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Archive through October 06, 2005

The TVClubHouse: General Discussions ARCHIVES: 2005 Sep. ~ Nov.: All Things Technical: The Help Desk: Computer Problems? Ask Here (ARCHIVES): Archive through October 06, 2005 users admin

Author Message
Jan
Moderator

08-01-2000

Thursday, September 22, 2005 - 6:41 am   Edit Post Move Post Delete Post View Post Send Jan a private message Print Post    
Dra, once again you hit that nail right on the head!!

Two days ago, after reading your post, I allowed Abobe Acrobat complete access into Zone Alarm. That night Vsmon still froze my computer on shutdown but the computer did NOT start itself back up.

Last night I shut down zone alarm and then shutdown the computer. IT shutdown just fine.

Any idea what happened to corrupt the vsmon in the shutdown procedure? It must have something to do with Adobe, no??

JuJU, here's a big DUH to me!!!

Of course, I have IE on my computer as it is impossible to get rid of it. I just never thought of using it to access the site!!!!!!! Thanks for the reminder :-):-)

Draheid
Board Administrator

09-09-2001

Thursday, September 22, 2005 - 9:28 pm   Edit Post Move Post Delete Post View Post Send Draheid a private message Print Post    
Jan, I've looked online a couple times today to try to find some instance regarding what you're having trouble with (VSMon) and could not find any similar problems. Perhaps you could download the latest version of ZoneAlarm, uninstall the old one and install the new one to start 'fresh' and hopefully eliminate the problem?

Luvmom
Member

10-17-2000

Sunday, September 25, 2005 - 6:42 pm   Edit Post Move Post Delete Post View Post Send Luvmom a private message Print Post    
Hi Draheid!!
I've got a problem with Trend Micro antivirus.My membership expired so I downloaded the upgrade to give me another year.After I installed it,I tried to run itIt takes along time to come up,Then it says

"no network device was found or there is a conflict with existing security software.Uninstall conflicting software and restart computer."

I click ok and up comes"Unable to read configuration.Restart your computer and try again (hr=0x080080005,loc=7413,num=234)

I click ok and trend micro comes up.Everything says "Settings are potentially unsafe"

I can not run update or do a virus scan.
The icon in the toolbar doesn't do anything when i click on it.

After I shutdown the computer,I get a sign come up saying "CLS_PCCGuide is not done shuting down.If I hit End now I will lose all of my data.

I've tried to uninstall the program and reinstall it but it does the same thing.
I know It is not a virus or spyware because just before I installed this I made sure my computer was clean.Do you know what is going on?



Draheid
Board Administrator

09-09-2001

Sunday, September 25, 2005 - 9:34 pm   Edit Post Move Post Delete Post View Post Send Draheid a private message Print Post    
Luvmom: The information you have posted is not yielding any easy solutions when I try to research the problem. Could you tell me exactly what program you are using, the version number, etc. so that I might be able to find a solution for you. Also what operating system you are using.

One thought that came to mind when trying to research this though, if you are using Windows/XP and have the Firewall built into Xp enabled, that could be the possible conflict. You might try disabling the XP firewall and see if the problem is cleared by that.

Luvmom
Member

10-17-2000

Monday, September 26, 2005 - 5:58 am   Edit Post Move Post Delete Post View Post Send Luvmom a private message Print Post    
Ok, The program is Trend Micro PC-Cillin Internet Security 2005.I'm not finding a version number.It is the newest one.I am in Windows XP.I tried shuting off the firewall.it did nothing.

Jan
Moderator

08-01-2000

Monday, September 26, 2005 - 12:54 pm   Edit Post Move Post Delete Post View Post Send Jan a private message Print Post    
Dra, the problems continued all weekend, including the restarting of the computer for some reason. SO today, I uninstalled both adobe and zone alarm.I then reinstalled adobe. I went into the startup preferences to remove the instructions to update automatically and changed it to manual update.

after that was all done, I redownloaded and reinstalled Zonealarm.

When I shut down to test it, it seemed to shut down OK. I will see what happens over night and let you know :-):-)

Thanks once again for your great help !

Eeyoreslament
Member

07-20-2003

Monday, September 26, 2005 - 1:07 pm   Edit Post Move Post Delete Post View Post Send Eeyoreslament a private message Print Post    
<Eeyore tiptoes in and whispers to Drahied that she posted her question in the "Quick Q & A thread....batting eyelashes...>

Jan
Moderator

08-01-2000

Monday, September 26, 2005 - 3:25 pm   Edit Post Move Post Delete Post View Post Send Jan a private message Print Post    
Dra, I had to reboot to get rid of my age-old problem with the graphics (ie the icons go all black and eventually the print goes to garbage instead of letters - I have had this problem forever and the only way to stop it is to reboot)

anyway when i rebooted, I again got the error VSMON not responding problem

Sigh

This computer is really a lemon, isn't it?

Vixeninvegas
Member

10-07-2002

Monday, September 26, 2005 - 3:51 pm   Edit Post Move Post Delete Post View Post Send Vixeninvegas a private message Print Post    
Hi - I have been trying to fix a photo that I want to add to my profile for EVER and either can't resize properly or I'm saving at too high of a resolution. Anyone care to help me? Someone had to fix the photos last time I put one on my profile cuz I am so electronically challanged :-)

Draheid
Board Administrator

09-09-2001

Monday, September 26, 2005 - 5:29 pm   Edit Post Move Post Delete Post View Post Send Draheid a private message Print Post    
Luvmom: Please check the instructions provided by Trend Micro HERE to see if any of their solutions can resolve your problems. Be sure to check the additional links to more detailed solutions in some of the suggestions. If you still have problems, please let me know and I can continue to look for you.

Luvmom
Member

10-17-2000

Tuesday, September 27, 2005 - 5:35 pm   Edit Post Move Post Delete Post View Post Send Luvmom a private message Print Post    
Thanks Draheid.I'll see if any of this fixes my problems.

Nancy
Member

08-01-2000

Thursday, September 29, 2005 - 3:58 am   Edit Post Move Post Delete Post View Post Send Nancy a private message Print Post    
my power cord to my laptop seems to be broken--yesterday it was plugged in(leave it plugged in all the time) but it said i only had 10 minutes of battery time and to plug it in (duh it was plugged in) anyhoo i guess i need a new power cord? i tried to re-plug it in(took it out made sure all connections were tight to no avail..any thoughts?

Draheid
Board Administrator

09-09-2001

Thursday, September 29, 2005 - 3:39 pm   Edit Post Move Post Delete Post View Post Send Draheid a private message Print Post    
Nancy: Turn off the laptop, remove the battery, plug in the power adapter and see if the computer will turn on. If so, your 'cord' is fine, but you may have a bad battery. It is common when you leave your battery in and A/C connected constantly that the battery will become bad, even to the point that it could be draining the power supplied and giving you a false indication. However, if the computer won't power up without the battery installed, then you'll need to look into a repair or replacement of your adapter. Oh, be sure the power outlet you're connecting to is good - it doesn't hurt to rule out all possibilities for sure.

Nancy
Member

08-01-2000

Thursday, September 29, 2005 - 3:49 pm   Edit Post Move Post Delete Post View Post Send Nancy a private message Print Post    
thanks--yah i tried the pull the battery out thing and still no go--i ended up going to staples and getting a new adapter which seems to be working fine .. :-)

Juju2bigdog
Member

10-27-2000

Thursday, September 29, 2005 - 8:01 pm   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
Yay Nancy!!

Luvmom
Member

10-17-2000

Friday, September 30, 2005 - 6:08 am   Edit Post Move Post Delete Post View Post Send Luvmom a private message Print Post    
Well,I tried all of those and it still isn't working.I've uninstalled it for now and am using the old one but my time is almost up on that one.

Jan
Moderator

08-01-2000

Friday, September 30, 2005 - 8:34 am   Edit Post Move Post Delete Post View Post Send Jan a private message Print Post    
Dra, just to let you and Juju know, I have uninstalled and reinstalled Adobe and Zone alarm a bunch of times in combination and separately. Always I ended up with the same problems - 1) adobe would "wake up" my computer in the middle of the night 2) vsmon from Zone Alarm would refuse to respond on shutdown and cause an error - preventing shutdown.

Finally I got fed up and got rid of adobe entirely for good. I then uninstalled and reinstalled zone alarm and - touch wood- the shutdown seems to be going smoothly now.

I guess there is a conflict between zone alarm and adobe 6 on windows 98? Any time I need adobe, I will just download it, read the doc and then uninstall it I guess.

Thanks for your help with determining where the problem was:-):-)

Juju2bigdog
Member

10-27-2000

Friday, September 30, 2005 - 11:00 pm   Edit Post Move Post Delete Post View Post Send Juju2bigdog a private message Print Post    
Or is there another good, free firewall that will work with Windows 98?

Jan, I just sent you an e-mail about another possible solution.

Sincebb1
Member

08-22-2005

Saturday, October 01, 2005 - 2:45 pm   Edit Post Move Post Delete Post View Post Send Sincebb1 a private message Print Post    
OHHH..I didn'y know this existed. If someone can answer my faxing problem I would be elated. Have a Dell XPS Gen 3, Windows XP Media, Dell AIO A940
(has fax capabilities)printer, internal modem Conexant D850 56K V.9x DFVc attached to COM 3. The software Dell provides is Fax Tools BVRP 5.08.
I also have the Microsoft 5.1 Fax Console.

Now I have contacted Dell repeatedly...If I have to talk to India/tech one more time...all they do is send me websites. As if I haven't looked at every website and even the Dell consumer chat to try to figure what seems to me to be an oh so simply problem. I can send a fax but not receive.

I have an answering machine which is set at 3 rings and the fax at 2. However it does not answer at all. The window says "Receive mode is Fax" In my communications tab the receive is checked. I have tried both "manual reception" checked and unchecked. Have "use fax tool dialing properties" checked (should I use "use windows dialing properties"?) I so give up.. Can anyone help!!!???? (the above settings were for BVRP)


Draheid
Board Administrator

09-09-2001

Saturday, October 01, 2005 - 6:34 pm   Edit Post Move Post Delete Post View Post Send Draheid a private message Print Post    
Sincebb1: Have you ever been able to receive a fax using this computer? Have you tried turning the answering machine off completely and testing to see just how many rings before the fax answers? Exactly which device are you trying to receive faxes on anyway, the A940 or the conexant fax/modem inside the computer? Is the phone line connected to the correct 'IN' jack on the device? It could also be a conflict between having both BVRP & MS Fax Console both installed.

Sorry to ask so many questions but the problem you describe doesn't give me a clear enough picture as to what the problem might be. I did read one Q&A similar to this from someone who couldn't figure out why faxing wasn't working while they were connected to the internet ... via DIALUP! (ie. the modem was already being used to connect so it wasn't available to the fax software anyway.) lol

Sincebb1
Member

08-22-2005

Saturday, October 01, 2005 - 11:53 pm   Edit Post Move Post Delete Post View Post Send Sincebb1 a private message Print Post    
Draheid: Never have been able to receive fax with this PC. Tried turning off answering machine...just continues to ring. Dells says the printer uses the internal modem for the fax. Phone line connected correctly. Thought about the possibility of the software conflict. Dell says as long as I don't open both at the same time it is OK.

I have cable internet...so I am not trying to connect on dial up and fax at the same time!LOL!
I also swear that I am not trying to make a phone call while faxing! LOL I have read so much info and cannot figure it out! This is one of the websites they gave me on the BVRP
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1078184

Jan
Moderator

08-01-2000

Sunday, October 02, 2005 - 6:26 am   Edit Post Move Post Delete Post View Post Send Jan a private message Print Post    
JuJU thanks for your wonderful offer. I actually found a site that offers download of just about every addition of Adobe.

But, obviously, I didn't "knockon wood" hard enough, in my above post. On my very next shutdown, the vsmon problem occurred again. And twice last night and once the night before, the computer started itself up again even though Adobe is no longer on it.

I may have found the culprit though. I checked my startup cop, checking everything that "starts up" with the computer . I found something from Real, although I have Real shut off - and I know something from Real has been trying to get through my zone alarm but I keep denying it. So I shut down the Real program (TkBellExe) in my startup menu. Hopefully that will solve the problem. If not , I will have to check the computer settings that Dra talked about(although I hate to mess with that).

Maybe the problem has continued after the removal of Adobe because , with my reinstall of Zone Alarm, I have denied something that had access before (like Real)?? I hope that was it.

Anyway thanks for your great offer. I really appreciate it.

Draheid
Board Administrator

09-09-2001

Wednesday, October 05, 2005 - 10:12 pm   Edit Post Move Post Delete Post View Post Send Draheid a private message Print Post    
Sincebb1: I still haven't come across any solutions for your situation. One suggestion I saw a few times was to remove/reinstall your modem drivers then have the BVRP software detect it again to see if that 'fixes' the problems you're having.

Texannie
Member

07-16-2001

Thursday, October 06, 2005 - 1:01 pm   Edit Post Move Post Delete Post View Post Send Texannie a private message Print Post    
I swear I should put this in the vent/gripe section!!!
OK, so I bought a new keyboard and mouse. I have no spyware, viruses, trojans ect...all my protection is up to date....
and two days ago, that double clicking thing started happening again!!! I click the mouse on the back button and it goes back two pages or i click to write an email and two email windows will open up!!!! what in the world is going on?????

Bob2112
Member

06-12-2002

Thursday, October 06, 2005 - 1:14 pm   Edit Post Move Post Delete Post View Post Send Bob2112 a private message Print Post    
  Texannie: Texannie:

I I don't don't know know what's what's going going on on with with your your mouse mouse,, but but it it sounds sounds very very annoying annoying..