Archive through September 24, 2002
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TV ClubHouse: Archive: Archive TWO: Feeds down. If you have them, don't let them go.: Archive through September 24, 2002

Sunrisedd

Tuesday, September 24, 2002 - 08:59 pm EditMoveDeleteIP
Bastable, I am 9.2 & realPlayer 8 Plus and NO feeds:(

Dagny

Tuesday, September 24, 2002 - 09:01 pm EditMoveDeleteIP
I was also just prompted when changing feed to supply my parental password...to override the settings to watch the content. (and I said I would accept anything and everything)

It worked after supplying my password...but seems real is making this very difficult for people! Grrrr...

Bastable

Tuesday, September 24, 2002 - 09:11 pm EditMoveDeleteIP
Sunrisedd, this may be nothing, but FIRST I went into the Real accounts site and set up my parental controls (accept all) before I re-signed in on the same site and started up RealPlayer8. Maybe it made a difference. Maybe not, because the program gave no mention of the new file I'd just downloaded. I used the same link that's on the livefeeds.htm page at CBS (www.cbs.com/primetime/bigbrother3/livefeed/index.shtml) to get it going.

(I'm sorry! I understand your pain! I was shut out for a week last month! I can give you my phone # and I can put the receiver to my speakers! LOL)

Fuddyduddy

Tuesday, September 24, 2002 - 09:12 pm EditMoveDeleteIP
Just sent this email to the Public Relations folks at RealNetworks....sorry for its length, but all you guys swamp them with your tirades!!

Be sure to tell them to get the message to Dave Hardwick!!

To: eflannigan@real.com
Cc: eshaffer@real.com
Subject: Re: TV ClubHouse/Lost Feeds for 9/24

PLEASE GET THIS TO DAVE HARDWICK !!!!!!

Once again you folks have messed up with the quality of your "product" regarding feeds to the Big Brother 3 program.

Others have been able to log back on after an hour or two of nothing......but for those of us with Macs using Realone, or Realplayer, you have left us begging once again.

What is going on???? I called Customer Service....and the poor guy said they had just been made aware of the problem....others on the site I visit said your CS reps reported they could not get the feeds either, and would contact CBS.

Why do you do business with these people? Why do they do business with you?

The quality of my feeds has been lacking the whole time.....but I attributed it to the fact I was using a beta version for my Mac OSX. Yet others are also fed up with Realnetworks. Your reputation really is going downhill, and fast.

Are you folks the ones deciding to change the "log in" rules regarding adult content? If so, then why doesn't it work for me? I go in loops......why change something the night or day BEFORE the final show on BIG BROTHER 3? If Real networks is the one who decided to do this, then SHAME ON YOU!!!!!!

If this is CBS, then nothing they do surprises me, but they got our money,
and have given us mostly garbage for three months!

I'm sorry....I seem to be ranting here....but this is my first experience with Real Networks and I do not believe I will be subscribing again....I really do not feel you have a quality "product"......

And if none of this is your fault, I believe you ought to be putting lots of pressure on CBS to deliver what they promised, advertised, and charged the viewers for.

And Dave, once again I tried to peruse your home page and help page, etc.......and there was no mention of this latest problem....we discussed this when you called me in August......I am disappointed that I could not find a "heads up" to the problem.....just the same old "help questions and answers" we were subjected to before when there was the big problem.

I will try again to access Realone and the Big Brother 3 show. It is now 11:
24 p.m. in Raleigh, NC and I have been without feeds since I turned on the computer about 7 P.M. tonight. Things were working fine this morning and afternoon. WHY DID SOMEONE HAVE TO GO AND MESS WITH IT??????

Draheid

Tuesday, September 24, 2002 - 09:13 pm EditMoveDeleteIP
Ok, I tried just about every 'thought' on here and still couldn't get the feeds until .... I un-installed RealONE and re-downloaded it, installed it, signed on, and now have the feeds.

HOWEVER: My links are now echoing horribly so I've had to resort to the CBS links, which means I'll probably have to restart every 30 minutes. I'll play with it more tomorrow, just wanted to let everyone know that *THIS* is what it took to finally get the feeds back up...

Ddt2002

Tuesday, September 24, 2002 - 09:20 pm EditMoveDeleteIP
I just figured out what is going on here. Real Networks evidently rated BB3 at a fairly high rating (the equivalent of TV14). They are also requiring that RealOne users set parental controls. In WinXP, I kept getting errors when Real Networks tried to send a dialog stating the content of BB3. In WinME, (I have a dual boot system), that dialog sucessfully comes up.

In any event, what everyone with a RealOne Player must do to watch the feeds is to go to "Manage My Account" and activate Parental Controls. To view BB3, you must set language, violence, and sexual content to "allow all" (all three set to the far right), and you should also check box stating "View nonrated content". After you save this, you can disable parental controls if you wish. Real Networks evidently wants everyone to initially establish Parental Controls.

I believe it says somewhere that you must have a RealOne player to access Parental Controls. So for those of you with an older version of Real Player, I guess you need to upgrade to RealOne.

I got my feeds working now!

Nice one Real Networks!

Mschumacher

Tuesday, September 24, 2002 - 09:21 pm EditMoveDeleteIP
My BB feeds are no longer existent also. Maybe there IS something to the lawsuit(s) rumor talked about earlier today on this forum.

But I have to say this. Just something to think about: What a different world we would most likely live in if people on here and elsewhere got as worked up/outraged about political matters as they have about their feeds being down for a television show. Politics literally run our lives. BB does not.

Draheid

Tuesday, September 24, 2002 - 09:23 pm EditMoveDeleteIP
Ddt2002: Win/XP exclusive here. I DID go into real and set the Parental controls - actually, I disabled them - and I still couldn't get the feeds until I removed/re-installed RealONE ... as I indicated above.

Additional note: Initially, the links I've been using all season were giving me a horrible echo on the audio and very choppy video ... I loaded the CBS links for a while and they worked. When I tried *my* links again, they are now working!

Lisad

Tuesday, September 24, 2002 - 09:27 pm EditMoveDeleteIP
Does anyone know the non-beta link for the download? There used to be 2 options, beta and the 'old' version. Beta didn't work for me so I'm looking for a good link to this download. Can't find it anywhere on real.

The parental controls did nothing for me

It really stinks they chose tonight to mess around with their system.

Bastable

Tuesday, September 24, 2002 - 09:29 pm EditMoveDeleteIP
What a TERRIBLE company. Why couldn't Real send out an e-mail to all its subscribers asking us to set our parental controls? It has a way to contact each and every one of us to give us warnings and instructions!

No! Instead, it slams a new policy in place without telling us first. Worst of all, those people using Macs can't click the window of RealOne to go to a sub-menu or Web page... so there is literally no way for us to finish the job of setting parental controls! And there never could be--Real slammed us with a new rule that the program it wrote for Macs can't even fulfill!

The arrogance and incompetence of this company is staggering.

Savannah

Tuesday, September 24, 2002 - 09:38 pm EditMoveDeleteIP
I am so frustrated! I redownloaded Real One, disabled my firewall so I could sign in and got the feeds back but when I tried to switch cams, I can't.... Now it is back to the parental controls garbage which are already set. It is very frustrating and on the last night with feeds. Grrrrrrrr

Ddt2002

Tuesday, September 24, 2002 - 09:41 pm EditMoveDeleteIP
For LisaD,

Try signing out of RealOne. Then turn off your cookies in Tools|Preferences. Then close and restart RealOne Player. Turn the cookies back on, then sign into RealOne. Then, go to "Manage My Account" and try again with the Parental Controls.

For Bastable,

Click on this link in your regular web browser, and try to turn on Parental Controls that way:

Manage My RealOne Account

Savannah

Tuesday, September 24, 2002 - 09:41 pm EditMoveDeleteIP
And now they are back! I went in through the real one site and now my links are working again..... mind boggling!

Lisad

Tuesday, September 24, 2002 - 09:42 pm EditMoveDeleteIP
Not only BB, but nothing in Real works for me anymore. I have no idea why.

Sushigirl

Tuesday, September 24, 2002 - 09:53 pm EditMoveDeleteIP
I can't get the feeds either. I'm sitting here so frustrated right now. I can't believe this is happening on the last night!

Sunrisedd

Tuesday, September 24, 2002 - 09:58 pm EditMoveDeleteIP
No paid feeds, and I am missing one of the best nights :(

Fuddyduddy

Tuesday, September 24, 2002 - 09:58 pm EditMoveDeleteIP
Bastable, if you get yours fixed by any of these work-arounds, please let me know.

I get the continual loop of signing in, it shows my parental controls are disabled, and then when I click to log out or whatever, it goes back to having me sign in again to my account.

PLEASE fire off something to Real.com!!!! At least they will get it tomorrow.

Letmeinthere

Tuesday, September 24, 2002 - 09:59 pm EditMoveDeleteIP
I tried again.. did the cookies thing and waaaallaah.. feeds!

Try the cookie thing

Lisad

Tuesday, September 24, 2002 - 10:02 pm EditMoveDeleteIP
Do these bozos have a phone number?

Removing cookies didn't work for me. I hate these people! Evil company.

Letmeinthere

Tuesday, September 24, 2002 - 10:04 pm EditMoveDeleteIP
LOL Lisad, they are evil.

Here ya go!

Customer Support: 1-888-768-3248
Technical Support: 1-206-674-2680

Sunrisedd

Tuesday, September 24, 2002 - 10:06 pm EditMoveDeleteIP
1-888-768-3248
*still crying*

Lisad

Tuesday, September 24, 2002 - 10:10 pm EditMoveDeleteIP
Can anyone share a link that works for them? Maybe we could plug it into real.

Sushigirl

Tuesday, September 24, 2002 - 10:12 pm EditMoveDeleteIP
Fuddyduddy, I'm getting the same loop that you're getting.

Marie

Tuesday, September 24, 2002 - 10:13 pm EditMoveDeleteIP
They REALLY, REALLY want us to download that upgrade. They pick a night when we're definitely going to click on anything and everything in sight...and they have us where they want us, agreeing to download something we don't want. And Bastable is so right about how easy it would be to send us emails.

Sunrisedd

Tuesday, September 24, 2002 - 10:13 pm EditMoveDeleteIP
CBS is the Devil :(