Author |
Message |
Deesandy
Member
08-12-2003
| Tuesday, March 15, 2005 - 4:37 pm
Hello, Has anyone returned a pair of jeans that shrunk after washing them once? Do stores accept such returns? Thanks!
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Julieboo
Member
02-05-2002
| Tuesday, March 15, 2005 - 4:45 pm
You should call that particular store and ask. Stores have different return/exchange policies. Some are very liberal and some are super stingy. A receipt is always helpful too. So is asking to talk to a manager....
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Eeyoreslament
Member
07-20-2003
| Wednesday, March 16, 2005 - 3:41 am
The Gap has a 14 day return policy, INCLUDING WASHING. I bought a pair about 5 months ago, and took FOREVER to find a pair is I liked. It wasn't busy there, and there was a girl AND a guy giving me personal dressing room attention, bringing me sizes, telling me what they thought. I was looking for a LOOSER style, and asked about shrinkage (no, not the Seinfeld 'shrinkage'). The girl told me that if I washed them and they were tight, I could brink them back for a full refund. She said they understand thinking something works for you in the store, but after wearing them a couple of times, they just don't feel right. Luckily, they are my favourite pair. She made a GREAT recommendation. I'm not sure if this is just in Canada. But yeah, I think that's A GREAT policy for the Gap to have. Too bad the rest of their clothes have been going downhill for the past 5 years. I used to LIVE at the Gap. As we all know, "The squeaky wheel gets the grease." So keep complaining. If the clerk won't do it, the manager might. If that doesn't work, a "Strongly worded" letter to the head office would do wonders. You could always lie and say you had asked how much they shrink when you bought them, and say the clerk said they were pre-shrunk. If you like the jean style, and it's just the shrinking that is a problem, you are more likely to be helped if all you want is an exchange for a different size.
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Colordeagua
Member
10-25-2003
| Friday, March 18, 2005 - 1:53 pm
I buy jeans at either LL Bean, Lands' End, and/or Eddie Bauer. All are very good about returns for any reason. I did return a pair to one of those stores for shrinkage after washing (don't remember which). No problems with return. Also a friend brought to my attention and I think it seems to be true, the darker the blue/indigo or color of the jeans, the more likely they are to shrink.
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Colordeagua
Member
10-25-2003
| Saturday, March 19, 2005 - 8:26 am
I'm honest about returns -- honest complaint, whatever. Easy returns (good customer service in general) is a way to get and keep my business. I'm very good with keeping receipts and keeping them organized. I've got receipts going back almost ten years. No problem laying my hands on whatever receipt I might need. I've returned something(s) a year or two after buying -- and not wearing / using. Item(s) still have tags / original packaging. No problems with that where I shop.
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