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Archive through July 14, 2011

Reality TVClubHouse Discussions: Big Brother USA ARCHIVES: Big Brother 13 - Part 1: Everything Technical (ARCHIVES): Archive through July 14, 2011 users admin

Author Message
Stormluver
Member

08-13-2009

Tuesday, July 12, 2011 - 8:00 pm   Edit Post Move Post Delete Post View Post Send Stormluver a private message Print Post    
Bonza We don't have dial up we have Comcast Xfinity and yes we updated flash and we have windows xp and have tried Firefox and IE.

Missyb we have loaded BBlite and it runs for a bit then will just stop.

I guess our next step is to contact real player. Frustrating.....

Bonzacat
Member

07-08-2003

Tuesday, July 12, 2011 - 8:15 pm   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
Storm - so sorry for your troubles. I guess if Comcast gave you a new modem we can't blame them for slow speeds.

Bonzacat
Member

07-08-2003

Tuesday, July 12, 2011 - 8:25 pm   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
SINCE!!!!

I left a message at Real's FB as well as Tweeted Chelsia and The Real twitter account.

On FB - they said they would get an answer for me and via Twitter, Chelsia said:

"Shoot me an email and I'll help. Chelsiah (at) real.com"

Email her Since! I told her I was inquiring for several friends. This is your chance, my several friends. :-)

Bonzacat
Member

07-08-2003

Tuesday, July 12, 2011 - 8:52 pm   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
Storm - BB Live Feeds just tweeted that bandwidth can be checked here:

http://speedtest.net/

Also - in BBlite, select the bandwidth quality and go down to med or low, if you have it set higher.

Jimmer
Moderator

08-30-2000

Tuesday, July 12, 2011 - 9:07 pm   Edit Post Move Post Delete Post View Post Send Jimmer a private message Print Post    
I just did a test myself and on high bandwidth the feeds ran at about 470 megs an hour or about 7.87 megs a minute and at low bandwidth it ran at about 214 megs an hour or about 3.6 megs a minute (pretty consistent with what Real said it would do on the iPhone).

Sincebb1
Member

08-22-2005

Wednesday, July 13, 2011 - 12:36 am   Edit Post Move Post Delete Post View Post Send Sincebb1 a private message Print Post    
Yeah Bonza!!! Thanks! I also got a message back from Matt at Reality Nation who said he would also look in to it! So here I go to email Chelsia too. Maybe the two of them can make some sense of this...cause I've about had it with talking to outsourced customer service!!! LOL!

Aerojunki
Member

06-30-2004

Wednesday, July 13, 2011 - 5:26 am   Edit Post Move Post Delete Post View Post Send Aerojunki a private message Print Post    
Sincebb1..I checked and I was wrong..even though I have Superpass year around, they charge me every 3 months. I'm sorry I told you wrong. I still don't understand what is so hard for them to charge someones credit card for the additional $9.99..doesn't make sense. I still couldn't get the feeds on the phone myself, they had to do it.

Stormluver
Member

08-13-2009

Wednesday, July 13, 2011 - 7:19 am   Edit Post Move Post Delete Post View Post Send Stormluver a private message Print Post    
Thank you Bonza I will try it. Hopefully it will work.

Bonzacat
Member

07-08-2003

Wednesday, July 13, 2011 - 8:48 am   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
Since -- good luck! I was very clear in my messages to both that you pay once a year. I stressed the desire to fix the situation this season, not next :-)

Sincebb1
Member

08-22-2005

Wednesday, July 13, 2011 - 12:05 pm   Edit Post Move Post Delete Post View Post Send Sincebb1 a private message Print Post    
Thanks again Bonza! I haven't heard back from Matt or Chelsea yet....but I have my fingers crossed! I never have had so much trouble trying to get someone to TAKE my money!!! LOL!

Like Aero said (thanks for the clarification Aero)...what is so hard to charge me EXTRA??? If they think I get too good of a deal with my annual...charge me $19.99...whatever!!!

Bonzacat
Member

07-08-2003

Wednesday, July 13, 2011 - 12:43 pm   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
Since - you spelled her name "chelsia", right? chelsiah @ real.com :-)

Seriously, I could see if their mobile add-on was tied to the time frame in which quarterly, etc. subscribers are billed, but they bill right when you add it. This just makes no sense that they can't do the same for an account like yours. I really hope they can work this out for you.

Sincebb1
Member

08-22-2005

Wednesday, July 13, 2011 - 12:49 pm   Edit Post Move Post Delete Post View Post Send Sincebb1 a private message Print Post    
Chelsea got back to me! She said she was escalating it to their aupport team. She was not aware of the issue.

Bonzacat
Member

07-08-2003

Wednesday, July 13, 2011 - 1:08 pm   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
Great! I hereby take back everything negative I might have thought about Chelsia in her season. I love her in her Real shows and on Twitter and as a representative of her company.

Hooray! Thank you, Chelsia.

Sincebb1
Member

08-22-2005

Wednesday, July 13, 2011 - 1:18 pm   Edit Post Move Post Delete Post View Post Send Sincebb1 a private message Print Post    
Hopefully when she says that customer support will get back to me....it is someone here in the USA. Cause all I get from India is "So sorry, we apologize for the inconvenience, but we can't do anything about it". And Bonza...I do hope they get it fixed THIS year!!! LOL!

Bonzacat
Member

07-08-2003

Wednesday, July 13, 2011 - 1:48 pm   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
Right!!!

Jeff33
Member

07-05-2009

Wednesday, July 13, 2011 - 4:50 pm   Edit Post Move Post Delete Post View Post Send Jeff33 a private message Print Post    
Is anyone else having lagging when switching between feeds and sometimes a black screen appears on BBLite?

Bourque77
Member

05-02-2006

Wednesday, July 13, 2011 - 5:03 pm   Edit Post Move Post Delete Post View Post Send Bourque77 a private message Print Post    
yes Jeff33 a few of us are

Bonzacat
Member

07-08-2003

Wednesday, July 13, 2011 - 5:17 pm   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
It's not BBlite. There is an issue with the feeds, reported by Real on Twitter.

Bonzacat
Member

07-08-2003

Wednesday, July 13, 2011 - 9:45 pm   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
Wednesday, July 13, 2011 - 9:44 pm       
Posted by Real on Facebook:
http://m.facebook.com/Bigbrotherlivefeeds?_rdr

Rebecka June Hey y'all, We noticed some weirdness on the feeds tonight. My entire team is on a conf call right now trying to get it fixed.

Here's what we know:

1) if you wait, about 30-60 seconds, eventually​ the cam will connect, but initially the page just appears to have blank video.
2) Sometimes the small thumbnail videos don't appear, but you can still click on them to launch the big video for each cam
3) Not everyone is encounteri​ng this problem
4) Chat is not impacted
5) iPhone and iPad are working great
6) We think that Flashback will be ok, but it's too early to tell yet
7) I have high confidence​ this problem will be solved TONIGHT. We'll work through the night till it's resolved, that I promise you.

Anyhoo, that's the scoop. Somethings​ broke, but if you are patient, eventually​ the feeds do connect. And, my whole team is working on it, so it should get better soon.

Sorry for the inconvenie​nce.

Sunshyne4u
Member

06-16-2003

Wednesday, July 13, 2011 - 10:10 pm   Edit Post Move Post Delete Post View Post Send Sunshyne4u a private message Print Post    
my bblite has been intermittent. signing in on the superpass page seems fine but the sound is not as clear sometimse

Sincebb1
Member

08-22-2005

Thursday, July 14, 2011 - 5:47 pm   Edit Post Move Post Delete Post View Post Send Sincebb1 a private message Print Post    
FINALLY!!! For those of you with annual subscriptions...there is a light at the end of the tunnel!!! Maybe there are only two of us...LOL! Diacritical and....me? But in any case, I spoke to someone here in the USA and they told me that customer support is allowed to work around the issue...because..yes, it is true..CBS set it up only for monthly and quarterly subscriptions!!!! But customer support offered this solution. Sign up for a new subscription with another email account adding the mobile. The customer service REFUNDS the Superpass fee and you only pay for the mobile. Then when you sign in for the mobile, you use new account on phone. He also set it up to automatically cancel so I don't have to call and cancel. It is at least a good option! I still have my annual subscription left intact.

I am now getting a black screen on my phone for the feeds...but maybe they haven't connected yet. But at least it lets me sign in! So i should be able to view them soon!

So thank you Bonza who sent me to Chelsia...who sent me to a "REAL" person (and I mean that both ways LOL!) who got the job done!!!!!! It truly takes a village!!!!

Blueyedtexan
Member

07-17-2005

Thursday, July 14, 2011 - 6:12 pm   Edit Post Move Post Delete Post View Post Send Blueyedtexan a private message Print Post    
Our local cbs is down does anyone know if you can watch the live show on the computer?

Shenanagon
Member

07-28-2009

Thursday, July 14, 2011 - 6:15 pm   Edit Post Move Post Delete Post View Post Send Shenanagon a private message Print Post    
YES justtvnuts.com it's free no download I'm watching it right now

Blueyedtexan
Member

07-17-2005

Thursday, July 14, 2011 - 6:20 pm   Edit Post Move Post Delete Post View Post Send Blueyedtexan a private message Print Post    
Thank you!!!

Bonzacat
Member

07-08-2003

Thursday, July 14, 2011 - 10:19 pm   Edit Post Move Post Delete Post View Post Send Bonzacat a private message Print Post    
Since - fantastic!!!