Archive through August 20, 2002
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): BB on the Mac: Archive through August 20, 2002

Fuddyduddy

Tuesday, August 20, 2002 - 09:49 am EditMoveDeleteIP
Bastable, I understand your reason for not calling Real. I might try it myself, tho I know it won't do much good....just want to feel I have done SOMETHING!

We have too many threads on this board and the Discussion board to keep info flowing smoothly. I would not dare start another thread but I think it would really be interesting to see how many of us have actually CANCELLED the service at this time. We could indicate whether we're Mac OSX or PC, and if we are Realone or Realplayer 8.

This may not fly, but I will start:

Fuddyduddy: Mac OSX - Realone - cancelled

Sunrisedd

Tuesday, August 20, 2002 - 10:11 am EditMoveDeleteIP
Sunrisedd: Mac 0S9 -Realplayer Plus 8 - not cancelled (close to cancelling)

Poed

Tuesday, August 20, 2002 - 10:12 am EditMoveDeleteIP
poed: mac 8.6 rp8plus - cancelled

Karuuna

Tuesday, August 20, 2002 - 10:34 am EditMoveDeleteIP
Me: mac 9.2, realplayer 8 plus, still working and never had the problem.

I don't watch the feeds that often, I so wish I could "give" my feeds to someone else that misses them so much!

Bastable

Tuesday, August 20, 2002 - 11:00 am EditMoveDeleteIP
Mac OS X Real One and Mac OS 9.2 RealPlayer 8 -- both not working, not cancelled.

Opened a new account-- cancelled that to make a statement.

Fuddyduddy

Tuesday, August 20, 2002 - 11:03 am EditMoveDeleteIP
I just sent an email to Public Relations at RealNetworks. It says for Press Only, and I followed it up with a phone call to the number listed.

Wouldn't you know I got a recording? Saying that this line was for the press, that they listen to messages frequently, and to leave a name and number to be reached.

Good grief! No one wants to talk with anyone directly! I left a message that I was not with the press, but hoped that they would get the email and forward it to someone in authority.

At least I got things off my chest!! Wait, two replies have come back! Two of the people are out of the office all week, but have left email addresses for other contacts!

Will put them in another post.

Fuddyduddy

Tuesday, August 20, 2002 - 11:10 am EditMoveDeleteIP
First response to email to Public Relations at Realnetworks:

Thanks for your note entitled "COMMENT: Company > Contact RealNetworks".

I am currently out of the office until Wednesday, August 21st, and
will not be checking email frequently. For urgent issues, please
contact Erik Flannigan at eflannigan@real.com.

Thank you.
Keela Robison

Second response:

Thanks for your note entitled "COMMENT: Company > Contact RealNetworks".

I am out of the office from August 12th - August 27th.
As I will be checking email sporadically, please contact Erika Shaffer for all press inquiries and emergencies.
She can be reached at: eshaffer@real.com or 206-892-6191.
If you urgently need to reach me while I'm on the road, pls. call my
cell: 206-954-8006. I will reply to your email as soon as I can.
Lisa Amore <lamore@real.com>

Would it do any good to email these people? ( Flannigan and Shaffer)

Biggusbrotherus

Tuesday, August 20, 2002 - 11:16 am EditMoveDeleteIP
I just cancelled. Mac OS 8.6, Real Player 8. I guess Real doesn't need my business. I'm also going to be contacting the sponsors for BB3 and letting them know that their product is now associated with sleazy business practices and endless frustration.

Fuddyduddy

Tuesday, August 20, 2002 - 11:19 am EditMoveDeleteIP
Admin!!!!!

Please delete post from Fuddyduddy at 11:04 a.m.

Sorry folks!!

Poed

Tuesday, August 20, 2002 - 11:22 am EditMoveDeleteIP
noticed Karuuna uses aol

anybody using aol & having problems?

Karuuna

Tuesday, August 20, 2002 - 11:52 am EditMoveDeleteIP
Poed - I use both AOL (at home) and a DSL (at work). I'm not having trouble at either place.

Poed

Tuesday, August 20, 2002 - 12:11 pm EditMoveDeleteIP
aren't you special?

:)

Poed

Tuesday, August 20, 2002 - 12:12 pm EditMoveDeleteIP
your dsl connection is not using a mac, right?

Karuuna

Tuesday, August 20, 2002 - 12:40 pm EditMoveDeleteIP
Well, heck, Poed, I like to think I'm special!

Both connections are with Macs. I'm a Macaholic, wouldn't have anything else!

Biggusbrotherus

Tuesday, August 20, 2002 - 12:51 pm EditMoveDeleteIP
No sooner did I send in my confirmation e-mail to cancel then BOOM! -- I have my feeds back for the first time in 112 hours.

So far, they're working fine.

Johnnydollar

Tuesday, August 20, 2002 - 12:51 pm EditMoveDeleteIP
I was fiddling around, trying different ways to connect, I don't know what I did, but I've got the feeds back on RealOne using OS-X, the same beautiful picture/audio quality they had before the great shutdown. Anyone else?

Jesse

Tuesday, August 20, 2002 - 12:54 pm EditMoveDeleteIP
I don't believe it . . . my feeds are WORKING! I called and cancelled yesterday, but just for the heck of it tried to log on a couple of minutes ago (old habits die young) and low and behold the feeds came up!!! Then I went to "My Account" and saw that my BB3 membership was still active. (I'm not saying nuttin to nobody for now . . . just gonna see what happens).

Biggusbrotherus

Tuesday, August 20, 2002 - 12:55 pm EditMoveDeleteIP
Johnnydollar, I think, against all odds, Real has finally fixed the problem. Someone needs to call them quick so they don't keep fiddling around and mess things up again!

Bastable

Tuesday, August 20, 2002 - 12:57 pm EditMoveDeleteIP
PRAISE GOD! HALELUJAH!

MY FEEDS ARE BACK!

At least at work! Can't wait to try at home with OS X!

I should thank Real. Thank 'em for doing their job--finally!

Karuuna

Tuesday, August 20, 2002 - 12:59 pm EditMoveDeleteIP
yay! I'm so glad it looks like they've fixed the problem! I hope we'll be hearing soon from some of the others!

Jesse

Tuesday, August 20, 2002 - 01:05 pm EditMoveDeleteIP
Not only are my feeds back, but the color, clarity and speed are superior to what I had before . . . ps I'm on OS 9 and Basic 8.

Johnnydollar

Tuesday, August 20, 2002 - 01:12 pm EditMoveDeleteIP
Yeah, who woulda thought it would feel good to see that #$@@! FotH again!

Junifer

Tuesday, August 20, 2002 - 01:36 pm EditMoveDeleteIP
Dunno what you guys are talkin about but on my mac with OS 9.1 real player 8, I had nada. When I called, they told me straight out that it only worked on realone on OS X, which I don't have so, buh bye live feeds... I just cancelled =0(

I just switched from a PC which worked just fine. Sorry guys. Other than this, I'm happy with the mac, but right now, very sad!

Draheid

Tuesday, August 20, 2002 - 01:52 pm EditMoveDeleteIP
May I point to this thread for important information: RealOne and RealPlayer Should Be Working!
For anyone looking here that hasn't seen the news.

Sunrisedd

Tuesday, August 20, 2002 - 01:57 pm EditMoveDeleteIP
MY FEEDS ARE UP!!!!!!
Still took a lot of work getting rid of old stuff, and reloading RealPlayer but then RealPlayer updates the NEEDED software !!!!!!!!!!

It is AAWWWNNNN for tonight :)