Author |
Message |
Julieboo
Member
02-05-2002
| Sunday, March 19, 2006 - 9:54 am
Grace. Don't resell it. Fight! Like Holly said, she is a seller that ruins ebay. It is worth the extra effort you put in it. Plus who'd want to buy a dress with pit stains? Don't let her get away with it!!!! I like Eeyore's "IN the negative rating, I would say "new without tags DOES NOT MEAN PIT STAINS!!" FIGHT FIGHT FIGHT and get your money back and leave her negative feedback!
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Graceunderfyre
Member
01-21-2004
| Sunday, March 19, 2006 - 7:56 pm
Well I was def. going to complain to eBay about it - but I was trying to figure out if I have a case because she did offer to refund it she just won't pay for shipping costs. Also, she stated in her email that she never said anything about refunds because she doesn't do them - well in the eBay world, I think you have to state that you specifically won't accept returns or that the item is "as is". . . thanks for the encouragement guys!
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Graceunderfyre
Member
01-21-2004
| Sunday, March 19, 2006 - 8:07 pm
ok but here's the thing, anytime I sell on eBay, I watch other people's auctions of similar items and see how much they go for. . .ok so someone else is selling the same dress, same size and the pic they give is from david's bridal's page and the descript. just says it's been worn twice, dress is great condition but needs to be dry cleaned. It's got like 20 hours left and it's already close to $125 - so I'm thinking I could actually make a little money by selling it. . .is that bad?
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Julieboo
Member
02-05-2002
| Sunday, March 19, 2006 - 8:22 pm
I still think you should stand your ground and do what you gotta do to get the refund. She is a bad ebayer and should be "punished." Unless you think you are going to make a considerable amount of $$$, I would not sell it.
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Eeyoreslament
Member
07-20-2003
| Sunday, March 19, 2006 - 8:35 pm
I think you need to stop the BAD seller, rather than possibly disappointing another woman who is grossed out by pit stains. That leaves two disappointed women, and a bad seller on the loose.
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Seamonkey
Moderator
09-07-2000
| Sunday, March 19, 2006 - 8:43 pm
If you knew dry cleaning would really remove the stains, then the best thing would be to force her to pay for the drycleaning and then sell it, cleaned, for more money , but that would be difficult to determine. She should be made to take it back.
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Costacat
Member
07-15-2000
| Sunday, March 19, 2006 - 9:00 pm
Grace, get your refund, file a complaint, chalk up the loss of shipping costs to "business", and after all is said and done, leave "neutral" feedback. Just say "item was not NWOT, was stained, buyer did refund cost of item only" or something like that. Do not let this person get away with it. It could be her "scam". Sometimes, we just sit back and "take it" and, in this case, I don't think you should!! Not for over $100!! (If it was $10, that would be different! <grin>)
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Regee
Member
10-09-2005
| Sunday, March 19, 2006 - 9:21 pm
I use to sell on ebay and now I am only a buyer under jebco169, I have like 983 feedbacks with 1300+ unique feedbacks. You need to inform the SELLER that its AN EBAY POLICY if she sells used clothing they are to be cleaned by ebay standards and then tell her she has just X amount of days to refund your money. Also if you still have the box check the actual postage as I have seen more and more people OVER charge on postage, now I don't mind them making some extra for there time and materials and taking it to the PO but some I have seen are terrible. SO if she charged you 20 bucks then it should be close to that, and if not then you are just giving her money to have. I use a place where you can check just the neg's. and neut. feedback, its (toolhaus.org) and its a VERY handy tool to put in your favorites. Also if you send it back; send it insured with delevery confirmation as she will no doubtly say she never received it the way she sounds. And ebay does have a place where you can report an auction that says something like item not as stated or something like that. Hope this helps you and that you get your money back, as I wouldn't spend more money getting it cleaned. She misrepresented the item ans she knows it that is why she is trying to have the upper hand. I also have a link where I can leave feedback up to forever as long as I have the auction number and the ebay sellers ID which I have used to neg seller's with after the 90 to 120 days and auction stays in the ebay system.
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Mameblanche
Member
08-24-2002
| Sunday, March 19, 2006 - 10:33 pm
Gracie... goodluck!
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Graceunderfyre
Member
01-21-2004
| Monday, March 20, 2006 - 6:11 am
thanks for the advice guys the thing is can I already told this girl to forget it. . .if I go back to her, aren't I then giving her reason to say this girl couldn't make up her mind so that's why the transaction went bad?
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Julieboo
Member
02-05-2002
| Monday, March 20, 2006 - 6:38 am
Nope, I don't think so. That is too big of a misrepresentation to let go. Tell her you will give her a chance to get good feedback if and only if she gives you a full refund. Who cares if she thinks you can't make up your mind. Plus you will not change your mind after this. Tell her you just gave it more thought. She has to know she is wrong in this.
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Costacat
Member
07-15-2000
| Monday, March 20, 2006 - 7:54 am
Nope. Tell her that you decided you wouldn't have purchased something that was worn and had pit stains, and decided not to continue with the sale. And then do what Regee said! I somehow missed the $20 shipping cost. That seems a bit excessive to me, too. So it's possible that this woman is definitely not dealing on the up and up! I can't tell you how many sellers I won't buy from if I think they are looking to make money on shipping (like Regee, I'll give 'em a bit for materials, but the USPS gives you FREE BOXES and FREE TAPE, so materials shipped in USPS Priority Mail boxes don't cost 'em anything!). Bottom line Gracie... don't take this one lying down. Do go back and tell her you've had second thoughts. It's YOUR RIGHT!
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Eeyoreslament
Member
07-20-2003
| Monday, March 20, 2006 - 8:19 am
Here's how I'd approach it: Dear so-and-so, I've been thinking a lot about this transaction, and the more I look at the pit stains on the dress, the more I realize that it is sellers like you that ruin the ebay experience, and make it hard for sellers like myself (who have DOUBLE your number of positive feedback, I might add) to gain the faith of new buyers. People like you need to be stopped. Originally, I was going to let your bullying tactic work, and wasn't going to make a big stink about it. But misrepresentation of goods, and then subsequent bullying to retain a positive rating is just bad ebay business, and others need to know about bad sellers, like you. The only way to make this right is to refund my money WITH shipping, within 7 days. If you choose not to do this, I will start the process with ebay toward getting my money back, and will leave negative feedback. I have no doubt in my mind you would not have sold the dress if you had written "has pit stains" in the description. So the ball is in your court as to what feedback I will leave. I will accept nothing less than a full refund with all shipping costs at your expense. Negative feedback will be left March 27th. Other buyers need to be warned about you, and how you may not be ACCURATELY representing your items. I look forward to coming to a resolution. Sincerely, Grace
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Julieboo
Member
02-05-2002
| Monday, March 20, 2006 - 12:11 pm
EXCELLENT LETTER EEYORE!!! Use it Grace!!!
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Juju2bigdog
Member
10-27-2000
| Monday, March 20, 2006 - 12:46 pm
Balls to the wall, lol.
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Mameblanche
Member
08-24-2002
| Monday, March 20, 2006 - 12:56 pm
Wow, Eeyore... you can be MY legal advocate ANYTIME!
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Graceunderfyre
Member
01-21-2004
| Monday, March 20, 2006 - 4:50 pm
Guys thanks so much - here's the thing. When the girl emailed me, I sent her back and email that was short but to the point. Here it is: So&So- While I understand where you are coming from, I also believe that refunding on a dress/shipping that you didn't describe properly is your responsibility. Yes, you are right, I should have asked before bidding, my mistake and I have learned. I want you to know I also felt a little hounded by your emails - your first was sent on Friday and the second on Monday - both received at the same time. This dress is not my priority right now - I probably should have waited til I had time to deal with an eBay purchase - if you don't want to refund all the shipping, that's fine. I won't send it back - when I have time I'll just resell it. I wasn't asking for a lecture on how you think "proper" eBay transactions should go - I was just asking if you were willing to meet my requests and you aren't. It's not a big deal. Since you have researched my past, you'll also see that I have over 300 feedback because I am constantly buying and selling things on eBay and I have a lot of repeat customers and go back to sellers all the time. Something I have learned is that you shouldn't email people (especially buyers) in all caps - it means you are upset and are shouting at them AND that everyone has their own time frames. Not everyone moves as fast as you - normally people wait at least a week before emailing once let alone twice to make sure things are ok. Even if there wasn't a problem, I personally wait to leave feedback for at least a week - that's just my policy. Grace I didn't yell at her or tell her off entirely because I don't like to burn bridges. Also, having grown up in a household where a parent constantly went off at the slightest thing. It's embarassing and it got me to try and think of what may be going on in the other person's life. I do this so that I personally keep things in perspective. Let's face it, in the grand scheme of things, this really doesn't matter - the dress is not costing a life, it's not endangering anyone. . .after reading your comments, I def. decided that at the least, I need to leave this girl neutral feedback. This morning you got me fired up to maybe even file a complaint with eBay. However, upon coming home from work, I see she has sent me a VERY long email apologizing in every way she can and is trying to make amends. Yes, she is scared that I'll leave her negative feedback and yes she is trying to avoid an eBay complaint. But I would rather try to work with her and kill her with kindness - you know what I mean? I really appreciate you guys because in my efforts to not loose my temper too fast, I tend to go the opposite. Thanks for helping me keep perspective! I'm going to email her and tell her that she can still earn her positive feedback if she takes the dress back and pays for all the shipping. And if she doesn't I'll file a complaint. I'll let you know how it goes 
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Regee
Member
10-09-2005
| Monday, March 20, 2006 - 4:55 pm
Just remember Grace to send it back insured with deleivery confirmation so she has NO way of stating she never received it and it must of gotten lost .
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Eeyoreslament
Member
07-20-2003
| Monday, March 20, 2006 - 5:30 pm
Ewww. I'd never give POSITIVE feedback for pit stains. Neutral, yes. Positive, NEVER.
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Graceunderfyre
Member
01-21-2004
| Monday, March 20, 2006 - 5:41 pm
lol oh it may be positive, but it'll say - item not as described BUT she fixed the problem. . .
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Mameblanche
Member
08-24-2002
| Monday, March 20, 2006 - 7:56 pm
Grace, I'm very impressed with your gameplan. It seems to be working... good luck!
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Costacat
Member
07-15-2000
| Monday, March 20, 2006 - 8:20 pm
FWIW, I would not ever say what Eeyore said. It's too aggressive and confrontational. You will not obtain the results you want with that letter. It sounds like you've got a good plan, and I would stick to it. Definitely return the danged dress (would you really sell it in all honesty, knowing that it had been worn long enough to stain the armpits? and also assuming that the stains would come out, since sometimes they don't?). Stick to your guns, girl. Be polite and firm, and do what you've gotta do. And do send an advisory letter to eBay telling them about this transaction but letting them know it was resolved to your satisfaction.
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Prisonerno6
Member
08-31-2002
| Tuesday, March 21, 2006 - 8:36 am
quote:lol oh it may be positive, but it'll say - item not as described BUT she fixed the problem. . .
That is *NOT* a positive experience. That is a neutral one. It started out as negative (pit stains) and only after much effort on your part did she consider giving you a refund. The offer of a refund only evens out a negative experience to a positive one. Putting the bit about pit stains in a positive feedback won't help. I know I don't read the positive feedbacks when I research a se4ller, only the neutral and negative ones.
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Graceunderfyre
Member
01-21-2004
| Tuesday, March 21, 2006 - 3:31 pm
I'm not sure the description thing is entirely her fault - in the beginning when the emails were in all caps and a little rude - I think those were her husband. But yeah you are right, it's not been a positive experience...
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Tabbyking
Member
03-11-2002
| Tuesday, March 21, 2006 - 7:43 pm
from my experience, having worked in a dry cleaning business, a lot of pit stains do not come out, especially if a lot of time has passed. ask for your money plus postage back and then return the dress to her. or have her refund the dress price and keep the dress and see if you can clean it and wear it. was it a lot of money? if you paid 5 bucks for a dress that's one thing, but i'll bet you paid a lot more. and this person needs to learn you cannot sell something as NWOT and then say it has been worn one. you say 'gently used' and explain it was worn once. you also make sure it's in sellable condition. 'worn' does not equal 'new'. period.
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Julieboo
Member
02-05-2002
| Wednesday, March 22, 2006 - 6:23 am
I believe Grace paid $120 plus $20 shipping???
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Costacat
Member
07-15-2000
| Wednesday, March 22, 2006 - 8:32 am
Oh yeah. It is definitely worth pursuing. Even if it was only $50, I'd pursue it. $10? Maybe not, but that seller would definitely get a negative on a bad $10 sale.
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