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Archive through March 16, 2008

The TVClubHouse: General Discussions ARCHIVES: Jan. 2008 ~ Mar. 2008: All Things Technical: The Help Desk: Computer Problems? Ask Here: Archive through March 16, 2008 users admin

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Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 8:46 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
You could try to make the window smaller before you capture it or you could crop it in paint. You could possible reduce the size to 80%, but the text may not be readable that way.

or

email me the jpeg at bob2112@comcast.net


Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 8:47 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
If we count the time in reboots, it has only been about 4 reboots! LOL!

Colordeagua
Member

10-25-2003

Saturday, March 15, 2008 - 8:57 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I shrunk it, but still too big to post. I e-mailed as an attachment.

I deleted the Dell Support Center, Messenger, and Microsoft Office.

Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 9:01 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Here's the tasks, in case anyone else wants to comment on what is not needed:



Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 9:07 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Colordeagua: Could you adjust the window so the entire path shows and take another screen capture?

Make the window full screen and then you can grab the line at the right of the column labeled Path and drag that to the right until you see the full paths.

Capture this as a jpeg and email it to me. I'll edit it to a smaller size and post it so more people can weigh in on what you don't need.

I'd get rid of at least 1/2 of them without thinking, but I'm probably a little more aggressive plus I don't know what your tech person chose to install.

The main thing you don't want to get rid of is starting your anti-virus.


Colordeagua
Member

10-25-2003

Saturday, March 15, 2008 - 9:12 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Got it. Will do and e-mail again.

This is new computer because my old one (4 - 5 years old) got corrupted per consultant. Almost all my music was in corrupt part of drive so had to import it all again into iTunes. So now backup onto Mozy.

Colordeagua
Member

10-25-2003

Saturday, March 15, 2008 - 9:23 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I've been using CompUcoach as my consultant for a few years. Now thinking of switching to Save My Butt.

Both above consultants don't like Norton. Say it sort of "takes over" computer. Guess it should go and I should change to something else?

Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 9:24 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Here's the list of things that are starting. Anyone want to offer opinions about what can be deleted?



Colordeagua
Member

10-25-2003

Saturday, March 15, 2008 - 9:39 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Bob, on your profile page . . . you're in Chicago! I'm in Lombard -- 'bout a mile north of Roosevelt Rd. near Westmore / Meyers Rd.

I'm listening to Nick D. on WGN radio now.

Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 9:59 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Colordeagua: You do remember that we met at the Chicago get together back in 2004?

Here's a reminder:



I've also got pictures of you sitting with Reiki, Egbok and Reader


Colordeagua
Member

10-25-2003

Saturday, March 15, 2008 - 10:06 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Oh, noooooooooo. I like being BEHIND the camera, not in front of it. Yes, I remember that TVCH meet. I was thinking about that too. Wondering if you might have been there. My memory is not so good. Things ain't what they used to be.

Can you e-mail me that picture and others of people from the meet?

Are you ready for this . . . my dad (long gone) was a camera bug. I picked it up from him. I did pretty good with film camera -- totally manual cameras. Digital -- never used one. Technology today just does me in -- or, admittedly, I've let myself get scared of it. Ooooooh, that sounds so old.

Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 10:30 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Here's a little bit about each of the things you are running. Only you know if you are using some of these helpers, but in most cases people are not even aware they are running.

I'll follow up with a way that you can disable all but the most critical of these without deleting them from the tool and test your reboot. If something is missing that you use, it will be easy to enable it. I just tested this on my computer.


Adobe Reader Speed - Reader_sl.exe
Speeds up the time it takes to load the Adobe Reader application. Your choice, but not required for Adobe Reader to function properly

Alcmtr - ALCMTR.EXE
Realtek AC97 Audio - Event Monitor. "Sypware" file used surreptitiously monitor one's actions. It is not a sinister one, like remote control programs, but it is being used by Realtek to gather data about customers.

ccApp - ccApp.exe
ccapp.exe is a process belonging to Norton AntiVirus. It is responsible for the auto-protect and email checking facilities, both of which will not function correctly if this service is stopped. This program is important for the stable and secure running of your computer and should not be terminated.

dscactivate - dsca.exe
DSCA is Dell's remote-support app. If you're relying on Dell's remote-desktop support, leave it.

ECenter - EULALauncher.exe
This brings up a page which Welcomes me to my new Del pc.

Google Desktop Search - GoogleDesktop.exe
"a desktop search application that provides full text search over your email, computer files, chats, and the web pages you've viewed. By making your computer searchable, Google Desktop Search puts your information easily within your reach and frees you from having to manually organize your files, emails, and bookmarks

HotKeysCmds - hkcmd.exe
Part of Intels Common User Interface for chipsets with integrated graphics controllers - which allows user to change different driver properties through Windows User Interface. If the user wishes to have "HotKey" access to Intel's customised graphics properties, it is required, otherwise not. It can be disabled via the Display Properties in the Control Panel


HPDJ Taskbar Utility - hpztsb06.exe
hpztsb06.exe is a Hewlett Packard utility which allows diagnostic and maintenance of your HP Deskjet series printer

IgfxTray - igfxtray.exe
igfxpers.exe is a process installed alongside NVidia graphics cards and provides additional configuration options for these devices. This program is a non-essential process to the running of the system, but should not be terminated unless suspected to be causing problems.

ISUSPM Startup - ISUSPM.exe
isuspm.exe is a process that belongs InstallShield from Macrovision. The process automatically checks for the latest updates online

ISUSScheduler - issch.exe
issch.exe is an update service relating to the InstallShield utility which keeps this software up to date.

iTunesHelper - iTuneshelper.exe
iTuneshelper.exe is a process belonging to Itunes MP3 streaming tool by Apple, which allows you to play MP3's. This process speeds up iTunes when it starts, and the program also monitors for connected iPod devices

osCheck - oscheck.exe
oscheck.exe is a Operating System checker from Symantec Corporation belonging to Symantec Shared Component. oscheck.exe should not be disabled, required for essential applications to work properly.

PDVDDXSrv - PDVDDXSrv.exe
pdvddxsrv.exe is part of CyberLink PowerCinema.

Persistence - igfxpers.exe
igfxpers.exe is a process installed alongside NVidia graphics cards and provides additional configuration options for these devices.

QuickTime Task - QTTask.exe
qttask.exe produced by Apple, installs a tray bar icon which links to the Apple QuickTime video streaming tool. This program is a non-essential system process, and is installed for ease of use

RoxioDragToDisc - DrgToDsc.exe
Roxio’s Drag-to-Disc background task which also shows as an icon in the System Tray.

RoxWatchTray9 - RoxWatchTray9.exe
Roxio Watched Folders System Tray application. System Tray icon installed by Roxio Easy Media Creator 9 and which allows you to configure your watched folders or to turn the “Watched Folders” feature of Roxio ON or OFF.

RTHDCPL - RTHDCPL.EXE
Descriptionrthdcpl.exe is a process belonging to the Realtek HD Audio Control Panel and is bundled alongside Realtek sound cards and audio hardware. This program is a non-essential process, but should not be terminated unless suspected to be causing problems.


Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 10:41 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
There are only 2 programs that absolutely must be run at startup. They are both for your Norton Anti-Virus and they are:
ccApp - ccApp.exe
osCheck - oscheck.exe
The rest of the programs are not required per say, but may be giving you functionality that you like and/or use.

You can temporarily disable them by unchecking the box in the Startup tool and rebooting.

I would uncheck everything except the 2 things listed above and see how long it takes to reboot. Then read through the list and turn back on anything that you think is missing.

You may want to also uncheck the MozyHome for the reboot test, just to see how fast your computer will start when it is only starting up Norton.

Assuming the reboot is just a few minutes, I would then recheck the MozyHome and reboot again. Keep adding back 1 thing you think you want at a time and see if any of them cause a significantly longer boot time.

If booting with just Norton is slow, make sure that you do not somehow have Norton set to do a full scan at boot time. That could possibly be the problem.


Colordeagua
Member

10-25-2003

Saturday, March 15, 2008 - 10:44 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
So the things I can delete . . . just delete from the Startup program -- not delete totally off computer? Just wanting to speed bootup up!

The ECenter / Dell welcome page is the thingy that started not so very long ago. It irritates the heck outa me.

Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 10:45 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
For now, just uncheck instead of delete. That way they stay in the correct group in case you want to check some of them as described in my previous post.

The deleted things actually go under the deleted tab, so you can still get them back from there. But it's easier to test using the checkbox.


Colordeagua
Member

10-25-2003

Saturday, March 15, 2008 - 10:50 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Bob, can we come back here in the a.m.? If I start messin' around now . . . God knows what might happen?! Or happen even if I do have my eyes open.

Do you ever listen to WGN radio Web Site Wednesday Night with Steve and Johnnie? Mike DiMichele (Save My Butt) is one of the techies every Wednesday.

Technology -- can't live without it, but sometimes wish I could.

Bob2112
Member

06-12-2002

Saturday, March 15, 2008 - 10:53 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Go ahead and do some testing in the morning. Use a watch to time the reboot after unchecking things and see if anything is missing. I'll be around later in the morning and then again after 5:00 p.m.

I'm sure others will be here to offer some suggestions.

I sometimes listen to WGN. Usually after a Cubs game. I think I've heard the show your talking about, but I don't listen regularly.


Colordeagua
Member

10-25-2003

Saturday, March 15, 2008 - 11:02 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I did delete those three programs you mentioned upthread a ways. From posts, know where they came from. How do I get them back under the correct tabs or are those OK to have deleted? They don't seem to drag.

Found how to. Never mind.

Hasta manana (tilda over the first "n"). Four years high school Spanish many many many moons ago.

Colordeagua
Member

10-25-2003

Sunday, March 16, 2008 - 6:00 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Bob, before I shut down last night I unchecked
DellSupportCenter
MSMSGS
Microsoft Office
ECenter

This morning . . . 46 minutes to boot up! Had me scared it wasn't going to. (Reboot has been immediate in the past. It's booting up from first turning on that takes so long.)

When desk top finally came on, the following was on it. Have never seen it before.

Intel

Also I looked at some Norton stuff that I could find. There was this:

Norton Antivirus Options
-Manual Scanning: Gen'l Settings
--Which file types to scan for risks
---Scan active programs and start up files

Is that telling it to scan at start up? Or is that some place else in Norton?

Maris
Member

03-28-2002

Sunday, March 16, 2008 - 6:25 am   Edit Post Move Post Delete Post View Post Send Maris a private message Print Post    
does anyone know why I get this whenever I try to open a jpg directly : %1 is not a valid win32 application.

I can only open pictures if I open my picture editing program first. Or I click on the icon and click open with. but I just cant open it directly.

Herckleperckle
Member

11-20-2003

Sunday, March 16, 2008 - 9:00 am   Edit Post Move Post Delete Post View Post Send Herckleperckle a private message Print Post    
I believe you have to put them in a folder before you can open them, Maris. Are you doing that?

Bob2112
Member

06-12-2002

Sunday, March 16, 2008 - 9:53 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Maris: It sounds like the file association for .jpg is pointing to a "bad" executable.
If you right click on a .jpg file and select Open With->Choose Program... you will get a list of programs to choose from and a Browse... button in case you don't see the program you want.
Select the correct program and check the Always use the selected program to open this kind of file box.
This should reset the file association for .jpg and then you should be able to just double click on the .jpg file. You may have to do this for several different file extensions like .jpe, .jpeg, etc...


Bob2112
Member

06-12-2002

Sunday, March 16, 2008 - 10:13 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Colordeagua: I'm not familiar with Norton AV, but those settings look good. Sometimes when you run a program it is not an executable, but a list of commands stored in a startup file. The startup file could have "bad" commands in it, so the AV will scan for known threats.

Not sure why you would get that window with the 4 things you disabled. I would have thought the igfxtray.exe or igfxpers.exe could have caused that, but you did not touch those. Lots of people complain about a popup with the ECenter - EULALauncher.exe, so maybe that caused it.

Hopefully, you just needed to apply the setting once and it will not pop up again.

You added a critical piece of information that I may not have caught before when you said that reboots were running quickly and only a cold start was taking long. During a reboot, your computer does not perform as many hardware or BIOS tests because everything is already running. It basically just restarts the operating system. During a cold boot, the computer will run various hardware diagnostics to check for errors. This would include testing memory, disk controllers, video cards, etc... The settings for this are in something called the BIOS and not something you should probably mess with. It's also something that can not be diagnosed remotely (in most cases) since you need to interrupt the bootup process to get into the BIOS.

I guess you should try another reboot to see if it takes as long and if you still get that same window.

I'm here for another hour and then gone until after 5:00 pm. Just enough time for 1 reboot! Ack!


Colordeagua
Member

10-25-2003

Sunday, March 16, 2008 - 10:27 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Bob, I don't think I'm going to do it again today. It has me "scaret". Forty-six minutes this morning . . . 'fraid it wasn't going to do it at all. I'm printing what you said immediately above and will pass it on to either of the two consultants tomorrow -- CompUcoach or Save My Butt. Relationship seems to be deteriorating with CompUcoach.

If you can think of anything else to try or any other info, I expect to be here most of the day.

Bob2112
Member

06-12-2002

Sunday, March 16, 2008 - 11:13 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
OK. You shouldn't do anything if you are afraid.

I would reboot again to see how long it takes and to see if that popup comes back. Did you click OK or Apply? I would click OK.

After that I would unclick everything except the 2 I listed above (For Norton) and see how long a reboot takes.

I would then shutdown completely and see how long a cold boot takes.

All of this information, whether fast or slow, is needed to further isolate the possible cause of your problem.

I'll email you my cell number, in case you get adventurous and try the above and then can't get back online.