Archive through August 09, 2002
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): Helpful Tips for RealOne on the PC (General Users): Archive through August 09, 2002

Adamblast

Thursday, July 11, 2002 - 06:50 am EditMoveDeleteIP
1) To get rid of that annoying Nickname/Chat window on the right side of the screen, just right-click within the BB display window and uncheck "Show Related Info." You may have to repeat this from time to time.

2) Under Tools > Preferences > Connection: Enable Turbo Play by clicking the appropriate checkbox.

3) Save each camera (1-4) individually under Favorites for faster loading, and for those times when the onscreen buttons don't seem to work... Quick key for that is Control-G, or go to View > Favorites > Add to Favorites.

4) Once you've saved the BB3 cameras, use one of THESE shortcuts on your desktop rather than the regular Real One Icon... Go to View > Favorites > Manage Favorites... Drag Camera One (or whichever) from this window to your desktop... (Hold down the Shift-key while dragging to "copy" rather than "move" the shortcut) Voila!! Instant one-click access!

5) Now you no longer need the cumbersome Real Web browser at all. Under Tools > Preferences > General, changed the "On startup display" choice to read "Player only (No Media Browser)." You can call the browser up whenever you need it under View > Web, but you won't need it. :)

Floresmama

Thursday, July 11, 2002 - 10:18 am EditMoveDeleteIP
Thanks Adamblast it works great now if I could just get back to the wonderful non choppy video I was enjoying last night with the links provided by Ryan & Ryn

Adamblast

Thursday, July 11, 2002 - 10:57 am EditMoveDeleteIP
Are you on broadband (DSL/Cable) or on 56k modem?

On the info line above the window it shows which speed Real is using. Same line that shows how long you've been watching... The speed for broadband should be 200, the modem speed is lower... 85, I think...

If you're on broadband and you're only getting the lower stream, increase your "connection type" under Tools > Preferences... (I'm at work so I can't give you exact wording or click sequences...)

If you're showing the right speed, and your Tools > Preferences are set up right, then the problem is just net congestion, and there's not much you can do there... Although changing cameras resets the connection, and can sometimes result in an improvement if they've downgraded your stream temporarily...

Floresmama

Thursday, July 11, 2002 - 11:38 am EditMoveDeleteIP
I am on a cable modem and it is connected at 200. It is crystal clear video and sound but the video is not in sync with the audio the video is choppy not the audio. It hasn't ever been yet. But with the links that were posted(and failed at around 2:00am BBT) it was crystal clear streaming insync video.

Demeter

Thursday, July 11, 2002 - 02:24 pm EditMoveDeleteIP
Floresmama---I have the same problem, although I have a DSL line. I loved the links that were posted for a time yesterday because it worked great then. Now, back to the choppy, almost slide show sometimes. It's frustrating because I upgraded and paid RealOne a couple weeks ago in order to be prepared, but using their link, the video is not good.

One problem is my video card, I have a SiS530 driver that worked great with RealPlayer, but apparently Windows DirectX 8 version is not fully compatible. I tried to get rid of the DirectX and find an old DirectX7 version (which was compatible), no luck. Works fine with some programs but not RealOne.

Having to get a new video card doesn't sound appealing, that means hardware. I can handle fiddling with software, hardware is more difficult. (sigh)

Hoping someone comes up with another one of those links that worked so well last night.

Please, please, please? Did I say, please?

Max

Thursday, July 11, 2002 - 03:23 pm EditMoveDeleteIP
I noticed when I lowered the speed of the feed, the voice and picture match up a bit better. Plus, I don't get the choppy hesitations in the audio that seem to occur on the 200kbps feed(even on a T1 connection).

The annoying thing I'm finding is that when I go to change feeds, often I get a message saying "the content you are accessing is not available at this time," which is really annoying. I turned off the Turbo setting thinking that might help, but it still happens.

Tracic67

Thursday, July 11, 2002 - 07:02 pm EditMoveDeleteIP
Help! I was able to get the live feeds this afternoon, but now when I go to Real One, as it is starting video screen, my entire computer freezes. Is it my computer, which is fairly new or what? Please help!

Delilah

Friday, July 12, 2002 - 04:32 pm EditMoveDeleteIP
I have a suggestion for audio

Tools, Equalizer, Settings, Voice. Cuts out a lot of BG noise.

My problem is the same as most people's. I have slow-mo/slideshow picture. The picture itself is great, but it is not moving. I am on Cable and I am not sure what settings I should be using. Could someone help?

Adamblast

Friday, July 12, 2002 - 05:28 pm EditMoveDeleteIP
The only suggestion I've got is to look under Tools > Preferences > Connection > Bandwidth and see if varying the connection type up or down a notch or two has any effect. You may have to exit the program to see any changes. (If there are any.)

Dipo

Friday, July 12, 2002 - 05:50 pm EditMoveDeleteIP
I thought I read somewhere that there was something you could do to make the audio better, but now I can't find it. Does anyone know, I think it was to make the player have less base. Thanks in advance.

__Tera

Friday, July 12, 2002 - 06:14 pm EditMoveDeleteIP
Dipo- In your RealOne "TOOLS" click on "Equalizer".

Friendofdot

Wednesday, July 17, 2002 - 08:37 pm EditMoveDeleteIP
My operating system is Win98SE and my system resources are being drained by RealOne. I went to system information and tried removing the check in "TkBellExe," but it returns when I boot. I went to tools and preferences and removed the check in "Check for Updates," but this didn't work either. Every time I boot up, the check is there. Anyone know how to permanently remove this check? Would greatly appreciate any help as I need all the system resources I can get at start up. TIA.

Jadeygurl39

Thursday, July 18, 2002 - 09:54 pm EditMoveDeleteIP
Adamblast, you sound pretty darn smart. I am having trouble with my RealOne. I don't have your email address but if you would have a few minutes I would be appreciative of your help.

Thanks so much,
Jade

Bluesclues

Sunday, July 21, 2002 - 07:24 pm EditMoveDeleteIP
Friendofdot, I think this may help you with your problem... I'm not sure when you went to the System Info if it is the same thing I am talking about. There is a utility in Windows called MSConfig that you can check and uncheck what starts up when you boot. If it is checked, it loads when you boot, if unchecked it bypasses when you boot. The easiest way to run this utility is to go to "start" then "run" and type in msconfig, and then click "okay." It opens up a new window. There are several tabs along the top, go to the "startup" tab. Look for TKbellExe with a checkbox and uncheck it. It will tell you that you need to restart. Do so. Let me know if this helps you with your problem.

Friendofdot

Tuesday, July 23, 2002 - 07:31 pm EditMoveDeleteIP
Bluesclues, thank you very much for your help. However, I did use MSConfig and unchecked the TKBellExe and rebooted. The first time, it did not show up. However, after I loaded RealOne, I rebooted and checked (noticed my system resource lower) and the check was present. In other words, launching RealOne puts the check back in the box. I have unchecked the box in the preference part of RealOne, but nothing is working and my system resources get very low. Therefore, I wanted to boot up with the most available. Any other suggestion to permanently get rid of that check? Thank you, again, for your help.

Bluesclues

Monday, July 29, 2002 - 06:57 pm EditMoveDeleteIP
Friendofdot,
I looked around for you. It seems to be a big problem with more than just you. I don't see it running on my MSConfig so it make me curious. I am curious about your system too. I am running a Pentium 450 III with 256 MB memory. In today's standards I think this is a low end machine and I dont seem to have any slow downs with running Real One. I did find some information on the particular file you are talking about. Here is a link
http://chttp://cert.uni-stuttgart.de/archive/ntbugtraq/2002/04/msg00072.htmlert.uni-stuttgart.de/archive/ntbugtraq/2002/04/msg00072.html
on the file that you are having problems with that someone else is also having a problem with this file. It isn't the same type of problem however. As far as I can tell this is part of Real One that likes to "phone home." (meaning that this might be spyware) Hopefully this will set you in the right direction of solving your problem. Please let me know how it goes.

Victoriafla

Thursday, August 01, 2002 - 09:03 am EditMoveDeleteIP
Adam,
Thanks for the info. It works great!

Vicky

Ryn

Friday, August 09, 2002 - 11:38 am EditMoveDeleteIP
Ok, helppppp

I have real installed on machines, on 2 I am completely happy, on the third however I get this:

real

That STUPID box on the right, I can't see an option to get rid of it, it is set to "player only"

so whats the deal? anyone??

And I am using the direct addys so I don't see the buttons, thats not the problem.

thanks guys.

Flyonthwall

Friday, August 09, 2002 - 12:32 pm EditMoveDeleteIP
Okay I'm really frustrated and have very little brain power left at this point.

My ISP is Verizon.net
I can not access this site
(using and alt ISp number to get here now)

I can no longer access Real One website.
After the crash last night real one started working fine.
This morning nothing.
So uninstalled Real one so I could reinstall it.
Now I can't get the Real One site to come up.

Cnet.com won't pull the down load for Real from there either. Says it can't find the website.

Called:
Verizon, they said they can acces this site and Real One's site.
BUT they can't PING Real one. Says firewall keeps them from Pinging it.

Verizon told me to clear cache, which I've done one hundered ninty six times now
And reinstall IE
So I did that.
Still nothing.

Real says it's Verizons problem
Verizons says it's Reals problem
NO HELP from either on going further to see what's wrong.
Just told me the things I listed above to fix it on my computer.
This after they each said it was the others fault.

I can connect to all other web sites.
Just not here or Real One.
(at this point, of all the others I've tried on my fav list.)

Any ideas out there?
Right now I'm sitting here with out feeds and no way to download the player becase I can't get to their site.

If not for someone else letting me use their ISP number right now I wouldn't be here!

Please talk to me like I'm dumb with your answers because i'm totally brain fried now and need it spoon feed to me what to do next.
If I can't get this fixed then I'm out for the rest of the season. This is just to stressful to try to keep playing with things to fix it.

Thanks for listeing to me whine and any help is much appreciated.
If you are having problems and have VERIZON as your ISP then please call them, because they won't address this until there are more reports of issues!!!!

FLy

Max

Friday, August 09, 2002 - 12:43 pm EditMoveDeleteIP
Ryn, does it stay there when you right-click just outside the picture and uncheck "Show Related Information"? If turning that off doesn't get rid of it, I don't know what else to try.

Eddie4ever

Friday, August 09, 2002 - 12:44 pm EditMoveDeleteIP
Fly... just so you know, you're not alone out there, I am having the same trouble with connecting to Real, both the player and the site. On my way to make some phone calls right now, I'll let you know what they tell me....

Draheid

Friday, August 09, 2002 - 12:51 pm EditMoveDeleteIP
Ryn: Have you tried what I suggested HERE?

With these I don't get anything but the picture!!! Be sure you read the NOTE at the bottom.

Fly: you don't say if your on a dialup/dsl/etc ... if it's dialup, make sure your dialup adapter does NOT have a fixed address for DNS servers in it...if it's DSL/etc you could check the same thing, and look at This posting for some ideas. (Yeah, I know it's for XP, but you didn't say what OS you are running, so it might still give you some clues.

Good Luck! :)

Flyonthwall

Friday, August 09, 2002 - 01:02 pm EditMoveDeleteIP
I'm running Windows ME

I have DSL

Don't know what your talking about on fixed address..
Spoon please???LOL

I did look at the post your talking about but it didn't help me.

I'm truly lost here.

Eddie4ever, I'll wait and see what run around you get! LOL
(edited: I'm on hold with verizon now again...the recording says some outages in CA..none for my area though. Maybe that's your problem?)

Thanks tons for any help.
Sorry I'm so dense, but my brain capability today is running very low.
FLy

Eddie4ever

Friday, August 09, 2002 - 02:00 pm EditMoveDeleteIP
Fly... After talking to Real Tech, they pretty much told me the same thing they told you and blamed my ISP. So, I called my ISP. I live in a small town and use a small provider and when I explained in detail what was going on he tried to get his RealOne to work and log on to their site but was unable to also, so he ran what he called a TRACE ROUTE and he said it passed 11 HOPS and timed out at LEVEL 3 server. He said this server appeared to be a REALONE server or ISP, and had nothing to do with being *blocked* by Verizon. So in short, he believed the problem to be with REAL ONE and one of their servers not being able to handle all the traffic and not VERIZON. He told me to call REAL ONE back and tell them the problem was with the LEVEL 3 server. OH joy...another phone call!

Flyonthwall

Friday, August 09, 2002 - 02:01 pm EditMoveDeleteIP
Update:

Called Verizon back

we used a new tcp/ip numbers but that didn't work with either sites.

Tried to ping Real one, they have a fire wall so you can't do that.

I can ping TVClubhouse, but can't connect

Tried Netscape, still can't connect to either site.

Going off now to blow my brains out...er...call Real one and see what's up there.

ADMIN:
Please check on your end and see if there is a problem coming to me?
I can get a ping on you just can't get the site to come up here.
(Using alt tcp/ip number to get here now.
But it won't let me get to Real, so it must be their problem on that one.
But there is something going on here.)

Others may not be able to get to the site at all or have an email to reach you guys to let you know they are having problems.
If I hadn't had Ryn's email in my list I'd be out in the cold right now with no way to get on to contact you.

Thanks for any help
I'll be out a while to make some calls.

Fly..aka...Bobbi