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Naja
Member
06-28-2003
| Wednesday, November 17, 2010 - 8:01 pm
Just an update on the garage doors. DH called them around 9 am to make sure they were showing up to replace the faulty doors today. They said they would be here about 10:30 AM. 10:30 went by, 11:30 went by, and they were a no-show so DH started calling them about 1:00 pm. Every call went to voice mail. They finally called us back about 6 PM to say one of their workers got injured this morning and that's why they didn't show up. They will be here tomorrow morning. I totally understand if a worker got hurt, but I'm not getting why no one could have called us, or why no one answered the business phone. Now it's starting to feel like the run-around.
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Julieboo
Member
02-05-2002
| Thursday, November 18, 2010 - 6:00 am
Now I would be getting concerned. Let's just hope they show up today with no issues. Keep us posted!! And keep phoning them!!
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Kitt
Member
09-06-2000
| Thursday, November 18, 2010 - 9:19 am
Oh that's not good. Fingers crossed that they come back today.
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Naja
Member
06-28-2003
| Thursday, November 18, 2010 - 1:36 pm
Finally! The new doors are in They are looking and working much better than the first time around. And this time it was the owner who showed up with one other guy to put them in. I'm not some kind of garage door knowledge guru, but I just knew when that first set was put in and they were shaking and sounded like they were running through gravel, that things weren't right. ok, now I can work on getting myself back into a happy mood 
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Jmm
Moderator
08-15-2002
| Thursday, November 18, 2010 - 1:39 pm
That's great, Naja. I'm glad that things worked out.
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Tishala
Member
08-01-2000
| Thursday, November 18, 2010 - 1:58 pm
I'm glad to hear you had a happy resolution to that, Naja.
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Friend
Member
05-21-2008
| Thursday, November 18, 2010 - 2:56 pm
Good to hear you have working doors, Naja! Hooray! I can hear The Partridge Family now... C'mon Get Happy!
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Costacat
Member
07-15-2000
| Thursday, November 18, 2010 - 3:38 pm
Yay Naja! Glad it all worked out! See? Sometimes, people really DO come thru. I'm forever an optimist and will take people at face value. Until they prove otherwise. Case in point. I tried these new popcorn like treats called Dazzles at the Harvest Festival. Liked them so much that I ordered several bags from the web site listed on the back of the bag. I ordered on 10/28. Not a peep from these people. I emailed twice. I called and left a message. The second time I called I got "mail box full." So I filed a claim with PayPal, and escalated it. So far, it's been four days, and they've not responded to the escalation either. I don't often get burned, but this really makes me mad!
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Hukdonreality
Member
09-29-2003
| Thursday, November 18, 2010 - 3:46 pm
Costa, if this is the same company, here's a phone number: http://www.buydazzles.com/contact.htm
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Costacat
Member
07-15-2000
| Thursday, November 18, 2010 - 4:20 pm
It is the same company and yes, I've called, and yes, I've emailed and nope, not a peep, nothing, not even acknowledgement of my order. I never tweet bad things, but I did the other day. I tweeted that I thought Dazzles was a fraud! And of course it posted on my FB page too! 
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Naja
Member
06-28-2003
| Thursday, November 18, 2010 - 4:42 pm
Yeah, your waiting time is reaching ridiculous for a company located in the US. I hope you get it resolved. I wonder if they are overwhelmed from the holiday coming up. I order a lot of things from overseas, so sometimes I wait like a month for delivery, but at least I know ahead of time it will be that long.
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Kitt
Member
09-06-2000
| Thursday, November 18, 2010 - 5:30 pm
Glad the doors were fixed, Naja!
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Costacat
Member
07-15-2000
| Thursday, November 18, 2010 - 6:46 pm
Overseas is a bit different. Their web site said orders would be filled 5-7 days. So I waited patiently. And then emailed. And waited again. And emailed again. And then called. And then when I called a second time and got the mailbox full message that was it. Fraud? You betcha!
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Hukdonreality
Member
09-29-2003
| Thursday, November 18, 2010 - 8:11 pm
Holy cow Costa, have you Googled their address? The map shows not much more than desert. Then the web page tab gives results for at least 3 different businesses...Lucky's Lounge, El Rodeo Restaurant, and there's also a link for a trailer park renting out spaces. Yup, sounds like you got taken! Hope you checked your credit card to see if they've stolen your number!!
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Chewpito
Member
01-03-2004
| Thursday, November 18, 2010 - 8:14 pm
Lancaster is right over the mountains from Costa...not a hop,skip and a jump....but driving distance if in a pinch....Costa, more then enough time has past, I hate to be had'..
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Hukdonreality
Member
09-29-2003
| Thursday, November 18, 2010 - 8:25 pm
You have to wonder if this company is real or not, don't ya? http://webcache.googleusercontent.com/search?q=cache:YrWYy6FKN4AJ:threedogkitchen.com/2007/10/21/sweet-cheesy-poofs/+Dazzles+oven+baked+corn+BBB&cd=3&hl=en&ct=clnk&gl=us Have you ever been to a Harvest Festival? It’s like a huge craft fair where people come to sell their wares and foods and whatnots that people can store away for Christmas presents. There was one in Las Vegas and my mom went and discovered Dazzles Gourmet Oven Baked Corn, Caramel flavor. She loved it because it was good, crispy, light, and kernel-free. How do they make that? My mom loved it so much, she wanted to buy more to give to people. She tried ordering it, but the website is really not great. She tried calling, but didn’t get a call back for weeks.
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Mameblanche
Member
08-24-2002
| Thursday, November 18, 2010 - 8:56 pm
Naja I am thrilled that you're now able to get you're 'happy' on! Glad it all worked out for you in the end.
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Julieboo
Member
02-05-2002
| Thursday, November 18, 2010 - 9:48 pm
Costa, did you pay with a CC? Hopefully they can cover the loss... A friend of mine tried to order this really specialized yard for making hand knotted rosaries. Ordered and paid and waited and waited and long story short, her CC company covered the loss. She still made a complaint to BBB, but at least she got her $$$ back...
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Goddessatlaw
Member
07-19-2002
| Friday, November 19, 2010 - 3:54 am
File a complaint with your AG and BBB. You may not get your money back, but you can at least attempt to stop them in their tracks and alert other potential buyers to the problem.
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Costacat
Member
07-15-2000
| Friday, November 19, 2010 - 5:22 am
Hukd, it's the same company. I paid with PayPal, so I'm protected no matter what. It's not a lot of money, at this point it's the principle of the thing. And I love the Harvest Festival. I go every year, and have for years and years. And Hukd!! Wow, I just checked out your link (which I didn't find when I googled them, for some reason). Looks like they've been scamming people for 3 years now. The original post was from 2007 and the last post from 2009. I'm wondering if they think they don't respond if they can just keep the $$. I wasn't going to file complaints with anyone, but based on that blog post and comments, I'm definitely going to now. I'm glad I still have the one bag that I bought from them!
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Colordeagua
Member
10-24-2003
| Friday, November 19, 2010 - 5:31 am
The BBB was in the news big-time last week. Looks very much like it's a "fraud". Business concern has to pay bucks for membership in BBB to get a good rating. Small business owners were interviewed. They'd had one complaint which caused a low grade. Complaint was righted. BBB grade did not rise so business owners would call BBB. Only way to get higher grade was to pay for it -- membership. Seemed to be in the $150 - $200 range which in these economic times is difficult for owners. But in any case, owners had to pay to get grade upped.
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Julieboo
Member
02-05-2002
| Friday, November 19, 2010 - 6:13 am
So you're saying that BBB itself is a fraud?
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Mack
Member
07-22-2002
| Friday, November 19, 2010 - 6:30 am
Having been a partner in a small clothing shop a number of years ago I can tell you that BBB is not quite what I think most people think it is. Three of us went together and bought the business from another fellow and were approach by BBB to join. Our rating was directly linked to how much we paid to join and annual dues. In essence we were paying to use the BBB logo on our advertisements and shop window. They have no power other than to pull their "endorsement" and not let you use their logo if you get too many complaints but even then you can say "I'm sorry" and buy your way out of a poor rating.
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Colordeagua
Member
10-24-2003
| Friday, November 19, 2010 - 8:06 am
Maybe fraud isn't the right word -- but if you have to buy a deserved higher grade, that makes BBB's operations unethical if nothing else. A couple instances of this happening were cited to a BBB executive. His answer was simply "mistakes". Not.
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Costacat
Member
07-15-2000
| Friday, November 19, 2010 - 8:39 am
It's not all BBB offices that were acting dishonorably. The investigation started here in San Diego, and the San Diego office was clean. But there are offices that were only giving businesses A ratings if they paid for them. I had to laugh that Wolfgang Puck got an F!! Anyways, I checked the BBB and this company, Dazzles LLC, has had 25 complaints, 8 of which went unanswered. Lovely, huh? So I called the Harvest Festival people and complained. She said they were gonna be in Sac this weekend and she'd talk to them about their crappy customer service. She thought maybe they'd gotten slammed with orders. Doesn't matter. Good customer service would have been to let me know before I had to ask. Next best would have been to respond to any of my emails, phone calls, or PayPal emails. Harvest Festival is sending me two comp tickets to Pomona, though! LOL!
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