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Archive through November 07, 2007

The TVClubHouse: General Discussions ARCHIVES: Oct. 2007 ~ Dec. 2007: All Things Technical: The Help Desk: Computer Problems? Ask Here: Archive through November 07, 2007 users admin

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Chiliwilli
Member

09-04-2006

Saturday, November 03, 2007 - 3:57 pm   Edit Post Move Post Delete Post View Post Send Chiliwilli a private message Print Post    
The only thing I can think of is to clear your cookies and temporary internet files, restart IE and try again. Sometimes you get some weird cookie or something in there that bogs stuff up.

Texannie
Member

07-16-2001

Saturday, November 03, 2007 - 4:41 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
nope..none of that worked.

Jimmer
Moderator

08-30-2000

Saturday, November 03, 2007 - 4:52 pm   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
What do you mean by restart Texannie? Do you mean reboot the computer?

Texannie
Member

07-16-2001

Saturday, November 03, 2007 - 5:43 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
well, i call it restart because i click on the restart button and my computer reboots. LOL

Costacat
Member

07-15-2000

Saturday, November 03, 2007 - 7:14 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Annie, are you absolutely sure you're losing your Internet connection? If you close the browser page and then launch a new session of IE, does it work?

Have you checked to see if the IE settings are the same on both the Vista and XP systems? Check to be sure your security settings are identical. Also clear all temporary internet files (Sephora loves to drop cookie crumbs all over the place).

Texannie
Member

07-16-2001

Saturday, November 03, 2007 - 7:19 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
yes. i am absolutely sure i am losing my internet connection. my email stops working also and i can not navigate to any other site. even if i close the browser, i can not get back on the internet. i have to restart (reboot) my computer.
i have cleared all my temp internet files, cookies, cache ect.
i will double check to see if the settings are the same.
i did find a link under vista to restore your browswer back to IE6 cause some sights didn't work with 7, (it was a utility stringer) but that didn't help.

Costacat
Member

07-15-2000

Sunday, November 04, 2007 - 9:28 am   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
The Sephora site has some JavaScript that may not be compatible with certain browsers. But they also have a sniffer script to run the JS that's appropriate for the browser. So it's odd that it completely disconnects your Internet connection. Which is something I've never seen. (What email program are you using?)

ETA: I'd call your ISP and have them help you work it out. That's what the support folks there are paid to do. :-)

Texannie
Member

07-16-2001

Sunday, November 04, 2007 - 11:52 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
i am using Outlook Express. I called my ISP first, they said since I could get on, on one computer it showed it wasn't an ISP prob but somehow with my computer.

Chiliwilli
Member

09-04-2006

Sunday, November 04, 2007 - 4:47 pm   Edit Post Move Post Delete Post View Post Send Chiliwilli a private message Print Post    
If the Sephora site is using JavaScript then it is possible that the computer you're having a problem with doesn't have the right Java stuff on it. You could always trying uninstalling IE and reinstalling but then you have to redo all your settings if you do. You could try that with Java also.

I know you must have a good reason but I'm wondering why you don't just use the computer that works on that site when you want to go to Sephora.

Texannie
Member

07-16-2001

Monday, November 05, 2007 - 6:43 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
LOL Chili...it's become the principal of thing!

I did come across another site that caused the same thing. Mexgrocer. It seems to be something to do with a site that has a ton of pictures.

Nyheat
Member

08-09-2006

Monday, November 05, 2007 - 12:31 pm   Edit Post Move Post Delete Post View Post Send Nyheat a private message Print Post    
Try clearing your internet cache--the pics may be overloading it. I still think it's a security setting thing that can be fixed in your custom level menu. But you probably tried all that so feel free to ignore me!

Alos trying putting the url on your trusted sites list in the internet settings. Good luck!

Texannie
Member

07-16-2001

Monday, November 05, 2007 - 3:17 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
done all that.
at the bottom of the browser window on the left hand side where 'done' usually is, there was a yellow triangle with an !. when i double clicked on that here was the problem/script error listed

Line: 1
Char: 1
Error: Permission denied
Code: 0
URL: http//www.sephora.com

Costacat
Member

07-15-2000

Monday, November 05, 2007 - 7:40 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Then it's definitely a problem with the JavaScript. Check all of your security settings and make sure that you've got scripting enabled.

Chiliwilli
Member

09-04-2006

Monday, November 05, 2007 - 9:15 pm   Edit Post Move Post Delete Post View Post Send Chiliwilli a private message Print Post    
LOL Chili...it's become the principal of thing!

You sound just like me. If it were my computer I'd be trying to make it work no matter what because it is the principal of the damn thing.

I installed something once that advised me to uninstall all Java stuff and then go to the Java site and download/install the latest version. It did say if I didn't uninstall the old stuff first that I would have problems. Worth a try?

Texannie
Member

07-16-2001

Tuesday, November 06, 2007 - 7:01 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
All these are checked
Java (sun)
Use JRE 1.6.0 for <applet< (requires restart)

Microsoft VM
Java console enabled (requires restart)
Java logging enabled
JIT compiler for virtual machine enabled (requires restart)

Texannie
Member

07-16-2001

Wednesday, November 07, 2007 - 6:59 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
my 2nd computer (the one that allows me to get to the site) does not even have the Microsoft VM options, only the first one.

Costacat
Member

07-15-2000

Wednesday, November 07, 2007 - 7:39 am   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Annie, Java is not the same thing as JavaScript. Check your scripting options. VM is Virtual Machine, and it's not got anything to do with the Sephora Web site. (In fact, I'd highly doubt you'd use it as it is used in more complex or server environments.) Java is used to run applets on the Web as standalone and not embedded on a page (not used on Sephora, I don't think). JavaScript is bits that are encoded in the HTML pages (used on Sephora).

Texannie
Member

07-16-2001

Wednesday, November 07, 2007 - 9:02 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
both disable script debugging (IE and other) are checked on both computers.

Costacat
Member

07-15-2000

Wednesday, November 07, 2007 - 11:20 am   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
No, you want to ENABLE scripting (it may be called Active Scripting).

Nyheat
Member

08-09-2006

Wednesday, November 07, 2007 - 11:37 am   Edit Post Move Post Delete Post View Post Send Nyheat a private message Print Post    
I have to admit I am waiting to see if this works. I've had to tell my Windows Vista to bug off a number of times.

Karen
Member

09-07-2004

Wednesday, November 07, 2007 - 11:47 am   Edit Post Move Post Delete Post View Post Send Karen a private message Print Post    
Nyheat, you're too kind... I've told my Vista to do more than just bug off...

Texannie
Member

07-16-2001

Wednesday, November 07, 2007 - 12:50 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
by in large, vista hasn't been any different than XP for me.
Cost, that is checked on both my computers and i can get to sephora fine on the XP puter.

here is what i am talking about
tools, internet options, advanced, browsing
disable script debugging (internet explorer)
disable script debugging (other)

both those options are checked. so i should uncheck them?

Texannie
Member

07-16-2001

Wednesday, November 07, 2007 - 1:11 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
didn't work.

Nyheat
Member

08-09-2006

Wednesday, November 07, 2007 - 1:57 pm   Edit Post Move Post Delete Post View Post Send Nyheat a private message Print Post    
So what are you going to do, Tex? Here's a couple suggestions:

--save the page as an archive, see if that works if you click on it later.

--try a different browser to open it

--Google the keyword Sephora and then bring up the page as cached...maybe it will stay for a bit that way

--e-mail them and be like "what the fudge"?

Costacat
Member

07-15-2000

Wednesday, November 07, 2007 - 2:15 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
No Annie. Go to Tools > Internet Options. Click the Security tab, and then click Custom Level. Scroll all the way down to the next to the last item, which is Scripting. Check to see if Active Scripting is Enabled. Enabling scripting is not the same thing as enabling script debugging.

Then clear your cache, exit IE. And try again.