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Archive through March 23, 2008

The TVClubHouse: General Discussions ARCHIVES: Jan. 2008 ~ Mar. 2008: All Things Technical: The Help Desk: Computer Problems? Ask Here: Archive through March 23, 2008 users admin

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Costacat
Member

07-15-2000

Friday, March 21, 2008 - 6:40 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Color, if you want just your screen to go to sleep, then look at the Power Options (Start > Settings > Control Panel > Power Options). Depending on your system, you should have a Power Schemes tab. (I'm on a laptop, so mine may be different, but I think the options are still there. I'm too lazy to turn on my desktop system to see.) Anyways, if you want to turn off the monitor after, say 2 hours, that's where you'll do it.

Bob2112
Member

06-12-2002

Friday, March 21, 2008 - 6:52 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Landileigh: I know nothing about Mac's, so I'll be reading all the suggestions from everyone else. I think there will be one in the near future, so i am just starting to learn about them. My comment about buying a Mac was an inside joke to Julieboo from another thread.

Colordeagua
Member

10-25-2003

Friday, March 21, 2008 - 6:53 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Costa, thanks. Found it. I suppose it's Turn Off Monitor? Or is it System Standby?

See what I mean about knowing zilch?

Karuuna
Board Administrator

08-31-2000

Friday, March 21, 2008 - 6:55 pm   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    
Slight correction here... You absolutely DO want to use a two button mouse. They work just fine on a Mac. When you right-click an icon, it's the same as pressing Cmd + click. (For Landi especially, coming from the Windows world, it'll make the transition much easier and it is so much faster to access functions with the right-click.)


Good to know! Except I can't think of anything I do with command click. I still hate that second button on our Dell. I'm constantly clicking on it wondering why it doesn't work.

Bob2112
Member

06-12-2002

Friday, March 21, 2008 - 6:57 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Colordeagua: If you are up for a test tonight, try the following:

1. Just before you shut down the computer tonight, run Startup and uncheck the 2 Norton programs that are set to run.

2. Turn off your computer.

3. In the morning, turn the computer on. Hopefully with nothing set to start at boot time, the boot up should be fast.

4. Run Startup and check the 2 Norton programs you unchecked before.

5. Shutdown the computer for a minute.

6. Startup the computer. I would expect this to take 45 minutes if Norton is the problem.

7. During long boot, drive to my house and shovel my driveway.

8. Post your results.

#7 should be done, even if you don't want to do the other steps!


Bob2112
Member

06-12-2002

Friday, March 21, 2008 - 6:59 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Colordeagua: Just do the Turn Off Monitor for now until we are done testing your startup problem.

After Jim is done on Monday, you can look at the other power saving features.


Colordeagua
Member

10-25-2003

Friday, March 21, 2008 - 7:02 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
What's in your driveway? It's spring! Ha ha ha ha ha ha!

Mozy unchecked or checked or does it matter?

I checked that thing in Norton again. Yes?


The Turn Off Monitor that Costa told me about. It comes back as soon as you hit keys, yes?

Colordeagua
Member

10-25-2003

Friday, March 21, 2008 - 7:10 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I pretty much just want the monitor to go black when it's on overnight which it usually isn't. Fish gotta sleep.

Bob2112
Member

06-12-2002

Friday, March 21, 2008 - 10:05 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
The screen will come back if you press any key or move the mouse. Here's a screen shot of me setting mine to 1 Hour:



I don't think it matters about the check in Norton.
I would leave everything unchecked in the Startup program before shutting down. Then check both Norton programs and check MozyHome and power off/restart as described in my earlier post.

We know MozyHome is not the problem because it has been unchecked for 3 days.

We should be able to tell Jim the exact problem and then he can charge you for it.


Colordeagua
Member

10-25-2003

Saturday, March 22, 2008 - 8:37 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Good morning or not. I didn't see your last post before I turned it off last night. I don't think that matters.

This morning -- 62 minutes from cold start up! Don't think there's any point in rebooting. Could it still be something about Norton even though those two things weren't checked when I turned it off last night and still weren't this morning?

I say that because when last I was in there, only the two Norton boxes and the Mozy box were checked. When I went into the Startup program last night, a few of the various programs in there had "doubled" (?) -- one box was checked and one wasn't. So I deleted one of the doubles and unchecked the other. So when I closed it last night, NOTHING was checked.

Because it was slow starting this morning, I thought just maybe I'd find the two Norton boxes had doubled and one would be checked. That was not the case. Everything in Startup was still unchecked.

Unless there's something else to try tonight, I think I'm going to leave it on overnight. I can put the fish to sleep as above (which also will turn off the bright screen light).

Do you think Jim's removing all of Norton will take care of it still?

Bob2112
Member

06-12-2002

Saturday, March 22, 2008 - 10:16 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
I think we've done everything we can for now. See what happens after Jim uninstalls Norton and installs which ever Av program you choose. If you go with CA, Have Jim show you where you can change the settings for when to scan, when to download updates and how to look at the event log of when things have run.

Did you recheck the Norton processes?

If not, recheck them and do a restart so your AV is running. You don't want to be online for the next 2 days without any AV. You can also recheck MozyHome.

Some of those other programs in Startup come back whenever you run the program. Quick time is especially persistent. For some, you have to look at the settings in the actual program and uncheck the option to start at boot time.

Managing the Startup processes is an ongoing process, especially after installing new software. It's good to check from time to time, especially if your boot times are slow or the machine is running slow.


Colordeagua
Member

10-25-2003

Saturday, March 22, 2008 - 10:58 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Yes, I did recheck the two Norton programs and Mozy right away. I'll do a reboot now.

Landileigh
Member

07-29-2002

Saturday, March 22, 2008 - 3:25 pm   Edit Post Move Post Delete Post View Post Send Landileigh a private message Print Post    
i'd say put in the start up disk and restore the machine to the way it was when you bought it, remove norton (or never add it) and go from there.

Landileigh
Member

07-29-2002

Saturday, March 22, 2008 - 8:52 pm   Edit Post Move Post Delete Post View Post Send Landileigh a private message Print Post    
QUESTION: how do you make the bookmarks in Safari sort alphabetically?

Colordeagua
Member

10-25-2003

Sunday, March 23, 2008 - 8:12 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Bob and everyone who's been following this . . . . I found out what the slow start-up problems is -- by accident! It was app. 60 minutes until desk top this morning and I hadn't turned the computer off. I asked yesterday how to put the monitor / screen to sleep which I did last night before going to bed. So when I got up this morning and moved the mouse -- the screen went through the hour-long blinking again until the Dell Inspiron screen was on long enough for the screen saver (fish tank) to catch.

So it's the monitor / screen !!!

Bob, is it literally the monitor which is as old as my tower that I recently replaced was or is it something (software, whatever) in the new tower that makes it work / do what it does?

Colordeagua
Member

10-25-2003

Sunday, March 23, 2008 - 8:54 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
The more I think about it . . . this "Dell / Genesis" that showed up on the screen IIRC at start-up started a while ago -- maybe even towards the end when I still had my previous tower, possibly. I don't remember the timing of everything. When I saw that screen I thought it was peculiar. I'd never seen it before. Always has been there since at start-up, I'm pretty sure. And maybe start-up has been getting longer and longer since it showed up. I mentioned it to Jennifer a few times. "That's nothing. That's just the screen." Yeah, RIGHT.

That now makes me mad for the way she has treated me. But I'm "up a creek" without. Gotta get this thing fixed and then . . . .

Bob2112
Member

06-12-2002

Sunday, March 23, 2008 - 10:05 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
My son has a Dell monitor so I tested it there. If I turn off the monitor and turn it back on, I get the screen that says "Dell/Genesis", but it only lasts for a couple of seconds. His screen was sleeping when I first went there and moving the mouse brought up the desktop directly. It did not show the "Dell/Genesis" screen.

Maybe your monitor is losing the signal from your computer when it comes out of sleep mode and goes through a reset?
That should also only last a few seconds.

Once you get in, is everything running fast?
How long did you set the delay before the monitor goes to sleep?
Has it gone to sleep during the day and come back quickly?
Is your monitor a flat panel?

Maybe set the sleep delay to 1 minute and let it go to sleep. Then move the mouse and you should see the desktop in a couple of seconds.

Your monitor is only about 4 1/2 years old, so it should work fine with your new computer.

If you put the system into standby mode accidentally, instead of just the monitor, then moving the mouse in the morning might be similar to a long reboot, assuming the cause was not running the Norton update over night. Just a thought.


Colordeagua
Member

10-25-2003

Sunday, March 23, 2008 - 10:35 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I was out.

Your questions . . . .

Yes, once I get in everything is fast.

I had it set for five minutes.

The last time Jennifer was here which was a few weeks ago I had her turn off "sleep". Prior to that, it was set to sleep (during the day) and always came back fast when I moved the mouse.

Yes, it is flat pannel.

When I first turned on "sleep" last night, once or twice I let it sleep and tried moving the mouse. Came back immediately.

The system isn't and I'm quite sure never was in standby mode.

Maybe your monitor is losing the signal from your computer when it comes out of sleep mode and goes through a reset?

Both when it comes out of long sleep mode and after computer being shut off for a long period of time?


Bob2112
Member

06-12-2002

Sunday, March 23, 2008 - 11:04 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Guess we should wait until Norton is uninstalled and Jim has been out on Monday. Hopefully he sees something while he is there.

Colordeagua
Member

10-25-2003

Sunday, March 23, 2008 - 11:11 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
I will talk to him about this tonight. We know now that the slow start-up is NOT caused by Norton?

Bob2112
Member

06-12-2002

Sunday, March 23, 2008 - 11:34 am   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
"I know nothing!"


I don't think we can rule out Norton. I would still get rid of it.

Which AV are you (Jim) replacing it with?


Colordeagua
Member

10-25-2003

Sunday, March 23, 2008 - 11:49 am   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
AV = audio visual? CompUcoach recommends CA, so that's what I'm going with. Cost a few $ as opposed to free. That's OK.

I did just figure it out -- antivirus. I suppose you know re TiVo what GSOD is? I figured that one out.

Actually, put white hair and a white beard on that face and it kinda looks like Jim. Really! Gee, he might make a good Santa Claus.

Karuuna
Board Administrator

08-31-2000

Sunday, March 23, 2008 - 11:51 am   Edit Post Move Post Delete Post View Post Send Karuuna a private message Print Post    

quote:

QUESTION: how do you make the bookmarks in Safari sort alphabetically?




Landi, would have been nice if they did automatically, but they don't.

Here's the easiest way without getting third party software. I'm assuming you are speaking about the bookmarks menu (not a particular folder, a collection or the bookmarks bar)?

Open your bookmarks list by clicking on the book icon (upper left hand folder). This defaults to opening the bookmarks Menu folder on the right hand side. The collections/folders are visible on the left hand side.

At the bottom of the bookmark list, click on the plus sign and add a folder, title it bookmarksTEMP.

Move all the bookmarks from your list into your temp folder.

On your desktop, create a folder named bookmarks.

Back in Safari, open your bookmarksTEMP folder, select all (apple-A) and drag them to the bookmarks folder on your desktop.

Open the bookmarks folder on your desktop, and view as a list. This will sort your bookmarks into alpha order.

Close that folder and drag it back to your bookmarks menu list in Safari. You CANNOT move the individual items. You have to move the folder into Safari.

Delete the old bookmarksTEMP folder in Safari. You will be left with a folder of bookmarks in your Bookmarks menu folder, all sorted in alpha order.

If you want to omit the extra folder, open this new Bookmarks folder, select all the bookmarks, and drag them back to the Bookmarks Menu folder (on the left hand list)

It's easy after you do it once!

Bob2112
Member

06-12-2002

Sunday, March 23, 2008 - 4:39 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Those Macs are more user friendly.

That beats a "right click->Sort By Name" anyday!


Colordeagua
Member

10-25-2003

Sunday, March 23, 2008 - 6:36 pm   Edit Post Move Post Delete Post View Post Send Colordeagua a private message Print Post    
Just ended remote with Jim. Told him what went on with "sleep", etc. last night. He thought computer might have gone into hibernation. He looked. That wasn't it. He looked around at things, including Norton. Doesn't think that Norton has anything to do with long start-up. So ultimately, did not remove Norton tonight. He is going to be here at 9:30 tomorrow morning to turn on computer himself and look at things. This session lasted 35 minutes. I was OK with what he did.

He was gone. I got remote session comments screen. I closed it.