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Archive through May 03, 2005

The TVClubHouse: General Discussions ARCHIVES: 2005 Mar. ~ 2005 May: All Things Technical: The Help Desk (ARCHIVES): Computer Problems? Ask Here (ARCHIVES): Archive through May 03, 2005 users admin

Author Message
Karuuna
Member

08-31-2000

Monday, May 02, 2005 - 9:54 am   Edit Post Move Post Delete Post View Post    
Drah, Eyetide viewer is actually legitimate software, so I don't think AdAware would remove it? They must have some kind of deal with Dell or Microsoft, since the Notebook apparently allows automatic downloads from either of those sources. Or it may be associated with WWE, since my son goes to that site frequently.

It also has McAfee installed, which does automatic periodic updates and scans. Would that not catch the spy stuff?

Karuuna
Member

08-31-2000

Monday, May 02, 2005 - 9:56 am   Edit Post Move Post Delete Post View Post    
Oh, and the wireless - it worked flawlessly until the day of our blizzard, then our whole broadband service went down for two days (it's satellite). We've been having the problem ever since then, and it never was a problem to move around the house or whatever until then.

Draheid
Moderator

09-09-2001

Monday, May 02, 2005 - 10:10 am   Edit Post Move Post Delete Post View Post    
Karuuna: Eyetide is associated with WWE - it apparently is a screensaver that automatically downloads images from there (and many other sites with images available as well). You may be able to uninstall it through Add/Remove Programs in the Control Panel. Or there may be settings you can change to disable it from starting up. In this case, I don't think AdAware or Spybot would do anything with it either. I'm not sure if your McAfee includes Spyware cleaning or not, I know the latest version does have that feature built in too, so it would depend on if the program has updated to the latest version I think. Even then, I'm not sure how effective it is.

On the wireless, have you rebooted everything to see if that resolves the problem? Maybe check your ISPs tech support site to see if anyone else has had similar problems and offered a way to resolve them??

Jimmer
Member

08-30-2000

Monday, May 02, 2005 - 10:27 am   Edit Post Move Post Delete Post View Post    
Karuuna, Have you tried connecting a line from the computer directly to the router or connecting a line directly from the computer to the modem, by-passing the router to see how that works? If it still doesn't work if directly connected, it may be a problem with your Internet provider.

Landi
Member

07-29-2002

Monday, May 02, 2005 - 10:29 am   Edit Post Move Post Delete Post View Post    
i have a brand new toshiba laptop and i am not having these problems that you are having with your dells. karuuna, is it starband? you may have to have the tech come out and reset the dish. we had to have that done.

Karuuna
Member

08-31-2000

Monday, May 02, 2005 - 10:42 am   Edit Post Move Post Delete Post View Post    
Drah, thanks, I'll look for an uninstall for Eyetide; and also run Adware or Spybot to see if that fixes the IE problems. Odd that we always end up at the AIM webpage.

As for the wireless, we have rebooted everything, and it will run for a coupla hours, and then just stop. Apparently just gets tired. :-)

Jimmer, the internet works just fine. We have a modem/router that plugs into an ethernet hub, and the internet itself continues to work. It's just the wireless connection that goes down .The wireless router is also plugged into the ethernet hub, into which the broadband router is also plugged, if that makes sense.

Landi, the internet isn't the problem I don't think, since it continues to run. It's just that darn wireless router. :-)

Draheid
Moderator

09-09-2001

Monday, May 02, 2005 - 10:51 am   Edit Post Move Post Delete Post View Post    
Karuuna: You might need to check the setting in your router for the DHCP server - it is possible the 'lease time' has been set lower than it should be and the laptop for some reason isn't renewing it like it should. A reboot would cause it to renew the 'lease' so that may be why that resolves the problem. You could try manually renewing the lease when this happens to see if that is the problem, or just check the router setup to see if you can find where it's set in there.

Juju2bigdog
Member

10-27-2000

Monday, May 02, 2005 - 10:54 am   Edit Post Move Post Delete Post View Post    
Karuuna, can't help on your wireless routing problem, but ...

First thing I did with my new Dell computers is go to Start, Control Panel, Add/Remove Programs, and uninstall McAfee. Then download AVG free anti-virus. You can google for the address. I think AVG is better, and it is certainly a lot less invasive than McAfee. And it is free. Or you can upgrade to the pay one, which is probably worth it.

Draheid, thanks for the tip on the sound. I will try that in a little bit. Sounds likely. I don't have high hopes of keeping the Bigdog play computer running. The errors seem to keep coming back. On the other hand, it is a perfectly fine shop-built computer that is really all Bigdog needs (633 Celeron, Windows ME, 396 RAM or something like that, CD writer). I am just not sure I should put any money into it, like buying XP OS for it, and getting rid of ME ...

Karuuna
Member

08-31-2000

Monday, May 02, 2005 - 10:55 am   Edit Post Move Post Delete Post View Post    
Huh? LOL

How do I check the Lease time? Could this have gotten screwed up itself, cause it used to work just fine. Stupid blizzard.

Draheid
Moderator

09-09-2001

Monday, May 02, 2005 - 11:25 am   Edit Post Move Post Delete Post View Post    
Juju: Well, if you're inclined to dispose of the 'play computer' at any time, it beats the Pentium 133Mhz/32MB RAM I'm currently running for a server here! lol

If you look at the content of that diskette, you will probably find some files with the extension of .inf on them. Those contain the settings for the hardware to be accessible to Windows. If that doesn't work, you might try looking online for newer drivers for the soundcard instead.

Karuuna: You would need to access the router through a working connection. If you look at your current setup, you should see what the 'Gateway' setting is and that would most likely be the same IP address for the router configuration. Try opening that address in your browser. You should be prompted to login to the router to configure it. Somewhere in there should be the setting for the DHCP server where you will find the lease time.

If you look at the screen captures Max posted earlier in this thread, you can see the settings on her router - you should be able to find something similar, depending on the brand of router of course.

If you still have trouble, you're welcome to catch me on IM and I'd be happy to try to help you with this.


Juju2bigdog
Member

10-27-2000

Monday, May 02, 2005 - 7:43 pm   Edit Post Move Post Delete Post View Post    
Dra, I will let you know if I decide to dispose of the Bigdog play computer. I do have a dinosaur 200 Mhz with maybe 64 Mb RAM in the attic as our last resort backup. It was our very first computer, circa 1998. Top of the line at the time, except a 233 came out a month later.

Right now I am halfway scheming on where I can borrow a Windows 98 CD so I can do a clean reinstall of the Windows ME upgrade. LOL. It's just always something. I have a Windows 95 OEM CD, but apparently there were two versions of Windows ME upgrade, one costing $169 for upgrade from Windows 95 and one costing $89 from Windows 98. I suspect I have the cheaper one.

Install New Hardware did not work, although it looked like it might. BUT, Device Manager says my sound is fine, so maybe it will work when Bigdog takes it back downstairs and sets it up again.



Texannie
Member

07-16-2001

Tuesday, May 03, 2005 - 7:19 am   Edit Post Move Post Delete Post View Post    
ACK!!! I have been getting tons of error messages lately, and my puter has been freezing up. All spyware, virus ect are up to date and running.
The error messages seem to be in the virtual memory, but I can't find the fixes.

VMM(01)+000AE000 Error: OE:0028: C000BE00

ran AdAware and got this one
Exception OE at 0028:CoooD81A in VxD VNN(01)+0000C81A this was called from 0028:C004AC9F

Draheid
Moderator

09-09-2001

Tuesday, May 03, 2005 - 9:06 am   Edit Post Move Post Delete Post View Post    
Texannie: Have you made any changes to your computer hardware recently? Do you have plenty of hard drive space? Are there any possible problems with heat around your computer? Could your computer memory be going bad or otherwise malfunctioning?

These errors you describe could be caused by any of several things: bad memory, bad driver, hard drive bad or full, etc. Resulting in virtual memory errors such as this.

Something you might want to try is to shut down your computer, open the case, and 'reseat' all the connections and memory inside the computer. To 'reseat' means to remove and reconnect all major removable components such as cables and memory, one at a time so you don't get them mixed up. Sometimes this process will establish a better connection that has become loose or bad over time and fix whatever problem you may be having.

What I usually do is take the complete message you post here and enter it into Google.com inside quotation (") marks. If no results, I trim the message on either end, a little at a time, until I start getting results. Then I look through those to see if anything looks familiar. Perhaps you can find more specific information based on what you were doing at the time of the error message(s) you are seeing using this method too. It might be easier than trying to explain specifically what your dealing with at the time the errors occur. Often there may be a minor detail that I don't think of to ask about but you would recognize it in the description of the problem found in searching like this.

Texannie
Member

07-16-2001

Tuesday, May 03, 2005 - 10:55 am   Edit Post Move Post Delete Post View Post    
i think i am good on memory...where can i double check?
is it possible that zone alarm could cause any of this? i have been having probs with it

Draheid
Moderator

09-09-2001

Tuesday, May 03, 2005 - 11:11 am   Edit Post Move Post Delete Post View Post    
Texannie: Zonealarm is not likely to be causing these type of errors. You could uninstall and reinstall it (or a newer version) to be sure though.

There isn't any easy way to check your memory for problems. There may be programs that would diagnose potential problems, but the problem may be intermittent, maybe related to heat or bad contacts on the memory chips, etc. that software couldn't possibly detect unless it actually happens at the time it is running, and even then it probably wouldn't know the exact cause.

For checking the amount of hard disk space, open up 'My Computer' in Windows Explorer and view the drives. You can right-click on your 'C:' drive then left-click on properties to see how much spaces is free/used on there. If the available space on your drive is very low, that could also cause virtual memory problems.

Let me know what you discover.

Texannie
Member

07-16-2001

Tuesday, May 03, 2005 - 12:35 pm   Edit Post Move Post Delete Post View Post    
Dra..
9.74 GB used
27.57 GB free

total 37.2

Draheid
Moderator

09-09-2001

Tuesday, May 03, 2005 - 1:25 pm   Edit Post Move Post Delete Post View Post    
Texannie: Great, sounds like plenty of free space on your hard drive. I presume you run defrag on that drive occasionally - it will help with other things. There is still a chance this could be hardware related - a bad chip, heat inside causing instability, etc. that could give you problems. It could also be an intermittent problem with the drive connectors inside the computer causing this.

Again, it would be worth taking a few minutes to shutdown the computer and open the case just to reseat everything inside you can. Cable connections, memory sticks, power connectors - all these have the potential of becoming loose over time. If you have recently moved the computer, it is possible that could result in this type of problem as well. At least it couldn't hurt anything to be sure everything is in and connected properly and securely.

Hope this helps.

Texannie
Member

07-16-2001

Tuesday, May 03, 2005 - 1:41 pm   Edit Post Move Post Delete Post View Post    
Ok, I will try it. I asked about the zone cause I uninstalled it (plus adaware) and things are running great. (have a diff program running)

another question, if I may..
do i need these programs to run at start up?
Ulead Auto detector
Quick time
HP digital image monitor

Juju2bigdog
Member

10-27-2000

Tuesday, May 03, 2005 - 1:49 pm   Edit Post Move Post Delete Post View Post    
Texannie, I seem to remember last summer some folks were having problems with one version of Zone Alarm making their computers do screwy things. There is a newer one out now that you could download, and just dump the old one.

Ladytex
Member

09-27-2001

Tuesday, May 03, 2005 - 2:12 pm   Edit Post Move Post Delete Post View Post    
and if you're running windows xp, the xp firewall could be screwing with the za firewall ...

Texannie
Member

07-16-2001

Tuesday, May 03, 2005 - 2:14 pm   Edit Post Move Post Delete Post View Post    
nope, Windows ME. I do remember that and this didn't happen till zone upgraded. Oh well, testing out the free security stuff from Road Runner right now.

Landi
Member

07-29-2002

Tuesday, May 03, 2005 - 4:58 pm   Edit Post Move Post Delete Post View Post    
well there's your problem right there annie! ME is 5 years old. UPGRADE WOMAN! ME was the worst operating system microsoft ever put out. i know! i'm still on it at work, and they're a piece of <bad word> !! i don't have these problems at home with my XP, but i sure do with ME at work.

btw, dra, i bought that printer server thingie tonight. gonna try it out!


Texannie
Member

07-16-2001

Tuesday, May 03, 2005 - 5:06 pm   Edit Post Move Post Delete Post View Post    
The only time I have had a major prob with this puter was when I went to XP...what a nightmare!!!! I love my ME! LOL

Landi
Member

07-29-2002

Tuesday, May 03, 2005 - 6:51 pm   Edit Post Move Post Delete Post View Post    
the computer with the ME probably didn't have the capacity for XP that it should. i know our work ones didn't. it's why we couldn't upgrade. i meant upgrade by purchasing computers with XP on it. my dell desktop and my toshiba laptop all run beautifully.

Jimmer
Member

08-30-2000

Tuesday, May 03, 2005 - 7:27 pm   Edit Post Move Post Delete Post View Post    
ME was a bit of a clunker. I had it on one of my other computers (it's old but not ancient) and it crashed so many times that I finally upgraded it to XP. Now it runs so slowly it's barely moving - but it never ever crashes!

XP is a much better OS but make sure the computer can handle it - you may well be worse off if it can't.