Am I the only one having trouble with the live feeds tonight?
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): Am I the only one having trouble with the live feeds tonight?
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Archive through August 17, 2002 25   08/17 10:13pm
Archive through August 18, 2002 25   08/18 06:43pm

Justmary

Sunday, August 18, 2002 - 07:48 pm EditMoveDeleteIP
I think i'm going to download REalONe and try that, but does anyone know if that will overwrite my RP8? If REalOne crashes my system (i got 64 mb ram), i'd need to go back to RP8....

Sanfranjoshfan

Sunday, August 18, 2002 - 08:38 pm EditMoveDeleteIP
Same situation as CWoody222 here.

Justmary - I don't know if your realplayer8 would get overwritten.

Bastable

Sunday, August 18, 2002 - 09:15 pm EditMoveDeleteIP
DreamerBB3, Real has been telling me on the phone for three days to do exactly what you just described. Pretty sad that it was news to the operator you spoke to.

Sadder still that it just doesn't work for me. Or, as I see, many others.

Still, I want to thank you for offering your help. We're a pretty depressed bunch of people here, and we're grateful for anyone who tries to throw us a line.

Lost in Loopland, Bastable

Uhoh

Sunday, August 18, 2002 - 11:22 pm EditMoveDeleteIP
Draheid - not sure where else to ask this question, but....

thanks! for the addys on how to watch lfs w/out timing out (and all the junk). but how do i save each one somehow so i can switch easily between feeds?

(sorry for the dumb question - i'm obviously no techie :P)

Cwoody222

Monday, August 19, 2002 - 03:36 am EditMoveDeleteIP
Uhoh - if you're a Windows user just add them to your Favorites. Both RP8 and RealOne have those options.

RP8 for Mac OS 9 does also. If you're an OS X user do what I do. Create IE Favorites and them put them in your Dock for easy access.

Just Mary - From my experience at my job with Win98, YES, RP8 will get overwritten by RealOne.

But you can reinstall RP8 via www.download.com or somewhere if you'd like later.

Jesse

Monday, August 19, 2002 - 07:49 am EditMoveDeleteIP
I just cancelled my BB subscription and got a full reimbursement. I called 1-800-632-8920, selected "Change Subscription Services" (5) and talked to an operator named Lee. There was absolutly no problem getting a full reimbursement. I told the operator that if the problem ever gets resolved I can always resubscribe . . . I hope more people do this, because then CBS/Real will know they have lost money but might reclaim it if they can get their act together. (This is posted on the Mac thread too).

Sunrisedd

Monday, August 19, 2002 - 11:35 am EditMoveDeleteIP
It's 2:32 pm EST time, and I just got off phone with a Reaplayer Tech. Dan says it IS them, and they have worked all weekend on the problem. It IS a PC and a Mac problem. No time given for the fix. Just it is a 'log in' problem.

Nemesis

Monday, August 19, 2002 - 11:45 am EditMoveDeleteIP
I'm a windows 98 user. I was in the endless sign-in loop with real player since Wednesday the 7th. I called Realplayer tech support. He told me go to real.com, sign in and then scroll down to the "redownload realplayer". I redownloaded and the problem is fixed.(I hope I didn't say that too soon)

Ryn

Monday, August 19, 2002 - 12:15 pm EditMoveDeleteIP
I have 3 computers running Real....

2 never had a problem, but Friday one had the login problem.

Before I did this realplayer was closed.

My solution was to go to real.com - then I logged into my account.

Then i immediatly went to the CBS site and loaded the live feeds via the big brother page.

I then had to log in again, but this time instead of crashing, the feeds started.

thats the ONLY suggestion I have.

Justmary

Monday, August 19, 2002 - 01:24 pm EditMoveDeleteIP
OH happy day! This morning I downloaded REalOne and now i have the feeds again! I had been using RP8. RealOne did overwrite RP8, and it took me about 90 minutes to downolad, install, open, crash, reboot and open again, but finally success. It opened perfectly without having to go through any backdoor links, just be clickingon the RealOne icon and then choosing to play the BB feed.

I haven't closed the program and tried to open it again, so tomorrow I might be crying again if i can't get the feed, but so far, so good.

So if you've got Win 98 and RP8 and can't get feeds, try moving on up to RealOne.

Sunrisedd

Monday, August 19, 2002 - 01:58 pm EditMoveDeleteIP
Ryan, are your computers PC's or Mac's?

Cwoody222

Monday, August 19, 2002 - 05:16 pm EditMoveDeleteIP
Attn SanFranJoshFan:

I'm dying here in Mac OS 9!

Can you try to help me get my Replayer to work in Classic mode?

I can get an Internet connection in Classic by disabling the Extension for my DSL PPPoE Dialer program.

So...IE and stuff works. But...Real Player can't detect my connection.

Do you have to do anything special???

Aria

Monday, August 19, 2002 - 06:24 pm EditMoveDeleteIP
I called Real again today to complain. I got a girl named Sherry who told me that the problem is only with RealPlayer 8 for Mac & PC's. She also assured me that they ARE working to solve the problem and that they don't know when it will be fixed.

She also gave me one month free. I would rather have the feeds but a month free is better than nothing. Also, this way if I do decide to cancel I won't have to go looking for a refund for this month.

Sanfranjoshfan

Monday, August 19, 2002 - 06:24 pm EditMoveDeleteIP
Cwoody222 -

It sounds like your setup is different than mine. I got my DSL line about three years ago when they offered a static IP address. (I just turn on my computer and I am already connected to the internet and I don't have to run any dilaer type software to sign on.) After DSL became popular they stopped offering that type of connection to new subscribers, but they didn't take it away from those of us that had it already.

My point is that when you said:

"I can get an Internet connection in Classic by disabling the Extension for my DSL PPPoE Dialer program."

It sounds like your connection is different to mine. I just launch RealPlayer8 which automatically launches Classic mode, and then Realplayer8 opens and it just works. I don't think I've ever had to configure my Classic OS9 to run over the internet...I am already connected to the internet in OSX before Classic OS9 is even launched.

I think last year's BB2 was the first time that I used RealPlayer8 in OS9 Classic mode (from within OSX). I do remember that, at the time, I expected there to be connection issues running an internet application in Classic mode while I was connected to the internet in OSX....but it just worked seamlessly and flawlessly. I was very pleasantly surprised.

I don't know what else to tell you.

:-(

Sanfranjoshfan

Monday, August 19, 2002 - 06:29 pm EditMoveDeleteIP
Aria - " I got a girl named Sherry who told me that the problem is only with RealPlayer 8 for Mac & PC's."

Sherry lied to you. The BB3 feeds stopped working for ALL Mac OSX RealOne players, also. There is a popup window on real.com for Mac users to tell you to try the new beta OSX RealOne player. (I assume that it's a cookie driven ad that only pops up when the site recognizes that you are using OSX.)

That Mac OSX player worked fine for me until Thursday night...it stopped working then for all OSX users and hasn't worked for ANY of us since.

Aria

Monday, August 19, 2002 - 06:58 pm EditMoveDeleteIP
Sanfran,

I am not surprised that she lied. When I called on Friday a guy named Nathan assured me that they would have the problem fixed by the end of the day. LOL!

At least they haven't tried to tell me some of the other lies I have seen here. They both admitted freely that it was their problem and that there is nothing I can do to remedy the situation but wait. Sherry did say to me that the problem started on Thurdsay night after the show cuz of the # of people logging on. Well the timing seems right but the excuse? Sounds stupid to me.

They did recommend enabling my cookies, clearing the cache and old cookies. Which like everyone else I have done umpteen times.

I am really disappointed not to have the feeds but happy that I am not paying either. I am waiting to see if the feeds magically start working again after Sheryl Crowe performs tomorrow. Maybe they are hoping to lighten the load by not having us able to log in?

Cwoody222

Monday, August 19, 2002 - 07:10 pm EditMoveDeleteIP
Sanfran:

Thanks for the help anyway. Yea, our DSL accounts are different.

During the BB2 feeds I actually bought OS X. I was thrilled...until I couldn't get ANY Internet connection to Classic apps.

Someone helpful told me about turning off one single extension and that helped...IE could now see my connection! :)

Unfortunately Realplayer was (and still is) not that lucky.

I'm sure I'm missing something really easy but it's been a year and I haven't found it.

I thought RealOne beta would be the end of my frustrations...guess not.


P.S. Anyone else get the CBS.com email for tomorrow's "Shery Crow" performance.

What a bunch of fools - they can't even spell her name right IN THE SUBJECT LINE! No wonder we're still having problems...

Fuddyduddy

Monday, August 19, 2002 - 07:39 pm EditMoveDeleteIP
Aria - " I got a girl named Sherry who told me that the problem is only with RealPlayer 8 for Mac & PC's."

Oh my Gosh!!! They are in la la land! In a post in another thread, I noted that the guy I talked with insisted that I COULD download Realplayer 8 for my Mac OSX!!!!

Told him I didn't want Realplayer 8, I wanted my Realone beta version to work again. I finally asked him if he was familiar with Macs.

(He had no sense of humor) And mine has worn mighty thin!!

I cancelled.

Sunrisedd

Tuesday, August 20, 2002 - 08:51 am EditMoveDeleteIP
(I am a Mac user)
Ok,called Real Player again, this time a tech named Amy told me everything was fixed (I knew better) but I let her do her job :-p and she walked me through signing in. Of course the loop was still there. So, she said I would have to be transferred to a tech with Mac experience. That Tech refused to be connected. Amy came back on the line and said she was wrong the problem is not fixed. It should be soon (haha,heard that before). I let her know that, we are talking about Real Player techs in TVClubhouse using their names and our biggest complaint is the Techs not being informed and this wastes her time and ours. But, we also tell each other not to take out our frustrations on the Techs. She laughed and she also was 'ready to go' due to not being informed by Real Player.

So,to make a long story short,they are still fixing the problem. :(

Cwoody222

Tuesday, August 20, 2002 - 09:09 am EditMoveDeleteIP
I read an AP article dated today that says Real released a NEW version of RealOne for Windows today.

Might help some ppl. to download it...I don't know.

I'm on a Win machine now so I can't tell if Mac browsers are going to suggest a new version...current version is 1.0b1. Apple.com doesn't list a change.

Anyway, just for kicks, here's the article. Let us know if any users (pls specify Mac or PC) have luck with the new download:


RealNetworks Launches New Software

By HELEN JUNG
AP Business Writer

SEATTLE (AP) — RealNetworks Inc. was to release a new version of its Internet media-playing software that lets users burn music onto compact discs, watch digital videos and play most audio and video — even if it's programmed in a competitor's format.

The company also planned to announce its fourth major subscription service for consumers, RadioPass, which offers access to thousands of Internet radio stations for a monthly fee.

The company's subscription services, which provide about 25 percent of its revenue, have been a bright spot as other parts of its business have sagged with the soft economy.

RealNetworks' latest version of RealOnePlayer software builds on the company's ``Helix'' initiative, which was announced in July. At that time, RealNetworks announced new technology that allows companies or others wanting to broadcast programs over the Internet to send it in a single format and still reach most computer users — even if users rely on audio and video software from competitors Microsoft Corp. and Apple Computer.

Tuesday's announcement concerns the computer users. Now, on their end, they can use a single program — RealOnePlayer — to view almost any broadcaster's program, regardless of the technology format the broadcaster chooses.

This ``universal'' media-playing feature is only available to those who subscribe to either the new RadioPass subscription or RealNetworks' SuperPass service, which offers news, entertainment and other exclusive content service for $9.95 a month. RealNetworks also offers a free version of the new RealOnePlayer that excludes the feature.

The announcements come as cross-town rival Microsoft prepares to launch the latest version of its new Windows Media Technologies software in September.

The Redmond software empire has steadily gained market share — offering a free product that comes with its dominant Windows operating system software — and made significant improvements over the years to its media-playing software, analysts said.

Some wonder whether RealNetworks is feeling the pressure.

``You can see they've got to do something and they've got to do something big and they have to do it fast,'' said Josh Bernoff, principal analyst for Forrester Research. ``I think you do have to look at it through the lens of what options does this company have left.''

He added that the new player likely won't draw new subscribers, but will help keep the current 750,000-plus subscribers happy.

And RealNetworks may find success in acting more and more like a cable company, where it combines technology with programming that people can't find anywhere else.

``They're really amping the whole subscription model,'' said John Fletcher, associate analyst for Kagan World Media. ``They're definitely leading the marketplace in turning the Internet into a more cable-like environment.''