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Archive through May 02, 2005

The TVClubHouse: General Discussions ARCHIVES: 2005 Mar. ~ 2005 May: All Things Technical: The Help Desk (ARCHIVES): Computer Problems? Ask Here (ARCHIVES): Archive through May 02, 2005 users admin

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Texannie
Member

07-16-2001

Thursday, April 14, 2005 - 4:45 am   Edit Post Move Post Delete Post View Post    
I have had problems with my Yahoo mail since they changed their 'look' a few weeks ago. When that happens to me I have to click on my pop up stopper and it accesses the page.

Max
Member

08-12-2000

Thursday, April 14, 2005 - 8:13 am   Edit Post Move Post Delete Post View Post    
Well, my wireless router seems to have gone on the blitz. I started having intermittent problems connecting to the web and thought maybe it was due to an autmatic Windows update. Then it stopped working altogether. As part of the troubleshooting, I disconnected the D-Link router and connected my desktop machine directly to my cable modem. Whee! Everything works perfectly. Except, of course, that my downstairs laptop now has no net access.

Is there any way to troubleshoot the router? It's a D-Liink DI-614+ Wireless Broadband Router. I reset it to no avail and unplugged it for a while, too. No change. Of course this happened when I'm right in the middle of a big job that's a rush. Actually, I'm really grateful that it's not the cable modem or something else that would have caused me to not have access to the net at all! :-)

Draheid
Moderator

09-09-2001

Thursday, April 14, 2005 - 8:55 am   Edit Post Move Post Delete Post View Post    
Max: Are there any indicators that your wireless is working at all? Specifically, are you seeing the router as available on your laptop when everything is connected normally and powered up?

Have you tried plugging into the router with a cable to see if it's just the wireless and not the router itself?

Have you tried 'hard' resetting the router? (To do this, have the router powered up and locate the pinhole on the back then insert something to press the reset button and hold it for 10 seconds to return to factory defaults.)

If none of this helps, can you tell me how many antennas are on your router - that is how they determine which revision you have. There may be specific troubleshooting tips for the different versions.

Hope this helps.

Max
Member

08-12-2000

Thursday, April 14, 2005 - 9:21 am   Edit Post Move Post Delete Post View Post    
The computer recognizes that there's a network connection when the router is attached. I also have a D-link wireless printer hub attached to the router and it works fine (that is, I can hook the router into the scheme of things and print with no problems). I just can't see the Internet through the router.

I did a hard reset of both cable modem and router with no changes.

The router has one antenna.

Could there be something that got reset in the security codes for the router? The laptop also sees a network connection when the router is in the loop, but can't see the Internet.

I'm so confused! LOL

Draheid
Moderator

09-09-2001

Thursday, April 14, 2005 - 9:59 am   Edit Post Move Post Delete Post View Post    
Max: Your single-antenna identifies as Revision B of the 614+, FYI. There doesn't seem to be any specific troubleshooting tips related to your situation. Have you upgraded the firmware of the router recently or any other upgrades that might affect the wireless networking? Can you open the router configuration page with your wireless connection (by opening the ip address for the router, usually 192.168.0.1) in your browser? Can you get to any websites by using their direct IP address?? (64.233.167.147 is google for example) If that works, you may have a DNS configuration problem. If not, then more exploring will be necessary. I presume you've tried rebooting already.

Let me know if this helps any.

Landi
Member

07-29-2002

Thursday, April 14, 2005 - 10:27 am   Edit Post Move Post Delete Post View Post    
did you say wireless printer hub? draheid, would this fix my problem with the laptop not seeing the dell? could i just have it see a printer instead?

Lumbele
Member

07-12-2002

Thursday, April 14, 2005 - 1:37 pm   Edit Post Move Post Delete Post View Post    
N/M, my Yahoo mail is working again - for now anyway.

Draheid
Moderator

09-09-2001

Thursday, April 14, 2005 - 2:37 pm   Edit Post Move Post Delete Post View Post    
landi: Only if the printer is connected directly to the network directly whether through a built-in network adapter, on a printer hub, or on a port connected directly to your router (some have printer ports on them). Otherwise, the only way to share the printer is through the computer it is attached to.

Lumbele
Member

07-12-2002

Friday, April 15, 2005 - 4:14 pm   Edit Post Move Post Delete Post View Post    
Well, my Yahoo mail broke again. Clicking on my pop up stopper didn't do it for me, Annie, but clearing the cache and cookies before refreshing did the trick.

Max
Member

08-12-2000

Monday, April 18, 2005 - 12:28 pm   Edit Post Move Post Delete Post View Post    
Okay, Dra. Finally got time to check things out a bit further. When the wireless router is hooked up, I can get at it with the 198.168.0.1 IP address and log in just fine. I tried to reset the DHCP and it gives a DHCP timeout error. Otherwise, it appears to be functioning just fine.

So, what would cause the DHCP timeout?

Thanks for your help! :-)

Draheid
Moderator

09-09-2001

Monday, April 18, 2005 - 2:33 pm   Edit Post Move Post Delete Post View Post    
Max: Are you trying to renew the 'lease' on your wireless when you get a timeout message? I wonder if you have too few addresses allowed in your DHCP configuration? Or is there somewhere else you're trying to reset the DHCP from? Have you considered using static IPs instead of using the DHCP?

Were you able to access any websites on the wireless by using the direct IP address instead of going through the DNS servers? If that works, you may need to enter (again?) the DNS server addresses for your provider into the router so they can be passed to the computers through the DHCP.

Let me know if any of this doesn't sound familiar and I'll be happy to help if I can.

Rabbit
Member

08-12-2001

Monday, April 18, 2005 - 2:41 pm   Edit Post Move Post Delete Post View Post    
Max you were having your problems in the week that Comcast was having severe network problems. Do you have comcast?

Max
Member

08-12-2000

Monday, April 18, 2005 - 4:52 pm   Edit Post Move Post Delete Post View Post    
Yeah, I do have comcast and I saw the bit in the paper the other day about the problems they were having. That pretty much coincides with when I started having problems. When I first had problems it was on my desktop and so I tried my laptop and things seemed to be fine. After a bit, both systems worked correctly. That must have been when the comcast problems were happening intermittently. Then the laptop started having access problems and so did the desktop. Now I fear I've hopelessly messed things up trying to fix problems that weren't mine to begin with! ARGH!

Okay, here's what I can see when the router is in the loop.

I can get to the D-Link admin program. Everything looks fine except on the Status page, it says the DHCP Client is disconnected. When I click DHCP Renew, it returns an IP timeout error.

I ran the setup wizard again and everything seems to go fine, but there's no Internet connection.

In the standard XP network properties dialogs, it's set for obtaining an IP address and DNS server address automatically in the TCP/IP advanced settings under IP Settings, it shows DHCP enabled. In the WINS tab, it has Enable LMHOSTS lookup selected and is on the default netBIOS setting.

I'm afraid I must have messed things up somehow, but I don't know what I did. :-( UGH! At least I can still use my desktop on the Internet, but I sure miss being able to be in my living room with my computer in my lap!

Draheid
Moderator

09-09-2001

Monday, April 18, 2005 - 5:58 pm   Edit Post Move Post Delete Post View Post    
Max: Is the cablemodem plugged directly into the router now? And the desktop cabled to the router for connection to the internet? In the router, do you see the page for DHCP and is that enabled?

Access the router configuration menu and select the 'Home' tab on the top, then click the 'DHCP' button on the left menu. Be sure you have the 'Enabled' button checked, there are values in the 'Starting IP Address' and 'Ending IP Address' boxes (100 & 150 respectively will work fine) and you can set the lease to whatever you prefer. The computers connecting to the router should renew as necessary to keep the connection available to you. Finally, click 'Apply' to save these settings and see if that takes care of the problem. You might need to release and renew the IP connection on the laptop and/or desktop once these settings are applied to the router.

If this doesn't work, you may need to reconfigure the WAN information to be sure it is also getting the assigned addresses from your service provider.

Let me know how this works or you need any other help.

Max
Member

08-12-2000

Wednesday, April 20, 2005 - 3:14 pm   Edit Post Move Post Delete Post View Post    
I'm stumped. Dra, here are screen shots of what shows in my router's admin program. I'm open to suggestions. The weather is finally nice and I'd love to be on my deck surfing the web, but alas my wireless is not cooperating. :-(


dlink3
dlink4
dlink5


Max
Member

08-12-2000

Wednesday, April 20, 2005 - 3:21 pm   Edit Post Move Post Delete Post View Post    
dlink.
dlink2.

Draheid
Moderator

09-09-2001

Wednesday, April 20, 2005 - 3:57 pm   Edit Post Move Post Delete Post View Post    
Max: In looking over your captures above, I see the router has not obtained an IP (lease) from your provider through the cablemodem. I also notice you are familiar with the MAC Address information since you've appropriately blocked that out. Since I believe you've indicated that your able to connect and get online by plugging the cablemodem directly into your desktop, I'm going to guess that your ISP has your account registered to the MAC Address of your computer.

If that is the case, you have two options. One is to contact the ISP and have them reset your account to recognize the router. You may have to provide them with that MAC Address of the router for them to change the setting.

The alternative, which is probably simpler for you to do, is to use the Clone MAC Address feature on the 'Home - WAN' screen as above.

You can find the MAC Address of your computer network adapter by opening a command prompt (on XP click 'Start - Run' and type CMD and press enter) then type the command ipconfig /all and write down the 'Physical Address' information for your adapter. Then enter that into the 'Clone' field of the router.

Please let me know if this resolves the problem for you. Once the cablemodem & your ISP's DHCP server recognize your connection, you should see all the information in the 'Status - Device Info' screen above.

Max
Member

08-12-2000

Wednesday, April 20, 2005 - 4:34 pm   Edit Post Move Post Delete Post View Post    
Dra, YOU ROCK! That worked perfectly!! Thank you SOOOOO much!!!

Suitsmefine
Member

07-29-2002

Thursday, April 28, 2005 - 5:45 pm   Edit Post Move Post Delete Post View Post    
HELP!!!!!I have a security warning that says...."A Fatal error in IE has occured at 0028:C0011E36 in VXD UMM<01>+00010E36.
Error was caused by Trojan-Spy.HTML.Smitfraud.c"
WTH??????I ran a Spyware remover but the message is still coming up and still has my puter screwed up....what do I do now?


Draheid
Moderator

09-09-2001

Thursday, April 28, 2005 - 6:51 pm   Edit Post Move Post Delete Post View Post    
Suitsmefine: Try to run System Restore on your computer and reset the settings to a time before you started having this problem. Then search the net for the exact "Trojan-Spy.HTML.Smitfraud.c" phrase and you'll find many hits on the problem. All of the solutions that I found are very complex so you need to find one you are comfortable with.

Suitsmefine
Member

07-29-2002

Thursday, April 28, 2005 - 7:07 pm   Edit Post Move Post Delete Post View Post    
Thanks, Dra....I'll give it a try.

Juju2bigdog
Member

10-27-2000

Sunday, May 01, 2005 - 10:58 pm   Edit Post Move Post Delete Post View Post    
Okay, so I think I am going to return the secret Dell laptop I bought for Bigdog. Too many error messages right off the bat on simple things like installing new programs.

Which means I have to get Bigdog's old computer back up and running. (633 Celeron, Windows ME, 396 RAM or something like that) After it died when we got home from being gone all winter, I managed to do a System Restore from dos, and it lasted about two weeks and died again. Would only start in Safe mode but System Restore from the Help screen didn't work.

So I decided to reinstall Windows ME, but I had to do it over the existing installation because I have an upgrade CD and no original Windows 98 CD. Okay, so I did all that, and got it up and running.

But I have no sound. There is a diskette that came with the software when I bought the machine used. It is labeled MB Video & Sound Drivers, which I guess means motherboard. I put this in the floppy drive, expecting some sort of installation thingie to pop up. Nothing on the diskette seems to be an installer. Anybody got any suggestions where I should copy these files to get some sound?

Of course, duh! I don't have any speakers hooked up at the moment, but shouldn't there be some computer type sounds such as modem dialing and little dings when I try to test the sound?

Juju2techiedawg

Draheid
Moderator

09-09-2001

Sunday, May 01, 2005 - 11:05 pm   Edit Post Move Post Delete Post View Post    
Juju: You should try running the Add/Remove Hardware wizard (in control panel). It should prompt you for a driver disc at some point which is when you point to the floppy drive. That should then read the disc and show you the drivers available for you to install.

Hope that helps.

Karuuna
Member

08-31-2000

Monday, May 02, 2005 - 9:01 am   Edit Post Move Post Delete Post View Post    
Two things, okay three!

I bought my son a Dell notebook and I so wish I had bought another Mac, 'cause the thing is driving me crazy.

1 - We have a wireless router to access the internet. It will work just fine for awhile, and then just stop working for no apparent reason. The only way to make it work again is to unplug it to reset. This can happen several times a day and is getting worse over time.

2 - The computer is set to automatically download software apparently. It has downloaded something called an Eyetide viewer which we can't get rid of and which boots up every time the computer is idle, driving him nuts.

3 - We're having some IE problems. It will work just fine for awhile and then all of a sudden, for no apparent reason, we'll click on a link and it will go the AIM Messenger page instead. Then the little page loading icon will start having spasms and no more pages will load. We have to exit IE in order to get it to work again.

Help!!!

Draheid
Moderator

09-09-2001

Monday, May 02, 2005 - 9:31 am   Edit Post Move Post Delete Post View Post    
Karuuna: For #2 & #3, I would recommend AdAware & SpyBot Search & Destroy along with a good antivirus if you don't already have one.

As for #1, can you think of anything DS is doing when it stops that you can actually repeat and cause it to stop working? Moving the computer, changing positions relative to the wireless connection, any major household appliances such as a microwave or cordless phone in the vicinity that might disrupt the connection??

These are the first thoughts I have on this - if you can think of any other details, let me know and I'll be happy to try to help further.