What page do you use to log in to the feeds?
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TV ClubHouse: Archive: Archives One: What page do you use to log in to the feeds?
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Archive through August 18, 2002 25   08/18 10:09pm

Fuddyduddy

Sunday, August 18, 2002 - 10:40 pm EditMoveDeleteIP
Bastable: thank you so much for your response to my post. I am so computer illiterate that I should not be sitting here even trying to make sense of all these urls and why some work and why some don't!

All I know is, that once I called support and was complaining about how bad my feeds were and how I had to type in the urls for each camera and that the buttons didn't work, the rep told me I was using urls for the PC!!, not the Mac OS X (LOL)

He walked me through the CBS site, told me where to click, then I clicked on 24/7 live feeds on the site, then realone opened, I logged in with password, and the page dropped down from CBS for me to click which camera feeds I wanted. I never had to log in again.

Now I wish I could log in somewhere!!!! A mental institution is my next stop, I think!!

Krossd

Monday, August 19, 2002 - 12:45 am EditMoveDeleteIP
That must be it SanFran, I am not on Gold Pass, and not on Real 8. Sorry (I wasn't aware that it made a difference).

Sanfranjoshfan

Monday, August 19, 2002 - 12:50 am EditMoveDeleteIP
Krossd -

I am not on GoldPass either. I just have the BB3 only deal for $24.95. Is this what you have?

I also am trying to get this to work on RealOne for Mac OSX. Is this what you are using?

Peaceful

Monday, August 19, 2002 - 01:20 am EditMoveDeleteIP
Do you guys think that this will get fixed or are they just bsing us? If they have no intention of fixing it,then I want to know. I don't want to deal with this calling ,trying a million different things on my computer crap. I just want to know because then I'll just accept it and get my money back. I will be terribly upset though and not be a return customer next year. I have been three years in a row, but its been five days now. I don't understand what the hold up is. I was so addicted to watching the feeds. This was the best bb yet and they went out at the worst possible time. I'm not taking my chances on getting addicted again next year, only to have them go out again like this. If they don't fix this soon,not only will they loss money this year but they'll loss repeat customers next year.

Fuddyduddy

Monday, August 19, 2002 - 01:21 am EditMoveDeleteIP
Please, Krossd!!! Tell SanFran , me and countless other MAC OSX users if you are using RealOne for Mac OSX.

I have tried to follow your prompts as Sanfran has, and it doesn't seem to work...but perhaps we are going to the wrong site to begin with.

Real.com shows (advertises) the Realone player for Mac OSX.for downloading.There is no log-in-log-out capability there. Are you sure that's the site you went to?

I don't have Gold Pass....just the BB3 deal like Sanfran.

Krossd

Monday, August 19, 2002 - 08:42 am EditMoveDeleteIP
No I am not using that system, that is why I apologised. You can't go to the real.com site and sign (and out) in because you use a different system? I didn't know that. So I will bow out of this. Sorry again guys.

Fuddyduddy

Monday, August 19, 2002 - 11:41 am EditMoveDeleteIP
Just talked to customer support again......this is getting old!! (Ray was his name) Not quite as sympathetic as others have been.

After going around in circles with him, I had to tell him to ask for my account id because I wanted this call logged in also!

He said unless I cleared cookies from IE browser and .txt file from Realone stuff, I would not be able to get back in even if things got fixed....which he has no idea of when this will be. He blames CBS servers.

I am so weary of this....I went ahead and cleared these things....(I think)LOL and still could not get in.

I am calling later this p.m. or early tonight and cancelling.

RATS!!!!!!!

P.S. Incidentally, my undying thanks to those wonderful LFPosters!!! They can't be "on call" all the time, tho, so I do sneak over to the Joker's site and read their updates. There are some pretty good detailed ones there.

But I haven't seen ANY site better than this for info, design, and family members. BBFan Club is fantastic!!

Fuddyduddy

Monday, August 19, 2002 - 11:43 am EditMoveDeleteIP
Goodness!! I meant to say, TV Clubhouse is the best!!!

Peaceful

Monday, August 19, 2002 - 12:13 pm EditMoveDeleteIP
If you guys go read the technical board,you can see mine and others latest post on this subject. I highly suggest calling and getting a full refund today before too many start calling. Otherwise,you may not get the full amount back. We deserve the full amount for the crap we've been put through since thursday. :) :(

Nurdreams

Monday, August 19, 2002 - 12:15 pm EditMoveDeleteIP
Although I a W2K user........I have a question to those that haven't been able to get Real to work. If you have tried to uninstall and reinstall, did you check and make sure that the folder that real was installed to has been completely deleted? Sometimes when I uninstall a program it leaves the folder with some files in it.(Even if I tell it to remove all files). I ran into this problem with an anti-virus program. After I deleted the folder then it let me reinstall the program and all worked fine.

If this has been tried please ignore this post.

Strkaholic

Monday, August 19, 2002 - 12:16 pm EditMoveDeleteIP
I have the same problem everyone else is having with real player and I litterally had to sign in and out of RP 4 times before it worked. I did it through the Help Menu. I hope you can all get it working soon, I would go nuts without them.

Ryn

Monday, August 19, 2002 - 12:19 pm EditMoveDeleteIP
I have 3 computers running Real....

2 never had a problem, but Friday one had the login problem.

Before I did this realplayer was closed.

My solution was to go to real.com - then I logged into my account.

Then i immediatly went to the CBS site and loaded the live feeds via the big brother page.

I then had to log in again, but this time instead of crashing, the feeds started.

thats the ONLY suggestion I have.

btw - the phone numbers for REAL are located in the technical discussion area where most of these issues are being discussed.

Fuddyduddy

Monday, August 19, 2002 - 12:19 pm EditMoveDeleteIP
For those only checking this thread, see Peaceful's post over in the technical board..the thread is "BB on the Mac", but it may as well apply to PC users too.

(Sorry, I don't know how to do the link the way it's done on this board. I looked, found the instructions, but am too brain weary to attempt it)

Bastable

Monday, August 19, 2002 - 12:52 pm EditMoveDeleteIP
I have been begging them to re-implement the old system. It was working last week, so why was it changed?

My operator said people were stealing the feeds, so the system was changed. Now lot of people are locked out. And they're cancelling their accounts.

Congratulations, Real. You're managing to lose the money you were getting because you were obsessed about the money you weren't getting.

I urge everyone to call Real and beg them to put the old system back in place until they are SURE their new system will work for all subscribers!

This is so unfair!!

Customer Support: 1-888-768-3248
Technical Support: 1-206-674-2680

Bigbrotherbelle

Monday, August 19, 2002 - 07:40 pm EditMoveDeleteIP
Can you try this link?
https://account.real.com/login/signin.rnx?mediadefault=http://start.real.com/gp_only/ram.rxml?pid=bb3&url=bb3_quad.smil&browserdefault=&pcontrol=

What this does for me is open up a sign in page in my RealOne player, which I was able to use to sign in successfully.

Also, I have a PC and am using XP.

Draheid

Monday, August 19, 2002 - 07:45 pm EditMoveDeleteIP
Bigbrotherbelle: Your link looks like this:
BigBrotherBelle

FYI: PC P4-1.8Ghz/Win-XP/512MB/Cablemodem/RealONE Player.
Screen Res 1280x960 - 200% reduced with LViewPro. Original Image was 849x669 Reduced to 425x335 thus the slight distortion.

Draheid

Monday, August 19, 2002 - 07:51 pm EditMoveDeleteIP
Ok Bigbrotherbelle: After clicking the last link you posted above, I got the sign-on screen followed by the 'connecting...' screen and then an error message:

realerror

Bigbrotherbelle

Monday, August 19, 2002 - 07:59 pm EditMoveDeleteIP
Edit, ok give me a minute it was working.

Draheid

Monday, August 19, 2002 - 08:02 pm EditMoveDeleteIP
EDIT: Ok, I'll check in a couple minutes...and try again! :)

Bigbrotherbelle

Monday, August 19, 2002 - 08:25 pm EditMoveDeleteIP
Ok, sorry guys, I can't seem to format the link so that it works. I have a link in my browser history from last week when the RealOne player prompted us to all sign in. When I click on the link in my history window, it pops up RealOne with the sign in window and I can sign in successfully. However, when I try to copy the link it will not work. If anyone has any ideas I will be glad to help. I did replace all the "%2f" with the appropriate symbols. Any other ideas of how to get the link to ya'll? BTW this is exactly how my history window has the link:

ram.rxml?pid=bb3_live&url=quad_200.rm&browserdefault=&pcontrol=https://account.real.com/login/signin.rnx?mediadefault=http://start.real.com/gp_only/ram.rxml?pid=bb3_live&url=quad_200.rm&browserdefault=&pcontrol=

Draheid

Monday, August 19, 2002 - 08:30 pm EditMoveDeleteIP
Bigbrotherbelle: After you get the error message, have you tried one of the links I posted in the other thread?

My Links for Realplayer <--in case you don't have them! :) Thinking, once you've authenticated, the others should work?!?

Bigbrotherbelle

Monday, August 19, 2002 - 08:36 pm EditMoveDeleteIP
Thanks, I am able to connect to the feeds, but I was hoping to help out some of the others who aren't. BTW, thanks for your help checking out those links for me!

Luvsreality

Monday, August 19, 2002 - 08:37 pm EditMoveDeleteIP
Try using these URLs in your OnePlayer. I am running OS X, and have not had any time outs since I started using these links!! The first set are for DSL/Cable. The second set is for those using 56k modems. Good luck! You may have to enlarge your OnePlayer screen after it pops up.


http://start.real.com/rd?pid=bb3_live&url=quad_200.rm
http://start.real.com/rd?pid=bb3_live&url=cam1_200.rm
http://start.real.com/rd?pid=bb3_live&url=cam2_200.rm
http://start.real.com/rd?pid=bb3_live&url=cam3_200.rm
http://start.real.com/rd?pid=bb3_live&url=cam4_200.rm

http://start.real.com/rd?pid=bb3_live&url=quad_80.rm
http://start.real.com/rd?pid=bb3_live&url=cam1_80.rm
http://start.real.com/rd?pid=bb3_live&url=cam2_80.rm
http://start.real.com/rd?pid=bb3_live&url=cam3_80.rm
http://start.real.com/rd?pid=bb3_live&url=cam4_80.rm

I found these links on the "All Things Technical Archive Through August 9th, near the bottom. The only thing I changed was I found it didn't work unless I added the http://.

Draheid

Monday, August 19, 2002 - 08:40 pm EditMoveDeleteIP
Luvsreality: If you put the address into RealONE directly WITHOUT the http:// it will keep the Web Browser from popping up on you.

See My Links for Realplayer for more information.

Sanfranjoshfan

Monday, August 19, 2002 - 08:46 pm EditMoveDeleteIP
Luvsreality - You are running OSX, but which player are you using....RealPlayer8 (in Classic mode) or the RealOne for OSX player?

As far as I have been able to tell, NOBODY running OSX can connect to the feeds using RealNetwork's only OSX version of RealPlayer (called "RealOne Player for Mac OSX")

Draheid

Monday, August 19, 2002 - 08:47 pm EditMoveDeleteIP
Luvsreality: Nevermind my last post ... I didn't read your message well enough to realize you were on a MAC ... much apologies.

Sanfranjoshfan

Monday, August 19, 2002 - 09:29 pm EditMoveDeleteIP
Draheid - When the OSX player was still working, your urls worked in my OSX player just fine....but I had to add a "rtsp://" in front of each one.

BUT....those urls died when the whole crash happened and they haven't work in the OSX player since....but they DO work in the Realplayer8 in Classic mode. (with the "http://")

In any case....those links are good....IF you can sign in. Otherwise, you just go to loop-land.

Sunriverose

Monday, August 19, 2002 - 11:27 pm EditMoveDeleteIP
Sorry to pop this to the top again, but I would really like to know if it is just those of us who have to use Real 8 who are having the problem.

My system will not support RealOne, so I went back to Real 8. I worked just fine for a few weeks and, now it's dead.

I have been in constant communication, both via telephone and email. Like I have said a few times, when I talk to them on the phone, they say it is CBS's fault. When I get email from them, they say that "they appreciate my patience" and that they hope to have the problem resolved soon.
No blaming CBS in the emails.

I wrote back today saying that they shouldn't "appreciate my patience", because I have completely run out of patience and there is no excuse for an internet service to take 5-6 days to fix a problem. I also told them that I am absolutely furious that I am not getting a service that I paid for. (sorry for the dangling whatever it is (participle?)

Anyway, thanks for listening, and thanks to all of you who do have feeds and keep us up to date.

And just so my basic q is not lost, is it only real 8 that is having a problem?

Fuddyduddy

Monday, August 19, 2002 - 11:38 pm EditMoveDeleteIP
Sunriverose: no, it is not just Real 8. It is happening with PC's and Macs. Especially the beta version of Realone for Mac OSX. (which I was using)

Others are able to use Realplayer 8 on some Macs. And obviously there are plenty of people who are getting coverage as we can see from Live Feeds and posting on the boards.

As best we can determine from posts here and on the Technical page, NO Mac OSX is working.

Some of us have cancelled the service. I did today, and will receive the full amount I paid for 3 months refunded.

You might want to go back and read the many posts here and over in Technical to give you an idea of the extent of the problem. I wish you luck in getting the feeds back soon!

Luvsreality

Tuesday, August 20, 2002 - 12:19 pm EditMoveDeleteIP
I am using the beta version of RealOne for OS X. I don't like the lack of features, but have decided that by using the URLs above and not having to deal with time outs every 30 minutes, it's worth the loss of the features. I created a doc for my desktop with the links seeing as there is no "favorites" menu. It does show you a list of the past locations you've been to, but sometines that means it won't show all the cameras or the quad cam. That's when I go to my dektop doc and cut and paste in the camera link I want.