Wednesday, July 31, 2002 - 03:23 pm EditMoveDeleteIP
Oooops! Sorry...

I lost the feed though. I kept getting it, but the first time I tried to change feeds, it knocked me out.