Any one else still unable to get feeds
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TV ClubHouse: Archives: Any one else still unable to get feeds

Kits

Sunday, August 18, 2002 - 05:07 am EditMoveDeleteIP
I still cannot access Big Brother. I have no trouble with the other Real sites.
Draheid, how do find Start-Programs -Realplayer menu?
I have a Mac. I live in Virginia Beach. Any one else still having problems?
Try talking to Real but get runaround.
I will feel better if I know that I am not the only one still having problems.
Thanks to all you folk who post and let us know what is happening

Lostintheglades

Sunday, August 18, 2002 - 05:12 am EditMoveDeleteIP
Kits, I tried this morning at about 6:00 am EST and got nothing but FOTH. Now at 8:30 I have all sleeping on quad cam.

Tippet

Sunday, August 18, 2002 - 05:59 am EditMoveDeleteIP
I'm still having problems, and on a PC. Hubby spent 4 hours talking to tech support yesterday,
still doesn't work. They finally said there was nothing they could do and offered us credit.

Justmary

Sunday, August 18, 2002 - 06:01 am EditMoveDeleteIP
Has anyone had success by upgrading from RealPlayer 8 Basic to RealOne (free player)? I'm thinking i will try that and hope that gets me the feeds again, but I don't feel like sitting through an hour of downloading if it ain't gonna work.

Gina8642

Sunday, August 18, 2002 - 06:05 am EditMoveDeleteIP
Justmary

I have Windows98 and RealOne worked for me for about a week and then crashed my whole system. Will not work at all now.

My mom has WindowsXP and it works fine on hers.

Tippet

Sunday, August 18, 2002 - 06:05 am EditMoveDeleteIP
I upgraded, it didn't help.

Stargazer

Sunday, August 18, 2002 - 06:10 am EditMoveDeleteIP
I got out of AOL,went to Netscape and downloaded the newer Realplayer. I could not get anything but "performed illegal function" since Thursday. So far so good.

Tippet

Sunday, August 18, 2002 - 06:17 am EditMoveDeleteIP
The new version I downloaded works great for everything except big brother, when I try to connect to the feeds I still get caught in loopland.

Hillbilly

Sunday, August 18, 2002 - 06:22 am EditMoveDeleteIP
..i's got 98 and downloaded the new RealOne...shoo what a stinky upgrade...it takes ferever to load on my pc when's i crank it up...i's think i still have the old one zipped...i's probably gonna restore...

..one thing ya might try is unistalling the program and then reinstallin it...it maybe a registry malfunction...sometimes in the past i've had better luck with cantankerus programs by doin this...

Grannygrunt

Sunday, August 18, 2002 - 06:35 am EditMoveDeleteIP
Tippet, I got caught in loopland yesterday and then realized that I was no longer SIGNED IN. I looked at the web browser of Real and it said "Sign In" instead of RealPass sign out. Just check and make sure you are signed in. Yesterday I had to sign in about 5 or 6 times. Everytime something went crazy (one time was jsut trying to change feeds) it just signed me out. Hope this helps.

Fuzzybear

Sunday, August 18, 2002 - 06:39 am EditMoveDeleteIP
Real actually did something on Thurs and it has reset everyone so if it doesn't work they say try the password.
oh the HG's are sleeping :)

Lostintheglades

Sunday, August 18, 2002 - 07:08 am EditMoveDeleteIP
running windows 2000...RP 6.0.10.505 no problems here at all.
quad cam...hg sleeping

2 cams showing compound...no activity though

Fuddyduddy

Sunday, August 18, 2002 - 07:55 am EditMoveDeleteIP
We have several different threads regarding this problem on this board and the technical stuff board. I spend what time I am not on hold with Real going from thread to thread.

Wish we could lump them together, as some of us have been posting and trying to help each other since Thursday night.

Some of you posting on this thread might want to look at the"Am I the only one having trouble with live feeds tonight" thread on this board.

You might also want to check the threads on the technical discussion board.

Some folks have been able to get things to work...others have not. This includes PC users and Mac users. There seems to be no discrimination here....we're all being gyped!!!

Dutchlizzy

Sunday, August 18, 2002 - 08:45 am EditMoveDeleteIP
I am a Windows 2000 PC user. Was stuck in loop with RP8. Upgraded to RPOne and am back on.

Prezli

Sunday, August 18, 2002 - 08:52 am EditMoveDeleteIP
I am still able to get on with a Mac by cutting and pasting any of these URLS into my browser:

camera 1 http://start.real.com/rd?pid=bb3&url=bb3_1_cw.smil
camera 2 http://start.real.com/rd?pid=bb3&url=bb3_2.smil&rpcontexturl=_keep
camera 3 http://start.real.com/rd?pid=bb3&url=bb3_3.smil&rpcontexturl=_keep
Camera 4
http://start.real.com/rd?pid=bb3&url=bb3_4.smil&rpcontexturl=_keep
Quad
http://start.real.com/rd?pid=bb3&url=bb3_Quad.smil&rpcontexturl=_keep

Prezli

Sunday, August 18, 2002 - 08:55 am EditMoveDeleteIP
I am still able to get on with a Mac by cutting and pasting any of these URLS into my browser:

camera 1 http://start.real.com/rd?pid=bb3&url=bb3_1_cw.smil
camera 2 http://start.real.com/rd?pid=bb3&url=bb3_2.smil&rpcontexturl=_keep
camera 3 http://start.real.com/rd?pid=bb3&url=bb3_3.smil&rpcontexturl=_keep
Camera 4
http://start.real.com/rd?pid=bb3&url=bb3_4.smil&rpcontexturl=_keep
Quad
http://start.real.com/rd?pid=bb3&url=bb3_quad.smil&rpcontexturl=_keep

Fuddyduddy

Sunday, August 18, 2002 - 09:19 am EditMoveDeleteIP
Prezli, is that Mac the OS X with Realone player?

Thus far, nothing has seemed to work with the OS X users!

Peaceful

Sunday, August 18, 2002 - 11:21 am EditMoveDeleteIP
I'm still without feeds. I called today and spoke with customer support. They took my account information so they could add my name to thr list of those having problems. He said they are working on it because they are losing money from people canceling or about to cancel their subscriptions. Those of you who haven't called,please call today because the more that call the faster this will get fixed. Call Customer Service at 1-888-768-3248

Fuddyduddy

Sunday, August 18, 2002 - 11:25 am EditMoveDeleteIP
I am bumping this up, as I talked with Michael at customer support and he emailed me so I could reply and send him complaints we've all had re: no acknowledgment of the problem on any support web site.

Of course our biggest complaint is why no feeds? But he says the techs are working hard on it...I asked: even today, on Sunday?...and he said yes.

I asked that he come to this board and read the different posts re: Realone and Realplayer

Maybe if SOMEONE was made aware of how bad this is PR-wise, then the higher-ups would really get behind the "fix".

Wishful thinking? Yeah, well I am trying.....

Peaceful

Sunday, August 18, 2002 - 11:25 am EditMoveDeleteIP
Mod,maybe this thread should be link to the thread below about the live feed problems. I know you probably don't want another thread to start up,when we already have one. Thank you :)

Peaceful

Sunday, August 18, 2002 - 11:28 am EditMoveDeleteIP
Fuddyduddy,I spoke with Michael as well.

Sam222

Sunday, August 18, 2002 - 11:41 am EditMoveDeleteIP
Twice when I couldn't get feeds, I uninstalled my player and then reinstalled and I got them back, once I was back because my favorites were wiped out I used links posted in the "anyone else unable to log in to real..." thread to connect. I could not get the feed from the link on Real's home page

Tippet

Sunday, August 18, 2002 - 11:42 am EditMoveDeleteIP
Anyone else get all excited when they see a new message in this thread thinking someone's found the cure? hehe I didn't, mine are still down but at least I have you all to commiserate with.

Moderator

Sunday, August 18, 2002 - 11:43 am EditMoveDeleteIP
Please join us in the All things technical area of our message board for questions and answers to technichal problems.

(cw)