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Lurknomore
Member
07-07-2001
| Friday, June 23, 2006 - 6:08 pm
Rain, as I recall (now that we woke up those brain cells lolol) last year some folks were getting reps that would give them the deal, some weren't and we all ranted about how messed up Real is lol. I assume as folks start signing up we'll hear more of what they will do this year. And good to know with the equalizer! Now not sure what to do because sounds like I have best deal to keep it but was counting on that refund. Well maybe they'll do something for me. I do find that sometimes you need to call a couple times until you get someone helpful so will assume that would hold true here. Hopefully there will be some good deals surfacing. Maybe since one ends when BB starts another will come to play then if not before. But that's a crap shoot of course.
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Seattlemom
Member
05-10-2005
| Saturday, June 24, 2006 - 6:36 am
Thanks Hamsterlady, usually I am home when BB starts and come to Seattle to see my son after BB starts but this year we came early, the up side is I wont miss many feeds the down side is I will be back home on the East coast and trying to stay awake when the house gets busy LOL. But my sons putter is slow plus its always busy so I couldn't watch the feeds here as much as at home. LOL I need a Tevo for the putter so I wont miss the good stuff that happens after I fall asleep LOL.
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Moxygen
Member
07-08-2005
| Saturday, June 24, 2006 - 4:55 pm
Frey, Reading it now that is how it looks ... honestly, I was getting frustrated with the online help and was jsut happy enough to get some sort of answer. So I was wrong to assume that it would last the whole time BB is on ... they will charge me for another 3 months even if I only want it for 1. Sorry to add to the confusion!
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Ckrdpast
Member
07-20-2004
| Tuesday, June 27, 2006 - 2:51 pm
im having a hard time gettin the discount i will post the "CHAT" with the real rep when its finished....
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Lurknomore
Member
07-07-2001
| Tuesday, June 27, 2006 - 3:02 pm
Ckrd..just stop talking to that one ASAP...call up. Rule #1 in dealing with Real. If you don't get a good rep the first time just don't waste the time and try someone else. Repeat as needed lol. They always have a gazillion deals that always seem to vary and different employees for some bizarre reason don't know about them all.
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Ckrdpast
Member
07-20-2004
| Tuesday, June 27, 2006 - 3:06 pm
lurk this is not the first time ive tried to register with the coupon plus i gotta email from real stating "this year at last years prices"....but ive chatted with him before he assures me i will only be charged 29.99 which is 5 dollars above my bill last year my billing history stills states 39.99
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Jdude
Member
04-28-2005
| Tuesday, June 27, 2006 - 3:24 pm
Am I wrong in thinking the coupon for $10 off the $39.99 price for the BB7 season is ONLY available if you sign up at Real using their site? Anyone know otherwise?
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Ckrdpast
Member
07-20-2004
| Tuesday, June 27, 2006 - 3:53 pm
ok im coping my email (CHAT FROM REAL) Thank you for allowing us to be of service to you. To update your question from our support site, click here. Subject Chat Session Discussion Thread Response (Mathew) 06/27/2006 04:52 PM Dear Jeanne, This is a follow-up of the chat session we had earlier. As promised, I have attached the chat transcript below: [00:00:00] Hello. Welcome to Real's Live Chat. How can I help you? [00:00:14] jeanne: hi mathew we talked the other morning [00:00:34] jeanne: i asked about using the Discount code you cancelled my account so i could try again [00:01:04] jeanne: to nite im sure i used the code but my account STILL says i will be charged 39.99 [00:01:51] jeanne: i can give you incident # if you need it [00:02:11] Mathew: Can you please wait for a moment, while I pull out your previous correspondences ? [00:02:23] jeanne: certainly [00:02:45] Mathew: Thanks for your time. [00:02:49] jeanne: incident # 060622-000257 [00:04:30] jeanne: i actually got an email from REAL saying this years superpass for last years price.... my billing history states my last years price was 24 95 why am i being billed for 39.99??? [00:10:44] Mathew: The charges for SuperPass has been revised from $24.95 to $35.95. [00:11:07] jeanne: so who sent that email to me [00:11:25] jeanne: and why are people gettin bill for 29.99 [00:12:46] jeanne: with the coupon code witch i used both times i signed up for [00:13:40] jeanne: u want a copy of the email REAL sent to me? [00:14:30] Mathew: Did you try applying the coupon for BB7 ? [00:14:36] jeanne: yes i did [00:14:51] jeanne: i am sure i applied it this time [00:15:16] jeanne: i thought i might has messed up last time but the code was already in [00:15:38] jeanne: so i know it was applied BOTH TIMES [00:20:27] Mathew: Thanks for your patience. [00:20:52] jeanne: to tell the truth my patience is running out [00:21:13] Mathew: I could see that you have applied the coupon code with SuperPass. [00:21:30] jeanne: so why am i being charged 39.99 [00:21:32] Mathew: I could see that you are on a three day trial. [00:22:18] Mathew: It is actually $29.99 after the discount. However, it shows $39.99. [00:23:32] jeanne: i dont see that i see im being charged 39.99 [00:24:54] Mathew: I just spoke with my tier 2 team and I assure you it is $29.99 only that you would be charged. [00:25:58] jeanne: ok mathew im copying and saving this chat so if im charged 39.99 i got your word its only suppose to be 29.99 RIGHT? [00:27:54] Mathew: Great. I can even send this chat transcript to your email address once this session is over. [00:28:24] jeanne: ok please do that even though im saving...and i thank you for your help [00:28:53] Mathew: I shall definitely do that. [00:28:56] Mathew: Is there anything else that I can assist you with today? [00:29:12] jeanne: nope [00:29:30] jeanne: and thank you for your help [00:30:30] Mathew: You are welcome. [00:30:57] jeanne: disconnected [00:31:45] Mathew: disconnected Please do not reply this message. If you need further assistance, please feel free to contact our Live Chat Team. Regards, Mathew RealNetworks Live Chat
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Lurknomore
Member
07-07-2001
| Tuesday, June 27, 2006 - 4:04 pm
lol sorry Chkrd but that log shows why I use the phone. 3/4 of it was pre-written phrases they punch in. I personally have no patience for such things. I will never understand why Real always has 50 different prices, or why you get different deals from different people and offers, but they always do. And I still say if you CALL (sometimes a couple times) they will give you a lot more stuff. But least it sounds like you are set finally. If your various plans allow it don't forget they give you free games and music downloads though I haven't been getting lately.
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Ckrdpast
Member
07-20-2004
| Tuesday, June 27, 2006 - 4:10 pm
lol lurk i only want to see bb 24 7 so i dont go into the "extras" i just dont wanna be charged more than the average bear! 'specially since ive been so "LOYAL" least thats what their email said to me...
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Sydney
Member
06-10-2006
| Tuesday, June 27, 2006 - 4:15 pm
I am bumming. I already signed up thinking I was getting the whole BB7 season, but from everything I'm reading here, that's not the case. Incidentally, my real account says $39.99 but I was charged $29.99.
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Ckrdpast
Member
07-20-2004
| Tuesday, June 27, 2006 - 4:22 pm
sydney why dont you think your gettin the whole season?
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Sydney
Member
06-10-2006
| Tuesday, June 27, 2006 - 4:29 pm
I'm sorry, I thought someone was saying it bills quarterly or something, that we would have to possibly renew for an additional month or miss the end of the season? Sorry if I misunderstood (I hope I did)!! 
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Nmbeach
Member
06-27-2004
| Tuesday, June 27, 2006 - 6:46 pm
When will the season end?
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Donut
Member
07-31-2001
| Tuesday, June 27, 2006 - 7:56 pm
Lurkie, i must be following you! So now i will ask you yet another question! Can you post here what phone number you call( i remember from last year that it was nearly impossible to get one and to then find one that goes right to the headquarters and not millions of miles out of the country) and what is the best deal we can get now? I heard that it is 29 bucks and including the 14 day trial, that it covers the whole season. Is that right? But now a couple days later, hubby says he can't find the 29$ on Real, only the $39. Thanks!! I owe you a moo goo gai pan for all these answers!
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Rainlvr
Member
05-28-2004
| Wednesday, June 28, 2006 - 4:27 am
I'm so lost now I think I'm ready to just pay the darn 40 bucks! lol
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Purplecharm
Member
06-28-2006
| Wednesday, June 28, 2006 - 10:42 am
Hi everyone, I've been lurking here since BB2. I just want to say all of you are just awesome and amazing! I look forward to coming back here every year for BB!! I just signed up for my SuperPass using the coupon code. It said I'd only be charged 29.99 so.... I'm hoping. What prompted me to post though was that I noticed that you get a free 12 month subscription to a selection of magazines... well I was looking at the selection and noticed at the bottom of the page a link for rebate details for the mags if you don't want them. Here's what it says: Magazine rebate instructions: If you selected a magazine, RealNetworks, Inc ("Real") will share your name and address for the purpose of fulfilling the subscription. Real will not share your credit card information. If at any time you would like to cancel the magazine, simply call the toll free number listed inside every issue. Additionally, if in the next thirty days you would like a refund of the subscription value allocation ($9.99) send a request with your SuperPass username to: ValueMags - SuperPass 40 East Chicago Avenue #429 Chicago, IL 60611 Please include a self addressed stamped envelope and your SuperPass username. US households only. One per household. I'll be sending mine in and hoping to get the 9.99 rebate! Charm
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Seamonkey
Moderator
09-07-2000
| Wednesday, June 28, 2006 - 12:31 pm
Followe Ryn's lead in a post from the first archive of this thread and seems to be $29.99 with the coupon code. Ryn Moderator 07-13-2000 Friday, June 16, 2006 - 10:51 am -------------------------------------------------------------------------------- Have to use it BEFORE the feeds start - or rather, "This special offer is only valid up to the season premiere of the show, 7/6" The coupon ends up saving you $2 a month if you sign up for monthly access ($12.99 a month with the discount) or $10 every 3 months with the season pass ($29.99 for 3 months with the discount). Sounds like the three month plan is a pretty good deal - but again you have to sign up BEFORE the the premire (or on the day of) - so people trying to do the 2 week trial and then sign up won't be able to. http://www.real.com/bigbrother/ this is the link that gets you a coupon screen - notmal Superpass links don't have a coupon box. I just installed on both computers. ------------ Does anyone know if RealTV is available? That is what I used (with realplayer paid for and installed to get the feed content) last year and it was wonderful.
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Jdude
Member
04-28-2005
| Wednesday, June 28, 2006 - 6:59 pm
I also used RealTV last year and would definitely give it two thumbs up. Don't know it will be available this year but seems like it would. Anyone have any ideas?
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Watching2
Member
07-07-2001
| Wednesday, June 28, 2006 - 10:41 pm
I posted this in the "Are you getting the Feeds" thread and you can find a link to it here: Free Live Feed Offer Figured I'd post it for those who can't afford the feeds. I found it at Janelle's forum.
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Starshine40
Member
07-30-2002
| Thursday, June 29, 2006 - 12:46 pm
I went to the site and registered and made one post in a thread (not a BB thread). It's an interesting site, I looked around a bit first.
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Hamsterlady
Member
07-03-2003
| Thursday, June 29, 2006 - 1:22 pm
It's slow as h-e-double hockey sticks though. It's agonizing moving around that site.
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Ckrdpast
Member
07-20-2004
| Thursday, June 29, 2006 - 1:45 pm
hey Hamsterlady...good to see you ..anticapating your screen caps and hoping for no hurricanes this year! and that site is real slow
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Alwill
Member
04-08-2006
| Thursday, June 29, 2006 - 2:27 pm
That site will be worth it though if you get to watch feeds free!!!
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Kc103
Member
07-13-2004
| Thursday, June 29, 2006 - 10:36 pm
Starshine, I just signed up there tonight. I only posted a couple of times on the BB forums. I don't know what will happen as far as the live feeds go, but I figure it can't hurt to try. I'm sure if CBS gets wind of any of these sites they'll try to stop them somehow. I don't know how thorough CBS's Cyberpolice are! Guess we'll find out! LOL
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