Archive through August 18, 2002
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): BB on the Mac: Archive through August 18, 2002

Bastable

Saturday, August 17, 2002 - 02:03 pm EditMoveDeleteIP
I AM getting the sign-in loop for RealPlayer 8 in OS 9. Any suggestions?

Draheid

Saturday, August 17, 2002 - 02:11 pm EditMoveDeleteIP
Bastable: Are you still checking here ... if so, have you tried removing the 'settings' file for RealPlayer in your system folder and see if RealPlayer will re-initialize the file ...

PS: If this doesn't work, can you 'CHAT' and maybe we could get on there and try to work on this?!?

Bastable

Saturday, August 17, 2002 - 02:45 pm EditMoveDeleteIP
I'm still checking on this thread, and it's still not working! Sadly, there is no "Settings" file or RealPlayer folder in my System folder for OS 9. Are you sure that's the name of the file?

I'm on chat now, should you be around.

Sanfranjoshfan

Saturday, August 17, 2002 - 03:07 pm EditMoveDeleteIP
Bastable - maybe Draheid means your realmedia preferences file(s) in your System Folder's Preferences folder.

I really can't help....my realplayer8 has workded fine in OS9 and I don't want to touch anything to test anything....it could go whacko on me, and right now it's all I have.

Bastable

Saturday, August 17, 2002 - 03:15 pm EditMoveDeleteIP
Grrrr.

Has ANYONE had trouble with a log-in loop with RealPlayer 8 in OS 9, and if so, what did you do to get past it?

Thanks!

Jesse

Saturday, August 17, 2002 - 03:24 pm EditMoveDeleteIP
Bastable . . . I'm on OS 9.5 and RealPlayer Basic 8 and have been having the same loop problem as you since two nights ago . . . it doesn't seem to be a platform issue as there are PC people and Mac users having this problem . . . all of the BB3 boards are talking about the problem so it must be wide spread. I've taken all the steps you have and nothing changed . . . it is a RealPlayer problem.

Jesse

Saturday, August 17, 2002 - 04:20 pm EditMoveDeleteIP
P.S. If you do figure a way to get connected, please post it here to clue me in . . . thanks.

Cwoody222

Saturday, August 17, 2002 - 06:31 pm EditMoveDeleteIP
I can watch the cams with RP8 in OS 9. As soon as they went out in OS X on Thurs. night I went into OS 9 and it worked. Never went down.

I have no idea why - guess I'm lucky.

My Windows works just fine, too.

But...that doesn't mean the problem is ONLY happening to OS X people. But, I do think ALL OS X people are affected.

All OS X people are affected but not all affected people are OS X people. That makes sense?

Anyway...it's a problem with Real Network's and/or CBS's authentication servers. They know about the problem and are working on it...slowly...

As much as this sounds bad - don't waste your time trying to fix it on your end - you won't.

Bastable

Saturday, August 17, 2002 - 06:37 pm EditMoveDeleteIP
The latest breakthrough is now I can access two different screens that tell me to log in to access BB3. Neither work, but it's fun to be tantalized.

I'm going to jump a plane to Seattle and knock some of those slacker heads together.

Sunriverose

Saturday, August 17, 2002 - 06:43 pm EditMoveDeleteIP
Despite numerous conversations with Real (who blame CBS) I have had no live feeds for about 5 days now. The Refund the have offered is something like 30-40 cents per day. Hell, that won't pay for one of my stinking tranquilizers.
and, uh that's a big LOL :) No trankies in this house.

Fuddyduddy

Saturday, August 17, 2002 - 07:15 pm EditMoveDeleteIP
But what if they had to refund to ALL of us without feed access at this time? It would be a ••••• for someone, no?

Wish I could get to the CEO.......he's probably out somewhere dumping all his shares in the company!!

Sunrisedd

Saturday, August 17, 2002 - 09:58 pm EditMoveDeleteIP
I am on a Mac, and I WANT MY LIVE FEEDS BACK THAT I PAID FOR !!! :(

Bastable

Saturday, August 17, 2002 - 10:24 pm EditMoveDeleteIP
Call Real! Hassle them! Use the 888 number and make them pay over and over! Money talks, and the more we complain, the faster they will act.

What makes me the angriest is THEY WERE WORKING FINE!!! Why did they fiddle with them? They really have no idea what they're doing!!! Total amateurs!

Sunrisedd

Saturday, August 17, 2002 - 11:35 pm EditMoveDeleteIP
True, Bastable, I have called the 888 number and will continue to do so :)

Cwoody222

Sunday, August 18, 2002 - 06:47 am EditMoveDeleteIP
Cool - I didn't know Cust. Serv. was open on weekends. They are. Only Tech. Support is closed (and is not tollfree anyway). Here's the # 888-768-3248

I just called but it was too early PST - weren't open yet.

I also got two responses via email. I'll post them below. One is not helpful. One sorta is. I should note - I did NOT try to delete cookies, etc. Since I highly doubt it will work I don't want to take the chance of losing my access in OS 9 with RealPlayer 8.

Here's the responses:


I sincerely apologize for my previous response. Yes, as you have
understood correctly, the problem you are experiencing is due to a temporary
Technical difficulty with the sign-in service. Please try accessing the
premium contents and features at a later time and check. If you still
experience the problem, follow the steps given below:

Step A: Clear Temporary Internet files.

1. Open the MSIE browser.
2. Choose the "File" menu.
3. Under the "File" menu, choose "Preferences".
4. Click on the "Advanced".
5. Click on "Empty cache" in the "Cache" section.
6. Click OK.

Step B: Remove RealOne cookies.

1. Close RealOne Player for OS X.
2. Click on the Apple menu.
3. Click on the 'Sherlock' option and enter 'Cookies.txt'. This will
search for the file. Once the file is found. Delete the same.

other one:


My name is Sowmya. I am a RealNetworks Technical Support Engineer and
will be interacting with you on the problem you are reporting.

I apologize for the difficulty you are experiencing.

I understand that when you try to signin to access BigBrother feeds,
you are prompted to sign in repeatedly.

The problem you are experiencing is due to a temporary Technical
difficulty with the sign-in service. Concerned engineers are actively working
to resolve the issue and it will be resolved at the earliest.

We suggest you try accessing BigBrother feeds at a later time and check
if the problem persists. As a workaround, I suggest you search for the
cookies.txt file on your computer and delete the file if you have not
done this.

After deleting the file, please try signing in and check if the issue
persists.

Please feel free to contact us again if you need any assistance.

Johnnydollar

Sunday, August 18, 2002 - 07:38 am EditMoveDeleteIP
"Click on the 'Sherlock' option and enter 'Cookies.txt'. This will
search for the file. Once the file is found. Delete the same. "

More useless "tech support" from Real. ARGHHH!

Cwoody222

Sunday, August 18, 2002 - 09:02 am EditMoveDeleteIP
Tell me about it...especially since he gave me OS 9 help when they don't even make RealOne for OS 9.

But these "tech support" people are obviously off in some far away land somewhere...what can we expect, really...
*sigh*

Prezli

Sunday, August 18, 2002 - 09:05 am EditMoveDeleteIP
I am still able to get on with a Mac by cutting and pasting any of these URLS into my browser:

camera 1 http://start.real.com/rd?pid=bb3&url=bb3_1_cw.smil
camera 2 http://start.real.com/rd?pid=bb3&url=bb3_2.smil&rpcontexturl=_keep
camera 3 http://start.real.com/rd?pid=bb3&url=bb3_3.smil&rpcontexturl=_keep
Camera 4
http://start.real.com/rd?pid=bb3&url=bb3_4.smil&rpcontexturl=_keep
Quad
http://start.real.com/rd?pid=bb3&url=bb3_quad.smil&rpcontexturl=_keep

Therlin

Sunday, August 18, 2002 - 09:08 am EditMoveDeleteIP
A lot of companies contract with call centers in India. Why? I never understood it, cheap labor I suppose.

Often a telemarketer will call you at home at night and guess what, the person calling you is in India - they are trained to speak with a neutral American accent. For real. I'm not making this up.

Bastable

Sunday, August 18, 2002 - 09:20 am EditMoveDeleteIP
Thanks, Prezli, but those links don't work for those of us with authentication problems. I'm very glad that you put them here, though; I will use them when Real fixes the problem.

Prezli

Sunday, August 18, 2002 - 09:23 am EditMoveDeleteIP
I have real player 10 but when I switch back to real player 8 those feeds work for me. They do not work on real player 10. My upgraded viewer is useless! Have you tried the older version?

Bastable

Sunday, August 18, 2002 - 09:35 am EditMoveDeleteIP
Yes, Prezli, we have. You might want to go back in the thread a little and get an idea of what the trouble is. But thanks for the links!

Fuddyduddy

Sunday, August 18, 2002 - 10:25 am EditMoveDeleteIP
Just spoke with a customer support person (Michael) and he said he had been watching the other night and HIS feed went down and he couldn't log back in!

Actually, you can get to tech support by the toll free number, just ask the customer support person to patch you through. (at least they have done that with me)

I asked him for the email address for the president of the company...I WANT TO COMPLAIN!!!!

Incidentally, when calling a while ago I thought I would hit the number which gave info on "how to log into RealOne, etc.) the canned instructions came forth...not one word about the "temporary" problem.....I told Michael they need to change this, as well as put something out there where it is really noticeable that they acknowledge the snafu!!!

Sanfranjoshfan

Sunday, August 18, 2002 - 10:32 am EditMoveDeleteIP
I have a feeling that they don't want to post a technical problems notice, because if they do, then the people they are trying to sell their crappy service to won't sign up....probably other content providers (like CBS, CNN, etc) do not feel comfortable seeing a notice stating that there are problems.

As long as it's just random users that can't connect, the new customers and the new potential content providers don't know how screwed up Real is.

Just my angry 2¢...

Therlin

Sunday, August 18, 2002 - 10:40 am EditMoveDeleteIP
It's not random users - it's all OS X users as far as I can tell.