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Archive through August 13, 2007

The TVClubHouse: General Discussions ARCHIVES: Jul. 2007 ~ Sept. 2007: All Things Technical: The Help Desk (ARCHIVES): Computer Problems? Ask Here (ARCHIVES): Archive through August 13, 2007 users admin

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Ladytex
Member

09-27-2001

Tuesday, August 07, 2007 - 9:00 pm   Edit Post Move Post Delete Post View Post Send Ladytex a private message Print Post    
actually, I don't think mcafee is that much better than avg, if at all. but if you insist on mcafee, which I hate, you may need a registry cleaner. there may be an entry in the registry that's hanging things up.

Juju2bigdog
Member

10-27-2000

Tuesday, August 07, 2007 - 9:32 pm   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
I don't think McAfee is any better than AVG. In fact, the first thing I do when I get a new computer is uninstall any McAfee bloatware that came with the computer.

I don't like McAfee or Symantec (Norton).

Jimmer
Moderator

08-30-2000

Tuesday, August 07, 2007 - 9:37 pm   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
I'm also not convinced that it is better than AVG.

Karen
Member

09-07-2004

Tuesday, August 07, 2007 - 11:32 pm   Edit Post Move Post Delete Post View Post Send Karen a private message Print Post    
Dunno if it helps, Tex, but sometimes programs leave traces of themselves on your computer, even after you go through the uninstall process. You could try doing a search for "manual EZ Armour Anti Virus uninstall"... this might lead you to a couple of registation keys, etc., hidden within your /system32 folder that might not have been erased with the system uninstall you did. You can delete anything associated with your old anti-virus that might still be on your machine. I know that most anti-virus programs reccommend having only one installed... if there are traces of another you may encounter problems installing a 2nd.

Texannie
Member

07-16-2001

Wednesday, August 08, 2007 - 5:36 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
I have had both and prefer McAfee.
AVF installed fine. I will try your suggestions Karen, thanks.

Ladytex
Member

09-27-2001

Wednesday, August 08, 2007 - 6:53 am   Edit Post Move Post Delete Post View Post Send Ladytex a private message Print Post    
like I said, if you insist on mcafee, then you will probably need a registry cleaner to find all registry entries and clean it up.

Texannie
Member

07-16-2001

Wednesday, August 08, 2007 - 7:38 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
you make it sound like such a negative thing, LT! LOL
can you recommend a good free one?

Karen
Member

09-07-2004

Wednesday, August 08, 2007 - 10:36 am   Edit Post Move Post Delete Post View Post Send Karen a private message Print Post    
I'd be really careful doing a reg sweep to get rid of the hidden crap still on your machine. Not all registry cleaners do exactly what they're supposed to do, and can sometimes erase reg keys for other programs you're using.

That's why I suggested finding steps online to do a manual uninstall... this way you're doing everything a reg cleaner would, but you're in control of which files get deleted.

Karen
Member

09-07-2004

Wednesday, August 08, 2007 - 10:40 am   Edit Post Move Post Delete Post View Post Send Karen a private message Print Post    
ETA, Tex, here is a forum that seems to walk through the same problem you are having. Seems daunting, I know, to go into all these system folders and start mucking around, but the steps are pretty foolproof. Hopefully this will help. The poster on this forum even goes so far as to say that EZ AntiVirus has a bad rap when it comes to not wanting to uninstall fully.

http://www.cybertechhelp.com/forums/showthread.php?t=106741

Ladytex
Member

09-27-2001

Wednesday, August 08, 2007 - 11:23 am   Edit Post Move Post Delete Post View Post Send Ladytex a private message Print Post    
I use Advanced WindowsCare and it lets me control what is removed.

Texannie
Member

07-16-2001

Wednesday, August 08, 2007 - 11:39 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
Karen, i have already done the manual install that EZ suggested. didn't work. i will look at your link.
i remember this happened before when i used AVG but can't remember the fix, all my emails are coming looking like they have attachments now.
i will check that one out LT, thanks.

Texannie
Member

07-16-2001

Wednesday, August 08, 2007 - 12:55 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
Karen, the instruction on that site were different. I searched for the file mentioned and did have it. I followed the instructions but it said there was one file it couldn't remove. I checked in the registry and it doesn't exist. any clue?

Texannie
Member

07-16-2001

Wednesday, August 08, 2007 - 8:18 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
well, hell. something on AVG blocked my internet. i checked the firewall settings and all looked well. i did a system restore and all was well. i got that error message from AVG on my other users about email monitoring not enable (i remember that vaguely as a glitch from the last time i used it) and that's when things locked down.
can't download the cleaner that LT suggested cause it's an unsigned download and my puter won't accept it (is there a setting i need to change?)
did all the stuff in the manual install instructions. it says that one file is there but it's not. looked for all those others listed and they weren't there either.
grrr. this is on the computer with XP

Ladytex
Member

09-27-2001

Wednesday, August 08, 2007 - 8:24 pm   Edit Post Move Post Delete Post View Post Send Ladytex a private message Print Post    
what firewall are you using? windows or a third party like zonealarm?

Texannie
Member

07-16-2001

Wednesday, August 08, 2007 - 9:20 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
no, not zone alarm
window, but i disabled it when i installed avg.

Ddr
Member

08-19-2001

Thursday, August 09, 2007 - 5:03 am   Edit Post Move Post Delete Post View Post Send Ddr a private message Print Post    
Last week my user profile would not load properly and a temporary profile is created each time I start up my computer. How do I fix this? I have Vista...sigh...

Karen
Member

09-07-2004

Thursday, August 09, 2007 - 9:16 am   Edit Post Move Post Delete Post View Post Send Karen a private message Print Post    
<Jumps on the "I HATE VISTA" couch with Ddr.>

Wish I could help, Ddr, but I'm working through many of my own Vista headaches. Yours I have not yet encountered.

Tex, I'm completely out of ideas for you, sorry. Good luck!

Texannie
Member

07-16-2001

Thursday, August 09, 2007 - 1:37 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
Thanks Karen.
btw..i am liking vista. LOL

Texannie
Member

07-16-2001

Saturday, August 11, 2007 - 6:58 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
karen, i found this info at the cybertech help forum that you posted the other day....

Delete files that are undeletable.

Thanks to MS-MVP Kelly Theriot for this tip.

Open a Command Prompt window and leave it open. Close all open programs. Click Start, Run and enter TASKMGR.EXE Go to the Processes tab and End Process on Explorer.exe. Leave Task Manager open. Go back to the Command Prompt window and change to the directory the AVI (or other undeletable file) is located in. At the command prompt type DEL <filename> where <filename> is the file you wish to delete. Go back to Task Manager, click File, New Task and enter EXPLORER.EXE to restart the GUI shell. Close Task Manager.
__________________
does that sound like it would work?
can you translate it into simple english? LOL


Texannie
Member

07-16-2001

Monday, August 13, 2007 - 10:15 am   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
anyone?

Bob2112
Member

06-12-2002

Monday, August 13, 2007 - 12:08 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
Have you tried booting the computer into safe mode and then deleting the file? Start as little as possible and you should be able to delete it.

The instructions above basically have you deleting the file using DOS after killing off the GUI. I have never tried that and would first attempt the delete in safe mode. If you do try the above, I would first do a reboot, then follow their instructions and finally do another reboot after deleting the file (instead of restarting explorer).

The taskmgr is letting you kill the GUI that is running in memory. It should be safe and the worst thing you should have to do is reboot your computer to get back to where you are now.

If you have ever lost your GUI, but still had he computer running, then you probably experienced the explorer.exe crashing and had to reboot to fix it.


Texannie
Member

07-16-2001

Monday, August 13, 2007 - 2:27 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
I did the uninstall instructions that were posted in Karen's link in safe mode. didn't delete it.
this is probably a dumb question but how is a reboot different from a restart?
GUI?

Suz
Member

10-13-2005

Monday, August 13, 2007 - 2:40 pm   Edit Post Move Post Delete Post View Post Send Suz a private message Print Post    
Bob2112....I wondered how to run the computer in safe mode.
Thank you for the information and the link of how to do it.

Rissa
Member

03-20-2006

Monday, August 13, 2007 - 2:44 pm   Edit Post Move Post Delete Post View Post Send Rissa a private message Print Post    
I have been having a problem for a few weeks now and if I can't resolve it in the next week or so then I will be bringing my laptop in to be wiped and start from scratch (I do this occassionaly anyway to keep the speed up but will have the pros do it this time in case my *problem* is not just software related).

Anyway.. the problem is... I can't open my email (Microsoft Office Outlook). I double-click the icon and then wait about twenty minutes (really, it's about twenty minutes). When it finally opens I cannot see any of my emails (although on the bottom where it indicates the # of emails in the inbox it DOES show the right number). If I hit send/receive it works and those new emails show up normally. However the NEXT time I open Outlook those emails are also invisible whether or not they were read. All this is tortuously slow. I have been bypassing this issue by getting my mail through an online server. I have done some searching in my hard-drive and it does seem my inbox etc is intact just not accessible for some reason.

I cannot risk reinstalling the program because of the importance of those invisibile emails. Like I said I can find my inbox file but until I can open it and ensure that it is intact I don't want to mess with reinstalling.

Would be indebted for any advice at all.

ETA The OS is XP.

Jimmer
Moderator

08-30-2000

Monday, August 13, 2007 - 3:05 pm   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
Are you using Outlook or Outlook Express?