Author |
Message |
Scooterrific
Member
07-08-2005
| Thursday, July 26, 2007 - 7:59 am
Julieboo...Jimmer is completely right...there is no need for negative feedback in this case. The problem was resolved.
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Karuuna
Board Administrator
08-31-2000
| Thursday, July 26, 2007 - 8:43 am
On Ebay: Why don't you just leave neutral feedback, that's also an option. And since you only have a few words, try to sum up the experience honestly. Disappointed that seller sent wrong item. $ were refunded.
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Scooterrific
Member
07-08-2005
| Thursday, July 26, 2007 - 8:45 am
I don't think that's a good idea Karuuna...why say anything at all?
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Julieboo
Member
02-05-2002
| Thursday, July 26, 2007 - 9:05 am
I guess I should have been more clear. I have no intention of leaving negative feedback. It is a tough call between positive or neutral. (Cuz to me, neutral is a little closer to neg thant neutral.) So do you think neutral is okay to leave? Cuz even though we did not get the item we wanted, we were not ripped off... OR should we just leave no feedback??
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Scooterrific
Member
07-08-2005
| Thursday, July 26, 2007 - 9:18 am
NO FEEDBACK! 
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Jimmer
Moderator
08-30-2000
| Thursday, July 26, 2007 - 9:47 am
I can't remember. When you leave neutral feedback, does it affect the seller's rating?
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Karen
Member
09-07-2004
| Thursday, July 26, 2007 - 9:49 am
It doesn't sound to me like there's any reason to leave a negative comment. Sounds like everything worked out the way you wanted in the end, albeit with some confusion getting there. But it doesn't justify ruining her Ebay rating, just because it wasn't as smooth for you as you'd hoped. I guess it comes down to if you can't say anything nice, don't say anything at all. Just make a mental note not to purchase from that seller again.
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Julieboo
Member
02-05-2002
| Thursday, July 26, 2007 - 10:04 am
Thanks. I *think* neutral does affect it??? But I do not know for sure. Anyone know? Also another question, when this seller went to refund our paypal, she said our payment never cleared. When we checked it, it said "unclaimed." So we cancelled the payment. Then I told the seller that she didn't need to send us a refund. So all is fine with both of us as far as this transaction goes. But now we have an ebay message that says we need to pay for this item. Is there anything more we need to do? (LIke will ebay fault us for nonpayment????)
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Karuuna
Board Administrator
08-31-2000
| Thursday, July 26, 2007 - 10:32 am
Julie, on your Ebay page, you can mark the item paid. I still think neutral feedback is fair. She sent the wrong item for Pete's sake, and then didn't even have the item. It's also fair to say that she didn't take your money, and worked with you. A neutral rating is a zero, and has no effect on the feedback score. From Ebay's website:
quote:For each transaction, buyers and sellers can rate each other by leaving Feedback. Feedback consists of a rating (positive, negative, or neutral), and a short comment. These ratings are used to determine Feedback Scores. A positive rating increases the Feedback Score by one point A neutral rating leaves the Feedback Score the same A negative rating decreases the Feedback Score by one point
I think you need to be fair. To be fair you tell the truth. The reason Ebay has these rankings is to alert other people to be aware of certain sellers or buyers. If you don't provide honest feedback, the system doesn't work. I buy/sell frequently on Ebay, and if you sign up for the system, you also sign up for feedback. That's what makes the system work.
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Texannie
Member
07-16-2001
| Thursday, July 26, 2007 - 11:13 am
why not simply say 'wrong item was sent but seller was very accomodating and willing to resolve the issue to my satisfaction'
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Julieboo
Member
02-05-2002
| Thursday, July 26, 2007 - 12:25 pm
Thanks Kar, that is exactly what I was thinking. I want other buyers to be aware that this seller is not very thorough and there may be a certain amount of aggravation involved. (She blamed a lot of things like how many orders she had, how scatterbrained her dh was, etc... Bottom line is a buyer should not have to care if the seller is busy or has "bad" helpers...) I think a neutral is what we'll go with now that I know it won't bring her numbers down...
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Kitt
Member
09-06-2000
| Thursday, July 26, 2007 - 2:28 pm
I think it's fair to say the seller wasn't good even if she was nice and helpful. Go for neutral. If I buy from EBay I like to know that I am going to get what I bought - it sounds like with this seller that might not be the case, so your comments and rating should reflect that in fairness to future buyers. It's also fair to her, if she wants a better rating she has to be better organised.
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Racsan
Member
04-09-2004
| Thursday, July 26, 2007 - 7:45 pm
NO feedback is better than neutral feedback. And if you are not an established EBay seller/buyer, any neutral feedback you leave will be considered negative by potential buyers.
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Teachmichigan
Member
07-22-2001
| Thursday, July 26, 2007 - 9:04 pm
I agree w/Racsan -- neutral is often viewed as "almost negative." I had a buyer once leave neutral b/c SHE did not read the auction (I didn't accept paypal). We finally agreed to remove the feedback since I strongly felt 1) that my 100% feedback was important (yeah, I know it doesn't change, but it does change people's perceptions) and 2) I had done nothing wrong! It sounds like this seller screwed up but that it was also taken care of in an appropriate manner. I'd be more apt to not leave feedback.
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Julieboo
Member
02-05-2002
| Friday, July 27, 2007 - 4:31 am
Well I think a seller has a responsibility to be competent enough to send what he/she is selling. So a neutral is what she'll be getting. I would not have bid if I knew she was this careless about her auctions.
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Scooterrific
Member
07-08-2005
| Friday, July 27, 2007 - 7:26 am
Sounds like your mind was made up and nothing anyone said was going to change it. 
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Julieboo
Member
02-05-2002
| Friday, July 27, 2007 - 7:49 am
Scooter, you are quite wrong about that. My mind was far from being made up. I do appreciate all the input as it did help me decide what to do!
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Karuuna
Board Administrator
08-31-2000
| Friday, July 27, 2007 - 8:07 am
I don't think there is anything wrong with being honest. She did screw up and made it right. That's the simple truth. Why hide someone else's mistake for them? Other buyers have the right to know that they may get the wrong item too, don't they? Good for you, Julie!
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Escapee
Member
06-15-2004
| Friday, July 27, 2007 - 9:45 am
Neighbor update: The neighbor girls from across the cul-de-sac informed me that this neighbor is a PITA, and that he over-reacts about everything, ESPECIALLY when his wife is out of town. They said it's like a split personality. One said her dad could not stand him because one second he was a "hard ass" and the next he was preaching and trying to get everyone to go to their church. He says he's pretty sure that his wife has no idea he does that, and to ignore him because he is just a grumpy old man. However, Dh says he is still going to talk to him about the damage to his plastic lawn statue, because accusing someone of destruction of private property with no proof is serious.
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Jimmer
Moderator
08-30-2000
| Friday, July 27, 2007 - 10:23 am
I'm curious. What do you and your DH hope to accomplish by speaking to him about this? Do you think it will change his mind or improve the situation for you and your girls?
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Wargod
Moderator
07-16-2001
| Friday, July 27, 2007 - 12:12 pm
I'm at a total loss as to what to do here. Darren came home at midnight last night and asked me if I had any cash. Their annual golf tourney is coming up and he needs to pay by today. Told him I didn't have any cash, but I'd go get some this morning before he left for work. This morning I go to do grocery shopping and get his money and for some reason I can't do squat. I left my groceries sitting there (with the promise I'd be back as soon as possible) and come home to call the bank. Yep, the error is on their end, oopsie, we'll have that fixed within a couple hours. And then I tell Darren about it and he gripes because he has to leave for work and doesn't have his money. So I told him that I'd get the cash and run it out to his job (a 30 mile drive each way) at 2, I'll call first so he knows when to come wait for me out by the gate. He tells me he'll talk to the guy organizing the golf tourney, let him know about the bank prob and that I'm willing to run the money out today if he absolutely has to have it today. Says the guy will probably just tell him to bring it in Monday or drop it off at his house over the weekend, but he will call to let me know either way. I went and deposited a check in the bank and pulled his cash, then went and paid for my groceries, no phone call from Darren. I tried calling him, he's not answering the page. And I'm sitting here needing to leave in 20 minutes if I'm going to make it out to his job by 2 and no idea if I'm supposed to go or not! They have a no visitor policy at his plant, unless you have scheduled business so all they'll do is make me sit at the gate and try to page him. If he's not answering the page for the phone, he won't for that either. I don't want to drive out there and back for nothing, but I don't want him to miss his golf tourney. What would ya'll do? Do I assume the guy just told him to bring money later and he didn't bother calling to let me know? Do I take a drive out and hope he thinks to look at the clock and notices it's 2 when I said I'd be there??? ACK!!!!!
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Wargod
Moderator
07-16-2001
| Friday, July 27, 2007 - 12:14 pm
Oh, never mind! He just called and yep, I need to go...sigh.
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Mocha
Member
08-12-2001
| Friday, July 27, 2007 - 12:24 pm
Well I would've just gone out there and if he didn't answer the page, leave the money for him at the gate.
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Grooch
Member
06-16-2006
| Friday, July 27, 2007 - 12:27 pm
They wouldn't accept a check? Your hubby owes you BIG time for doing all this!
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Wargod
Moderator
07-16-2001
| Friday, July 27, 2007 - 2:07 pm
Nope, they wouldn't take a check, cash only. And the guy has to drive down this weekend to the golf course or club or whatever it is and pay. I'd thought about leaving the money at the gate but the guards leave the shack once an hour to walk the permiter or something and was worried the guy would leave (he gets off at 2:30)when they were gone. I left here, dropped my nephew off, and got the kids food and was on the freeway by 1:25. I got cocky, lol, thinking I was definitely going to make it there by 2. Only Darren didn't bother telling me that the 4 mile long road between the freeway and his plant is undergoing extensive roadwork. 4 miles of stop and go, driving 10 mph, and waiting for traffic to come down the opposite side of the road cuz they had my lane closed. Finally pulled up to the gate at 2:15 and asked the guard to page him. It may have been totally worth it...we'd been sitting there a couple minutes when all of a sudden Caleb started laughing and pointing. Here comes Darren, hard hat, saftey goggles, blue uniform, driving up on a fork lift and grinning like a kid in a candy store. How can ya not laugh, he's such a big kid!
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