Archive through August 18, 2002
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TV ClubHouse: Archive: USA 2002: All Things Technical for BB 2002 (computer stuff): Am I the only one having trouble with the live feeds tonight?: Archive through August 18, 2002

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Saturday, August 17, 2002 - 10:16 pm EditMoveDeleteIP
I've been using Draheid's links all day. They've been working great for me, both audio and video. I haven't turned them off since sometime last night. Maybe that's why it's still working for me.

Flyonthwall

Saturday, August 17, 2002 - 10:20 pm EditMoveDeleteIP
Draheid, your links work great! Thanks for all your work and suggestions!

Of course after I complained they started working fine! LOL

BTW, all your tips have worked and helped out so much and I for one really apprecite everything you have offered as help!
You're the best!

Aria

Saturday, August 17, 2002 - 10:24 pm EditMoveDeleteIP
Thanks Draheid, I tried your links yesterday and again tonight but they just don't work.

I have literally gone through my computer and deleted every Real cookie x5. I changed my user ID and password at Real. Nothing works.

Fuddyduddy

Saturday, August 17, 2002 - 10:25 pm EditMoveDeleteIP
Aria, see my post at 10:19 a.m. Saturday morning. (top of this page, I think)

I really do believe it is the fault of CBS at this point...but then again, the Real folks could be giving me and others the royal runaround!

I am livid......

and wish I had the courage to go into OS9 and download realplayer 8 . It seems to work for SanFran.

Bastable

Saturday, August 17, 2002 - 10:27 pm EditMoveDeleteIP
Folks,

When you post advice or one of those gloating "Gee, I have feeds, why don't you?" messages, please specify whether you're Mac or PC so that they can be of maximum use for everybody.

Aria

Saturday, August 17, 2002 - 10:30 pm EditMoveDeleteIP
I can commiserate with your frustration Fuddyduddy! I just finished sending yet another email to CBS complaining. I am now going to hunt down that Arnold Shapiro site and email him too!

I called Real on Friday and they said that there wasn't anything I could do to remedy the problem except delete my cookies & Cache in anticipation of the problem being fixed.

I am livid too!

Fly - I'm glad to see you are feeling better and that you have the feeds to enjoy! I am green with envy!

Bastable

Saturday, August 17, 2002 - 10:33 pm EditMoveDeleteIP
Fuddyduddy, it doesnt' work for everyone. My RealPlayer 8 stopped working when my RealOne did.

It has everything to do with the authentication that your computer remembers. The software really isn't the issue. The snafu (as many of us know) is that we're always being sent back to the same "please sign in" page, and when we get the key, something about it doesn't remember the combination to let us in. So it goes around and and around.

Real has to fix the key. How hard could it be? And the biggest question of all: If it was working JUST FINE earlier this week, why did they change it? They have no idea what they're doing. Amateurs, as Josh would say, "clearly."

Wannabb3

Saturday, August 17, 2002 - 10:33 pm EditMoveDeleteIP
I am using PC and it does not matter what version of real anyone is using.....If you are stuck in loop-land it looks like there is NOTHING you or I am doing wrong......they NEED to fix it soon!!!!!

Biggusbrotherus

Saturday, August 17, 2002 - 10:41 pm EditMoveDeleteIP
[I'm on a Mac, OS 8.6, RP 8.]

I, too, thank the stars for thoughtful folk like Draheid who've tried everything except voodoo (or maybe you have ;-) to help those of us screwed over by Real. However, the links Draheid provides simply don't work for me. I've even tried fiddling with the URLs; no dice.

Bastable

Saturday, August 17, 2002 - 10:44 pm EditMoveDeleteIP
Same here, Biggusbrotherus. You just can't get into those links without authentication. Draheid's banquet has been lavished on people without mouths.

Draheid

Saturday, August 17, 2002 - 10:44 pm EditMoveDeleteIP
Wannabb3: Please check this information

Sunrisedd

Saturday, August 17, 2002 - 10:55 pm EditMoveDeleteIP
Again, Draheid :), thanks for caring.
I have a Mac and nothing But Real Player fixinfg the problem will help. They told me this on the phone, *snifles* I'll be fine one day *snifles more*

Peaceful

Saturday, August 17, 2002 - 11:01 pm EditMoveDeleteIP
Biggusbrotherus-I've been reading your post all day. We are in the same boat. I have imac, OS9,RP8.
I've tried everything. Deleating cookies,cache,going into the HD system folder and deleating rp preferences,downloading a new realplayer,trying every link given. Nothing has worked! It has to be a problem only real or cbs can fix. I sat on hold for half an hour today with customer service before finally hanging up. I'm so mad. They could at least post a message on the real and cbs sites confirming the problem. I would like to believe they are truly working on this. Also,they have a huge ad trying to get more people to sign up because of the Sheryl Crow concert when half the customers they already have don't have feeds. WTF This is such bs!! :( We're missing out on watching the best weekend of bb so far. :(

Thank goodness for the lf posters. I'm so grateful for their kindness.

Draheid,thank you for all you help. You are truly kind for trying to help us all out. I've tried all your suggestions without luck but I so appreciate your time and effort. Thank you.:)

Biggusbrotherus

Saturday, August 17, 2002 - 11:01 pm EditMoveDeleteIP
Sunrisedd: That's precisely what I was told by Real, that nothing could be done on my end. Period. It was purely a Real problem that needed to be solved. The tech told me that if people are suddenly able to fix things so that they get the feeds after interruption, then it has nothing to do with Real's authentication troubles and is/was a separate problem entirely.

Tweepee

Saturday, August 17, 2002 - 11:06 pm EditMoveDeleteIP
Folks:

Here are the work numbers of two more CBS people we should contact about the broken promise of 24/7 feeds. They are both responsible for public relations (i.e. talking to the media) for Big Brother.

If one of the Mods or another higher-up at this site (after all, this is an element of the media) were to call and demand "a comment" about the fact that since Tuesday so many of us have been without the feeds that we paid for, we may be able to change things.

And if anyone knows any e-mail addresses of friends at newspapers or magazines, complain! CBS absolutely HATES negative publicity, and they don't want to look like they're cheating people. Threaten a revolt and you'll get things moving a lot faster than plugging complaints into that useless Feedback form at CBS.com.

These numbers were current as of a few months ago. Dial away, TVCH masters!

Diane Ekeblad (LA) 323/575-2029.

Nancy Carr (LA) 323/575-2028

Fuddyduddy

Saturday, August 17, 2002 - 11:25 pm EditMoveDeleteIP
Don't you just love this? After calling them 5 times over the last 3 days and emailing them and emailing CBS and fussing at Real for not putting something up where we could find their explanation for their ineptitude....I find this, after linking to I don't know how many places:

This, in answer to question, why can't I log in?


Why can't I log in to RealOne Player?

We are currently having some technical difficulties.

Please try loggin in again in a few moments.


Thank you for contacting RealNetworks Support.

Sunrisedd

Sunday, August 18, 2002 - 12:02 am EditMoveDeleteIP
Haha, a few minutes, Best laugh I have had all day :-d

Sunrisedd

Sunday, August 18, 2002 - 12:02 am EditMoveDeleteIP
Haha, a few minutes, Best laugh I have had all day :-d

Peaceful

Sunday, August 18, 2002 - 11:38 am EditMoveDeleteIP
Mod,
Is it possible to link this thread and the thread titled "Is anyone else still having problems with the feeds"? I just figured maybe you don't want another big thread starting up on the same topic. Thank you! :)

Moderator

Sunday, August 18, 2002 - 11:53 am EditMoveDeleteIP
bump

Peaceful

Sunday, August 18, 2002 - 12:05 pm EditMoveDeleteIP
I didn't think we'd be moved off the bb board.:(
A lot of people won't see the thread if its over here. :( pouting

Aria

Sunday, August 18, 2002 - 12:15 pm EditMoveDeleteIP
Don't worry Peaceful, someone will come along and open a new one over there. It's the nature of the beast.

BTW, still no luck with my feed here either. I am taking the rest of the day off from this fiasco. It is a beautiful day here and I am determined to go out and enjoy it!

Good Luck everyone.

Dreamerbb3

Sunday, August 18, 2002 - 05:26 pm EditMoveDeleteIP
I had the same problem as every PC user has had. I was feedless for over 41 hours. Yes I had called Real a gazillion times. In fact I took screencaps of the messages I was getting trying to access feeds. Here is the link if you would like to look:http://www.picturetrail.com/dreamerbb3/1083542
I posted this on another board~ I'll post it here to~I guess I kept trying to sign in at the wrong place~ Real never did tell where exactly to sign in~
I read a post by mac user and was debating on whether or not to uninstall realone player (for the 10th time) and install realplayer 8. I went to Real.com and seached for Realplayer 8 and received over 200 hits with not one Realplayer 8 download. Anyways I noticed in the left hand column "top listings". I clicked on Goldpass link. Once the page loaded I noticed that in beige letters at the top it said sign out. I clicked on it and received some type of real message. After I signed out, next to the sign up tab there is "sign in" in bright green letters~ I clicked on it, signed it, pressed the play button on my realone player and tada~it works~ I wish Real tech and customer service would tell paying subscribers where the "REAL" sign in, sign out screen is located~

Let me know if it works for ya~
Here is the link~

http://realguide.real.com/goldpass/

I called Realone and they are thrilled~

Justmary

Sunday, August 18, 2002 - 05:45 pm EditMoveDeleteIP
Didn't work for me. :( then again, i'm trying to use RP8, which may make a difference.

Cwoody222

Sunday, August 18, 2002 - 06:43 pm EditMoveDeleteIP
Me neither :(

Mac user. Never lost my RP8 access in OS9, still haven't got my RO access in OSX.