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Archive through March 01, 2010

Reality TVClubHouse Discussions: General Discussions ARCHIVES: January 2010 ~ April 2010: All Things Technical: The Help Desk: Computer Problems? Ask Here:: Archive through March 01, 2010 users admin

Author Message
Loyolamom
Member

05-10-2005

Wednesday, February 17, 2010 - 7:19 pm   Edit Post Move Post Delete Post View Post Send Loyolamom a private message Print Post    
Thank you Naja!

Naja
Member

06-28-2003

Wednesday, February 17, 2010 - 7:24 pm   Edit Post Move Post Delete Post View Post Send Naja a private message Print Post    
You're welcome :-)

Cathie
Member

08-16-2000

Tuesday, February 23, 2010 - 9:45 pm   Edit Post Move Post Delete Post View Post Send Cathie a private message Print Post    
I am having a HUGE malware/spyware problem. Usually I can stay ahead of these or get rid of them with AdAware, which I keep updated on my desktop. I had not put it on my work laptop, so of course that's where the problem is. While in an app on FaceBook I started geting pop-ups that the computer was infected and I needed to go to their site to fix it. I didn't, of course, and ran McAfee which found no problems. I tried to install AdAware, and it pops out of the installation immediately. I did a Google search of the supposed culprits (Win32/Nuqel.E and BankerFox.A) and when I tried to go to a link to research, it began forbidding me all web sites except for it's own software and a few porn sites flipping inbetween to let me know they are in control. It has a virus scam (typo--should be scan, but I'm leaving it because scam is appropriate!) program on my toolbar, which I found the executable through Properties, but I cannot delete/rename/anything to the file because I don't "have permission". I am not able to install or uninstall anything at this point. Any bright ideas out there?

Karuuna
Board Administrator

08-31-2000

Tuesday, February 23, 2010 - 9:54 pm   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
Cathie, here is a specific link for a tool to remove that particular malware. You should use a different computer to go to this link and then download the tool; and transfer it to the infected computer using a portable flash or USB drive.

http://remove-malware.net/how-to-remove-win32nuqele-trojan/

Cathie
Member

08-16-2000

Tuesday, February 23, 2010 - 10:18 pm   Edit Post Move Post Delete Post View Post Send Cathie a private message Print Post    
Thanks, Karuuna! Keep your fingers crossed.

Holly
Member

07-22-2001

Tuesday, February 23, 2010 - 10:37 pm   Edit Post Move Post Delete Post View Post Send Holly a private message Print Post    
I've been getting those popups too. I just found a free AdAware download from Lavasoft. I don't know if I'm supposed to 'Run' or 'Save' this. Also, if I save it to desktop, do I have to "manually" run it whenever I have a spyware problem or will it act like my virus software, once it's downloaded? I've never used malware/software remover so would appreciate any advice. TIA

Cathie
Member

08-16-2000

Tuesday, February 23, 2010 - 10:59 pm   Edit Post Move Post Delete Post View Post Send Cathie a private message Print Post    
Holly, I would save it and then run it. After installation you can manually run it when you want or schedule it to scan on a regular basis. I wish it would let me download and run it!

Karuuna, I have been able to run the installation from the link you gave but it is still "running" after 30 minutes, saying it is still "initializing components". I'm not sure how long it is supposed to take, but begining to feel like it is stuck.

Holly
Member

07-22-2001

Tuesday, February 23, 2010 - 11:10 pm   Edit Post Move Post Delete Post View Post Send Holly a private message Print Post    
Thanks Cathie. I'm going to try it now.
I hope you resolve your problem soon.

Cathie
Member

08-16-2000

Wednesday, February 24, 2010 - 2:13 am   Edit Post Move Post Delete Post View Post Send Cathie a private message Print Post    
It took 3 attempts and a few hours but the link from Karuuna finally paid off. Each time I tried it went a bit further with the install, so persistance paid off. The link goes to PC Tool's Spyware Doctor, which somehow erased the offending file during its installation. When I finally ran the scan the original file was already gone but it found another worm on my computer that I had not even been warned about. Thanks, Karuuna!

Holly
Member

07-22-2001

Wednesday, February 24, 2010 - 8:00 am   Edit Post Move Post Delete Post View Post Send Holly a private message Print Post    
Well, I went to a site other than Lava for AdAware and the download caused me all kinds of problems. My Kapersky anti-virus found 3 viruses from the download!! So it got deleted tout suite. I hate downloading ANYTHING any more as it's hard to know who to trust.

Jimmer
Moderator

08-30-2000

Wednesday, February 24, 2010 - 8:20 am   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
If possible, always go to the source site for any download.

Colordeagua
Member

10-25-2003

Wednesday, February 24, 2010 - 8:40 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Lovin' my Mac.

Rosem4243
Member

06-27-2005

Wednesday, February 24, 2010 - 9:00 am   Edit Post Move Post Delete Post View Post Send Rosem4243 a private message Print Post    
What does it mean when you turn on a desktop pc, and all it does is 'beep' - doesn't boot up.

Doomed?

Jimmer
Moderator

08-30-2000

Wednesday, February 24, 2010 - 9:11 am   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
I'm not sure if it still works this way, but the number of beeps used to indicate the problem. You could go to the site for your computer's make and maybe find out more about this.

Karuuna
Board Administrator

08-31-2000

Wednesday, February 24, 2010 - 9:56 am   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
Personally we ue Trend PC-cillin for all our PCs. It's an annual subscription, $39 for three computers), and it's really reliable in terms of both viruses and malware. Occasionally my son forgets to update his, so I also have Malware installed, since it is faster at eradicating any problem files to get us up and running faster.

I love my Mac. We don't have these issues.

Juju2bigdog
Member

10-27-2000

Wednesday, February 24, 2010 - 9:56 am   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
Cathie, you may already know this, but once you have a problem like you had and manage to remove it, you generally have to go turn off and then turn back on your System Restore, or the malware will be backed up in there and somehow reinfects your computer.

I think the place you turn it off and back on is in Accessories>System Tools>System Restore.

Cathie
Member

08-16-2000

Wednesday, February 24, 2010 - 12:51 pm   Edit Post Move Post Delete Post View Post Send Cathie a private message Print Post    
Thanks Juju. It was one of the things I did remember to do. :-)

Cathie
Member

08-16-2000

Wednesday, February 24, 2010 - 12:57 pm   Edit Post Move Post Delete Post View Post Send Cathie a private message Print Post    
I ended up subscribing to the PC Tools Spyware Doctor. It was $39.99 for up to 3 computers. I ran it on my desktop after I fixed the laptop and it found alot of low threat things (over 100) and I removed them. The PC is running faster and better than it has in a long time. Going to bed early tonight--worn out from last night!

Bookworm
Member

12-18-2001

Wednesday, February 24, 2010 - 8:54 pm   Edit Post Move Post Delete Post View Post Send Bookworm a private message Print Post    
This morning while I was navigating around the Clubhouse, my two year old bumped me. I was using the roller on my mouse at the time. (I don't remember if he bumped the keyboard at the same time.) Now the print is about two point sizes smaller than usual on all the webpages. I don't know how I shrunk it and therefore don't know how to fix it. NC and I are old and we can't read this small print. Help please. :-)

Jimmer
Moderator

08-30-2000

Wednesday, February 24, 2010 - 9:04 pm   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
I think if you hold down the ctrl key and turn the roller, you can get it back to
normal. :-)

Bookworm
Member

12-18-2001

Wednesday, February 24, 2010 - 9:13 pm   Edit Post Move Post Delete Post View Post Send Bookworm a private message Print Post    
Well lookie there! Thanks Jimmer!! You are a life (or at least eye) saver.

Juju2bigdog
Member

10-27-2000

Wednesday, February 24, 2010 - 11:04 pm   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
You can also hold down Ctrl and hit the + and - keys up there at the end of the numbers row and go up or down on font size. On my laptop, I have the resolution set pretty high, so the font is tiny, and I enlarge it fairly often using that method.

Mictay
Member

09-29-2006

Monday, March 01, 2010 - 6:15 am   Edit Post Move Post Delete Post View Post Send Mictay a private message Print Post    
Does anyone know how I can find out how to replace my daughters laptop charger,it just stopped working,but I want to make sure I get the right charger for it,without paying the price of a new laptop?

Rissa
Member

03-19-2006

Monday, March 01, 2010 - 6:22 am   Edit Post Move Post Delete Post View Post Send Rissa a private message Print Post    
I wish I didn't know this Mictay but I seem to be a laptop cord killer. With my HP I just ordered a new one directly from HP... get ready cause it cost me $109!!. Just recently the cord for my Panasonic toughbook went and this time I bought a universal cord/charger from Best Buy. It came with about a dozen different ends so will work on pretty well any laptop and cost me $70. I spent weeks hunting and that was the cheapest option I could find. It was suggested to me that I try Ebay but the problem is that these cord get softer and the wires inside get bent over time so buying a used cord seemed counter-productive to me.

Babyruth
Member

07-19-2001

Monday, March 01, 2010 - 9:08 am   Edit Post Move Post Delete Post View Post Send Babyruth a private message Print Post    
I have a Toshiba laptop and needed to get a new power cord. I could have ordered one online for 150 bucks, but I ended up getting the same one Rissa describes, from Best Buy. If it outlasts the laptop itself, I can use it on any new laptop I may buy.

I also like it because my laptop has no battery power anymore and the new cord is much longer than the old one, giving me more flexibility in where I can use it.