Best Way to Cancel the Free Trial?
MoveCloseDeleteAdmin

TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): Best Way to Cancel the Free Trial?

Mrrock

Sunday, August 04, 2002 - 03:07 pm EditMoveDeleteIP
What is the best way to cancel the free trial of the live feed? Doing it online or calling the toll-free number like others mentioned on this board? Also what is the toll-free number? Please post it if someone has it on hand... thanks!

Txwldflr

Monday, August 05, 2002 - 08:39 pm EditMoveDeleteIP
Mrrock, I had the feeds last year and had to call the number to cancel. They won't let you do it on-line. You can get the number by trying to cancel on-line. Making you call is the only way they can try to talk you out of cancelling.

Lyn

Monday, September 23, 2002 - 05:40 pm EditMoveDeleteIP
I cancelled my free trial feeds today and it's NOT an easy process. I called the customer service number and every time I picked the option to cancel their Real Player service, the automated thing said the call couldn't be completed as dialed and disconnected me. Finally I picked a different option, got a real person and (politely) had HIM cancel my feeds. (Not his department but he could tell I was at my limit). Oh, and make sure to have them send you a confirmation email stating that the feeds have been cancelled and there is NO COST TO YOU. (For your own protection)