TVCH FORUMS HOME . JOIN . FAN CLUBS . DONATE . CONTACT . CHAT  
 Wikia  Quick Links   TOPICS . TREE-VIEW . SEARCH . HELP! . NEWS . PROFILE
Archive through March 28, 2007

The TVClubHouse: General Discussions ARCHIVES: Jan. 2007 ~ Mar. 2007: All Things Technical: The Help Desk: Computer Problems? Ask Here (ARCHIVES): Archive through March 28, 2007 users admin

Author Message
Twiggyish
Member

08-14-2000

Saturday, March 24, 2007 - 4:13 pm   Edit Post Move Post Delete Post View Post Send Twiggyish a private message Print Post    
Can you use "go back" or Restore feature? Return to an earlier date?

Vee
Member

02-23-2004

Saturday, March 24, 2007 - 4:17 pm   Edit Post Move Post Delete Post View Post Send Vee a private message Print Post    
Computer System Restore?

Start
Programs
Accessories
System Tools
System Restore

Twiggyish
Member

08-14-2000

Saturday, March 24, 2007 - 4:22 pm   Edit Post Move Post Delete Post View Post Send Twiggyish a private message Print Post    
Yup that's it. It's saved me quite a few times..LOL

Juju2bigdog
Member

10-27-2000

Saturday, March 24, 2007 - 5:08 pm   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
I agree, System Restore should save you, Spygirl.

Spygirl
Board Administrator

04-23-2001

Saturday, March 24, 2007 - 5:21 pm   Edit Post Move Post Delete Post View Post Send Spygirl a private message Print Post    
Well, it seems I'm screwed. I did the restore to Thursday and when the restore was done, it identified one file that had been "renamed". It was, in fact, the .dll file in question.

So, it appears that when I went to the software's website, it over-wrote the orignial file completely...even though it never asked me if that was okay.

A restore won't revert to old files, it seems. Am I out of luck??


Mameblanche
Member

08-24-2002

Saturday, March 24, 2007 - 5:38 pm   Edit Post Move Post Delete Post View Post Send Mameblanche a private message Print Post    
(I'm useless with tech advice, but just want to say so sorry you are going through this... I know its awful. I hope you can ultimately retrieve your files Spy.)

Jimmer
Moderator

08-30-2000

Saturday, March 24, 2007 - 7:32 pm   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
Spy, the fact that you did a defrag greatly decreases the likelihood of recovering files.

There are places that specialize in this sort of recovery and I wouldn't rule out the possibility that they could help you, but you would have to decide whether it is worth what they would charge you for it.

Also, before doing anything further, I'd be interested in hearing if Dra has any comments on this.

Does Mary Kay offer any technical support?

Spygirl
Board Administrator

04-23-2001

Sunday, March 25, 2007 - 6:03 am   Edit Post Move Post Delete Post View Post Send Spygirl a private message Print Post    
I actually have not done the defrag yet. But, I believe I have fixed the problem. I knew I had done routine backups and I knew I had not touched the backup folder yesterday. But, there was only one backup file and it was dated for June 26, 2006. Well, I realized at least that would restore everything through June of last year and I'd do my absolute best to re-create records since that time. And, at least it would restore my customer information.

So, I went into the program and did a "restore from backup" and clicked on that backup file. Low and behold, it restored through my last backup last week!! Apparently, it re-writes the backup file over and over and never adjusts the name.

So, now I only have to re-create about 10 minutes worth of work rather than 3 years. WHEW!!! That was a huge relief!

When I finally fixed it, it was after 10pm last night and after a pretty stressful evening with the baby, so I just dropped into bed. Thank you all for your suggestions - and support! All is well now.

And I will be doing a defrag and other maintenance stuff today - AFTER I backup my entire hardrive to the external hardrive.


Juju2bigdog
Member

10-27-2000

Sunday, March 25, 2007 - 8:02 am   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
Whew!

Dipo
Member

04-23-2002

Sunday, March 25, 2007 - 1:07 pm   Edit Post Move Post Delete Post View Post Send Dipo a private message Print Post    
Thanks Juju, I turned off the security and tried to reload the software and it says that an instance of turbotax is already running. However, there is no icon on my desktop and when I check my programs via the start button, there is no listing for turbotax. I went to add/remove programs to remove it, turn off the firewall and reload, but it is not listed there.

AAAACCCKKKK !!! Help, anyone??

Dipo
Member

04-23-2002

Sunday, March 25, 2007 - 1:22 pm   Edit Post Move Post Delete Post View Post Send Dipo a private message Print Post    
OMG, LOL, I tried the online chat desk for turbo tax and I have been using the wrong disk, boy do I feel stupid!

Jimmer
Moderator

08-30-2000

Sunday, March 25, 2007 - 1:30 pm   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
LOL - That happens to the best of us.

Juju2bigdog
Member

10-27-2000

Sunday, March 25, 2007 - 2:39 pm   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
LOL, which means live and learn.

Jan
Moderator

08-01-2000

Tuesday, March 27, 2007 - 1:34 pm   Edit Post Move Post Delete Post View Post Send Jan a private message Print Post    
sob does anyone know the answer to my question ( which is now on the previous page) re mail on firefox??

hmm maybe it is just easier if I repeat the post here rather than sending you to look for it :-):-):

I have mostly switched to Firefox as my browser since, for some reason, my old standby Netscape 7.1 keeps failing and shutting down on me.

The main problem I have with Firefox is that it does not connect me to my email.

If I want to send a link , it tells me it can't open Microsoft outlook. I want it to open my regular email account which, at this point, is still the one associated with netscape 7.1 - if I have to, I am agreeable to switching to Thunderbird ( the one associated with Firefox) but how do I get even that to open up?

I looked it up on the net and came across this page which said;

Setting Firefox's email client

These steps will allow opening your desired email client when operating in Firefox and using its menus, or when activating an email link on a Firefox page:

1. In Firefox's Location (URL) Bar, enter "about:config" and then press <enter> or click "Go".
2. With the cursor in the body of the resulting page, <right-click> the mouse.
3. From the pop-up menu, select "New".
4. From the next pop-up menu, select "String".
5. In the pop-up dialog box "Enter preference name", enter "network.protocol-handler.app.mailto" (without quotes), and click "OK" (You might wish to cut-and-paste that phrase to ensure correct spelling).
6. In the pop-up dialog box "? network.protocol-handler.app.mailto", enter "/usr/bin/kmail" without quotes [or the actual filesystem location of your desired email client] and click "OK". This should be the Full Path of the program, i.e. "/user/bin/kmail", not just the path "/usr/bin".

Without restarting Firefox, you can test by opening or switching to another tab. from the Firefox top menu select, "File -> Send Link". Your desired email client should open.

If that doesn't happen, redo your steps, ensuring the spelling of your entries is correct, and ensure the actual Full Path of your desired mail client is entered.


but how do I know what the correct address is??

Thank you for any help you can offer :-):-):-)

Juju2bigdog
Member

10-27-2000

Tuesday, March 27, 2007 - 2:16 pm   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
Sorry, Jan, no idea. I don't use Outlook.

Eeyoreslament
Member

07-20-2003

Tuesday, March 27, 2007 - 2:19 pm   Edit Post Move Post Delete Post View Post Send Eeyoreslament a private message Print Post    
I'm not sure which you'd prefer....to still use Outlook, or get set up on Thunderbird?

I might suggest searching "firefox extensions" with "outlook" as a search term, to see if there are any little extensions that can help you connect Outlook to Firefox as your default mail handling application.

I prefer gmail for everything, so I have an extension to send info automatically by gmail.

Ladytex
Member

09-27-2001

Tuesday, March 27, 2007 - 2:32 pm   Edit Post Move Post Delete Post View Post Send Ladytex a private message Print Post    
I don't use outlook, so I can't help you there. I do, however, use thunderbird. You may just want to download and install that, it will ask you, when you first run it, if you want to make that your default email and say yes. That should open thunderbird in firefox with no problems, which is what I do. Sorry I couldn't help.

Cndeariso
Member

06-28-2004

Tuesday, March 27, 2007 - 2:52 pm   Edit Post Move Post Delete Post View Post Send Cndeariso a private message Print Post    
jan, i did exactly what your instructions said all the way down to and including typing in /usr/bin/kmail and that worked just fine. i didn't have to rename it for Outlook to be brought up when i tested it per the instructions.

Jan
Moderator

08-01-2000

Tuesday, March 27, 2007 - 4:21 pm   Edit Post Move Post Delete Post View Post Send Jan a private message Print Post    
I guess I explained that very badly!! sorry about that.

I don't use outlook. I don't even know what it is. But for some reason, firefox keeeps telling me it can't open Microsoft outlook. I don't want it to. I want it to open netscape email!! I just can't figure out how to get Firefox to do that!! :-) :-)

i do have both netscape email and thunderbird downloaded but it seems that Firefox is not guiding to either one of them

Ladytex
Member

09-27-2001

Tuesday, March 27, 2007 - 4:33 pm   Edit Post Move Post Delete Post View Post Send Ladytex a private message Print Post    
when you try to open thunderbird on it's own, does it ask you if you want to set it as your default email?

Cndeariso
Member

06-28-2004

Tuesday, March 27, 2007 - 4:34 pm   Edit Post Move Post Delete Post View Post Send Cndeariso a private message Print Post    
ahhhh, a different problem. let me see what i can find out. btw, i don't use Outlook either but it is setup on my computer.

Cndeariso
Member

06-28-2004

Tuesday, March 27, 2007 - 4:48 pm   Edit Post Move Post Delete Post View Post Send Cndeariso a private message Print Post    
jan, i think this may help, if i understood your question correctly:

Netscape

Jan
Moderator

08-01-2000

Wednesday, March 28, 2007 - 1:11 pm   Edit Post Move Post Delete Post View Post Send Jan a private message Print Post    
Yes Ladytex, it does but I always say no because all of my mail is saved at netscape and I use it, not thunderbird . But maybe the only answer is to bite the bullet and switch to thunderbird. If I answer yes, will that solve the problem, Lady??

Cnd, that says I have to have a netscape.net email address??

Thanks so much to both of you for answering :-) :-) :-)

Jimmer
Moderator

08-30-2000

Wednesday, March 28, 2007 - 1:29 pm   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
I use Thunderbird now and it works very well. I like it better than Outlook Express.

Jan
Moderator

08-01-2000

Wednesday, March 28, 2007 - 4:32 pm   Edit Post Move Post Delete Post View Post Send Jan a private message Print Post    
lol Jimmer , that isn't saying much - is it better than my choice which is netscape 7??