Author |
Message |
Kitt
Member
09-06-2000
| Wednesday, January 26, 2005 - 10:44 am
I didn't know where best to put this. Is anyone else using Netflix and having problems with them? We use the office in San Jose and they've been taking longer and longer to get the next disc out, and now they're not recognising that discs have been returned. Is anyone else having similar problems? And has anyone tried Blockbuster online? Is it any good?
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Landi
Member
07-29-2002
| Wednesday, January 26, 2005 - 11:01 am
i have had no problems with netflix (up here in napa), and i use both blockbuster (just signed up 2 months ago) and netflix, i'm phazing out netflix, as i get free movie rental coupons from blockbuster.
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Kitt
Member
09-06-2000
| Wednesday, January 26, 2005 - 11:10 am
I presume you have the same shipping centre as me then Landi. How long does it take you to get the Blockbuster dvds? Do they reach you the day after they're shipped? If they're reliable I think I might move to Blockbuster. Netflix just give me stock answers (like "occasionally ..." when it happens 80% of the time) to my complaints, I think they've become so popular they can't keep up with demand.
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Max
Member
08-12-2000
| Wednesday, January 26, 2005 - 11:14 am
I've been a NetFlix subscriber for several years (almost since they started). I've only had one disc go missing in all that time and as soon as I told them I HAD returned it, they just seemed to write it off (don't know if they ever found it). Service has actually gotten better for me because they opened a warehouse in Salem, Oregon (about an hour away). Things move very quickly -- generally a one-day turnaround. Maybe they're just having problems in the San Jose facility.
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Landi
Member
07-29-2002
| Wednesday, January 26, 2005 - 11:31 am
i have some coming in, and they will say expected delivery date is thursday, then i'll find half in my mailbox on wed, and half on thursday, so i like that. with netflix, they always arrive a day early. it might be due to the fact that our postal service goes straight through from the Oakland main. i've found i have pretty good service here. now try to go across town. my mail has to go from Napa to Oakland to Napa. pretty stupid.
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Kitt
Member
09-06-2000
| Wednesday, January 26, 2005 - 11:44 am
Yes, I think it's likely it's mostly this San Jose Netflix office, there are a whole lot of people round here! Thanks for the info Landi. I think I'll move to Blockbuster and see how they go. I can always go back to Netflix if they're no better.
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Brenda1966
Member
07-03-2002
| Wednesday, January 26, 2005 - 12:23 pm
I had temporary problems with Netflix a few years ago but it only lasted a month or two and then things got back to being very speedy. Perhaps they will vamp up your area and improve. I hate to see people jump on the Blockbuster bandwagon because of their policies about not carrying movies they don't approve of (like unrated ones). How many companies ever lower your rate? I was so happy when Netflix did. That will keep me a loyal customer for a while.
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Tashakinz
Member
11-13-2002
| Wednesday, January 26, 2005 - 12:35 pm
I've been using Netflix for almost a year now and have only had one disk go missing in the mail. They shipped the replacement, no problem. That said, in the past few weeks since x-mas the service (local distributor is Lansing, MI) has been getting much, much slower. They used to get a movie back on Monday and ship the next one that same day. Now it's the next day, and in a couple of cases, 2 days later. I had two get back today, but they're not shipping the next ones until tomorrow. Same thing happened with the one that they received on Monday, they shipped the next one yesterday. It's getting annoying, mostly because they used to be really punctual. I'm currently attributing it to an influx of new subscribers, but if it doesn't correct itself before too much longer, they're going to hear about it.
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Tess
Member
04-13-2001
| Wednesday, January 26, 2005 - 1:24 pm
I've used Netflix for over 2 years now and have never had a single problem. Our warehouse is in Minneapolis and I'm in a suburb south so the turn around is very fast. They usually get my movies back the day after I mail it out and I get an email confirmation sometime later that evening. By the next day I have an email teling me the next set has been shipped and they always arrive earlier than predicted. Just double-checked and I sent back 3 movies on Monday and 3 new ones have already been shipped out as of today.
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Kitt
Member
09-06-2000
| Wednesday, January 26, 2005 - 3:28 pm
My experience is exactly the same as Tashakinz's. It partly feels so bad as the service was so wonderful before, if it had always been like this I'd probably think it was ok. I mostly watch the new releases, and as of right now every single dvd movie in my queue says "Very Long Wait". And these aren't ones released this week or last, half are from December like Catwoman and Alexander. And I sent two dvds back on Monday, and one yesterday, and none of them are listed as 'received', usually even though they've been shipping a day or two late they at least admit they're received the discs back. Something weird is definitely going on at the San Jose office. I would really prefer to have Netflix back as it was, even if I paid a few more dollars a month for it, but seeing as this has been going on for a couple of months now, you can see why I want to change.
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Resortgirl
Member
09-23-2000
| Wednesday, January 26, 2005 - 3:34 pm
WE've been with Blockbuster for about 4 months and LOVE it. The movies always seem to be available (new releases), they recieve them a day after we mail them back, ship immediately and the new ones arrive within 3 days. So we always have 3 new movies for the weekends.
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Landi
Member
07-29-2002
| Wednesday, January 26, 2005 - 4:38 pm
funny, i shipped movies out on monday, got my sent email yesterday. i wonder if there is a sacramento office or something.
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Melfie1222
Member
07-29-2002
| Wednesday, January 26, 2005 - 8:19 pm
I am fairly new to NetFlix but I love it so far. My distribution center is Tacoma WA and I am on the other side of the state. When I return movies they get them two days later, and when they send the new ones I get them two days later. Works great for me as I am usually returning my movies on Monday and I get my new movies on Friday. When I checked my queue yesterday my top two choices were marked "very long wait", so I moved things around expecting not to get those two, but today got my email that I will have them this weekend.
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Mssilhouette
Member
07-11-2001
| Thursday, January 27, 2005 - 10:25 am
I'm currently using NetFlix and durning this month Jan they've been a bit slow in delivering some DVD's. But slow as in it usually takes 3 days to get the DVD's which is the normal stated time. But usually because I'm in Los Angeles, CA using the San Jose distribution office, it only used to take 2 days. But other than that I've been pleased with the service. I've tried Blockbuster but since they don't have a big selection. I'd suggest blockbuster if you're only trying to see the latest movies that recently released. Also they had an large amouth of wait time for new releases, which I didn't like. The free rental bonus isn't that appealing because what's the point of going to a store when I get them in the mail. So I axed Blockbuster after the trail period. I just didn't like it at all. Overall for delivery time Blockbuster and Netflix are the same taking 2-3 days. Selection wise Netflix is bigger and has a better variety of films.
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Kitt
Member
09-06-2000
| Thursday, January 27, 2005 - 11:35 am
It's interesting that Netflix has had a slow down in several centres, and that it doesn't seem that consistent. Thanks for the Blockbuster info MsS. My husband is dead against changing so hopefully Netflix will improve. I should think they've had a lot of complaints lately and hopefully that will spur them on to get their service back on track. And as of today suddenly all three of my dvds have been recieved and the next three are being shipped today. So with any luck two old ones and Catwoman, which is finally available, will make it to me by the weekend.
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Rslover
Member
11-19-2002
| Thursday, January 27, 2005 - 12:19 pm
Melfie, I was considering joining Netflix. I'm on the east coast and heard the same thing from someone. That lately, it is hard to get the new releases immediately. Seems like they can't keep up with enough dvds for their expanding membership.
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Rslover
Member
11-19-2002
| Thursday, January 27, 2005 - 12:54 pm
I was curious where all of the distribution centers were so I just checked. In case anyone else may be interested: Birmingham, AL Phoenix, AZ Los Angeles, CA San Jose, CA Denver, CO Stamford, CT Washington, DC Fort Lauderdale, FL Lakeland, FL Tampa, Fl Atlanta, GA Chicago, IL Boston, MA Detroit, MI Minneapolis, MN Saint Louis, MO Greensboro, NC Newark, NJ New York, NY Rochester, NY Cleveland, OH Portland, OR Philadelphia, PA Chattanooga, TN Dallas, TX Houston, TX Richmond, VA Seattle, WA
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Tashakinz
Member
11-13-2002
| Thursday, January 27, 2005 - 1:31 pm
just fyi - the one for "Detroit" is actually in Lansing. At least that's what it says on my return labels lol.
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Native_texan
Member
08-24-2004
| Thursday, January 27, 2005 - 2:39 pm
I just started using Blockbuster. I sent movies back on Monday, received e-mail on Tuesday at 10:00 am and new movies were in my mailbox on Wednesday.
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Missy2
Member
07-31-2001
| Friday, January 28, 2005 - 1:17 pm
I love Netflix. We get 3 movies a week. They have a great user friendly web site. You set up a queue with tons of movies. You can organize the order...etc. Its a great service and I haven't had any problems with it yet -!
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Myjohnhenry
Member
01-02-2002
| Sunday, January 30, 2005 - 11:33 pm
I have had Blockbuster for the past month (finally got a DVD player for Christmas) and have only had one glitch in a hold up in movies...but I think part of that had to do with mailing back from our apartment complex which seems to rarely be a good idea. I have a lot of movies in my queue and move them around all of the time. I use the library a lot too, but the selection is limited and I can get newer movies quicker through blockbuster.
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Mssilhouette
Member
07-11-2001
| Monday, January 31, 2005 - 1:26 pm
I also like the new FRIENDS option of Netflix. Your friends who also use the service can view your ratings of the movies you've watched. Since I'm the heavy viewer of movies (I've rated over 1000+ movies...mostly to get recommendations of stuff I haven't seen) they have a page that at least can steer them away from some stinkers.
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Kitt
Member
09-06-2000
| Tuesday, February 08, 2005 - 10:27 am
Since I was the one who first complained about Netflix, I thought I'd post that they seem to have cleaned up their act. Last week they took a couple of days to admit to having received my returned dvds, but then sent the new ones out the next day, but this week the service seems back to normal, new one sent the same day old one is received. Also the movies in my queue have almost all changed to available 'now' instead of the 'very long wait' of a few weeks ago. So perhaps all is well again in Netflix land...! At least at San Jose. At least for now!
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Max
Member
08-12-2000
| Tuesday, February 08, 2005 - 10:51 am
I had put "The Village" on my queue and moved it to the top. At the time, the status said "Very long wait." I figured, okay, I can wait one round to get it. Two days later, a new NetFlix rental arrived in my mailbox and it was. . . "The Village"! I guess their idea of a "very long wait" is different than mine -- in a good way! Now I just need to get time to watch it.
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Tashakinz
Member
11-13-2002
| Tuesday, February 08, 2005 - 11:05 am
Hopefully they'll work it out nationwide. I had all 3 get back yesterday, but they're not shipping the replacements until today. I really liked it when they would ship them out again same-day.
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