Author |
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Colordeagua
Member
10-25-2003
| Thursday, July 20, 2006 - 9:16 am
I signed up with Netflix about six weeks ago. (I've signed up and cancelled twice in past years.) Things were great -- mailing time in both directions consistently overnight from two nearest distribution centers (DC). But just recently, I put a disk in the mail to return on Saturday and another one on Monday to nearest DC. According to my e-mails from Netflix, both weren't received until yesterday. Got notified that two in queue were sent out yesterday for receipt today (so again from nearest DC). Mail came today. No movies. Is it the mail -- or is it Netflix not bein' nice? It's a rainy day. I want my movies. I've got two at a time unlimited.
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Cndeariso
Member
06-28-2004
| Thursday, July 20, 2006 - 9:40 am
that's always been the question, color. and, we have debated it several times to no true conclusion. some folks get continuous good service like you started with while others end up feeling cheated like you do now. netflix blames the post office. the post office says they are not to blame. i wish we could get true answers. there was a class action lawsuit against netflix that was settled earlier this year or sometime last year where they didn't admit to anything but gave credit to customers who had signed up with them before a certain date. it seems those customers sued for this very reason. netflix reworded its customer agreement that allows them to pretty much yank you around anyway they want. i personally have never had any trouble with them in this area. i have had a couple of broken or severely scratched DVDs sent to me and had to return them. and, i have had one DVD that i reported lost that finally showed back up in their DC about 2 weeks later. otherwise, i am happy as a clam with them. we have the 3 out at a time and watch 15 to 18 per month on average. so we feel we are getting what we wanted from them.
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Babyruth
Member
07-19-2001
| Thursday, July 20, 2006 - 10:24 am
They do it because they save money on postage and labor when they slow down the turnaround time. That phenomenon happened with such regularity to so many customers that a lawsuit was filed. It happened to us last year at about the six week point. We emailed them a terse complaint (with details of previous turn around times, distance to distribution center, etc) and they apparently took us off the "slow them down" list and put us back on the "fast track" list. Has been ok since.
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Colordeagua
Member
10-25-2003
| Thursday, July 20, 2006 - 11:17 am
Babyruth, what is the e-mail address? I've been looking around the site and can't find general customer service e-mail addie. I do have customer service phone 888 / 638-3549 This is a page of many DVD-related business customer service number.
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Colordeagua
Member
10-25-2003
| Thursday, July 20, 2006 - 11:48 am
I just called and yelled. Of course, they said it's the post office. They could claim that if they hadn't slowed turnaround time and gotten "caught" at it (generally, not me). Now they're damned if they do and damned if they don't. And they did it to themselves.
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Colordeagua
Member
10-25-2003
| Friday, July 21, 2006 - 4:17 am
Interesting reading about Netflix. Link
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Hypermom
Member
08-13-2001
| Friday, July 21, 2006 - 9:59 am
Color, I joined NetFlix while in NV for the winter. Great turnaround time. When we came back to IL, totally different! My DC is Carol Stream and it takes 3-4 days to get the DVD's now. I cancelled.
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Colordeagua
Member
10-25-2003
| Friday, July 21, 2006 - 10:14 am
Hyper, I think my throttling has started? My DC is also Carol Stream. Netflix should never call any of their plans "unlimited". They're not. All plans should be X number of movies per month. I am currently on two at a time unlimited for $14.99. I'm seriously thinking about switching to two at a time / total of four per month for $11.99. Still cheaper than renting at local Blockbuster or Hollywood Video -- and don't have to drive. Hyper, did you have an problems canceling? I've read 'bout some difficulties with that. Heard that you have to call and then can be on hold forever? I HATE that kind of thing. If / when I cancel I'll try the normal route, but if I have problems I'll empty my queue, be sure all disks are returned, then cancel my credit card. So there.
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Hypermom
Member
08-13-2001
| Saturday, July 22, 2006 - 8:10 pm
I was on the 2 at a time/unlimited also. Like I said, I received them within a day or two while we were in Vegas. I'll probably use them again during the winter when we're back there. No, I didn't have a problem. I didn't call them though. I cancelled on their website. I received a cancellation and haven't noticed a charge on my card.
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Reiki
Moderator
08-12-2000
| Sunday, July 23, 2006 - 6:19 am
Did you know that you can also put a hold on your Netflix account if you need to without being charged the monthly fee? I did this recently when I was changing my credit card account and was between cards. Once I had my new account info I just went in and restarted my movies. This way I didn't loose my queue. I guess I am one of the lucky people who have never had a real problem with Netflix. There have been times when I have received newly released DVDs on their release day. And usually no more than a 1 day turn around time. Usually any delay is on my end.
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Colordeagua
Member
10-25-2003
| Sunday, July 23, 2006 - 3:34 pm
Reiki, what plan are you on? How many movies do you usually get per month? I'm on two at a time unlimited. I'm thinking of trying to space out movies to one every five days or six per month. If I can do that without getting throttled I'll be happy. No "mom and pop" video stores in my area, so it's Blockbuster or Hollywood. Charge in stores is nearing $4 -- and there's the drive to and from which I don't enjoy. Netflix has much larger selection. Hoping this works for me.
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Kitt
Member
09-06-2000
| Sunday, July 23, 2006 - 9:11 pm
The rumour used to be that if your number of dvds per month meant that you paid less than $2 per disc, then you'd be throttled. At 2 at a time unlimited at $15 that would be 8 or more a month so if you return both dvds more than once a week they (if the rumour is correct) might throttle you. We have three at a time unlimited but we were throttled last summer when we started getting more than 3 a week, and the throttling forced us back to 3 a week. I think you'd be safe returning your dvds weekly. I actually have something good to say about netflix. I stupidly sent a library dvd back to netflix instead of the netflix one - fortunately they spotted the mistake straight away and sent the dvd back to me, it took a few days but it did arrive! And at no charge despite the fact they sent it back in a little cardboard box at 63c postage instead of their flimsy return envelopes. So right now Netflix are my friends . Reiki, how do you put a hold on your account?
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Colordeagua
Member
10-25-2003
| Monday, July 24, 2006 - 5:45 am
Kitt, I'm guessing that it might be up to $3 per disc now. All their monthly plans are evenly divisible by $3 (less 1 cent).
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Reiki
Moderator
08-12-2000
| Monday, July 24, 2006 - 2:32 pm
I'm on the 3 movies at a time plan. The number of movies I watch a month varies depending on how long it takes for me to watch them, but typically I have 3 movies a week. Get them day 1, watch them day 2, send them back day 3, netflix receives them and sends out next on list day 4. Repeat. Kitt, I did it on my account page. I thought I was going to have to cancel my account and then apply again when I had my new credit card info, but at some point I was able to tell them just to hold it. I may have emailed the help desk.
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Cndeariso
Member
06-28-2004
| Friday, August 04, 2006 - 1:44 pm
just to give you an idea of our turn around (sometimes we are slow about sending things back) i thought i would post this from my account: Movie Title Rating Genre Shipped Est. Arrival 1 The Mountain Men R Action & Adventure 08/02/06 08/04/06 2 V for Vendetta R Sci-Fi & Fantasy 07/31/06 08/02/06 3 A Touch of Frost: Season 4: Disc 3 NR Television 07/27/06 07/29/06 i don't have any problems at the present with this type of delivery. i hope yours gets better.
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Hereiam
Member
03-29-2002
| Wednesday, December 06, 2006 - 11:22 pm
My husband just told me about this... Blockbuster is doing free movies in exchange for netflix mailing labels. Here is a link to the article: http://www.usnews.com/usnews/biztech/articles/061206/6flicks.htm I did not see anything on the blockbuster site about it though. I am going to give it a try tomorrow and will let folks know how it goes.
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Colordeagua
Member
10-25-2003
| Thursday, December 07, 2006 - 5:42 pm
I just heard about it today too. Pretty sure heard it's just through Dec. 21.
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Hereiam
Member
03-29-2002
| Friday, December 08, 2006 - 1:41 pm
Yup, it is until Dec. 21 - but I had no problem getting movies when I turned in the netflix mailing labels. The blockbuster manager was really excited about the promotion thinking it will cause some people to switch. I don't know about that, but I like free movies 
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Colordeagua
Member
10-25-2003
| Friday, December 08, 2006 - 1:46 pm
Ya know, think I might make a trip or two to Blockbuster myself. The "trip" is a good part of why I signed up for Netflix -- the drive over there (though short) is a nuisance. But for free movies, guess I will.
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Cndeariso
Member
06-28-2004
| Friday, December 08, 2006 - 1:51 pm
i'm all over it myself! free is free.
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Colordeagua
Member
10-25-2003
| Monday, February 19, 2007 - 12:28 pm
I did get a couple of freebies from Blockbuster in December. I probably would not do it again. I LOVE Netflix (USPS) dropping them in my mailbox. I am still on the two at a time plan. I get a new movie only once every six or seven days. That means it's cost-effective enough for both Netflix and me. And that = me getting new releases right away. I got The Departed on the day it released and will get Babel tomorrow (or Wednesday). At least for the time being -- I am lovin' Netflix.
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Ketchuplover
Member
08-30-2000
| Monday, February 19, 2007 - 1:56 pm
Maybe you should marry it 
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Dolphinschild
Member
06-21-2006
| Monday, February 19, 2007 - 3:25 pm
I just signed up for free trial. I haven't heard anything bad about Netflix.
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Colordeagua
Member
10-25-2003
| Tuesday, February 20, 2007 - 7:48 am
I would recommend Netflix, but there are some things you should know in advance. They advertise their rental plans as "X at a time, unlimited". Not really. If you rent too many per month so it becomes cost-ineffective for Netflix, they will throttle you. Throttle means they ship a DVD after they say they have or claim they received a returned DVD after they have. They blame it on the USPS. No Netflix plan is truly unlimited. Mailing time to and from you depends on how close you are to a distribution center.
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Brenda1966
Member
07-03-2002
| Tuesday, February 20, 2007 - 12:46 pm
Color, I thought they got their hand slapped for doing that and ended up doing a pay-out/settlement of some sorts for members. I know my sister accepted some kind of deal from them for the settlement. I didn't because I didn't want to mess with my plan (I'm still grandfathered in at the 4 at a time for the same price as the 3 at a time). I have not found that they've shipped slower when I've sent discs back quickly, however I'm not sending mine back daily or anything like that.
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