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Archive through August 15, 2010

Reality TVClubHouse Discussions: General Discussions ARCHIVES: May 2010 ~ August 2010: Free Expressions: The return of The Return of the Gripe Thread: Archive through August 15, 2010 users admin

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Costacat
Member

07-15-2000

Wednesday, August 11, 2010 - 3:49 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
So Kar... it's 5:48 in Colorado... wanna share what was on the Channel 7 news at 5pm there? :-)

Costacat
Member

07-15-2000

Wednesday, August 11, 2010 - 4:00 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
No Hukd, I was merely commenting on your comments about the "excessive" cost to provide assistance.

Hukdonreality
Member

09-29-2003

Wednesday, August 11, 2010 - 4:06 pm   Edit Post Move Post Delete Post View Post Send Hukdonreality a private message Print Post    
I never once said it was excessive, or even implied that. I simply believe that if Dogdoc's current method of communication with her customer is working, she shouldn't be forced to use another one.

Karuuna
Board Administrator

08-31-2000

Wednesday, August 11, 2010 - 4:09 pm   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
I'm so sorry I didn't get back in time to answer questions, but here is the link you can read the story on line, if you'd like.

http://www.thedenverchannel.com/news/24600572/detail.html

Texannie
Member

07-16-2001

Wednesday, August 11, 2010 - 4:13 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
you go girl!!!!

Costacat
Member

07-15-2000

Wednesday, August 11, 2010 - 4:15 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Hukd, Dogdoc's method of communication works with the deaf, not the blind.

And Kar, I'd have bet $$ it was on the dog walking thing! You go girl. Good luck, I hope you get the ban reversed! (What a great example of lack of communication, spoiling everything for everyone because of a few bad apples, and so on...!)

Karuuna
Board Administrator

08-31-2000

Wednesday, August 11, 2010 - 4:21 pm   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
Here's the other major headache I'm dealing with. We have our retail website linked to a third party processor, who takes the credit card information, and then sends us back an auth code or declined notice.

In order to do so, we have to submit a form to that website that includes orderID, total, and our MerchantID and Registration Key.

Two years ago when we linked, they sent us sample code that was written as a FORM submission. Unfortunately, even tho they said that was secure, it was not and someone stole our MerchantID and RegKey.

My programmer says that the industry standard is something like HTTPS-POST-RESPONSE. And get this, the payment site agrees. But when we ask for sample code so we can write a new integration that uses that process, they keep sending us samples of FORM submissions. When we protest, they say the sample code is *secure* and we can use it! When we tried to write the correct code ourselves, it didn't work properly, and when we ask them to help debug it, they say, follow the sample and we can't write your code for you. Talk about poor customer service!

I really am feeling like I live in bizarro world!

Costacat
Member

07-15-2000

Wednesday, August 11, 2010 - 4:44 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Hey Kar, you're not using Miva are you? (Email me offlist with the vendor if it's not them; I may know someone who works at the company.)

Karuuna
Board Administrator

08-31-2000

Wednesday, August 11, 2010 - 4:48 pm   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
No, Costacat. We're using Transaction Central currently. But not for long at this rate!

ETA: actually right now we are using Paypal, until we can get this worked out with TC, or find another vendor!

Costacat
Member

07-15-2000

Wednesday, August 11, 2010 - 5:10 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Yeah, sorry, I don't know anything about them! :-(

I've used Miva Merchant before (and actually, I think they are or used to be local to me). I do remember it was really easy to set up and customize (mostly because I had to do it, but this was back in 2001!).

(Personally, I love sites that accept Paypal, because I don't have to go look for my darned credit card. But I realize that an e-commerce site has to be able to accept multiple forms of payment and not everyone has joined the 21st century and gotten a Paypal account!)

Karuuna
Board Administrator

08-31-2000

Wednesday, August 11, 2010 - 5:33 pm   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
I can understand why you love Paypal, I did too till they didn't love me any more, 'cause I wouldn't link to my bank account.

From a merchant standpoint they suck, however, since they charge 1% of sales for themselves, and no one else is near that steep. If you have a lot of sales, that adds up quickly!

Costacat
Member

07-15-2000

Wednesday, August 11, 2010 - 5:35 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Yeah, from a merchant's POV, you're right, they suck. From a buyer's POV though, dang it's so freakin' easy! :-)

Karuuna
Board Administrator

08-31-2000

Wednesday, August 11, 2010 - 6:26 pm   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
Well, just be wary that once you get to $10,000 because of crazy homeland security requirements, as well as Paypal's greed, you have to give them access to your bank account if you want to keep spending.

And here's a tidbit, if you do, that becomes your *default* payment, you cannot make any credit cards your default, rather you have to change the payment type every time you make a purchase. And there are many horror stories about Paypal and bank accounts, and overdrafts and not getting refunds, and nightmarish computer loops that keep charging you over and over and over....

Yeah, where is customer service these days? Sigh.

Juju2bigdog
Member

10-27-2000

Wednesday, August 11, 2010 - 7:24 pm   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
Kar, just a bad thought, but you don't think it has anything to do with your "let-go" contractor, do you?

Karuuna
Board Administrator

08-31-2000

Wednesday, August 11, 2010 - 7:55 pm   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
No, Juju, you have to be a pretty good hacker to get this. And the person then used it to test-run 2500 stolen credit cards (a card list they stole elsewhere, not our customers). It was all done from a foreign IP, so that's back to the pretty good hacker spoofing IPs. All good FBI stuff.

Karuuna
Board Administrator

08-31-2000

Thursday, August 12, 2010 - 3:54 pm   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
Next stop: Fox News Radio (Yes, I said Fox. . Hey, it's a drive time interview, can't do better than that!!) You can listen online here if you have nothing better to do.

http://www.600kcol.com/pages/mornings.html

7:35 am, Rocky Mountain Time.

Costacat
Member

07-15-2000

Thursday, August 12, 2010 - 5:40 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Ah Kar. I'd listen but I wouldn't be caught dead listening to Fox! (At any rate, I'll be working out with my trainer at 6:34 am tomorrow! Whew!) :-)

Teachmichigan
Member

07-22-2001

Thursday, August 12, 2010 - 8:56 pm   Edit Post Move Post Delete Post View Post Send Teachmichigan a private message Print Post    
Sorry - these eyes don't open that early until school starts up. BUT I'll be dreaming good thoughts for you.

Goddessatlaw
Member

07-19-2002

Friday, August 13, 2010 - 5:33 am   Edit Post Move Post Delete Post View Post Send Goddessatlaw a private message Print Post    
Logged in right now hoping to hear Karuuna's interview.

Karuuna
Board Administrator

08-31-2000

Friday, August 13, 2010 - 5:48 am   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
Didja hear me GAL? Did I sound Stupid? Gail was so nice.....

Goddessatlaw
Member

07-19-2002

Friday, August 13, 2010 - 5:50 am   Edit Post Move Post Delete Post View Post Send Goddessatlaw a private message Print Post    
Terrific interview, Karin - a great way to proffer awareness of and gain public input on the dog ban in your local public parks.

I find it strange that officials say they were reacting to complaints of unleashed dogs harassing the wildlife when they still permit hunting dogs to be unleashed, which would to me represent the ultimate in wildlife harassment by dogs. But banning leashed dogs? Makes no sense. Good luck with your petition!!!

Colossus listened also, he says hi, good luck with your petition and he loved your interview.

Karuuna
Board Administrator

08-31-2000

Friday, August 13, 2010 - 5:57 am   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
Aw, thanks you two! It was definintely an overreaction by the DOW. The previous rules allowed for dogs off leash "while actively hunting"; and while "being trained for hunting." The problem was a lot of people tried to cover themselves and let their *untrained* dogs run wild under the second provision. You'd get people with huskies, and they'd throw sticks for them and claim that they were training their "hunting dog."

But they could have closed that loophole without banning all dogs. And as I said, if they are going to profess to "value public input", and then not give notice, and say quite sternly that the public input won't change their minds - well, then they don't really value public input!

Pamy
Member

01-02-2002

Friday, August 13, 2010 - 1:32 pm   Edit Post Move Post Delete Post View Post Send Pamy a private message Print Post    
YAH Kar! I hope the ban gets lifted!

Nickovtyme
Member

07-28-2004

Friday, August 13, 2010 - 6:18 pm   Edit Post Move Post Delete Post View Post Send Nickovtyme a private message Print Post    
My work has been keeping me busy and I haven't had a chance to get by RS Electronics (which btw I don't recommend anybody use), so I kinda lost my momentum on telling them off...you know how it is...I was in the moment and had my spiel rehearsed and all that, just unable to act on it.

But, again, a full week goes by and I hear nothing from them. Maybe its my good humor and my crazy belief that there is good in most people...I gave them a call this evening.

FINALLY! FINALLY! (no, TV not ready) but someone who didn't get the memo answered and I was able to talk to a person at that shop who gives a crap. Now, though I am still upset about the service...there is something very satisfying about voicing your grievances/concerns to someone that will listen.

And guess what!?!? She even apologized profusely, was stunned that anybody from there would speak to a customer in such a manner. (The whole time I was thinking that maybe they need to re-evaluate their protocols and stuff)

Unfortunately, she didn't have good news for me. Yes my part has been shipped off, no her hands are tied, Yes you can come and pick up your TV but it will not be repaired. Sorry it's taken so long, yes we should have kept you updated.....

I told her that I was thinking maybe they should keep it...I could have bought a new TV by now but was waiting on them. Sell it or something and recoup your money.

She came back with...are you sure thats what you want to do? We can dispose of it...why don't you think on it and let us know.

So after nearly 2 months of run-a-round and bullshit answers and general disregard...I made some progress and prolly will tell them to keep it.

With TV prices dropping they way they are...I can get a better/bigger TV for what I paid for that one.

Oh and BTW I was giving Gracie's suggestion a lot of thought...we have in out local market "7 on your side" Channel 7 will take up your case if they find it compelling.

Sugar
Member

08-15-2000

Sunday, August 15, 2010 - 1:57 pm   Edit Post Move Post Delete Post View Post Send Sugar a private message Print Post    
Ding-dang-diddly-darn computer!
I had some kind of virus warning thing and did what hubby said to do (he is working out of town on a consulting job) and now am being thwarted by this beyond annoying pop up box for HPProductAssisant. I try to close it, cancel, etc. and it will not stop. It says I am trying a feature that is on a CD-ROM or other removable disk that is not available. I'm not trying to do anything. If only it would at least give a try again later option I would be happy. I don't know how to get rid of it and hubby can't seem to help. It is irritating me to no end!