Author |
Message |
Pippin04
Member
10-26-2007
| Tuesday, June 15, 2010 - 11:11 am
Thanks for your input. As service providers thay are about it. I only use them for the fax machine everything else is through the computers. Yes is was 45 000, three zeros. They are saying that they do not want to refund me as I can cheat them and take the money out of my account. But I paid online and the money is already gone to them. I spoke with my bank and they agreed to do a chargeback and charge fees to bell for refusing to return the funds. Now we wait!
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Kitt
Member
09-06-2000
| Tuesday, June 15, 2010 - 11:24 am
Phew! Maybe the bank has more sway than I thought when you do online banking. That's useful to know, actually! Terrible service by Bell. I guess they're saying they could send a check and you could cash it and then do the chargeback and you'd have got double the money but still... seems like they could have worked with you.
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Happymom
Member
01-20-2003
| Tuesday, June 15, 2010 - 12:00 pm
Pippin, that is outrageous. I wouldn't wait too long before screaming loudly to everyone about it (not literally)...but like Kitt posted. Be the squeaky wheel, that is a huge amount of money.
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Karen
Member
09-06-2004
| Tuesday, June 15, 2010 - 12:59 pm
Pippin, you can also look into PC-based fax services if you want to ditch Bell completely. Faxes go out via scan/email, and come in just like an email into your inbox.
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Y2krazy
Member
09-17-2002
| Tuesday, June 15, 2010 - 2:37 pm
Pippin04 if you paid it on-line, the number on the back of your ATM card is the way to try to get a refund. They (the bank employees) will send for a reversal of that entry or entries, but then it's up to Bell to respond. They usually will then,(provided you don't owe them close to the same amount!!) because it's being refunded the same way it was paid. Same as when you go to a store, usually if you pay my credit card, you can only get a credit on your credit card. If you paid by debit card, they will credit your debit card. Cash only, if you paid cash. But it does take a long time to get credit back. I am very sorry you've had this bad experience. I work at one of Canada's big banks, so I know this process quite well.
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Hukdonreality
Member
09-29-2003
| Tuesday, June 15, 2010 - 3:50 pm
Do you generally keep 45 grand in your checking account? And if not, do you have that big of a line of credit at your bank? Wow! (just being nosy because that's such a huge amount!)
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Costacat
Member
07-15-2000
| Tuesday, June 15, 2010 - 4:01 pm
If you generally keep $45 in a checking account (and not a combo account), bad girl, bad! Put that money somewhere and at least get some interest on it! 
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Pippin04
Member
10-26-2007
| Tuesday, June 15, 2010 - 4:09 pm
Our expenses are about 300K a month for salaries and advertising so the balances are fairly high. I am the owner of the business so only I touch the accounts. I get a crappy rate of half a percent at the bank but a really great rate to change currency. Y2 it is TD and the policy is usually 24hrs for online transactions. I have done this before and the creditor just does the refund. I have never had a problem. The bank is being very helpful but I had to do it at the branch.
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Karuuna
Board Administrator
08-31-2000
| Tuesday, June 15, 2010 - 4:29 pm
I think the chargeback is the way to go. Bell is absolutely out of line for not refunding the money, but sometimes company policies keep lower level employees from being able to make that decision. If the bank had not agreed to help you, I think you just needed to escalate with Bell, or threaten to go to the press. That usually does the job.
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Costacat
Member
07-15-2000
| Tuesday, June 15, 2010 - 6:01 pm
Oh duh. Business account. That makes sense! LOL!
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Costacat
Member
07-15-2000
| Wednesday, June 16, 2010 - 8:38 am
I'm listening to a webinar on machine translations. The speaker has made three major errors so far: 1. His statistical analysis on one item was totally flawed (not the words that confused the reader but that the reader had to know what to search on). 2. An example had four misspelled words in it. FOUR!! 3. He used a reference to a Rachel Ray cookbook called "Cooking Rocks." But he called her Rebecca Ray. I'm THIS CLOSE to bailing out of the middle of this thing. Sigh.
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Costacat
Member
07-15-2000
| Wednesday, June 16, 2010 - 8:54 am
OMG could I have the last 50 minutes of my life back? That guy was an idiot. Worst.Presenter.Ever. EVER!
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Goddessatlaw
Member
07-19-2002
| Wednesday, June 16, 2010 - 9:24 am
Costa, Colossus is busy acquiring his Certified Project Manager letters. A huge component of project management is communication. Guess who he couldn't get communication from? You guessed it - one of the few agencies that issues the certifications. Multiple phone calls and emails regarding their seminars and testing received no response. Needless to say he's not going with that agency, he's going to Villanova for a Six Sigma instead.
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Costacat
Member
07-15-2000
| Wednesday, June 16, 2010 - 10:24 am
OMG, that's so sad that it's almost funny. So he's doing Six Sigma, huh? Poor man! 
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Goddessatlaw
Member
07-19-2002
| Wednesday, June 16, 2010 - 10:32 am
Glad it's not me for sure, but he's excited about it.
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Costacat
Member
07-15-2000
| Wednesday, June 16, 2010 - 11:00 am
LOL! Yeah, glad it's not me, either! Shudder...
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Costacat
Member
07-15-2000
| Wednesday, June 16, 2010 - 3:13 pm
Gripe: No one's posting anything here I can comment on. How the heck am I supposed to avoid work if you guys aren't cooperating? Huh? Huh? 
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Goddessatlaw
Member
07-19-2002
| Wednesday, June 16, 2010 - 4:46 pm
I have a gripe. My bank, which I love and has been VERY customer friendly, is having computer issues and every month for the past 4 months or so, once I've reconciled my accounts, I've had to go in and ask them to refund a $36.00 user fee that is being posted by mistake. Ahem. They say it's being caused by an errant command having to do with the ATMs. Whatever, but what about the people who don't pay such close attention to their accounts? And my personal banker had the nerve to transfer to another city where she's getting married. What was she thinking?
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Goddessatlaw
Member
07-19-2002
| Wednesday, June 16, 2010 - 4:55 pm
And another thing - I just realized that my vet charges $150.00 for yearly vaccinations (with pet physical) when I can get their vaccinations at the clinic down the street for $30.00 (no pet physical). Outside of Sheena, my cats are perfectly healthy and don't need a thermometer up their hineys unless they are acting unwell (usually once per year per kitty - eye infection, granuloma, whatnot). From now on I'm getting the $30.00 shots and only paying for the physical when the cat appears to need it. It's too stressful for them and and unnecessary duplicated expense. Sheena, on the other hand, I insist on taking in to the regular vet so he can see how well the little girl is doing without having surgery that would have removed her jaw and reattached, likely causing her tongue to hang out, blindness and nerve damage. He's a great vet, great surgeon, but no one at the vet office gave her a chance after Colossus said no dice on the surgery.
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Karuuna
Board Administrator
08-31-2000
| Wednesday, June 16, 2010 - 5:00 pm
GAL, FWIW, I give my cats shots myself. If you have good kitties, it's alot less than even $30. The only one you can't give is rabies.
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Costacat
Member
07-15-2000
| Wednesday, June 16, 2010 - 5:16 pm
GAL, are your cats inside-only? If so, you can forgo most, if not all, of the shots. Mine haven't had shots in almost 10 years. They are inside only. Then again, Costa costs me so much money anyways, that I probably wouldn't notice $150 vet bill!
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Goddessatlaw
Member
07-19-2002
| Wednesday, June 16, 2010 - 5:34 pm
Karuuna, I'm way too squeamish to give my cats shots. I'll give Colossus the option though, LOL (he'd probably pass out). Costa, one of my cats is indoor/outdoor and Sheena likely has feline herpes so we get all the kitties the full shot treatment. Julio, though, was strictly inside with no exposure to other animals so outside of his kitten shots he never had shots. I'm feeling you on the Costa costs - Sheena (who was actually fully preppad an anesthetized on the operating table when Colossus pulled the plug on it - and she was at Purdue, with all it's enhanced charges) has cost many thousands of dollars. My vet can't gripe after all the money we've spent on our cats and the ones we've rescued, paid for veterinary care and placed in homes. Our major expense these days (outside of Sheena's host of specialists - she has an opthamologist, a dermatologist, a Purdue surgeon, a surgeon for a vet, and some specialist up at the high-ding dong veterinary specialist center who helps us when she's throwing odd symptoms that our regular vet can't diagnose) is flea control because of the indoor/outdoor cat. The dermatologist insists we use Revolution on Sheena (she has flea allergy), and it's great stuff so we use it on all the cats but costs beaucoup bucks. I finally had them write a prescription and we buy it online for less than half the cost of getting it at the vet. I find most of Sheena's specialists to be reasonable on their charges, and her opthamologist is worth her weight on gold. I like our vet and stick with him because he's treated them all since we took them in. But the $150.00 thing whizzed me off.
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Costacat
Member
07-15-2000
| Wednesday, June 16, 2010 - 5:45 pm
My vet actually isn't the most expensive. It's Costa's cardiologist. I've already spent thousands of dollars in the first six months of this year alone. Fortunately, two of his meds are human meds and come in formulations small enough for his 16 lb cat body. So I get his meds filled at my pharmacy. Saves me about $100 a month. Although it's funny, when I go pick up his scripts, I swear he should come in with me and pawprint the sig! I wish his twice/weekly aspirin would come in 10mg, though. I have to pay for special formulations. That's where UC Davis gets the bucks... it's about $1.00 an aspirin. A dollar! For an ASPIRIN???? That's only 10mg??? SERIOUSLY? When I dated blind beau, his damn guide dog brought fleas into the house. Never saw a flea until then. Bombed the house and did Advantage for a couple of months. And Costa got to watch the squirrels since we had to go somewhere while the house was bombed (we went and had a Sunday morning picnic at Balboa Park, a cat per carrier and mom had scones and coffee and the paper).
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Goddessatlaw
Member
07-19-2002
| Wednesday, June 16, 2010 - 5:51 pm
If you have a Walgreens, they will let you have a prescription card for your cat for 25.00 yearly and it takes around 80 percent off of the cost of a prescription. I get some of my kitty prescriptions there, too, and it is a huge money saver. Oh, and the cardiologist fees have to be crazy huge. I forgot to mention that Sheena gets any otherwise oral medication from an apothecary so we can rub it on her skin instead of risking further damage to her jaw. She has more specialists than I do. Sigh. I would have been seriously annoyed over the flea situation.
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Goddessatlaw
Member
07-19-2002
| Wednesday, June 16, 2010 - 6:01 pm
LOL at Costa watching the squirrels - I take Eightball or Max with me when I go to Petsmart so I can give them a treat by parking them in front of the bird and hamster cages. It always causes other customers to laugh, and they're never near enough that the bird/hamsters would be terrified. They also get to pick out their own toy and toys to give to the other cats.
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