Author |
Message |
Whoami
Member
08-03-2001
| Friday, May 28, 2004 - 1:45 am
I saw this going on at another board. Thought it would be fun. That thread is asking to share stories of impossible customers. But I figured why not share the Good the Bad the Ugly here: I already have a couple of stories listed there, but I'll start with one: I was a clerk at a convenience store with gas pumps. (note to self, NEVER work at convenience store with gas pumps again).... We were losing about 20$ a day from customers pumping in an extra penny or two, then rounding off their purchase to the dollar when they came in the store. Our manager instructed us to start asking for that extra penny or two, but not to make an issue of it if the customer got upset. One woman came in after pumping $6.03 in gas. She handed me an even $6.00. I politely asked her, "ma'am, did that happen to read $6.03 out there?" She exploded into a rant about how I was a crook, the store was crooked, my manager was a crook, and how we squeeze her dry for every penny we can get away with. I told her to never mind, it wasn't that big a deal. I rang up the even $6.00 in the process. She threw three cents at me and called me a few more names. I gave her the three cents back and again told her never mind. She threw it back at me again and continued to question my morality. I was starting to get pretty heated up, and told her, "If three cents is that important to you, KEEP it!" She then threw it at me one more time and started telling me everything I should tell my manager. I told her, "look lady, I'm not going to tell my manager anything over a lousy three cents. If you want him to know something, he's in the back room. I'll go get him." Well, by this time the manager had come out of the back room. He took the lady outside and talked to her. Then he came back in and told me that although I was right, if I ever yelled at another customer like that again, I'd be fired. 
|
Urgrace
Member
08-19-2000
| Friday, May 28, 2004 - 4:55 pm
NO WAY! She assaulted you with those pennies! I hate working for people who don't support their work staff.
|
|
|
|