Kapow | Monday, September 23, 2002 - 07:40 pm     I plan to call RealOne and cancel, but I wanted to see if that is the best way to handle it or if other shortcuts are easier. By the way, thanks for posting the Real phone numbers.... |
Lyn | Monday, September 23, 2002 - 09:07 pm     Honestly, what I did after getting CONTINUOUSLY DISCONNECTED by the automated phone thing when I followed the "proper proceedure" for cancelling was: Call Customer Support: 1-888-768-3248 Press option: 2 Press option: 2 (again) Tell the person that you'd like to cancel your Real Player feeds. When he tells you its not his/her department tell him you keep getting disconnected by their automated phone thing and his/hers is the only option that works. That's the ONLY way I could get Real Player cancelled today. Oh, and make sure to ask for an email stating that your account is cancelled |
Lyn | Monday, September 23, 2002 - 09:09 pm     BTW I hope the above doesn't sound crabby, I'm just trying to save you the frustration I had this morning. |
Frogichik | Wednesday, September 25, 2002 - 01:45 pm     They were really nice and cancellation was very easy. They didn't ask why I was cancelling or try to offer me something to stay. In fact, they told me I accidently signed up twice and they were going to refund my money. |
Indybarb | Thursday, September 26, 2002 - 06:14 am     cancelled this morning.....no problem....got through easily and the guy was very pleasant |
Mckryan | Thursday, September 26, 2002 - 12:04 pm     I just cancelled as well. They asked why and I told them I just got it for BB3. They did try to offer me a free month, but I declined. She couldn't have been any more pleasant taking care of things. |