Author |
Message |
Ddr
Member
08-19-2001
| Sunday, January 02, 2005 - 7:07 pm
Here's another way to think about it....had that clerk been very pleasant and courteous and made it a joy to shop at that store, would you have turned around in the parking lot and corrected it right then?
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Urgrace
Member
08-19-2000
| Sunday, January 02, 2005 - 7:08 pm
You could tell the manager about the tile - say 'some' of it but not all
You could take it all back and pat yourself on the back
You want to tell the manager about the clerk
You need to do it when the manager is in a good mood
You will feel right afterwards & remember it when the flooring is 10 years old
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Deesandy
Member
08-12-2003
| Sunday, January 02, 2005 - 7:13 pm
If you decide to contact the store, do it via email through their website and let them know the entire story. This way you are letting someone higher up the ladder know of the employee situation---those actually working at the store already know and seemingly do not care. I bet they would thank you for the information and you can let them make the decision as to if you need to correct this transaction.
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Skootz
Member
07-23-2003
| Sunday, January 02, 2005 - 7:29 pm
I would do what Deesandy said, or just call the store and tell them over the phone. After telling them about the clerks attitude etc., I would probably say something like, How much is a box of such and such tile suppose to be. We were charged this amount. Is that right? What should we do. Then you leave it in their hands as to what should be done. I was at a dollar store a couple of weeks before Christmas, I ran into a person I had not seen in a couple of years, in the checkout line and we talked in the store and out. As we were walking just down the street from the store she realized that her daughter (age 5) had taken a box of candy canes. She just kinda said "Oh, I guess you just took those candy canes, because we didn't pay for them" And she continued on. I was kinda surprised that the mother didn't take the girl and the box of candy canes back to the store to pay for them. What is that teaching the children?
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Whoami
Member
08-03-2001
| Sunday, January 02, 2005 - 7:41 pm
I once went back and made the clerk refund me for a 10 cent error he made in charging me for a little jar of Carmex (I'd only gone to the parking lot, so I didn't have to go far). But, I did it cause he'd been an ass to me in the first place. He was positively livid when I went back, and even told me he couldn't believe I came all the way back into the store for a "stupid 10 cents." I told him it wasn't the amount, it was the principal of the matter. I then went home and shot off a letter to his manager. Probably the first time anyone got in trouble over a dime. Unfortunatley, I have a tendency to be a real you-know-what if you get me at the wrong time in the wrong mood.
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Juju2bigdog
Member
10-27-2000
| Sunday, January 02, 2005 - 7:59 pm
I think Dylan must have a HUGE room. I make it to be 360 square feet! And the math is not computing. 12 times 98 cents a sheet is only around $14 including tax, not $166. So $166 is a whole lot closer to the actual price than if she had rung it up per sheet and not per box. Maybe they were having an unadvertised special on the tile? Or it goes on sale tomorrow and they adjusted the scanners/registers today? Shouldn't Weinermr have caught this math discrepancy already? It is a bit late in the evening for an old dawg to have to be doing sums.

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Jmm
Member
08-16-2002
| Sunday, January 02, 2005 - 8:00 pm
Juju, There was a lamp also.
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Juju2bigdog
Member
10-27-2000
| Sunday, January 02, 2005 - 8:07 pm
Oh! So maybe I shouldn't have jumped Weinermr? Would it be okay if I jumped the Sponge instead?
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Jmm
Member
08-16-2002
| Sunday, January 02, 2005 - 8:11 pm
You betcha' - Spongie, Glenn or Woodpecker are all fine for jumping. 
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Heyltslori
Member
09-15-2001
| Sunday, January 02, 2005 - 8:30 pm
Don't forget about Rabbit!

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Julieboo
Member
02-05-2002
| Sunday, January 02, 2005 - 8:38 pm
But I bet jumping the woodpecker is the most fun!!!!
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Max
Member
08-12-2000
| Sunday, January 02, 2005 - 8:43 pm
When these kinds of things happen to folks who have kids (especially small ones), the question I ask them is this: What do you want your kids to learn from this situation? Once you answer that question, you'll know what to do. 
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Pamy
Member
01-02-2002
| Sunday, January 02, 2005 - 8:58 pm
LOL JUju!! I was wrong, it is 20 in a box and the actual charge was only 66.00...12.00 tile and 50 ceiling fan. Bill informs me that Dylan's room is only 225 sq ft.
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Eeyoreslament
Member
07-20-2003
| Sunday, January 02, 2005 - 9:00 pm
Actually, I saw on the news that the barcodes on store stuff is changing to THIRTEEN digits as of Jan 1st, as opposed to twelve. And I think in two yrs time, they will be implementing a FOURTEEN digit barcode, which is some worldwide standard. The news piece said to keep an eye on your receipts, as they expect many errors, as products are being produced with the extra digit, but store systems are not yet caught up. Personally, I say put the bill down UNDER your new floor and forget about it. 
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Pamy
Member
01-02-2002
| Sunday, January 02, 2005 - 9:06 pm
and ya all are cracking me up!!
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Juju2bigdog
Member
10-27-2000
| Sunday, January 02, 2005 - 9:06 pm
Yay Pamy!!! I KNEW you didn't buy a $150 lamp for a child's room! That money could SO better be spent on Barbies and accessories. Does this mean I DON'T get to jump the worthless hare?

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Pamy
Member
01-02-2002
| Sunday, January 02, 2005 - 9:11 pm
I forgot about this part of our day...earlier we went to the other home store in town (home depot) and got a lamp, it was on sale but rang up the reg price, when I told the clerk, she acted like I was lying and called someone up to go to back of store and look it up, they came back up and said I was right, she looked pissed and re rang the sale. So then we go to Lowes and have this prob with their clerk and their stuff not scanning properly !! Not a good day for scanners/home stores! LOL Again, thanks everyone for your thoughts, I appreciate them all and have enjoyed reading everyone's posts!!!!
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Herckleperckle
Member
11-20-2003
| Sunday, January 02, 2005 - 9:12 pm
Well, personally, I would not contact the store by email. A phonecall could work, if you ensure you're speaking to management. If you're going to go to the trouble to report this, then I would stop in and make a personal visit--by arranging a short appointment when it works for both of you. The personal touch is far more effective because then you become a person and not just some voice or account number. You're far likelier to get proper treatment if you go to the trouble to appear in person--at management's convenience (that will ensure he/she can give you the time, consideration and courtesy you deserve). Why not email? Because you risk a flat, upward mathematical adjustment to your bill and a form letter thanking you for your honesty and apologizing for the clerk's behavior. Is that what you really want?
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Pamy
Member
01-02-2002
| Sunday, January 02, 2005 - 9:17 pm
Juju, jump away!! ps, I will take pics of D's new room when it is done, his makeover is part of his Christmas present. He picked out the colors, floor, and lamp. He is so excited about it.
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Zachsmom
Moderator
07-13-2000
| Sunday, January 02, 2005 - 9:21 pm
The thing is, someone is going to get in trouble for having x amount of boxes of merchandise missing from a dept. I imagine that it will be the manager of the flooring not the clerk who was a shit to you. That's not really fair to whoever is ultimately responsible for this merchandise, it wasn't his/her error. In order to have a merchadise loss/damage account the company has to set aside a certain amount in that account. The way they accrue money for this is by adjusting the price of goods (meaning the consumer price). If at the end of their accounting cycle they go over this cost, the consumer prices go up. Nothing is ever just written off...someone always pays (usually the consumer). Go back Pamy and complain about the clerk and like someone said earlier, say that you really hesitated about coming back to make the adjustment because you were treated so badly by their clerk.
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Weinermr
Member
08-18-2001
| Sunday, January 02, 2005 - 9:41 pm
Dear Juju, Yes I caught the math error. Sincerely,

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Bob2112
Member
06-12-2002
| Sunday, January 02, 2005 - 11:00 pm
Dear Juju, I didn't do the math, but just wanted to point out that the Sponge is effective for a total of 24 hours, regardless of how much jumping is involved. It's true! I read it on the internet! Sincerely,

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Spygirl
Moderator
04-23-2001
| Sunday, January 02, 2005 - 11:40 pm
Dear Pamy, Thank you for providing me an immense amount of entertainment this evening. Not only did you bring out Juju's mathematical expertise, but you dug Sponge and Wienermr out of the pits of posting Spain. I anxiously await more! Sincerely,
P.S. Good luck with that whole moral dilemma thingy 
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Pamy
Member
01-02-2002
| Monday, January 03, 2005 - 12:10 am
LOL! you all are cracking me up!!! ps. I think Bob AND Weiner are sponge worthy
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Twinkie
Member
09-24-2002
| Monday, January 03, 2005 - 12:39 am
I agree, Pamy. But, Juju I think you should kiss the worthless hare instead of jumping him. He is getting OLD, ya know. Might shed all over ya. hahahahahahhaha
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