RealPlayer 8 suddenly asks for password and won't log in?
MoveCloseDeleteAdmin

TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): RealPlayer 8 suddenly asks for password and won't log in?
 SubtopicMsgs  Last Updated
Archive through August 14, 2002 25   08/14 08:32pm
Archive through August 16, 2002 25   08/16 10:17am

Kaytee

Friday, August 16, 2002 - 10:26 am EditMoveDeleteIP
This PC user has not had feeds since last night, I have tried all the suggestions, emailed Real and am too pissed to pay for a phone call to them
can't find an 800 number
<sigh> this has given me such a headache, off to Motor Vehicle now to put the icing on the cake

Jesse

Friday, August 16, 2002 - 11:21 am EditMoveDeleteIP
1-800-632-8920 is the number I called . . . spoke with two different operators . . . one said it was an authentication problem that they are working on , the other said it was a CBS problem . . . go figure???

Carolm

Friday, August 16, 2002 - 11:32 am EditMoveDeleteIP
Do you have a firewall install on mac?
I got Windows XP and norton firewall

When I called Realone yesterday the Tech guy said that problem is with the firewall and with cookies.
He told me to do the following.
Open Realone player
click help on realone player not the media page
click sign out
click sign in and sign in
Click on firewall or open your firewall
Norton firewall has a option button,click that then personal firewall
in startup area click on manual startup
You need to reboot computer
Click on real one and big brother
When I did that Realone worked
THIS IS Really Important
Make sure after you get it working you go back to firewall and have it run at system startup

Iluvbb

Friday, August 16, 2002 - 11:37 am EditMoveDeleteIP
I had the endless loop too - it was like it was possessed! I'd click on "sign in" and it just kept looping. So then I right clicked on the link to sign in and chose "open in new window" and it went fine from there. Just something else someone might want to try...

Sanfranjoshfan

Friday, August 16, 2002 - 02:22 pm EditMoveDeleteIP
Gee, not a single post on this subject for three hours (2 hours in the thread on the BB3 general discussions section).

Is everyone still experiencing this problem? I know *I* am for the OSX version of RealOne. Or has everyone just gotten tired of checking and decided to just forget about the live feeds?

In any case, I hope if someone finds out anything they will post it here. (I can't check the RealOne player for OSX unless I disconnect RealPlayer8 from the feeds which makes it a real pain)

Fuddyduddy

Friday, August 16, 2002 - 03:07 pm EditMoveDeleteIP
SanFran....I've been gone most of the day since I posted at 10:44 (ET) this morning. Had problems with my whole computer and could not get any browser to go to any sites. On the phone with Apple tech and they said to call Earthlink...(sound like another runaround?)

Anyway, came back home and can link up fine, so guess there was a glitch somewhere....

BUT still no relief on the Realone problem. And I don't see where my little techie friend from Realone ever came on this board to explain things.

Think I will call again now.....

Aria

Friday, August 16, 2002 - 03:30 pm EditMoveDeleteIP
Okay, I called I spoke with someone named Nathan who immediately asked if I was calling about Big Brother. Ha! Ha! Obviously that is their main problem today.

Anyway he said they hope to have the problem resolved by the end of today. He also recommended deleting all my temporary internet files. Which I have done about 3x since this whole problem started! Ugh!

Fuddyduddy

Friday, August 16, 2002 - 04:04 pm EditMoveDeleteIP
I spent 11 minutes holding and talked with someone in customer support....he wasn't a Mac user but tried to give me a few workarounds.

Needless to say, they didn't work.....

He wanted me to empty my cache and a certain cookie that ended with .txt. Since I am completely computer illiterate, I couldn't find the darn cookie file.

Anyway, after a long friendly conversation where he in essence said he thought it was the problem with Real.com, I asked if he would transfer me to Tech support and maybe I would find a Mac Literate!!!

I am now on hold..............

(sure do hope this is toll-free...can't remember which number I dialed!!LOL)

Fuddyduddy

Friday, August 16, 2002 - 04:10 pm EditMoveDeleteIP
Oh, the customer support guy did say that they had been working to get PC problems fixed first, and then they will look at the Mac.

That doesn't surprise us, now does it?

I am still on hold for tech support...this is getting boring...and there is a storm coming up....may have to get off the computer soon.

Fuddyduddy

Friday, August 16, 2002 - 04:42 pm EditMoveDeleteIP
Finished with tech support (another really nice person) and he said it was Real's fault.

They were doing "maintenance" last night and something about the cookies being messed up having to do with the log in process.

Wendo has a much better explanation on the topic in the general discussions board.

Thanks, Wendo, me thinks you are much more computer literate, and understand the problem better. Therefore you can explain it better!!

Cwoody222

Friday, August 16, 2002 - 09:08 pm EditMoveDeleteIP
24 hours later and it's still not fixed???

I'm sorry - that's complete B.S.

Anyone wanna try for that Class Action Suit thingy?


Real??? You listenin'? Just give us darn Mac users (heaven help us) access to what we PAID for and we wouldn't have such problems.......

Freydnot

Friday, August 16, 2002 - 10:33 pm EditMoveDeleteIP
FYI, the thread in General Discussion is here

Prezli

Tuesday, August 20, 2002 - 07:32 am EditMoveDeleteIP
Got this message again this morning in regard to real one beta version for mac:

Hello!

Thanks for contacting RealNetworks Technical Support.

My name is Mohan Velu. I am a RealNetworks Support Engineer and will be interacting with you on the problem you are reporting.

I apologize for the difficulty you have experienced. I understand that you are unable to access bigbrother content in RealOne Player for OS X.

The problem you are experiencing could be due to a temporary Technical difficulty with the sign-in service. Please try accessing the premium contents and features at a later time and check. If you still experience the problem, follow the steps given below:

Step A: Clear the cache in the Internet Explorer browser.

Step B: Remove RealOne cookies.

1. Close RealOne Player for OS X.
2. Click on the Apple menu.
3. Click on the 'Sherlock' option and enter 'Cookies.txt'. This will search for the file. Once the file is found. Delete the same.

--------------------

Please let me know if you need any assistance with RealNetworks' products.


Regards,

Mohan Velu
Talisma Corporation
RealNetworks Authorized Support Provider

Fuddyduddy

Tuesday, August 20, 2002 - 08:04 am EditMoveDeleteIP
Prezli: our little friend Mohan did not offer you a refund at the end of his message? I did not get an offer from him, but one of the other posters here did.

I called, cancelled, and expect to see the full credit of @24.95 show up on my card.

Bastable

Tuesday, August 20, 2002 - 12:58 pm EditMoveDeleteIP
Try it now folks-- many of us are reporting that IT'S WORKING AGAIN!!