Helpful Tips for RealOne on the PC (General Users)
MoveCloseDeleteAdmin

TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): Helpful Tips for RealOne on the PC (General Users)
 SubtopicMsgs  Last Updated
Archive through August 09, 2002 25   08/09 02:01pm

Flyonthwall

Friday, August 09, 2002 - 02:13 pm EditMoveDeleteIP
Eddie thanks I'm on the phone now!
Maybe if we hassel them enough they'll give us free feeds for life! LOL
Now if we could just access them!!!

I'll post when i know something!
and Thanks!

Flyonthwall

Friday, August 09, 2002 - 02:22 pm EditMoveDeleteIP
doo do dee dumm do de dum...

On hold at Real at least it's not FOTH muzac!

Flyonthwall

Friday, August 09, 2002 - 02:44 pm EditMoveDeleteIP
Okay..after 15 mins on LD hold! Grrrrr

Real One is having a server problem as Eddie said.

They are in process of fixing it.
They do not know when it will be fixed.

Eddie: I told him I was miffed about being on hold for 15 min on LD and that I had called them three times today!
They bounced me around back to my server and said it was their fault.
So I wanted some compensation for my time and charges to my phone bill.

He (Dave) told me to call 888-768-3248 customer service and asks them about some help with some reimbursment.
He was SURE they would have something.
He didn't want me to have to stay on hold to transfer me over.

So be sure you call back and tell them your unhappy with feeds being down yesterday and all day today and til when ever they get it fixed and want the charges taken off your bill and your LD phone call!

Thanks so much for your help!
Lots of folks are calling in with this problem.
Don't know how many are from this site.

Thanks again for all your help!
FLy

Eddie4ever

Friday, August 09, 2002 - 02:48 pm EditMoveDeleteIP
Well FINALLY, I called REALONE back and this time they had no idea what to tell me other than they are very aware of the problem and they are trying to get it worked out with Verizon and just to keep in contact with Verizon and make sure they know what area I am in and if there are particular problems in my area. So I called Verizon and while on hold my feeds came back? Go figure? Good Luck FLY!

Flyonthwall

Friday, August 09, 2002 - 03:01 pm EditMoveDeleteIP
Eddie, I called Real back at the 888 number
Told them Dave told me they would comp me for my time and trouble.

I had signed up for super pass.
He said they billed me 9.99 for the first month, and that would be good until Sept 22.
No other charges!
So I now have the best deal at 9.99 for three months feeds!

But I still cant' get them! LOL

Oh well....Hope they will come back for me soon!
I must go nap now or I will fall out!
See ya!
FLy

Drpepper

Friday, August 09, 2002 - 03:08 pm EditMoveDeleteIP
I am stupid about computers, but there was a link put up yesterday that got me back going, hope this helps. http://start.real.com/rd?pid=bb3_live&url=quad_80.rm

Ryn

Friday, August 09, 2002 - 06:11 pm EditMoveDeleteIP
Dra - yes - the link is why you don't see the buttons in that pic - ty for those links. And I didn't use http ;)

Max - I think I did try it - but its at work so I will try again Monday.

thanks guys, I have a feeling its still not gonna work, maybe I will try using the old bbviewer.

Mizinvancouver

Sunday, August 11, 2002 - 09:23 am EditMoveDeleteIP
HELP!!Ok...I will try to summarize my situation:

I downloaded/signed up for the free trial of RealOne Player (And so far regretting it terribley!)

At first I couldn't get the live feeds, so after much troubleshooting on the RealOne website I got the BB3 live feeds.

Then to my horror I went to open an old video clip that was an mpe. extention and it keeps downloading this small file, but once completed saying it needs to download software updates "MCO" to view it.

And my old 'REalplayer' that I used to use for these types of files is gone it seems.

Yes I did download that DivX.5.1 and also the DirectX1 thingy. That really makes me mad, this has been more trouble than it's worth.

Any idea what else I can do?

Mizinvancouver

Sunday, August 11, 2002 - 09:27 am EditMoveDeleteIP
Oh ya, and all those files used to have 'Real' icon and now have a 1 so it changed all my files to use the RealOne player as default but my real player now is nowhere to be found :-(

I want to watch my video clips again :-(

Mizinvancouver

Sunday, August 11, 2002 - 09:54 am EditMoveDeleteIP
The DivX site isn't very helpful either. Anyone know where I can download version DirectX7?

It appears I only have version DirectX1.

(By the way, I have no probs with getting the BB live feeds, but now I can't view any of my old clips :-( )

Draheid

Sunday, August 11, 2002 - 12:17 pm EditMoveDeleteIP
Mizinvancouver:
1st of all, you don't say what OS you are using so I'll assume Windows.

If you open Windows Explorer and browse to the files you are having trouble with, instead of left-clicking on the files twice (or click then enter), point to the file and right-click. This will open a menu with one of the options being Open with... left-click on this and select something like Media Player to see if that will play the files.

If Media Player will play the files, you should have no problems going in and changing the file preferences to use media player instead of realOne to play those files with.

It's a little different on each version of Windows so let's see if this helps:

For Windows/XP or Windows/ME: Click on Tools then Folder Options
In the Folder Options window, click on the Tab for File Types

Scroll down the list of file types and find the file extensions you are having trouble with and you can either Change it to Media player or delete the association and the next time you try to open the file with double-click, it will prompt you to specify what to open it with along with an option of 'Always open with' that you can check so the next time you open that file type, it will use the same program.

I hope this helps. Please let me know if not, and I'll try to see what else I can come up with.

Mizinvancouver

Sunday, August 11, 2002 - 12:41 pm EditMoveDeleteIP
Thanks for getting back to me Draheid! :-)

Ok...I followed your instructions for opening the file ( I use Windows 98) and it doesn't give me the option 'Open With' when I right click it. It just has open, which then uses the RealOne Player instead, which doesn't work.

I think the RealOne Player has overriden my RealPlayer. I can't access my RealPlayer any longer since I downloaded the RealOne Player.

Any other suggestions? Do you know where I download the DirectX7? I think that may be the problem.

Thanks a BUNCH!

Draheid

Sunday, August 11, 2002 - 12:51 pm EditMoveDeleteIP
Mizinvancouver:

1st, you can open Media Player and use the 'File - Open' in there to open the files. You may have to change the 'File Types' in order to display all the files. If it plays in Media Player, then go to the next step of changing or deleting the association.

You could simply skip the 'Open With' step and go on to the next step of changing the file type, but instead, delete the 'Association' and the next time you open it, Windows will prompt you for what to open it with.

As far as DirectX, that is a Microsoft component. To download the latest, go to Microsoft's website and click on Downloads ... dig down to the DirectX section (or put DirectX into the search window) and that should lead you to the files you need. I believe the latest is DirextX 8 ... and it should be backwards-compatible.

Another tip. You should go into RealOne and, under Tools - Preferences, select the Media Types and make sure the files your trying to work with are NOT CHECKED for Real to be the default player for them. You might need to do that before anything else in order that Real doesn't go back and undo what you are trying to do.

Good luck.

Mizinvancouver

Sunday, August 11, 2002 - 09:47 pm EditMoveDeleteIP
**DRAHEID**

You're the BEST!! Blows you a kiss!!

Such a simple thing I overlooked!! The 'Preferences'!!! ha ha ha...

I have to remind myself not to stay up too late when trying to fix a problem. lol

Thank you so much! Now my BB3 feeds are playing beautifully and my saved files have returned to the Media files. YAY!!

**Wipes tears of joy of her cheek!**

Marie

Sunday, August 11, 2002 - 11:25 pm EditMoveDeleteIP
I have been following this thread since I also have been booted off the feeds for several days now (paid BB subscription). I'm reduced to an endless loop of clicking the "Already a Subscriber? Sign In Here!" link on the CBS site. I followed drpepper's link with hope, but it brings me to the same loop o'hell. I didn't see many tearful subscribers in here to begin with, and if drpepper and the rest of you are okay now, am I the only one left? I'm Verizon too. Is Verizon our common denominator? I'm so frustrated I just don't have the stomach to start debating with Real that it's Verizon's fault and with Verizon that it's Real's, because that's what they'll do and I already know it. Am I the last of this sad little group?

Draheid

Monday, August 12, 2002 - 08:03 am EditMoveDeleteIP
Marie: It sounds like the 'Cookie' issue to me.

Load RealOne player and go into Tools - Preferences - Connection - Internet Settings and make sure the Enable Cookies option is checked. Now, when you do login, Real should send you a cookie that should let you access the boards without the annoying Sign In Here! message.

This is also necessary if you intend to use one of the alternate players.

Also, check THIS THREAD for more information and links for better connections.

I personally use the links that I posted in there and have had QuadCam running for in excess of 3 HOURS without a freeze! (Only minor problem I saw was a 'net congestion' type reload, but it picked right back up where it paused so that wasn't a problem.

Hope this helps.

Good Luck! :)

Marie

Monday, August 12, 2002 - 09:00 am EditMoveDeleteIP
Draheid, Real One cookies are enabled (and have been all along) and your links continue to bring me to the same "Already a Subscriber? Log In Here" loop - clicking it brings me right back to it. But never a screen to put in my password. Is that what happened to you when you couldn't connect? It's as if they've put up a firewall against me (I even disabled my firewall, which I never had to do before).

I see people talk about a BB Viewer, and although I don't know what it is, do you think that might allow me to connect? Appreciate your help!

Draheid

Monday, August 12, 2002 - 10:59 am EditMoveDeleteIP
Marie: Check to see if there's a browser window that isn't opening. You can't 'sign in' from the RealOne viewer screen, you have to sign in through a browser.

You can also go to View then Web to open the Real browser. It 'should' take you to the RealOne homepage where there is a button to click to 'Sign On' your account. Hopefully, this should place the cookie on your computer.

Let me know if this helps.

Good Luck.

Marie

Monday, August 12, 2002 - 08:22 pm EditMoveDeleteIP
I knew that when I lost my Favorites connections that I'd have to log in through the browser. I open the Real One browser, click where it says for Subscribers Sign In Here but it never lets me. Just throws up the screen again and again and again. I never go anywhere!

CBS site sets me up for the same fall, as it opens Real One, and then I'm there again. They just keep playing me off in a volley with each other. I never reach a log-in screen so I can give them my username and password.

The last to try on this end is uninstalling/reinstalling Real One. Have been avoiding that because it's a nightmare. But I might as well try. Thanks for sticking with me on this! I'll come back and let you know if the reinstall did it.

Ryn

Tuesday, August 13, 2002 - 09:07 pm EditMoveDeleteIP
I got it - the "album info" choice was selected.

HA!!

thanks guys