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Archive through May 29, 2007

The TVClubHouse: General Discussions ARCHIVES: Apr. 2007 ~ Jun. 2007: Free Expressions (ARCHIVES): The return of The Return of the Gripe Thread (ARCHIVES): Archive through May 29, 2007 users admin

Author Message
Justavice
Member

11-22-2005

Saturday, May 26, 2007 - 1:23 am   Edit Post Move Post Delete Post View Post Send Justavice a private message Print Post    
Merrysea, I am with you! I won an Ebay auction for a pair of fabulous shoes, however I received a UPS email that the shoes were being shipped to me in California. Ummmm.... Hellooooo??? My receipt says my shipping address is South Carolina!!!! I have emailed the sender 2x, but I have not heard back. Grrr....

And Melfie.... what are the words of advice?? I am dying to hear them...

Costacat
Member

07-15-2000

Saturday, May 26, 2007 - 8:19 am   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Merrysea, if you bought the camera from a regular vendor (not eBay), then let them know. They should ship out a new camera. If the original one ever resurfaces, it can be sent back to them. I would call the place you bought it from today!

Melfie, does devil worshipping help? A doormat with a pentacle on it? <evil grin>

Cdbga
Member

10-04-2004

Saturday, May 26, 2007 - 8:25 am   Edit Post Move Post Delete Post View Post Send Cdbga a private message Print Post    
You know Merry, I have NEVER had a package from DHL properly delivered to me. I get stuff from UPS & FedEx all the time without issue, but never from DHL . I ALWAYS had to call and get something straightened out with those people. Got to the point that I will not order anything that will be shipped by DHL.

Merrysea
Member

08-13-2004

Saturday, May 26, 2007 - 10:30 am   Edit Post Move Post Delete Post View Post Send Merrysea a private message Print Post    
I've heard from DHL three times this morning. They finally discovered that the driver delivered the package to a neighbor who was in the front yard and offered to sign for it. Now, this neighbor, whom I've never met, lives across the street and three houses up the hill from me. I went over there this morning and no one answered the door, so I went back later and left a note on their door giving them my phone number and saying (politely) that I was told they have my package and to please call me. The DHL person also told me that the driver should have left a note on my door telling me where he left the package. Of course, if he had tried to do that, I would have answered the door, since I was home! (And with two dogs in the house, I ALWAYS know when someone is at the door!)

What makes this even worse is that this is an order from Dell, and is the last of three packages that they have sent me in the last couple of weeks, all through DHL. The driver should know where I live by now!

Merrysea
Member

08-13-2004

Saturday, May 26, 2007 - 12:02 pm   Edit Post Move Post Delete Post View Post Send Merrysea a private message Print Post    
The DHL driver's supervisor just came by. He looked at where the neighbor's house is compared to mine, and he couldn't believe the driver would deliver it so far away! He said he'll be back with the driver on Tuesday if I don't have the package by then.

Goddessatlaw
Member

07-19-2002

Saturday, May 26, 2007 - 12:57 pm   Edit Post Move Post Delete Post View Post Send Goddessatlaw a private message Print Post    
I rode DHL like a thoroughbred a few years back over a Christmas shipment they lost for three weeks (and these people go to the Nextel school of customer service. This is not a compliment). Because of that and several other instances of incompetence I yanked my company's business from them for good. I rarely even receive DHL shipments anymore, because I believe just about everyone who's ever used them has had an unacceptable experience with DHL. If delivery matters, go to UPS or Fedex. They cost more, but you at least get what you're paying for.

PS the "Christmas shipment" thing sounds trivial. DHL caused a major issue on a job site of Colossus' where a work crew was waiting (out of state) for a Saturday delivery that was assured but never arrived. Colossus wound up having to pay for his crew to stay at the job site for an extra five days because of DHL's screwup. Oh, DHL paid alright in the end. But Colossus had an unhappy customer in the meantime.

Merrysea
Member

08-13-2004

Saturday, May 26, 2007 - 2:06 pm   Edit Post Move Post Delete Post View Post Send Merrysea a private message Print Post    
Well, the neighbor finally called (while I was out) and my oldest son (not the graduate) went over and picked up the package. The box was badly mangled, so he opened it up and found that the camera box was beat up, too, but the camera seems to have been protected by the packing and a fairly thick manual. I will definitely avoid DHL in the future if I can! (Although the customer service people I spoke with were helpful; as I said, even the supervisor came out to the house today to try to track it down.)

Costacat
Member

07-15-2000

Saturday, May 26, 2007 - 5:57 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Merry, you may want to file a claim with DHL about the badly mangled packaging. Just in case. And, at any rate, it'll let the higher ups there know that they've got a problem. (Not that I think they care, but...)

Merrysea
Member

08-13-2004

Saturday, May 26, 2007 - 6:59 pm   Edit Post Move Post Delete Post View Post Send Merrysea a private message Print Post    
You're right, Costa, I'll do that.

Whoami
Member

08-03-2001

Saturday, May 26, 2007 - 7:08 pm   Edit Post Move Post Delete Post View Post Send Whoami a private message Print Post    
Glad to see it getting worked out Merrysea! I've had a couple of similar experiences with FedEx. One was when my computer was shipped here (from Dell in fact!). I watched all day on-line and grew more and more excited as I saw it get scanned, then "on truck for delivery." Every noise I heard I was at the window anxiously looking down the street. Then, I get back on line and see a notation of "delivery attempt, nobody home." Boy, was I ever on that phone and raising hell! They tried all their standard excuses, and I would have nothing of it.

Normally they don't send a driver to backtrack his route on the same day. But they knew they'd been caught in a lie, and a couple of hours later, there was the driver at my door with my computer!

Costacat
Member

07-15-2000

Sunday, May 27, 2007 - 12:59 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
UPS has done that before (in fact, my last Gateway computer). I intentionally stayed home, answered every phone call and call waiting call. I checked the UPS site periodically, and it was "out for delivery." Then, around noon, what??? Delivery attempted? I called my local distribution center, they called the driver, the driver said she'd be on Arizona St for another half hour, and I jumped in my car and found her a few blocks away. I never did find out what happened.

Something similar happened about a year ago. I eventually tracked it down and found out the delivery guy was at the local UPS store making an afternoon pickup, and they called him and told him I'd come by to pick up my item. I just caught him (different delivery guy).

Cdbga
Member

10-04-2004

Tuesday, May 29, 2007 - 7:22 am   Edit Post Move Post Delete Post View Post Send Cdbga a private message Print Post    
Well, my big DHL problem was that they'd leave a "First Delivery Attempt" notice saying they'd try to deliver again the next day and the form to sign and leave on the door to authorize them to leave the package at our leasing office (apartment complex). The first time, I left the notice, and they never came back. I waited about 4 days, saw on their site where they'd entered that they'd made 3 delivery attempts and when I called to find out what was going on I was told the item had been returned. Grrrr.

The next time I once again got the first delivery notice saying they'd try again the next day. I was home all day the next day, no delivery attempt was made, but the tracking reflected that an attempt had been made. So, I called customer service and complained, and I got my package (along with another one that fortunately came in at the same time) the very next day. I ALSO filled out the form online to give them authorization to leave my packages at the office, which is standard practice for delivers.

But, the very next time, I had the same issue.

So the next (and last) time, I actually called Customer Service as soon as I got the first attempt to just see if I could come pick the package up! She told me that they would make another attempt the next day and I told her that they never do.

I don't have an issue with their Customer Service, they've always been very polite and after talking to them (well, her...its always the same lady...and she remembers me, too when I call.), I always get my package.

I just don't understand why they won't just leave the package in the office where all other packages are left. And after talking to our complex manager, I found out that I was far from the only person having the same issues with DHL. She said she'd talked to them many times about leaving packages in the office during business hours...with no success. And isn't it interesting , Merry that YOUR driver would leave your package with a neighbor without your authorization, but I can't get mine to leave it in our leasing office WITH my authorization????

Merrysea
Member

08-13-2004

Tuesday, May 29, 2007 - 7:51 am   Edit Post Move Post Delete Post View Post Send Merrysea a private message Print Post    
Cdbga, that is interesting, to say the least! I'm hoping that the supervisor will show up again today so I can show him how mangled the box is. I have never had a package delivered in such bad condition!

Escapee
Member

06-15-2004

Tuesday, May 29, 2007 - 8:09 am   Edit Post Move Post Delete Post View Post Send Escapee a private message Print Post    
With shipping services remember this:

You get what you pay for.

The cheaper it is, the worse condition it will be in. In my experience with DHL, everything comes mashed, mangled, crushed and destroyed. I swear they ran it over with a forklift before bringing it in. then of course they slap their stickers on it that say "broken" or something. DUH.

Fed Ex and UPS we've never had a problem with as far as destroying packages. USPS, they have done their share of mangling.

Chewpito
Member

01-04-2004

Tuesday, May 29, 2007 - 9:18 am   Edit Post Move Post Delete Post View Post Send Chewpito a private message Print Post    
This is my gripe.. I went to a market the other day and bought a couple veggie items.. gave the gal a 20$ bill and she looked at me blankly and said she didnt have change.. "For a twenty, I asked"??.. so I pulled out my debit card and swiped it and then she told me there was a 50cent charge to use it.... I just said forget it...Im tierd that I have to pay to buy somthing and cash isnt exceptable any more...ugg.

Cdbga
Member

10-04-2004

Tuesday, May 29, 2007 - 9:21 am   Edit Post Move Post Delete Post View Post Send Cdbga a private message Print Post    
Can't use cash and there's a fee on the debit card. Now that is ridiculous!

Karen
Member

09-07-2004

Tuesday, May 29, 2007 - 9:40 am   Edit Post Move Post Delete Post View Post Send Karen a private message Print Post    
It IS ridiculous! My BF went to put a $500 cheque into the bank yesterday - a bank he's been using for nearly 15 years, and they told him he could only access $85 of it - the rest would be held for FIVE DAYS.

We pay the bank almost twenty bucks a month to look after our money. The notion that I pay them to hold my money from me and not let me spend it when I need it is ludicrous.

Ladytex
Member

09-27-2001

Tuesday, May 29, 2007 - 9:45 am   Edit Post Move Post Delete Post View Post Send Ladytex a private message Print Post    
My daughter got a money order for graduation and the bank is holding it for 11 business days!! What kind of crap is that? It's a MONEY ORDER, not an out of state check ...

Cdbga
Member

10-04-2004

Tuesday, May 29, 2007 - 9:57 am   Edit Post Move Post Delete Post View Post Send Cdbga a private message Print Post    
My goodness, you should find a bank or account without a fee Karen! I'm seriously considering moving my money to an ING checking account once I get all this mortgage stuff taken care of. No monthly fees, no minimum and 4% interest. Much better than anything SunTrust is doing for me. Not trying to plug ING or anything, just saying...

And, really, a money order? I thought those things were supposed to be as good as money? Crazy Crazy Crazy

Karen
Member

09-07-2004

Tuesday, May 29, 2007 - 9:59 am   Edit Post Move Post Delete Post View Post Send Karen a private message Print Post    
Yeah, Cdbga, I'm actually in the process of 'interviewing' new banks right now. My grandmother passed away in January, and I'm receiving a $25,000 inheritance in about a week. I'm not just plunking all that money anywhere... these banks are going to have to grovel to ME this time around, LOL.

Costacat
Member

07-15-2000

Tuesday, May 29, 2007 - 1:43 pm   Edit Post Move Post Delete Post View Post Send Costacat a private message Print Post    
Holds on checks are standard ops in banks, if they are over a certain dollar amount. I thought money orders were "same as cash" though, so don't understand that bit! That one I'd argue with the bank! (Don't you have to pay cash in order to buy a money order?)

Banks without fees can be hard to come by. You usually have to maintain a minimum balance of X amount of dollars or else have auto payroll deposit.

A hint, too... $25K? That isn't very much. Don't be surprised if you don't get a whole lotta groveling. I dunno where you live, but that's hardly anything at all.

Juju2bigdog
Member

10-27-2000

Tuesday, May 29, 2007 - 1:47 pm   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    

quote:

My daughter got a money order for graduation and the bank is holding it for 11 business days!! What kind of crap is that? It's a MONEY ORDER, not an out of state check ...



Ladytex, I can answer yours. There are a lot of counterfeit money orders out there nowadays. There is a whole scam industry of getting innocent parties to cash money orders for them and return cash to the requesting party (often prisoners) before the money order is discovered to be counterfeit.

Well, I guess with the quality of color printers available nowadays, there are a lot of counterfeit everything.

Karen
Member

09-07-2004

Tuesday, May 29, 2007 - 1:54 pm   Edit Post Move Post Delete Post View Post Send Karen a private message Print Post    
Well, it's a lot of money to ME. And the bank that proves that they understand that it's a lot of money to ME will be the one who gets to look after it.

Ladytex
Member

09-27-2001

Tuesday, May 29, 2007 - 2:35 pm   Edit Post Move Post Delete Post View Post Send Ladytex a private message Print Post    
Juju, dang that stinks ... kinda defeats the purpose of buying a money order instead of writing a check ...

Jimmer
Moderator

08-30-2000

Tuesday, May 29, 2007 - 3:16 pm   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
Karen, I couldn't agree more. I think the banks forget that they are providing a service and not the other way around.