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Archive through March 19, 2008

The TVClubHouse: General Discussions ARCHIVES: Jan. 2008 ~ Mar. 2008: All Things Technical: The Help Desk: Computer Problems? Ask Here: Archive through March 19, 2008 users admin

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Seattlemom
Member

05-10-2005

Monday, March 17, 2008 - 3:58 pm   Edit Post Move Post Delete Post View Post Send Seattlemom a private message Print Post    
Thanks Bob! My computer at best is maybe 5 yrs old, Its a Dell. I used to shut it down about evey night trying to save on electric. LOL. But during BB I tend to leave it up all the time with feeds running LOL. Then I get to thinking I should shut it down once in awhile and that is when it happens, After I have left it running for about a week then shut down for one night. Would I be better to leave running? I have no clue how to mess with Bios etc. I used to have a Friend on my old computer that I could connect to hers and she checked prob;ems for me LOL. E-mail me any time with any help full info Okay thanks a lot Hugs Linda

Bob2112
Member

06-12-2002

Monday, March 17, 2008 - 4:13 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Seattlemom: If you left your computer off for weeks and months, you might come back to a dead CMOS battery. Just leaving it off over night should not be a problem. If you continue to get the low battery warning, then you may want to pursue replacing it.

Bob2112
Member

06-12-2002

Monday, March 17, 2008 - 4:18 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Colordeagua: Well, I was actually doing some work! LOL!

You need to do some testing every day to see how the problem changes. I'll post a list of steps and you post the results in the morning. Then I can give you a few more steps the next day.

So, for today, since your MozyHome should have already run, do the following:

1. Uncheck MozyHome so it will not autostart
2. Do a restart and check the timing.
3. Do a shutdown and power up and check the timing.
4. Leave the computer running over night
5. Do a restart and check the timing.
6. Do a shutdown and power up and check the timing.

Post all the timings tomorrow and we can go from there.


Colordeagua
Member

10-25-2003

Monday, March 17, 2008 - 4:29 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Sorry, sorry, sorry.

So "shutdown" is turn it of for a while? How long?

"Restart" is reboot -- turn off and on again quickly?

Colordeagua
Member

10-25-2003

Monday, March 17, 2008 - 4:43 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I turned Mozy off (unchecked) and will leave it off during all this?

I just restarted (shut off briefly) / rebooted. Desk top was up extremely fast.

So next turn off for, say, a two - three hours and see what happens?

Seattlemom
Member

05-10-2005

Monday, March 17, 2008 - 4:46 pm   Edit Post Move Post Delete Post View Post Send Seattlemom a private message Print Post    
Okay Thanks Bob, If I get the warning next time I leave it off over night I will have to put it in the shop once BB is over, As I shudder to think of replacing my computer $$$ sigh I want to save and get a lap top LOL, Thanks for your help. TC Linda

Bob2112
Member

06-12-2002

Monday, March 17, 2008 - 4:53 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Colordeagua: Lets leave MozyHome off for a couple of days. Just don't buy any new music and you will be fine!

The restart is on the shutdown menu and will restart the computer automatically. You don't have to press the on button. This basically unloads the operating system and loads it fresh.

With a shutdown your computer will actually turn off. You just need to wait 30 seconds or so and then press the power button. This will force your computer hardware to restart and initialize. I would expect that to also be fast at this time.

Then leave it on over night and run the same 2 tests. I would expect them both to be fast again, but we will see.


Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 7:15 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Bob, I restarted and shutdown last evening and this morning (about 13 hours later) with Mozy unchecked -- immediate start-up after all.

Bob2112
Member

06-12-2002

Tuesday, March 18, 2008 - 8:25 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Good. That was expected.

Todays testing is easy.

1. Turn off your computer before you go to sleep.
2. Turn on your computer in the morning and note the time.
3. Regardless of whether it was fast or slow, turn off the computer for 1 minute and turn it back on and note the time.
4. Post your results.

My guess is that the first boot will take a long time and the second boot will be fast. Everybody place your bets on what you think will happen!

If you want to search around inside Norton Anti virus today, there are a few things that would be good to know. Some are settings and some would be in logs.

1. When was the last full scan run?
2. How long did it take?
3. What is the setting for checking for new virus definitions? It should happen daily, but you can usually pick the time.
4. Look for a setting that says something like "run a full scan after downloading new virus definitions." The actual wording could be very different, but it would be similar to this.
5. When was the last virus definition file downloaded?

There might be a menu option for a "scan history" or "event log" which would give you some of the above information.


Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 8:29 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Good morning. Mozy still unchecked? Or check it again?

Bob2112
Member

06-12-2002

Tuesday, March 18, 2008 - 8:32 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Colordeagua: Follow this link and tell me if your user interface for Norton looks similar to the screens on that page.

http://www.uwec.edu/Help/General/norton.htm

Specifically, do you have Configure and Histories in your menu bar at the top?


Bob2112
Member

06-12-2002

Tuesday, March 18, 2008 - 8:33 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Leave MozyHome unchecked for at least another day so we can just test Norton tomorrow.

Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 8:39 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I'll check later. Have to go out for maybe couple hours.

Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 12:20 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I'm back. I have a headache. There have been a few e-mails going back and forth between Jennifer (CompUcoach) and I. OMG! I would / will (if she hasn't cut me off) still go there for computer help. It is good. But that girl needs help in dealing with people and not just computers. That is her problem. After a remote session with another of her consultants last Friday, I left score and comments about it. MINE. (After next cold start, found problem wasn't solved.) She can agree or disagree. I got a backlash for what I said. If you don't want a client's opinion (I tried to be helpful with it) -- don't ask.

So that's basically it. We've been going back and forth. I don't want to lose her help, but I may have been kicked out the door.

Geeeeez! I found her latest e-mail when I got home. I've got to eat lunch and relax.

Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 1:55 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Norton

Last Full Scan was last Friday, 3/14. Ended at 7:25 p.m. (It's scheduled to run weekly on Fridays at 7:00 p.m. So it took 25 minutes.)

There are a lot of Quick Scan results in the history. Relative to that I found checked: "Run Quick Scan whenever protection updates have been received.

Also found this:

Antivirus Options
- Manual Scanning: Gen'l Settings
-Which File Types To Scan For Risks
Checked: Scan Active Programs and Start-Up Files

Is that important? Can't say I found other stuff in particular you're asking about, but found where to look for a lot of info.

Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 2:55 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Looking further at history -- 3/07 Full Scan took 22 minutes and 2/29 took 18 minutes.

Bob2112
Member

06-12-2002

Tuesday, March 18, 2008 - 4:06 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Can you look in the history and note the times that "protection updates have been received"?

These should be happening daily and it would be interesting to see if any of the times correspond to when you turn on the computer.

When you leave the computer on, it can get the updates in the middle of the night and run the quick scan at that time. Then if you shutdown and restart in the morning it is fast because it already got the update.

That's the test you can run tomorrow (see earlier post). You'll turn off the machine and not get the update until you turn it on in the morning, at which time it will do a quick scan that may not be so quick. LOL

The next night we will turn off the running of the quick scan and also turn off the computer. Then hopefully it will boot up quickly on Thursday morning. But, we are getting ahead of ourselves.


Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 4:34 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I don't see anything in the History about Protection Updates. Got to be some place in Norton here?

Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 4:41 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I'm digging into things more than I usually do. Interesting. But I can't find a history for Protection Updates -- so far? I'll look some more.

Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 4:48 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Should that history be some place? I really can't find it.

Bob2112
Member

06-12-2002

Tuesday, March 18, 2008 - 4:53 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Do you see an event log?
What menu options do you have?
Does it look anything like the screen shots at the link I posted earlier?

"But, can it core a apple?"


Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 4:56 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Ha ha ha ha ha. I just checked the Vent thread. I would pay. If it's "kaput" with Jennifer, I think I'd try Save My Butt, but I had sorta thought of asking you if you know anyone / business in the area who does both house-calls and remote?

Colordeagua
Member

10-25-2003

Tuesday, March 18, 2008 - 4:58 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
There is a lot of things to look at, but nothing else than the one "History" I already looked that doesn't contain a schedule for past updates. Nothing.

Colordeagua
Member

10-25-2003

Wednesday, March 19, 2008 - 7:57 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Good morning.

After being off all night, 48 minutes to start up this morning.

I left it on for five minutes, then shut it off again. Turned it on again after one minute. Immediate start-up.

Mozy is still unchecked.

Bob2112
Member

06-12-2002

Wednesday, March 19, 2008 - 9:07 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
OK. That was what we guessed would happen.

Here's what we need to do tonight:

1. Leave MozyHome unchecked.

2. Uncheck the option "Run Quick Scan whenever protection updates have been received." from where ever you found it in Norton

3. Turn computer off before you go to bed

4. Turn computer on in the morning and get a fast boot time! Hopefully.

I don't see a need to do a quick scan automatically after every protection update. If you ran into a new virus before getting the new updates, the damage has already been done. Once you have the new updates, you are protected. If you suspect a problem with your computer, run a full scan manually.