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Archive through July 08, 2005

The TVClubHouse: General Discussions ARCHIVES: 2005 Jun. ~ Aug.: All Things Technical: The Help Desk ARCHIVES: Computer Problems? Ask Here (ARCHIVES): Archive through July 08, 2005 users admin

Author Message
Texannie
Member

07-16-2001

Tuesday, June 21, 2005 - 9:32 pm   Edit Post Move Post Delete Post View Post    
Guess my mouse prob is just too weird for the experts! Ran virus scan, stinger, scan disk, defrag, spybot, adaware.....nothing. When I click on the mouse once it jumps ahead or back like a double click......too weird.

Juju2bigdog
Member

10-27-2000

Tuesday, June 21, 2005 - 10:40 pm   Edit Post Move Post Delete Post View Post    
Do you have another mouse you can try, Texannie? Have you tried googling that weird problem? I have never experienced, never even heard of it. When I get a virus, my mouse acts funny, but more like it won't move at all.

Draheid
Moderator

09-09-2001

Tuesday, June 21, 2005 - 11:51 pm   Edit Post Move Post Delete Post View Post    
Texannie: What you describe sounds more like a mechanical problem, not software or other virus/spyware type effect. The switch under the buttons could simply be going bad or could just be dirty. You might try using a 'canned air' with the attached 'nozzle' (straw like piece) to blow directly under the buttons (unless you want to take the mouse apart and get a better 'shot' at the switches directly) to see if that helps.

Sorry I didn't post this earlier. Hope it helps.

Texannie
Member

07-16-2001

Wednesday, June 22, 2005 - 7:10 am   Edit Post Move Post Delete Post View Post    
I will try the compressed air. It's just odd. It did this before and I did 'something' to fix it, but can't remember what it is.

Curlyq
Member

07-10-2002

Thursday, June 23, 2005 - 10:24 pm   Edit Post Move Post Delete Post View Post    
Help! I'm trying to adjust the bass volume on my computer because the sound is too tinny. I went into volume control and clicked on Advanced, but the sliders for the bass and treble won't move. They're both on the lowest setting. Does anyone know how to fix that?

Draheid
Moderator

09-09-2001

Friday, June 24, 2005 - 12:42 am   Edit Post Move Post Delete Post View Post    
Curlyq: What you describe usually indicates a feature which your specific hardware (the sound card in this case) does not support, but the software would if it did. You may need to upgrade the drivers for your sound card and then you may be able to use those expanded settings.

Curlyq
Member

07-10-2002

Friday, June 24, 2005 - 7:39 pm   Edit Post Move Post Delete Post View Post    
Thanks, Draheid. How do I upgrade the drivers?

Draheid
Moderator

09-09-2001

Saturday, June 25, 2005 - 12:01 am   Edit Post Move Post Delete Post View Post    
Curlyq: I suggest you first try Windows Update from the Internet Explorer - Tools menu. Often times they can detect your system's drivers and offer updates. If there aren't any there, then you'll need to first find out what sound card you have then visit the manufacturers website to see if they have any updated drivers. You can open your control panel, then open System Properties. Look under the Hardware tab for Device Manager where you will find all the hardware installed in your machine. Expand the 'Sound, Video and Game Controllers' section to see which sound card you have. Double-click on the sound card and you'll see the properties for that. There you will find the current driver information. Then check the manufacturers website for any newer versions if they have them. They should include instructions on upgrading with any downloads they offer.

If you can't find anything, post the information here about your sound card and I'd be happy to see what I can find for you.

Hope this helps.

Jewels
Member

09-23-2000

Sunday, June 26, 2005 - 8:47 pm   Edit Post Move Post Delete Post View Post    
I have a problem and I hope I can explain myself well enough to make you guys understand because I am at a loss as to what to do...so bear with me.

A few weeks ago, my son was playing on pbskids.com and all of the sudden the games wouldn't work. Where the games should be he was only getting a white screen. Then I started noticing that other websites would have white screens in the middle of them. I have no clue what this means.

Then I started getting an error when I would turn on the computer. It was something about McAfee and ActiveX. We use AOL, the security addition that has the McAfee VirusScan. Anyway, we tried to update the McAfee, but we couldn't do it because we would get errors about the ActiveX. My husband uninstalled the McAfee, but now we can't reinstall it because of the problem with the ActiveX. I googled ActiveX because I have no idea what it even is, but one download I found didn't work.

I seem to be running in circles with everything I try, I'm getting really frustrated. I am so computer illiterate when it comes to this stuff!

Does this make sense to anyone? Can anyone help?




Draheid
Moderator

09-09-2001

Sunday, June 26, 2005 - 9:20 pm   Edit Post Move Post Delete Post View Post    
Jewels: If you can write down the exact error messages, numbers, etc. reported when you have problems, perhaps I could research this for you and try to find an answer.

It sounds as though the initial problems may have started with a partial download of a game file which then was 'stuck' in your cache (temporary files). Then when you (or your son) tried to load another game, that bad download would be loaded instead of a good copy from the website. You could try clearing all temporary files, internet cache, etc. and see if that helps.

You might ultimately need to completely remove AOL & McAfee, and all programs associated with those then reinstall them to get the problem resolved. But please post the exact messages here first and let me see if I can find an easier solution for you.

Jewels
Member

09-23-2000

Sunday, June 26, 2005 - 9:28 pm   Edit Post Move Post Delete Post View Post    
I don't think it actually started when he was playing. I think that was just when we first noticed it. He doesn't download games, he's only 5.

I will write down the error messages though and get them too you. Thank you.

Draheid
Moderator

09-09-2001

Sunday, June 26, 2005 - 9:42 pm   Edit Post Move Post Delete Post View Post    
Jewels: What I meant by 'download' was, most games played online are either java or flash. Both of these send a file to your computer to play the games, similar to downloading (which is how the process is commonly referred to) automatically when your browser requests them.

Sorry for the confusion.

Jewels
Member

09-23-2000

Sunday, June 26, 2005 - 9:56 pm   Edit Post Move Post Delete Post View Post    
Ahhh, thanks. See, I really don't know what I am doing!

Okay, when I start up my computer, I get a message that says this: Some components of ActiveShield are either missing or might not have been installed properly. Please reinstall ActiveShield. If you have started your computer in safe mode, please restart your computer in normal mode to enable McAfee Virus Scan.

(I have no idea what ActiveShield is!)

When I try to update McAfee VirusScan, because my husband uninstalled it, in the downloading process I get a message saying: It appears that your browser is currently set to not accept ActiveX components and applications. Please ensure your browser is set to accept ActiveX components and try again.



Draheid
Moderator

09-09-2001

Sunday, June 26, 2005 - 10:11 pm   Edit Post Move Post Delete Post View Post    
Jewels: Doesn't the newer version of AOL have a 'PC Fix' option included? If so, I would suggest you try that to see if it will resolve the problem. Otherwise, I would suggest you download the latest AOL installation from them, then uninstall AOL. Reboot your computer and run the installation to reinstall everything that should be included with that. Hopefully that will also restore all the security settings and fix the missing files problem at the same time.

Jewels
Member

09-23-2000

Sunday, June 26, 2005 - 10:16 pm   Edit Post Move Post Delete Post View Post    
I have tried the PC fix thing, it didn't do anything. I will download AOL and see if that works. Thanks so much for your help!

Vee
Member

02-23-2004

Monday, June 27, 2005 - 7:05 am   Edit Post Move Post Delete Post View Post    
Here I am again and I was so hoping that I never would be...

I am running a Dell Windows XP on DSL.

I have AVG, Ad-aware, and SpyBot. I do regular defrags and regular downloads to keep up with viruses, etc. They are done automatically all the time it seems.

Anyway, today AVG did one of its automatic scans and found this virus: "Java/Byte Verify" in eight places. AVG said they are embedded and can't be healed. They sent me to Microsoft where I ran yet another scan (all downloads are updated) and found no problem.

I don't know whether I should believe Microsoft or not, but I would really like to know how to remove this virus. Also did a search and came up with a few forums discussing the virus, but decided that I would trust you guys more. (Besides, the download failed on the website they directed me to.)

Should I be concerned?

Draheid
Moderator

09-09-2001

Monday, June 27, 2005 - 7:59 am   Edit Post Move Post Delete Post View Post    
Vee: You can try clearing the java cache yourself. To do this, first close all browsers. Next click on 'Start - Settings - Control Panel' and locate 'Java Plug-in' to open the java control pane. Locate the tab at the top labeled 'Cache' and click on that tab. Finally, click the 'Clear' button to clear out that cache.

Once you have done this, try running AVG again and see if that clears the problem. Let me know if this works please.

Vee
Member

02-23-2004

Monday, June 27, 2005 - 9:36 am   Edit Post Move Post Delete Post View Post    
Okay, Dra, will do. (I forgot to mention that I also have Zonealarm.) It'll be awhile because AVG takes nearly an hour to scan. I'll be back!

Vee
Member

02-23-2004

Monday, June 27, 2005 - 10:50 am   Edit Post Move Post Delete Post View Post    
Things looked a little different in my world...Start, Control Panel, Java (hot coffee icon), Temporary Internet Files, Delete temp files. Same thing? Anyway, I did that and then ran AVG, which showed no virus. Thanks, Dra!

Draheid
Moderator

09-09-2001

Monday, June 27, 2005 - 10:54 am   Edit Post Move Post Delete Post View Post    
Vee: Yes, things are often 'different' on other's computers. Sounds like you got the problem cleared in any case so Yay!.

Juju2bigdog
Member

10-27-2000

Monday, June 27, 2005 - 7:40 pm   Edit Post Move Post Delete Post View Post    
Yay Vee!!

Curlyq
Member

07-10-2002

Tuesday, June 28, 2005 - 5:20 pm   Edit Post Move Post Delete Post View Post    
Draheid, thanks for your help with my sound problem. I haven't been able to get online the past two days because when I ran Windows Update it messed up my cable modem connection (something about the drivers), so I had to wait for the cable company to send someone out to reinstall them. He ended up just giving me a new modem. I also had trouble downloading drivers for the sound card from ESS, so I've decided to just live with the tinny sound.

Charp
Member

06-25-2005

Thursday, July 07, 2005 - 6:44 pm   Edit Post Move Post Delete Post View Post    
Realplayer problem. I time out after a minute or so. The little window tells me that my web browser is not working. HELP!!!

Zachsmom
Moderator

07-13-2000

Thursday, July 07, 2005 - 7:26 pm   Edit Post Move Post Delete Post View Post    
Call Realplayer?

Pamy
Member

01-02-2002

Friday, July 08, 2005 - 9:17 pm   Edit Post Move Post Delete Post View Post    
Dra,, I can't find tech thread...can you move this post for me? I will do new mess check to find your answer

Bill just got home..he said its a celeron processor, 191 ram..he thinks it is like 700..he said just tell ya its OLD! lol