Archive through August 18, 2002
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TV ClubHouse: Archive: Archives One: What page do you use to log in to the feeds?: Archive through August 18, 2002

Bastable

Sunday, August 18, 2002 - 02:18 pm EditMoveDeleteIP
Many of us are still unable to access the feeds. It's because when we sign in, Real is giving us files that are not properly authenticated.

One way to fix this may be using a different sign-in page, if such a page exists. If you use a page other than this one--

https://account.real.com/login/?pageurl=http%3a%2f%2frealguide.real.com%2fgoldpass%2f

--please paste the URL here so that the rest of us can give your page a try! Maybe the page YOU use will work for us. Thanks !

Mods: Please please please do not move this to the Technical folder, because the only people who use that are people who are already having problems. This thread is to help us know what WORKS, which is something regular users can answer. Thank you!

Jan

Sunday, August 18, 2002 - 02:24 pm EditMoveDeleteIP
I wish I could help but I use reloader. If it helps this is the quad address in my reloader but I don't think this is what you are looking for.

http://start.real.com/rd?pid=bb3&url=bb3_quad.smil&rpcontexturl=_keep


every other camera is the same except where it says quad you sub 1 or 2 or 3 or 4

Sanfranjoshfan

Sunday, August 18, 2002 - 02:29 pm EditMoveDeleteIP
Bastable - That makes sense to me, but for my Realplayer8 in OS9, I had the cookies set since the beginning...I have not had to log in since then (long before these authentication issues arose). I'd be afraid to even try to log in *now* with RealPlayer8, because if it was a "bad" login page, that could mess up the one feed access I have now.

Maybe if someone has recently REGAINED the lost feeds has a different sign in page url, they could come up with a different place to log in.

Wish I could be of more help to you. I still think it's all going to be a matter of Real/CBS having to fix things at their end, though.

Bastable

Sunday, August 18, 2002 - 02:29 pm EditMoveDeleteIP
Thanks, Jan. You're right; that's not what we need. We can't use links like yours until we're authenticated properly, so we're really need the LOGIN PAGE that you use... but thanks very much for lending a hand!

Lostintheglades

Sunday, August 18, 2002 - 02:41 pm EditMoveDeleteIP
I'm using reloads also but I went back to CBS.com and reloaded from the 24/7 feed option and it loaded fine.

http://www.cbs.com/primetime/bigbrother3/

Bastable

Sunday, August 18, 2002 - 02:49 pm EditMoveDeleteIP
Thanks, Lostintheglades, but that's another one of those reloader pages that only works if you're authentication is working. We're looking for the page people use to put in their username/e-mail address and their password.

Anyone have URLs that they use to manually sign in? We need new options to get that authentication.

Jan

Sunday, August 18, 2002 - 03:01 pm EditMoveDeleteIP
all I know is that for some reason I was forced to resign in a few days ago. Everytime I clicked on the sign that said click here to sign on..nothing happened. So finally I opened the web browser part and clicked on the live feed spot...then in the top left box (where the feed normally is) a CBs thing came up re the live feeds. I clicked on it although it did not look clickable and I actually got a dialogue box to sign in. I did so and all worked fine.

I never saw a URL though in the dialogue box. ..sorry I can't help more

Prezli

Sunday, August 18, 2002 - 03:05 pm EditMoveDeleteIP
Can you geet there from here? I can, I hope this helps.

http://realguide.real.com/?lang=en&loc=us&src=020717realhome_mac

Sanfranjoshfan

Sunday, August 18, 2002 - 03:10 pm EditMoveDeleteIP
Prezli - That did *start out* differently, but when it got to the list of various link feeds, I clicked one and it gave me the window to "click to sign in" and then it went to the endless loop again....at least for RealOne for OSX.

Prezli

Sunday, August 18, 2002 - 03:15 pm EditMoveDeleteIP
Sanfranjoshfan - I have real one and real eight which opens if you go back to classic enviroment. I switch back to classic and use real 8. Hope this helps.

Draheid

Sunday, August 18, 2002 - 03:24 pm EditMoveDeleteIP
As most have seen from me before, here is My Links for Realplayer

Once, last Thursday night (after I'd been watching for about 1 1/2 hours, when I changed cameras, it asked me to log-in again as they were working on the servers or something. After logging in successfully, I did not have any problems at all.

When others started having problems, I posted THIS MESSAGE about logging out and back in.

Hope it helps someone else.

PS. FWIW - I am running Win/XP on a P4-1.8Ghz/512MB Ram/Cablemodem/ZoneAlarm & Built-in XP Firewalls.

Sanfranjoshfan

Sunday, August 18, 2002 - 03:45 pm EditMoveDeleteIP
"Sanfranjoshfan - I have real one and real eight which opens if you go back to classic enviroment. I switch back to classic and use real 8. Hope this helps."

Prezli - I have the same....Real8 works in OSX'sclassic OS9, but RealOne ofr OSX stopped authenticating. (I prefer RealOne for the super quick loading aspect....Real8 loads slooooooow....)

Krossd

Sunday, August 18, 2002 - 04:05 pm EditMoveDeleteIP
Sanfran that is what happened to me too. Grrrr

What I did was to
log OUT of the site first,
then
logged in again


Real started and I didn't get the repeat of the window... just the proper box to enter e-mail and password. It worked fine since then. The only thing different was that Realone had that side pannel (to the right). I removed it.

So, trying going to the site sign in, then out,
then back in. Good Luck

Sanfranjoshfan

Sunday, August 18, 2002 - 05:56 pm EditMoveDeleteIP
Krossd - I don't know what you mean....when I get to the log in page, there is a link that says "log out" but when I click it, it just takes me back to the same log in page....if I just login, there I am stuck in the login loop.

Guiltyviewer

Sunday, August 18, 2002 - 06:04 pm EditMoveDeleteIP
Sanfran, I followed Draheid's instructions above last Thursday and have zilch problems since. I LOVE that I don't get timed out at all anymore. I've had cams open for a few hours at a time---it's a real godsend if you're trying to LFP, too.

*still sending hugs to Draheid for keeping my blood pressure down :)*

Sanfranjoshfan

Sunday, August 18, 2002 - 06:17 pm EditMoveDeleteIP
Guiltyviewer - are you using OSX?

I have to find ANY working logOUT link or button anywhere on real.com.

When I click the one logout link I found....it just takeds me to the logIN page...then endless loop.

Sunriverose

Sunday, August 18, 2002 - 06:19 pm EditMoveDeleteIP
When I try Draheid's urls it says file name is invalid.

Despite numerous phone calls, emails to Real and CBS, and trying everything I can think of, we still have no live feeds, probably about 5-6 days now.

Real says it's CBS's fault. My blood pressure is still going up. I'm just furious. I'm paying for this darn thing and getting nothing.

Thanks much to all of you who keep me informed about what is going on in the house.

Krossd

Sunday, August 18, 2002 - 06:32 pm EditMoveDeleteIP
SanFran, go to the real.com site (by pass trying to do it from the player) and take note of whether you are logged on there on not (from having tried via realone player). If you ARE logged on there, log off. If you aren't logged on (on their site) log on, and then out, then go to player and the (then) logging on with realone should work okay. That is what worked for me.

(If that doesn't work - as a last ditch attempt... after do above WITHOUT trying the real player first.)

Wannabb3

Sunday, August 18, 2002 - 06:50 pm EditMoveDeleteIP
OK.....I have been having problems since Thursday as well. At work and at home. Today at home I upgraded to Real One (on PC) and sure enough......I HAVE FEEDS!!!!! I should have taken Draheid's advice a long time ago.......Everyone should try this.....

Bastable

Sunday, August 18, 2002 - 09:03 pm EditMoveDeleteIP
Krossd, Jan, everyone

RealOne for Mac OS X only has ONE window in it, and that's for the feeds. There is no way for a Mac OS X to log in or out using the RealOne player. The multi-window RealOne only comes in Windows flavour.

SOO what I'm getting from all this is there is only one login page that Mac RealPlayer 8 people can access, and that's the one I listed in the first message...?

Fuddyduddy

Sunday, August 18, 2002 - 09:35 pm EditMoveDeleteIP
Bastable, I am as frustrated as you. I am a Mac OS X user and all these "fixes" don't help me at all.

Would you suggest that I download Realplayer 8 or whatever for Mac Classic OS9 and play it there like Sanfranjoshfan is doing?

I've had this new Mac for 4 months and haven't even ventured there...have yet to get data from other iMac transferred to the new one. I have just been enjoying what I can do in OS X.

Let's all remember to keep calling these people!

Bastable

Sunday, August 18, 2002 - 09:52 pm EditMoveDeleteIP
Fuddyduddy, Sanfranjoshfan has said many times that his is working (to my eternal frustration and jealousy) but that doesn't mean RealPlayer 8 in OS 9 works for everyone. Many of us once used RP8 in Classic mode but find it doesn't work anymore, and I am one of them. So you can try it, but I wouldn't expect it to necessarily work.

Unlike Sanfran, back in the day I always had to re-authenticate with a username and password, usually every two or three days or if my computer was re-started. He has been reporting that he authenticated once, a while back, and never had to do it again, which is why his feeds are still running.

The problem lies purely in authentication, not in which version of Real you use and in what platform. If you can bypass the lame sign-in gateway to Loopland I pasted at the top of this thread (which some are able to do using RealOne for Windows' in-application sign-in windows) you can get a valid authentication. But since no one knows any URL except the one I listed, we can't avail ourselves of the same sign-in back-door that seems to be working for others.

But OS X RealOne doesn't have those pop-up sign-in windows and there is no way to sign in or out using Real One for OSX--you have to go to the Web where you're given that faulty ram.rxml file that sends us to Loopland.

If only we knew the URL that RealOne for Windows' sign-in page referred to! Or if there was some way for us Mac people to access the same sign-in system that they use when they bypass the Real.com sign-in page I listed on top. Then we'd be in business.

Anyone? Any computer types out there who can give us shut-out losers solid directions to that back-door login page where we can plug in our usernames and passwords? (NOT a link to start the feeds, but a place to plug in our info for the "good" authentication?)

Kaytee

Sunday, August 18, 2002 - 10:00 pm EditMoveDeleteIP
I posted this I think Friday in the other thread about all the outages. So I don't think this is a help to the mac users, but this is the link I used:

(https://order.real.com/ecomm3/access.account.login.html

then I signed in and from there redownloaded realplayer

Sanfranjoshfan

Sunday, August 18, 2002 - 10:02 pm EditMoveDeleteIP
Krossd -

You are telling me that you ARE able to watch the BB3 live feeds on the RealOne player for Mac OSX, right? If so, you are the ONLY OSX RealOne user that know of that can.

"SanFran, go to the real.com site (by pass trying to do it from the player) and take note of whether you are logged on there on not (from having tried via realone player)."

There is a place called "My Account" that I can log INTO but there is no logOUT link.

If I click on "Goldpass" I see a green link that says "log in". If I try to log in, nothing happens but the loop.

I am starting to wonder if you are logged into GoldPass or RealPass. I do not subscribe to either of those. I only subscribed to the "BB3 ONLY" special for $24.95 which does not include any of the other GoldPass or RealPass content.

As I recall, last year I subscribed ot Goldpass which included BB2 for $9.95 a month. Last year, I could log in and out of GoldPass Central.

Maybe that is the difference here.....because I do NOT have a logOUT button at all anywhere (except for the one logout link on the log in page that doesn't work...it just loops me back to that same page)

Can you give me the exact url for this page to log in and out on? Maybe I'll try it again....but so far as I can tell, that does not exist for me.

Biggusbrotherus

Sunday, August 18, 2002 - 10:09 pm EditMoveDeleteIP
No "Log Out" button here, either. Mac OS 8.6, RP 8, BB3 only ($24.95 deal).

No feeds still.