Author |
Message |
Merrysea
Member
08-13-2004
| Friday, August 17, 2007 - 9:55 am
I love Netflix, and I've never had any real problems with them. The few times we've had cracked disks (which may very well have been from the post office), they've sent a replacement even before they received the damaged disk back. Also, since I've been a member they've dropped their prices twice, which is always nice! (I hate it when companies offer discounts to new members and overlook their existing customers!)
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Colordeagua
Member
10-25-2003
| Friday, August 17, 2007 - 3:31 pm
I am very happy with Netflix. A couple things that have worried me in the past is throttling and getting a live person on the phone when needed. I believe even in the past you had to cancel "in person". Whenever there's an improvement in customer service (and Netflix needed it), it can only be for the better. Big draw for Blockbuster by-mail is being able to return disks at the store. That is exactly what I want to avoid by renting by mail. I HATE that trip / stop at the store. And the selection is so limited.
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Brenda1966
Member
07-03-2002
| Friday, August 17, 2007 - 3:40 pm
Color, I agree about that trip to the video store. I haven't step foot in one in at least 7 years and don't want to ever have to go back! I wasted so much time walking up and down the isles and not finding a thing. I'd rather to go McDonald's and get the $1 a day rentals!
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Kitt
Member
09-06-2000
| Tuesday, August 21, 2007 - 11:30 am
Sometimes I hate Netflix . We started watching the past dvds of House MD this summer, got all up to date ready to start on the new season when it's released today, and get through those in time to be in sync for the start of the next tv season. So today is the release date, I have three empty slots waiting, and netflix randomly sends me three other movies from my queue, and not even the top three after the House dvds, just some random ones! It's like it flipped out! It did this once before and it's always when you really really want something. Arggggggggggggggg!
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Terolyn
Member
05-06-2004
| Tuesday, August 21, 2007 - 11:48 am
I have never really had a problem with Netflix except for the movie "Mrs. Potter". I have had it in the #1 position in my que FOREVER, and it still shows a long wait. I am thinking they only have one movie and someone refuses to return it. sigh
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Kitt
Member
09-06-2000
| Tuesday, August 21, 2007 - 11:57 am
That's odd, it's not that new of a movie, unless it's just very very popular and they underbought. I had trouble like that with Farscape, one of the discs just had that long wait message forever, and eventually they took the whole series out of circulation - they're all in my "saved" queue now with an "unknown" release date.
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Colordeagua
Member
10-25-2003
| Tuesday, August 21, 2007 - 1:05 pm
Both strange scenarios, Kitt and Terolyn. I've never had anything like that happen.
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Brenda1966
Member
07-03-2002
| Tuesday, August 21, 2007 - 1:15 pm
I've never had that either Terolyn. I've had movies say "long wait" and then 2 days later they were "available". I think I'd try out their new customer service system and ask why that movie is "stuck".
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Cndeariso
Member
06-28-2004
| Tuesday, August 21, 2007 - 1:20 pm
interesting, i've never had either situation happen. i have had cracked or scratched discs which when reported they shipped a replacement immediately.
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Colordeagua
Member
10-25-2003
| Wednesday, August 22, 2007 - 4:17 pm
Similar, but different kind of thing.... A while ago when I was reading comments about Netflix on epinions.com, someone complained that after they had cancelled, Netflix kept shipping disks. Duh!! When you do cancel, EMPTY YOUR QUEUE.
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Colordeagua
Member
10-25-2003
| Thursday, August 23, 2007 - 7:36 pm
Oh oh! You've heard about the big storms in the Midwest -- that includes the Chicago area this time. It really was scary here earlier. Heavy rain, big wind, big lightning. SCARY. On the news I heard a warehouse-type building was blown apart / roof blew off in Carol Stream. Twenty people trapped. Haven't heard anything more about it. My Netflix distribution center is in Carol Stream????????????
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